Manage Vivavideo

How to cancel VivaVideo and claim your refund in south africa

What is VivaVideo and why you might cancel

VivaVideo is a mobile and web-based video editing platform that lets you create, edit and share videos with templates, effects and stickers - all designed for casual creators and social media posts. The app runs on iOS, Android and through a web browser, and you can choose between a free tier or premium plans (VIP and Premier membership).

You might subscribe through the Apple App Store, Google Play Store, or directly via VivaVideo's website. Each purchase method has its own cancellation path, which is why Stopee exists - to guide you through the exact steps that match how you signed up. If you've decided VivaVideo no longer fits your needs or your budget, this guide walks you through cancellation, refund options and your consumer rights in South Africa.

When you should cancel VivaVideo

Cancel if you no longer use the app regularly, if you find the premium features don't justify the cost, or if you've discovered a competitor that better suits your editing style. You should also cancel immediately if you spot unauthorized charges or duplicate billing on your card or PayPal account - Stopee recommends acting fast on billing errors to strengthen your refund case.

Keep in mind that simply deleting the app does not cancel your subscription. Your membership renews automatically unless you formally cancel through the store or VivaVideo's website, which means you could be charged without using the service.

Your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) grants you the right to cancel certain digital services within a reasonable timeframe, especially if the service fails to deliver as promised. If VivaVideo experiences persistent technical issues, critical bugs, or billing errors, you have grounds to request a refund regardless of the company's "no refund" policy. Stopee advises documenting any service failures or unauthorized charges with screenshots and email confirmations - this evidence strengthens your position if you need to escalate to the National Consumer Commission (NCC).

How to cancel VivaVideo on iPhone and iPad

Cancelling through Apple's subscription system stops future charges while preserving your access until the end of the current billing cycle.

Step-by-step iPhone cancellation

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID profile icon at the top of the screen.
3. Select Subscriptions from the menu.
4. Find and tap VivaVideo in your active subscriptions list.
5. Tap Cancel Subscription and confirm your choice.
6. You'll see a confirmation screen - take a screenshot for your records.

What to know before you cancel on iPhone

Warning: Deleting the VivaVideo app from your home screen does not cancel your subscription. You must follow the steps above through Settings to actually stop charges. Many users delete the app thinking they've cancelled, then discover charges months later.

Pro tip: If you've already paid for this month or week, your access continues until the billing date. Apple will not refund the current period unless you have a specific dispute (such as unauthorized purchase or a critical service failure). If you believe you were charged in error, contact Apple Support within 60 days of the charge - Apple handles all refund requests for App Store subscriptions, not VivaVideo directly.

How to cancel VivaVideo on android

Google Play handles Android billing independently, so you'll cancel through the Google Play Store app rather than VivaVideo's website.

Step-by-step android cancellation

1. Open the Google Play Store app on your Android device.
2. Tap the Menu icon (three horizontal lines) in the top-left or your profile picture in the top-right.
3. Select Subscriptions from the menu.
4. Tap VivaVideo from your active subscriptions.
5. Tap Cancel Subscription and follow the prompts to confirm.
6. Save or screenshot the confirmation message for your records.

What to know before you cancel on android

Warning: Like iPhone, deleting the VivaVideo app does not cancel your subscription. The app and your billing are separate - you must cancel through Google Play Store to stop charges.

Pro tip: If you cancel partway through a billing cycle, Google Play typically refunds the unused portion if you cancel within 48 hours of purchase. If you're outside that window, contact Google Play Support directly with your order ID and receipt. Stopee recommends keeping your confirmation email for at least 90 days in case you need to dispute a charge.

How to cancel VivaVideo via your account

If you subscribed directly on VivaVideo's website and pay VivaVideo directly (not through Apple or Google), you'll manage cancellation within your account dashboard.

Step-by-step web cancellation

1. Visit the VivaVideo website and log into your account with your email and password.
2. Navigate to your Account Settings, Billing, Subscription, or Manage Account section (exact wording varies).
3. Look for an option to Manage Subscription or Cancel Membership.
4. Click or tap to cancel and follow any prompts to confirm your request.
5. You should receive a confirmation email - save this immediately.

