Manage Videoscribe

Cancel videoscribe: your step-by-step guide to stopping animated video software charges

What videoscribe is and why you might want to cancel

Videoscribe is a subscription-based animation platform that lets you create whiteboard-style explainer videos using a simple drag-and-drop editor. It comes loaded with templates, stock images, music tracks and ready-made elements, so you can produce professional-looking animated videos without advanced design skills.

If you've started using Videoscribe but found it doesn't fit your workflow, costs more than you budgeted, or simply isn't delivering the results you expected, cancelling makes sense. The good news: Videoscribe allows straightforward cancellation across web and mobile platforms. At Stopee, we've helped thousands of consumers navigate subscription cancellations, and we want you to understand your options before you make a decision.

Common reasons to cancel videoscribe

• You've moved to a competing platform (Animaker, Powtoon, or similar)
• The subscription cost no longer aligns with your project volume
• You're not using the platform frequently enough to justify the monthly charge
• You've completed your project and no longer need active access
• You want to trial a free alternative instead

When to cancel versus keep your subscription

Before you cancel, consider whether you're in an active project phase. If you're finishing a video this month, holding your subscription for one more billing cycle might be smarter than paying restart fees later. However, if you haven't logged in for 60 days and have no upcoming projects, cancelling immediately stops unnecessary charges.

Videoscribe pricing in india and what you're actually paying

Understanding Videoscribe's pricing structure helps you decide whether the investment is worth keeping active. Below is a breakdown of reported plans and pricing in Indian rupees.

Current pricing plans and rates

Pro tip: These prices vary by region, currency fluctuations and promotional offers. Always confirm the exact amount in your Videoscribe billing dashboard before making cancellation decisions, especially if you're comparing annual versus monthly renewal costs.

How to cancel videoscribe on the web (the recommended method)

Cancelling through your Videoscribe account dashboard is the fastest and most reliable method. You'll receive instant confirmation and a record of cancellation for your files.

1. Open your web browser and navigate to the Videoscribe login page
   • Go to videoscribe.co or the Videoscribe login portal
   • Enter your email address and password
   • Click "Sign in" or "Log in"
2. Access your account settings
   • Once logged in, look for your profile icon (usually top-right corner)
   • Select "Account settings" or "Subscriptions" from the dropdown menu
3. Navigate to your subscription details
   • Click "Subscriptions" or "Billing" in the left sidebar
   • You'll see your current active plan and next payment date
4. Initiate cancellation
   • Click the "Cancel subscription" button next to your active plan
   • Read the confirmation prompt-it will warn you about losing access after your paid period ends
   • Click "Yes, continue to cancel" to confirm
5. Provide optional feedback (not required)
   • Videoscribe may ask why you're cancelling
   • This step is optional; you can skip it or leave detailed comments
   • Your feedback helps Videoscribe improve its service
6. Confirm cancellation
   • You'll see a green confirmation message on screen
   • Check your email inbox for a cancellation confirmation email within 5 minutes
   • Save this email as proof-keep it for at least 6 months in case of billing disputes

Warning: Cancellation typically takes effect immediately, but you retain access to all paid features until the end of your current billing cycle. If your next payment is due in 5 days, you can still create and edit videos until that date. After that, your account reverts to free or locked mode depending on Videoscribe's policy.

How to cancel videoscribe if you subscribed through app stores

If you signed up for Videoscribe through Apple App Store or Google Play Store, you must cancel through those platforms-Videoscribe support cannot process these cancellations directly. This is a key distinction and worth understanding upfront.

Cancel videoscribe on apple app store (iPhone, iPad)

1. Open the Settings app on your iOS device
2. Tap your name at the top of the screen
3. Select "Subscriptions"
4. Find and tap "Videoscribe" in the active subscriptions list
5. Tap "Cancel subscription"
6. Follow the on-screen prompts to confirm cancellation
   • Apple will offer a last-chance refund or discount-decline if you want to cancel
   • Confirm your choice by tapping the final "Confirm" button
7. You'll see "Subscription cancelled" on screen; take a screenshot as proof
8. Check your email for an Apple confirmation receipt (usually arrives within 2 hours)

Pro tip: Apple allows you to cancel at any point in your billing cycle, and your access continues until the renewal date. If you cancel mid-month, you're not refunded the remaining time-cancellation stops the next automatic charge only.

