Manage Videoscribe

How to cancel VideoScribe in south africa: your step-by-step guide and consumer rights

What is VideoScribe and why you might want to cancel

VideoScribe is a cloud-based animation platform that lets you create whiteboard-style explainer videos and marketing content without advanced design skills. The service uses a drag-and-drop interface, pre-built templates, and image libraries to help individuals and businesses produce animated videos quickly. It's popular for training materials, social media clips, and promotional content.

You subscribe on a monthly or annual basis. If you've signed up and now realise it doesn't fit your workflow, budget, or creative needs, Stopee is here to help you navigate the cancellation process with confidence. Whether you're cancelling because you've found a better tool, hit budget constraints, or simply don't use the platform enough to justify the cost, understanding your options matters.

Common reasons people cancel VideoScribe

You might be cancelling because the learning curve feels steep, you prefer a different animation tool, or your project deadlines have shifted. Others cancel after the free trial ends because they realise they won't use premium features regularly. Some customers discover that competing platforms offer better value for their specific needs. Understanding your reason helps you decide whether to cancel immediately or pause and reassess.

Your consumer protection rights in south africa

South Africa's Consumer Protection Act (CPA) gives you significant rights when purchasing digital services like VideoScribe. You have the right to cancel within a reasonable timeframe, access clear pricing information, and receive refunds if the service fails to meet basic consumer standards. If VideoScribe misrepresents features or fails to deliver promised functionality, the National Consumer Commission (NCC) can assist you. Stopee recommends knowing these protections before you cancel, as they strengthen your position if you need to dispute charges or claim a refund.

VideoScribe pricing: what you're paying for in south africa

VideoScribe offers three paid tiers plus a free trial. Pricing is published in GBP; South African customers pay in ZAR at current exchange rates, which means your actual cost may fluctuate. Below is the current pricing structure as published by VideoScribe globally.

How exchange rates affect your south african bill

VideoScribe charges in GBP, so your ZAR cost depends on the daily exchange rate and your bank or payment processor's fees. A plan listed as £10.83 monthly might cost you between R210 and R230 ZAR per month depending on when you're charged. Always check your first invoice to see the exact ZAR amount before committing to annual payments. Stopee recommends reviewing your billing currency in your account settings to avoid surprises at renewal time.

How to cancel VideoScribe: step-by-step by platform

Your cancellation method depends on where you subscribed. If you signed up on VideoScribe's website, you cancel through your account dashboard. If you subscribed via Apple App Store or Google Play, you cancel through those platforms instead. Let's walk through each method so you cancel cleanly and stop charges before your next renewal.

Cancel VideoScribe on the web (your main account)

1. Open your web browser and go to the VideoScribe login page.
2. Enter your email address and password to access your account dashboard.
3. Look for the "Subscriptions" or "Billing" section in your account settings or dashboard menu.
   • This is usually located in the top-right corner under your profile name or in a "Settings" menu.
4. Find your active subscription card and click "Cancel subscription" or "Manage subscription."
   • Warning: Do not click "Pause" if you see that option-pausing does not stop charges; you must cancel.
5. VideoScribe will ask you to confirm your cancellation. Select "Yes, continue to cancel" or the equivalent confirmation button.
6. Follow any on-screen prompts to complete the process. VideoScribe will show you a confirmation message.
   • Pro tip: Take a screenshot of the confirmation page for your records in case of billing disputes later.

Cancel VideoScribe via apple app store (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID name at the top of the Settings menu.
3. Tap "Subscriptions" from the menu.
   • If you do not see Subscriptions, tap "iTunes & App Store" first, then tap your Apple ID, then tap "View Apple ID" and choose "Subscriptions."
4. Find VideoScribe in the list of active subscriptions and tap it.
5. Tap "Cancel subscription" and confirm your choice.
   • Apple will offer a refund window of a few days if you cancel within the billing period. You will still have access until the current period ends.
6. Check your email for a cancellation confirmation from Apple.

Cancel VideoScribe via google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to view your active subscriptions.
5. Find VideoScribe and tap it to open the subscription details.
6. Tap "Cancel subscription" and confirm.
   • Google Play will process your cancellation immediately, and you will retain access through the end of your current billing period.
7. Look for a confirmation email from Google Play within 24 hours.

Cancel by email or phone (escalation method)

If you cannot access your account or the self-service cancellation does not work, you can contact VideoScribe directly. Stopee recommends this as a backup option if online cancellation fails. Send a clear email stating your intention to cancel, include your account email address and subscription plan, and request written confirmation of cancellation.

What happens after you cancel VideoScribe

Cancelling stops future charges, but understanding what you keep and what you lose helps you plan your next steps. You do not lose access immediately unless you cancel a store-based subscription close to the billing date.

