Manage Invideo

How to cancel invideo in singapore and claim your refund

What invideo is and why you might want to leave

Invideo is a cloud-based video creation platform that lets you produce professional-looking videos using pre-built templates, stock footage and straightforward editing tools. You don't need advanced video editing knowledge to use it - the platform handles the technical complexity for you.

The service operates across multiple platforms: the web version (managed by Invideo directly), iOS through the App Store, and Android via Google Play. This means cancellation methods and refund policies differ significantly depending on where you subscribed.

Who typically uses invideo

Social media creators, marketing teams and small business owners rely on Invideo to produce short-form content quickly. If you've decided the platform no longer fits your workflow or budget, Stopee is here to guide you through cancellation step-by-step.

Why singaporeans cancel invideo

Common reasons include discovering free alternatives, budget constraints, or finding the editing interface doesn't match your creative process. Whatever your reason, you deserve a clear, hassle-free exit - and that's where Stopee's expertise comes in.

Invideo pricing plans in singapore

Understanding what you're currently paying helps you decide whether cancellation makes sense, and whether a refund is due.

Current pricing tiers

Prices vary by platform and update regularly. App Store purchases are one-time unless you renew manually, while web subscriptions renew automatically each month. Keep your payment records handy - you'll need them if you're claiming a refund.

How to cancel invideo on the web

If you subscribed directly through Invideo's website (not through App Store or Google Play), follow these steps to cancel your recurring subscription.

Step-by-step web cancellation

1. Log in to your Invideo account at invideo.io using your email and password.
   • If you've forgotten your password, use the "Forgot password" link on the login page.
2. Click your profile icon in the top-right corner of the dashboard.
   • A dropdown menu will appear with account options.
3. Select "Subscription" or "Billing" (wording may vary slightly).
   • You'll see your current plan, renewal date and payment method.
4. Find the "Cancel subscription" or "Cancel plan" button.
   • Read any final offer or retention message Invideo displays - this is optional to accept.
5. Confirm your cancellation by clicking "Yes, cancel" or the equivalent confirmation button.
   • Warning: This action is usually immediate. Check your email for a cancellation confirmation within minutes.
6. Take a screenshot of your cancellation confirmation for your records.
   • You'll need this if you later dispute a charge or request a refund.

Pro tip: Cancel at least 2-3 days before your renewal date to avoid accidental charges. Most renewals process at midnight Singapore time (UTC+8), so plan ahead.

What happens to your account after cancellation

Once you cancel a web-managed subscription, your paid access continues until the end of your current billing cycle. You won't lose access mid-month. When your billing period ends, Invideo automatically downgrades your account to the free tier, and premium features become locked.

How to cancel invideo on iOS (App store)

If you subscribed through the Apple App Store on your iPhone or iPad, Apple manages your subscription, not Invideo directly.

Step-by-step iOS cancellation

1. Open the App Store app on your iPhone or iPad.
   • Tap the profile icon in the top-right corner of the screen.
2. Tap "Subscriptions".
   • You'll see all active and expired subscriptions tied to your Apple ID.
3. Find "Invideo" in the list and tap it.
   • You'll see your plan details, renewal date and billing history.
4. Tap "Cancel Subscription".
   • Apple may show you a retention offer - you can dismiss this and proceed with cancellation.
5. Confirm the cancellation by tapping through the final prompt.
   • You'll receive an email confirmation from Apple within minutes.
6. Save the Apple confirmation email as proof of cancellation.
   • This is important if you need to escalate a refund claim later.

Important: Invideo cannot cancel App Store subscriptions on your behalf. Apple controls all iOS subscription billing and refunds. If Invideo tells you to cancel through their app or website, they're not being accurate - you must use the App Store itself.

How to cancel invideo on android (Google play)

Android users who subscribed through Google Play Store face a similar situation: Google manages the subscription, and Invideo has no direct control over it.