Cancel videoscribe on google play store (Android)

1. Open the Google Play Store app on your Android device
   • Alternatively, visit play.google.com on your computer
2. Tap the profile icon in the top-right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions" or "My subscriptions"
5. Find "Videoscribe" in your active subscriptions list
6. Tap "Cancel subscription"
7. Select your reason for cancellation (optional but helpful)
8. Tap "Cancel subscription" again to confirm
   • Google will show your final access date and refund eligibility
   • If the refund window has passed (typically within 48 hours of purchase), no refund will be issued
9. You'll receive a confirmation email from Google Play; save it immediately

Warning: Google Play Store refund eligibility is strict. You have only 48 hours from purchase to claim a refund. After that window closes, cancellation stops future charges but doesn't recover past payments.

What happens to your account and projects after you cancel

Cancellation can feel final, but Videoscribe gives you a grace period. Understanding what you can and cannot do helps you plan your exit.

Access during your paid period

After you cancel, you retain full access to all Videoscribe features until the end of your current paid billing cycle. This means you can still edit projects, export videos, and download files. You're not locked out immediately-you get breathing room to wrap up work.

Your account settings, saved templates, and project library remain intact during this period. If you cancelled on the 15th of the month but don't renew until the 30th, you can work until the 30th without restrictions.

What happens after your paid period ends

• You lose access to premium features and can no longer export videos or create new projects
• Your account becomes a free or "view-only" account depending on Videoscribe's current policy
• Your projects remain stored in your account, but you cannot edit or export them without resubscribing
• No automatic charges will appear on your credit card or bank statement after this date

Confirmation of cancellation

You'll receive a confirmation email within 5 minutes of cancelling through the web dashboard. If you cancelled through Apple or Google, those platforms send their own confirmation emails separately. Pro tip: Forward these confirmations to your personal email and store them in a folder labelled "Cancellations"-they're your proof if you ever dispute a charge later.

Refund policy: what you can and cannot recover

Refunds are where subscription frustration often starts. Let's be direct about what Videoscribe will and won't return.

General refund policy explained

Videoscribe's standard policy states that payments already processed are non-refundable. Once your monthly or annual payment clears, that money is yours to keep as an active subscription-not as a refundable credit. Cancellation stops future payments but does not reverse past ones.

Exceptions and when refunds might be considered

• Free trial period: The 7-day free trial is genuinely free. If you cancel during this window, no charges are applied and no refund is needed.
• Billing errors: If you were charged twice in one month or charged after cancellation, contact Videoscribe support immediately with proof. These errors are sometimes reversible.
• Technical defects: If Videoscribe fails to deliver core functionality (for example, the editor crashes repeatedly, exports don't work, or the platform is inaccessible for days), support may consider a partial or full refund on a case-by-case basis.
• App Store refunds: If you subscribed via Apple or Google, those platforms have their own 48-hour refund window (Google) or 14-day window (Apple, sometimes extended). Videoscribe cannot process these refunds directly-you must request them through Apple or Google.

Warning: Refund requests must be made within a reasonable timeframe of your complaint. Waiting 3 months and then asking for a refund because you "didn't use the platform" is unlikely to succeed. Contact support within 14 days of your charge if you believe you're entitled to a refund.

Your consumer rights in india and how they protect you

If Videoscribe refuses a legitimate refund or continues billing after you've cancelled, Indian consumer law provides remedies. Understanding your rights puts negotiating power back in your hands.

Relevant consumer protection laws

The Consumer Protection Act, 2019 (amended) and India's e-commerce rules give you protection against unfair trade practices, defective services, and misleading billing. If Videoscribe charges you after cancellation, makes false claims about refunds, or fails to deliver the service you paid for, you have legal recourse.

Steps to escalate if support refuses to help

1. Document everything
   • Screenshot your cancellation confirmation email
   • Take screenshots of charges on your bank or credit card statement
   • Save any emails between you and Videoscribe support
   • Note dates, amounts and transaction IDs
2. Contact Videoscribe support formally
   • Email support@videoscribe.co (or the email address in your confirmation)
   • State your concern clearly: "I cancelled my subscription on [date], but was charged on [date]. Please refund [amount]."
   • Attach screenshots as proof
   • Request a response within 14 days
3. If support does not respond within 14 days, escalate to the National Consumer Helpline
   • Visit consumercomplaints.in or call 1800-11-4000 (toll-free in India)
   • File a formal complaint with details and supporting documents
   • The helpline investigates and can push the company to refund you
4. Consider filing a complaint with your bank or credit card issuer
   • If Videoscribe continues charging after cancellation, your bank can reverse unauthorised charges
   • This is called a "chargeback" and is your strongest lever for disputed subscriptions

At Stopee, we understand how frustrating unauthorised charges feel, which is why we always recommend keeping detailed records. Many companies rely on customer inertia-they bank on you not following up. Persistence and documentation change that dynamic.