Your access and account after cancellation

Once you cancel a web subscription, you retain full access to VideoScribe until your current billing period ends. If your subscription renews on the 15th of next month and you cancel today, you can keep using VideoScribe at full capacity until that date. Your account itself does not delete; you can log back in anytime to export projects or view past work. However, premium features (like custom fonts on the Max plan) become unavailable immediately after your current period expires.

If you subscribed via Apple App Store or Google Play, the same rule applies: access continues until the end of your paid period. After that date, you lose the ability to export high-quality videos and some premium assets become restricted.

Protecting your projects and data

VideoScribe does not automatically delete your created projects when you cancel. However, your free or downgraded account after cancellation may have limits on what you can export or edit. Stopee strongly recommends exporting all important videos and saving your project files before your access expires. Download your work in the highest quality format available, especially if you plan to use these videos commercially after cancellation. Once your billing period ends and your account reverts to free status, editing and exporting options become severely restricted.

Will you get a refund from VideoScribe

VideoScribe's refund policy is strict but not unreasonable. Understanding what qualifies for a refund helps you decide whether to pursue one or accept the loss and move forward.

Official refund policy explained

VideoScribe does not offer refunds for regular subscription payments once they are processed. This applies whether you cancel immediately after payment or weeks later. The platform assumes that you have had access to the service and its features during your billing period. However, the company does offer a 7-day free trial that requires no payment details and does not auto-charge at the end of the trial period, so you can test the platform risk-free before paying.

If you paid for a subscription expecting a trial and were charged immediately, or if you were charged twice in error, contact VideoScribe's support team right away. These billing errors may qualify for a refund on a case-by-case basis.

Refunds for technical failures or undelivered service

South Africa's Consumer Protection Act requires businesses to deliver services that meet reasonable consumer standards. If VideoScribe fails to work properly, crashes frequently, or does not provide the advertised features, you may have grounds for a refund. Contact VideoScribe's Customer Success team and document the technical problems you experienced. Take screenshots, note the dates and times of failures, and explain how the failures prevented you from using the service.

If VideoScribe refuses to refund you for a legitimate service failure, Stopee recommends escalating to the National Consumer Commission (NCC). You can lodge a complaint at www.nccsa.org.za. The NCC can investigate whether VideoScribe breached the CPA by delivering a faulty or unsafe service.

Refunds when you subscribed via app stores

If you subscribed through Apple or Google, refunds are handled by those platforms, not by VideoScribe directly. Apple processes refunds through the App Store within 15 days of cancellation; Google Play has a similar window. To request a refund via Apple, go to the subscription details in Settings and tap "Report a Problem." For Google Play, go to your subscription, tap "Cancel," and follow the refund prompts. These stores typically refund the last charge if you cancel within their window, though they may deny refunds if you have already used the service extensively.

Common mistakes to avoid when cancelling VideoScribe

Cancelling a subscription should be straightforward, but small missteps can leave you confused or still paying charges. You are not alone if you have hesitated or made these mistakes before-many consumers do.

Mistake 1: cancelling through the app instead of the website

VideoScribe's mobile app does not have a built-in cancellation option. If you only use the app and look for a cancel button there, you will not find it. You must cancel through the web dashboard or the app store where you subscribed. Stopee sees this confusion often because consumers expect every platform to have the same features. Log into the VideoScribe website on your computer or mobile browser and follow the web cancellation steps above.

Mistake 2: confusing a free trial pause with a subscription cancellation

VideoScribe offers a 7-day free trial that does not auto-charge. If you sign up, use the trial, and then do nothing, you will not be charged-the trial simply expires. However, if you enter your payment details to upgrade during or after the trial, you must cancel the paid subscription separately. Cancelling the trial does not cancel your paid plan. Always check your account settings to confirm whether you have an active paid subscription before assuming you are safe from charges.

Mistake 3: not checking your email for renewal reminders

VideoScribe sends billing reminders before your subscription renews. If you receive a renewal email and decide to cancel before the charge posts, you can cancel immediately without losing access. If you ignore the email and the charge goes through, you can still cancel, but you will need to pursue a refund separately. Set a calendar reminder 5-7 days before your renewal date so you have time to decide and cancel cleanly if you want to.

Mistake 4: cancelling one payment method but not the subscription itself

Some customers think that removing their credit card from their account will prevent charges. This does not work. VideoScribe will try to charge your card at renewal; when the card fails, the system may retry the charge or suspend your account. You must cancel the subscription itself, not just remove the payment method. Cancelling stops the recurring charge at the source.

