Manage Invideo

How to cancel InVideo in south africa: your complete guide to stopping payments and protecting your refund

What is InVideo and why you might want to cancel

InVideo is a cloud-based video creation platform that lets you build short and long-form videos using pre-built templates, stock assets, and straightforward editing tools. Whether you're marketing a product, creating social media content, or producing video advertisements, InVideo offers a template-driven workflow designed for speed over complexity.

The platform operates across multiple channels: you can subscribe through InVideo's web platform, or purchase through Apple's App Store or Google Play on mobile devices. This multi-channel setup means your cancellation process depends on where you subscribed. Understanding this distinction upfront saves you frustration and protects your refund eligibility.

Who uses InVideo and common use cases

Individuals and small business owners make up the core user base. You might use InVideo to create marketing videos, social media posts, paid advertisements, or simple edits without video production experience. The appeal lies in speed: templates handle the heavy lifting, and you handle the customisation.

If you're no longer creating video content regularly, or if you've found a better-suited platform, cancelling your InVideo subscription makes financial sense, especially if you're not using your paid features consistently.

Understanding your consumer rights before you cancel

Before you take action, know your rights under South African consumer protection law. The Consumer Protection Act, 2008 (CPA) sets clear rules that apply to InVideo's subscription service, even though the company operates from Delaware, USA, with offices in Singapore and India.

Your rights under south african law

The CPA guarantees you the right to cancel a subscription within a reasonable period if the service fails to meet your expectations or if the company's terms are unfair. You also have the right to a refund if the service is not delivered or if you cancel within statutory timeframes, provided the subscription was unused.

InVideo's own refund policy (7 days for unused web subscriptions) aligns broadly with these protections, but the CPA may offer stronger protection in disputes. If InVideo refuses a legitimate refund request, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection office.

How this protects you during cancellation

Consumer law means you're not entirely at InVideo's mercy. If the company applies unfair terms, refuses a reasonable refund, or makes cancellation deliberately difficult, you have formal complaint channels. This legal backing empowers you to cancel confidently, knowing you have recourse if something goes wrong.

Cancellation methods by subscription type

Your cancellation path depends on whether you subscribed through InVideo's website or via a mobile app store. Each method has different timelines and access terms, so it's critical to identify where you subscribed first.

Cancelling your InVideo web subscription

If you subscribed directly through invideo.io using your email and credit card, you cancel through your InVideo account dashboard. This is the most straightforward route and gives you the clearest refund eligibility.

1. Open your web browser and visit invideo.io.
2. Sign in using your registered email address and password.
3. Click your profile icon (usually located in the top-right corner of the screen).
4. Select "Subscription" or "Billing" from the dropdown menu.
5. Look for a "Cancel subscription" or "Cancel plan" button and click it.
6. Review the cancellation warning, which will remind you of your access end date.
7. Click "Yes, cancel" or the final confirmation button to complete the cancellation.

Pro tip: Before you confirm cancellation, export any video projects or assets you need. Once your billing period ends, paid features disappear and you cannot recover them from your free account.

Cancelling an apple app store subscription (iOS)

If you subscribed to InVideo through Apple's App Store on your iPhone or iPad, you cannot cancel through InVideo's website. Apple manages all App Store subscriptions independently, and InVideo has no control over App Store refunds or cancellations.

1. Open the App Store app on your iOS device.
2. Tap your profile icon in the bottom-right corner.
3. Select "Subscriptions".
4. Find "InVideo" in your active subscriptions list and tap it.
5. Tap "Cancel subscription" or "Cancel free trial" (the exact wording depends on your subscription type).
6. Confirm the cancellation by following Apple's final prompt.

Warning: Apple's cancellation confirmation is sent via email, but it may take a few minutes to arrive. Save a screenshot of the cancellation confirmation screen as backup evidence.

Cancelling a google play subscription (Android)

Android users who subscribed through Google Play face a similar situation: Google manages the subscription independently, and InVideo cannot intervene in cancellations or refunds processed by Google.

1. Open Google Play Store on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Choose "InVideo" from your list of active subscriptions.
6. Tap "Cancel subscription".
7. Follow Google's prompts to confirm your cancellation.

Pro tip: Google Play refunds are processed differently from web refunds. Check your Google Play account history to see your subscription purchase date; this determines your refund eligibility window under Google's rules.

Invideo's refund policy and your eligibility

Refunds are not automatic; you must request them and meet specific conditions. Your refund window and eligibility depend entirely on where you subscribed.

Web subscription refunds (invideo.io only)

InVideo allows refunds for web subscriptions within 7 days of purchase or renewal, but only if you have not used any features during that billing period.

• You must request the refund within 7 days of the subscription date or renewal date.
• "Unused" means you have not generated, edited, or downloaded any video or asset during the current billing period.
• If approved, your refund processes to your original payment method in 5 to 10 business days.
• InVideo reviews refund requests manually, so provide clear details if you believe you qualify.

Pro tip: If you cancel after 7 days but before the next billing cycle, you won't receive a refund under InVideo's stated policy, but you retain full access until your billing period ends. This is still a reasonable outcome: you're not paying for unused time.

Apple app store refunds (iOS)

Apple manages all refund decisions for App Store subscriptions. InVideo has no involvement and cannot override Apple's decision.