Common mistakes people make when cancelling videoscribe

Cancelling a subscription might seem simple, but small errors cost you money or create confusion. We've seen these mistakes repeatedly, and they're all avoidable.

Mistake 1: cancelling through the wrong channel

The most common error is cancelling through one platform but leaving the subscription active on another. If you signed up via Google Play, cancelling through the Videoscribe website won't stop the Google charge. You must cancel where you subscribed. Check your bank or credit card statement to find the exact merchant name (Apple, Google, or Videoscribe), then cancel through that same channel.

Mistake 2: cancelling too close to your renewal date

If your next payment is due in 2 days and you cancel today, the charge might still process because the system already queued it. Pro tip: Cancel at least 3 business days (Monday to Friday) before your renewal date to ensure the charge doesn't go through. Check your next payment date before you cancel-it's usually shown in your subscription settings.

Mistake 3: not saving your confirmation email

You cancel, see a green confirmation message, and assume you're done. Then 3 months later, a surprise charge appears on your card. Without the confirmation email timestamp, you have no proof you cancelled. Save every cancellation email to a dedicated folder immediately. Screenshot the on-screen confirmation as backup.

Mistake 4: deleting your projects before the cancellation completes

Some people panic and delete their projects right after cancelling, thinking they'll lose them anyway. Don't do this. After cancellation, you retain access until your paid period ends. If you later decide to resubscribe, your projects are still there. Deleting them is permanent.

Mistake 5: assuming silence means success

You cancel and hear nothing for days. No confirmation email arrives, and you assume it worked. Then weeks later, another charge hits. Check your spam and promotions folders for the confirmation email-it sometimes gets filtered. If you don't see it within 24 hours, contact support proactively and ask for written confirmation that your cancellation is recorded.

Checklist: your cancellation action plan for videoscribe

Use this checklist to ensure you cancel correctly and protect yourself from follow-up charges.

What real users say about videoscribe cancellation

Videoscribe holds a 4.5 out of 5 rating on Trustpilot, with most users praising the editing interface and template library. However, cancellation experiences vary. Some users report instant confirmation and no follow-up charges. Others report delayed support responses or difficulty cancelling through app stores.

Positive cancellation experiences

Users who cancel through the web dashboard consistently report smooth experiences. They receive instant on-screen confirmation, get emails within minutes, and see no charges after their final access date. One user noted: "Cancelled in under 2 minutes, got my confirmation email, and no surprise charges 3 months later. Very straightforward."

Challenging cancellation experiences

Problems typically arise when users subscribe through app stores and then try to cancel via the Videoscribe website. They end up with duplicate cancellation attempts and confusion about which one "counts." Another issue: users report that Videoscribe support sometimes takes 5-7 business days to respond to cancellation questions, which is too slow if your renewal is imminent.

Pro tip: If you subscribed via an app store, do not contact Videoscribe support asking them to cancel. Go directly to Apple Settings or Google Play and cancel there. This eliminates confusion and gives you immediate control.

Stopee's final guide to keeping your money safe

Videoscribe cancellation is straightforward if you follow the steps we've outlined. The key is acting early, confirming through the right channel, and keeping proof. Don't rely on memory or assume your cancellation went through without written evidence.

If you're torn between cancelling and renewing, ask yourself: "Will I actively use this in the next month?" If the answer is no, cancel now. If you might return to it later, remember that re-subscribing is always an option-you lose nothing except the peace of mind that comes from stopping an unwanted charge.

Stopee has helped thousands of consumers navigate subscription cancellations across dozens of services. The most powerful tool you have is knowledge-understanding your rights, the company's policy, and the exact steps to take puts you in control. Stopee exists to make that knowledge accessible, so you never overpay for a service you've stopped using.

Contact information and escalation address

Videoscribe support:

• Email: support@videoscribe.co (primary support channel)
• Website: videoscribe.co (login and manage subscriptions)
• Response time: 2-7 business days (plan accordingly)

If support fails to help, escalate to:

• National Consumer Helpline (India): 1800-11-4000 (toll-free) or consumercomplaints.in
• Your bank or credit card issuer's dispute/chargeback department

Document everything, stay calm, and remember: you have legal backing in India. Stopee stands with consumers who fight for fair billing practices. Visit Stopee.com anytime you need guidance on cancelling a subscription you've outgrown.