Step-by-step android cancellation

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage subscriptions" or "Subscriptions".
   • You'll see all active subscriptions tied to your Google account.
3. Find "Invideo" and tap it.
   • Your current plan, renewal date and payment details appear here.
4. Tap "Cancel subscription".
   • Google Play may display a discount or retention offer - skip this if you're certain you want to cancel.
5. Confirm cancellation by tapping the final confirmation button.
   • Google Play sends a confirmation email to your registered Google account email.
6. Screenshot or forward the confirmation email to yourself for safekeeping.
   • You'll need it as proof if you file a refund dispute.

Pro tip: Check your Google Play billing history after cancellation. Tap "Payments and subscriptions" > "Billing history" to confirm the subscription no longer shows as "Active".

Refunds and your money back

Refund eligibility depends entirely on which platform you used and when you subscribed.

Refunds for web (Invideo-managed) subscriptions

Invideo's official refund policy allows refunds within 7 days of purchase or renewal, but only if you haven't used the subscription.

• "Not used" means you created no videos, downloaded no assets and generated no exports during that billing period.
• If you've logged in and created even a draft video, Invideo may classify the subscription as "used" and deny a refund.
• Refunds are never prorated - you get the full amount or nothing.
• Credits and bonus tokens are non-refundable and non-transferable.
• Approved refunds typically reach your bank account within 5-10 business days.

To request a refund, contact Invideo's support team directly through their website with proof of your cancellation and evidence that you didn't use the service.

Refunds for iOS (App store) subscriptions

Apple controls all iOS refund decisions and timelines. Invideo cannot override Apple's verdict. To request a refund on the App Store:

• Open the App Store, tap your profile, go to "Purchase history".
• Find the Invideo charge and tap "Report a problem".
• Select "I'd like a refund for this subscription" and explain why (e.g., "Unwanted charge" or "Service didn't meet expectations").
• Apple reviews your request and sends a decision via email, typically within 2-5 business days.
• If approved, the refund credits back to your original payment method (iTunes credit, credit card, etc.).

Refunds for android (Google play) subscriptions

Google Play's refund window is strict: you have 48 hours from purchase to request a refund with no questions asked.

• Open Google Play Store, tap your profile, go to "Manage subscriptions".
• Tap the Invideo subscription and select "Cancel subscription".
• On the cancellation screen, tap "See refund options" if available.
• Google may automatically issue a refund if you're within the 48-hour window.
• Refunds appear in your Google Play balance or original payment method within 3-5 business days.

Warning: After 48 hours on Google Play, refunds are at Google's discretion and rarely approved unless you can demonstrate a technical fault.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services, even digital ones.

Key protections you have

Under the Consumer Protection (Fair Trading) Act, Invideo must provide clear, accurate information about cancellation methods and refund eligibility before you pay. If Invideo's website or in-app description of cancellation was misleading or missing, you may have grounds to dispute the charge with your bank or payment processor.

Additionally, if Invideo continues charging you after you've cancelled, or if the refund policy they displayed at the time of purchase differs from what they enforce later, you can escalate to the Consumers Association of Singapore (CASE) for mediation.

Pro tip: Always screenshot the refund policy and cancellation instructions at the moment you subscribe. This proves what Invideo promised you, which strengthens any future dispute.

When to involve CASE

If Invideo refuses your refund claim or continues to charge you after cancellation, file a complaint with CASE (www.case.org.sg) or call 6100 0315. CASE will investigate the complaint and attempt mediation. This is free and often effective, especially if you have documentation of your cancellation and clear evidence of unauthorized charges.

What happens after you cancel

Cancellation can feel anticlimactic, but it's important to confirm that your access truly stops and no further charges occur.

Immediate effects

After you submit your cancellation request, you retain access to your paid features until your current billing period ends. This means you can still create and export videos if you're mid-project. You won't be suddenly locked out of your work.

Once the billing period expires, Invideo downgrades your account to the free tier automatically. Premium editing tools, premium templates, and commercial licensing become unavailable. Your project files remain in your account, but you can only access them with free-tier features.

Your projects and exports

Invideo typically preserves your projects and uploads indefinitely, even on a free account. However, some advanced features you used in paid tiers may no longer work on those projects. Export any videos or assets you need before your paid period ends to guarantee you have local copies outside Invideo's servers.