What to do if you can't find the cancel button

If the cancellation option isn't visible in your account settings, contact VivaVideo support directly. Email support@vivavideo.tv or support@vivavideo.ai with:

• Your account email address
• Your order ID or receipt number
• The device and platform you use (iPhone, Android, web)
• Your original purchase date
• A clear request to cancel your subscription immediately

Pro tip: Use the subject line "Subscription Cancellation Request" to ensure your email is routed to the right team. Stopee suggests waiting 2-3 business days for a response; if you don't hear back, follow up or escalate to the National Consumer Commission if the charges continue.

What happens after you cancel VivaVideo

Cancellation doesn't mean instant loss of access - understanding the timeline protects you from unexpected service loss and helps you plan alternatives.

Your access after cancellation

Once you cancel, your paid (VIP or Premier) membership remains active until the end of your current billing period. If you're charged weekly and cancel on Tuesday, you keep premium access until the following Monday. After that date, you revert automatically to the free tier unless you re-subscribe.

Your account, projects and exported videos remain available under the free plan. You won't lose your work - you'll just lose access to premium templates, advanced effects and priority export speeds.

Future charges and automatic renewal

Cancelling stops all future automatic renewals. You will not be charged after your current period ends, provided you've successfully completed the cancellation steps above. If you're charged after cancellation, report it immediately to your payment provider (Apple, Google, credit card company or bank) and contact VivaVideo support with evidence of your cancellation confirmation.

Will you get a refund from VivaVideo

VivaVideo's official refund policy states that all sales are final and most purchases are non-refundable. However, South African consumer law and real-world exceptions mean you may have grounds to claim a refund in specific situations.

When VivaVideo may refund you

• Service failure: If VivaVideo experiences prolonged downtime, critical bugs that prevent you from using premium features, or features that don't work as advertised, you have a consumer right to a refund under the CPA.
• Billing errors: Duplicate charges, unauthorized transactions, or charges to the wrong account qualify for immediate refunds.
• Unauthorized purchase: If someone else used your account without permission, you can dispute the charge.
• Early cancellation request: Some support agents approve partial refunds for subscriptions cancelled within 7 days of purchase, though this isn't guaranteed.

How to request a refund from VivaVideo

1. Email support@vivavideo.ai or support@vivavideo.tv within 7 days of your purchase.
2. Include your order ID, receipt, account email, purchase date and a clear explanation of why you deserve a refund (service failure, billing error, unauthorized charge, etc.).
3. Attach screenshots of any problems (failed exports, error messages, duplicate charges on your statement).
4. Request a full refund and specify your preferred refund method (original payment method is standard).
5. Wait 3-5 business days for a response.

Refund timelines and methods

If VivaVideo approves your refund, you can expect the money to arrive in your account within:

• Credit or debit card: 5 to 10 business days
• PayPal: 3 to 5 business days
• Bank transfer: 7 to 14 business days

Warning: VivaVideo may offer a partial refund, service credit, or discount on a future month instead of a full cash refund. If you reject the offer and need the full refund, explain clearly in your response. If VivaVideo refuses, Stopee recommends escalating to the National Consumer Commission or your bank/card issuer to dispute the charge.

VivaVideo pricing in south africa

These prices reflect the Apple App Store listing for South Africa as of early 2025 and may vary slightly by platform or promotion.

Pro tip: The monthly VIP plan offers the best value for most users. If you try VivaVideo and decide within 7 days it's not for you, contact support immediately - Stopee finds that early cancellations often qualify for partial refunds or account credits.

Common cancellation mistakes to avoid

Cancellation hiccups are frustrating, especially when unexpected charges appear weeks later. These mistakes are easy to make, but easier to prevent.

Mistake 1: deleting the app instead of cancelling

This is the number-one trap. You delete VivaVideo from your phone, assume you've cancelled, and then a month later a charge appears. The app and your subscription are completely separate systems. Deleting the app is like throwing away a gym membership card - it doesn't cancel your membership. You must cancel through Settings (iPhone), Google Play Store (Android), or your VivaVideo account.