Mistake 5: not exporting your videos before your access expires

Once your paid subscription ends, you cannot export videos in high quality or use premium features like custom fonts. If you have important marketing videos or training content created in VideoScribe, download them while you still have full access. After cancellation and the end of your billing period, you will only be able to view your projects-not edit or export them. Stopee recommends exporting everything the day after you cancel to avoid panic later.

Your timeline and what to expect after cancellation

Knowing the timeline helps you plan your exit and avoid surprises. Here is what happens from the moment you click "cancel" to when charges fully stop.

Immediately after you cancel (day 0)

You receive an on-screen confirmation that your cancellation has been processed. If you cancelled through Apple or Google, you get an email confirmation from those platforms within minutes to hours. You retain full access to VideoScribe and can continue creating, editing, and exporting videos at your current plan level. No charge is deducted immediately; your current payment has already been taken for this billing period.

Days 1-30: your billing period winds down

You continue to have full access. VideoScribe will not send you reminder emails about renewal because you have already cancelled. Check your account settings once per week to confirm the cancellation is still active-occasionally, bugs or system syncs can reactivate subscriptions by mistake. If your billing date was the 1st of the month and you cancelled on the 10th, you have until the 1st of next month before your access changes.

On your original renewal date

Your subscription formally ends. No charge appears on your card. If you subscribed via an app store, that platform sends a final cancellation confirmation email. Your account reverts to free tier status, and premium features become restricted. You can still access and view your projects, but you cannot export them in high quality or add new premium assets. Your account remains active indefinitely unless you delete it manually.

After your billing period ends

If you need to use VideoScribe again, you can resubscribe at any time without losing your past projects. If you want to ensure you never accidentally resubscribe, consider deleting your account entirely through your settings menu. Stopee recommends keeping your account if you think you might return; deleting it is permanent and cannot be undone.

Checklist: before you cancel VideoScribe

Use this checklist to ensure you have covered all bases before cancelling. Ticking these boxes takes 10 minutes and can save you hours of frustration later.

• Check your current billing date and plan name in your account settings.
• Export all important videos and projects to your computer in MP4 or high-quality format.
• Download any custom fonts, images, or assets you created so you can reuse them elsewhere.
• Take a screenshot of your subscription page showing your plan name, cost, and renewal date.
• Confirm which platform you subscribed on (website, Apple App Store, or Google Play).
• Check your email inbox for the most recent invoice to confirm your payment method and billing address.
• Review the CPA's consumer rights to understand your refund leverage if you need it.
• Note VideoScribe's support email address in case your cancellation does not go through.

Should you cancel VideoScribe or keep your subscription

Sometimes the best decision is to pause, reassess, and keep your subscription. Here's how to decide whether you should cancel or stay.

Contact information for VideoScribe cancellation and support

If you run into problems cancelling or need to escalate a billing dispute, use the official contact details below. VideoScribe is owned by Sparkol Limited, a UK-based company, so correspondence may take 5-7 business days to receive a reply.

Official VideoScribe support

Visit the VideoScribe help centre at help.videoscribe.co for self-service guides on cancellation, refunds, and billing. You can also contact their Customer Success team directly via email; look for the "Contact us" link on the help site for the current support email address. Stopee recommends referencing your subscription plan name and renewal date in any email so the team can locate your account quickly.

Escalation to the national consumer commission (South africa)

If VideoScribe refuses to honour a refund you believe you are entitled to under the CPA, lodge a complaint with the National Consumer Commission. You can file a complaint online at www.nccsa.org.za or call their hotline for guidance. Provide copies of your invoices, screenshots of the problem or service failure, and your cancellation confirmation. The NCC investigates whether the company breached consumer protection law.

Chargeback option as last resort

If you have cancelled but VideoScribe continues to charge your card after your billing period has ended, contact your bank or card issuer immediately and request a chargeback. This reverses unauthorised charges and is your legal right under South African banking law. Provide your bank with your cancellation confirmation and screenshots of unwanted charges. Banks typically process chargebacks within 30 days.

Final steps: confirming your cancellation worked

Do not assume your cancellation is complete just because you saw a confirmation screen. Verify that the system actually processed your request by checking these details over the next few days.

Log back into VideoScribe 24 hours after cancelling and confirm that your subscription status shows "Cancelled" or "Active until [date]." Check your email for a confirmation message from VideoScribe or your app store. Review your bank or credit card statement a few days after your renewal date to confirm no charge appeared. If you see a charge after your cancellation date, contact your bank immediately and report the issue to VideoScribe support within 48 hours.

Cancelling a subscription should not be stressful, and Stopee is here to demystify the process for South African consumers like you. Whether you cancelled VideoScribe because you found a better tool, hit budget limits, or simply do not need animation software anymore, you now have a clear roadmap. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they deserved-and we are here to support you if you need guidance on any other service or cancellation challenge. Your money, your time, and your data deserve to be protected.