Pro tip: Download your video files to your computer and back them up to cloud storage (Google Drive, Dropbox, OneDrive) within a few days of cancellation. Relying solely on Invideo's servers is risky if you later delete your account.

Common cancellation mistakes to avoid

It's frustrating when cancellation doesn't work the first time, especially when unexpected charges follow - but these mistakes are preventable.

Mistakes that cost you money

Cancelling the app but not the subscription: Uninstalling the Invideo app from your phone does not cancel your subscription. Your payment method will still be charged. Always cancel through the App Store or Google Play settings, not by deleting the app.

Confusing cancellation with downgrade: Some platforms offer you a chance to "downgrade" to a lower-tier plan instead of cancelling entirely. If you don't want any Invideo plan, click "cancel subscription" explicitly, not "change plan".

Assuming Invideo cancelled for you: If Invideo's support team tells you they've "processed your cancellation," demand a confirmation email or ticket number. Don't rely on word alone. Follow up with your own cancellation through the web, App Store or Google Play to be absolutely certain.

Ignoring pre-renewal warnings: Most platforms send you a reminder email 5-7 days before your next charge. Read these emails, set phone reminders, and cancel before the renewal date if you're on the fence. After renewal, refunds are harder to secure.

Not keeping records: Delete nothing. Save your cancellation confirmation email, screenshots of your subscription status before and after cancellation, and bank statements showing the final charge. Stopee recommends storing these in a dedicated folder for 12 months.

Checklist: before you hit cancel

Use this checklist to ensure you're cancelling the right way and won't regret the decision later.

• Identify which platform you subscribed on (web, App Store or Google Play) - check your most recent invoice or bank statement.
• Screenshot the Invideo refund policy from their website so you have proof of what they promise.
• Export and download any videos, templates or projects you want to keep.
• Check your cancellation deadline: if you're 6+ days into a 7-day refund window, cancel immediately to stay within the window.
• Note the exact date you'll lose paid access (usually at the end of your billing cycle).
• Locate your payment method details: if refunds are issued, which card or account will they go to?
• Consider whether a lower-tier plan (free or Basic) suits you instead of full cancellation.

When to cancel vs. when to stay

Cancellation isn't always the best move - sometimes a plan downgrade or pause makes more sense.

Reasons to cancel immediately

Cancel now if you're being charged without using the service, if a competitor's free plan meets your needs, or if budget constraints force you to cut discretionary spending. These are clear-cut reasons, and Stopee supports cancelling in all three cases.

Reasons to wait or reconsider

If you're within the first 7 days of a new subscription and you're unsure, give yourself another day or two to test the platform fully. You might find features you missed. If cost is the only concern, downgrading to Invideo's free tier lets you keep your projects while paying nothing.

If you're cancelling mid-project, wait until you export your final videos. Losing access to paid editing tools mid-workflow can leave you with incomplete files.

Invideo cancellation address for postal correspondence

If Invideo's support team is unresponsive or disputes your refund claim, you can send formal written correspondence to their Singapore registered office:

Invideo Singapore office:
Invideo Asia Pte. Ltd.
9 Raffles Place, #15-06, Republic Plaza
Singapore 048619

Send cancellation requests, refund appeals or dispute letters via registered mail to this address. Keep proof of postage. Most companies respond within 14 business days to formal written requests, especially if you reference the Consumer Protection (Fair Trading) Act in your letter.

Pro tip: Include your account email, subscription plan, cancellation date and refund request amount in any letter. Use formal tone and request a written response. This creates a paper trail that strengthens your position if you escalate to CASE.

How stopee helps you stay in control

Cancelling a subscription should be straightforward, yet companies often hide cancellation features or drag out refund processes. Stopee has helped thousands of consumers cancel Invideo and recover owed refunds by cutting through the confusion and offering clear, step-by-step guidance.

Whether you're cancelling on the web, App Store or Google Play, Stopee's approach keeps you empowered: you'll know exactly what to do, what to expect and how to protect yourself if something goes wrong. Visit Stopee (stopee.com) to explore guides for other services, manage your subscriptions and take back control of your spending.

Your money, your choice, your timeline - that's the Stopee promise.