Mistake 2: not taking a screenshot of confirmation

Always capture a screenshot of your cancellation confirmation. If VivaVideo charges you again, you'll need proof that you cancelled. Screenshots also protect you in disputes with Apple, Google or your bank - they show exactly when and how you cancelled.

Mistake 3: cancelling through the wrong platform

If you subscribed via the Apple App Store, cancelling via Google Play won't work - and vice versa. Match your cancellation method to your original purchase method. If you're unsure where you subscribed, check your email receipts or ask support to identify your subscription source before you cancel.

Mistake 4: not requesting a refund for justified cases

VivaVideo's policy says "no refunds," but that's not absolute. Service failures, billing errors and unauthorized charges are exceptions. If you have a legitimate reason (persistent app crashes, features that don't work, duplicate charges), contact support within 7 days and make your case. Stopee has seen many users get refunds or credits simply because they asked and provided evidence.

Mistake 5: ignoring the confirmation email

After you cancel, check your email immediately for a confirmation. If you don't receive one within an hour, your cancellation may not have gone through. Log back into your account or the app store to verify the subscription still shows as "active" or "cancelled." If it still shows active, try cancelling again or contact support.

Checklist before you cancel VivaVideo

Use this checklist to ensure you cancel smoothly and protect your refund options.

• Check your email receipt to confirm where you subscribed (Apple, Google or VivaVideo website)
• Log into your account and download or export any projects or videos you want to keep
• Screenshot your current subscription status from Settings/Google Play/VivaVideo account
• Note today's date and your current billing period end date
• If cancelling within 7 days of purchase and you believe you deserve a refund, gather evidence (screenshots of bugs, service failures, unauthorized charges)
• Complete the cancellation steps for your platform (iPhone, Android, or web)
• Screenshot or save the cancellation confirmation message
• Save the confirmation email when it arrives
• Log back in within 24 hours to verify the subscription shows as "cancelled"
• Monitor your bank account or card for the next billing date to ensure no charge occurs

Contact VivaVideo for support or appeals

If you encounter problems during cancellation, receive unexpected charges, or want to dispute a refusal, contact VivaVideo directly. Stopee always recommends escalating to the company first before involving third-party authorities - most issues resolve faster with the right contact and clear communication.

Official VivaVideo support channels

• Email: support@vivavideo.tv or support@vivavideo.ai
• Response time: 2 to 5 business days (typically)
• Include in your email: Account email, order ID, issue description, and any supporting screenshots

Escalation: national consumer commission

If VivaVideo refuses to cancel your subscription or denies a justified refund, you can lodge a complaint with South Africa's National Consumer Commission (NCC). The NCC enforces the Consumer Protection Act and can compel companies to refund consumers for service failures and billing errors. Visit the NCC website or call their consumer hotline to file a formal complaint - this option is free and powerful when companies ignore your requests.

Stopee empowers you with knowledge, but the NCC ensures you have teeth. Use it if VivaVideo ignores cancellation or refund requests after you've given them reasonable time to respond.

Summary: cancel VivaVideo confidently

Cancelling VivaVideo is straightforward once you match your cancellation method to your original purchase platform. Cancel through Apple Settings (iPhone), Google Play Store (Android), or your VivaVideo account (web purchase). Always take a screenshot of confirmation, monitor your next billing date, and don't delete the app thinking you've cancelled.

You have refund rights under South Africa's Consumer Protection Act if VivaVideo fails to deliver service as promised or charges you in error. Request refunds within 7 days of purchase with supporting evidence, and escalate to the National Consumer Commission if the company refuses a justified claim.

Stopee has helped thousands of South African consumers navigate cancellations like this - protecting their money, reclaiming their time, and moving on to services that truly serve them. Whether you cancel today or use this guide down the line, you now know exactly what to do and where to turn if things go wrong. Your next decision is yours: click the button below to get started, or bookmark this page for when you're ready.