• You must request a refund within 14 days of the purchase date through Apple's App Store.
• Apple's rules for app subscriptions differ from physical product rules, so review the App Store's refund policy before requesting.
• Approved refunds return to your Apple ID's associated payment method.
• Apple may grant refunds beyond the standard window if you have a strong complaint about service quality.

Google play refunds (Android)

Google Play also manages refunds independently. Like Apple, Google makes all decisions, and InVideo cannot intercede.

• You typically have up to 48 hours from purchase to request a full refund through Google Play.
• After 48 hours, refund requests are evaluated case-by-case, and approval is not guaranteed.
• Approved refunds appear in your Google Play balance or associated payment method within 5 to 10 business days.
• Contact Google Play support directly if your refund is denied; they sometimes reconsider complaints about service quality.

Invideo's pricing in south africa

InVideo's app-based pricing varies by device and payment method. Below is the current ZAR pricing for iOS App Store subscriptions in South Africa as of your search date.

Web-based pricing is typically quoted in USD on InVideo's main website and is not converted to ZAR here. If you subscribed through invideo.io, your pricing may differ from app-store rates.

What happens after you cancel your subscription

Cancellation doesn't happen instantly; understanding the timeline helps you plan your transition to alternative tools or a free account.

Your access after cancellation

When you cancel a web subscription, you retain full access to InVideo until the end of your current billing period. You can still create videos, download assets, and export projects during this time. After the billing period ends, your account automatically reverts to the free plan, and all paid features become locked.

For app-store subscriptions, the same rule applies: you keep access until your subscription period expires, after which the free plan takes over.

Your data and projects

Cancelling does not delete your account or your projects. Your videos and assets remain in your InVideo account indefinitely, but you cannot access premium features like generative AI, advanced editing tools, or high-resolution exports once the paid subscription ends.

Warning: If you store important videos or assets in InVideo, export them to your computer before your billing period ends. Once you're on the free plan, paid features disappear, and you may not be able to recover high-quality versions of your work.

Common mistakes that cost you money or access

Cancelling a subscription sounds simple, but small errors can trap you into paying longer than necessary or forfeit refunds you're entitled to claim. Knowing these pitfalls protects your wallet and your time.

Forgetting where you subscribed

This is the most costly mistake. If you think you subscribed through InVideo's website but actually went through Apple or Google, you'll cancel in the wrong place. Your subscription keeps billing, and you waste time chasing InVideo support when the problem lies with Apple or Google. Before you do anything, check your bank or credit card statement to see which entity charged you: InVideo, Apple, or Google. This one fact tells you exactly where to cancel.

Cancelling too late for a refund

InVideo's 7-day refund window is tight, and many users don't realise they've missed it. If you realise within days that you don't need the subscription, request a refund immediately. After 7 days, you forfeit the refund, though you still keep access until the next billing cycle. The longer you wait, the more certain you lose the refund money. Check your subscription renewal date on day one, and if you're unsure, ask for the refund anyway; InVideo may approve it if you explain genuine non-use.

Not exporting your work before the billing period ends

Once your free plan kicks in, you lose access to paid exports and editing tools. If you've built videos in InVideo and never downloaded them, you may not be able to recover them at full quality once the subscription ends. Export or download all videos and assets you need during the final days of your paid access.

Ignoring app store cancellation receipts

When you cancel through Apple or Google, keep the confirmation email or screenshot. If you're later charged again due to a sync error or billing glitch, this evidence proves you cancelled. Without it, you'll struggle to get Apple or Google to issue a refund or credit.

Your cancellation checklist for InVideo

Use this step-by-step checklist to ensure nothing is missed before, during, and after your cancellation.

Invideo contact and complaint escalation

If InVideo refuses your refund request or makes cancellation unnecessarily difficult, you have formal escalation options under South African consumer law.

Direct contact with InVideo

InVideo's primary corporate address is registered in Delaware, USA. For billing disputes and refund appeals, contact InVideo's support team through their website (invideo.io) or email support. Explain your refund request clearly, reference the date you subscribed and the date you cancelled, and state whether you used the service. Keep copies of all correspondence.

Escalation through consumer protection authorities

If InVideo fails to respond or denies your refund unjustly, file a complaint with the National Consumer Commission (NCC) in South Africa. The NCC investigates violations of the Consumer Protection Act, including unfair contract terms and refund denials. You can also lodge a complaint with your provincial consumer protection office. These agencies have authority to compel InVideo to cooperate or issue refunds.

Include your subscription dates, cancellation date, screenshots of the app or website, bank statements showing the charge, and copies of all communication with InVideo. The more detailed your complaint, the stronger your case.

Why stopee helps thousands of south african consumers cancel subscriptions like InVideo

Cancelling InVideo feels straightforward until you realise you subscribed through Apple, missed the refund window, or forgot to export your work. These are exactly the scenarios where expert guidance makes the difference between losing money and recovering it.

Stopee has helped thousands of consumers cancel subscriptions across every platform and service type, from streaming apps to software tools like InVideo. Our guides break down exactly where to click, what documents to save, and how to claim refunds you're legally entitled to receive. We also connect you with your consumer rights under South African law, so you never cancel blind or powerless.

Whether you're cancelling InVideo today or exploring how to cancel another subscription tomorrow, Stopee is your trusted resource. Our step-by-step guides remove confusion, flag hidden traps, and empower you to take control of your subscriptions and your money. Visit Stopee today to access guides for hundreds of services, and join the community of South African consumers who cancel confidently.