Manage Vivavideo

How to cancel vivavideo and reclaim your money in singapore

What you need to know about vivavideo

Vivavideo is a mobile and web-based video editing application created by QuVideo Inc., headquartered in Hangzhou, China. The app provides templates, effects, stickers, and editing tools suited for casual content creators and social media enthusiasts. You can access Vivavideo on iOS, Android, and through a web browser, each with its own billing system managed by the respective platform (Apple App Store, Google Play Store, or the Vivavideo website). The service operates on a freemium model, offering basic features at no cost alongside paid VIP subscriptions and one-time feature purchases for watermark removal and ad elimination.

Understanding how Vivavideo works across different platforms is crucial before you cancel, because subscriptions purchased on one platform cannot be managed through another. At Stopee, we help thousands of users navigate these platform-specific cancellation paths, and we want you to know exactly where your subscription lives before you take action.

Where vivavideo runs and how billing works

You'll find Vivavideo on three distinct platforms, each handling your payment independently. If you downloaded the app through Apple's App Store on your iPhone or iPad, your subscription is managed by Apple's billing system. Similarly, if you installed it from Google Play on your Android device, Google controls your renewal and cancellation. Web-based subscriptions purchased directly from Vivavideo's website operate through their own account system. This separation means you must cancel in the exact location where you subscribed.

Free features versus paid upgrades

Vivavideo offers free video editing with limited templates and watermarked exports. Paid options include monthly VIP membership, annual VIP membership, one-time premium pack purchases, and watermark removal. Deciding whether these upgrades justify their cost is personal, but at Stopee, we recommend auditing your actual usage before deciding to keep or cancel.

Your consumer rights when cancelling vivavideo in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you during subscription cancellation, and understanding these rights strengthens your position if Vivavideo resists your request.

What the law says about subscription cancellation

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service within a reasonable timeframe. If Vivavideo fails to provide clear cancellation instructions, charges you without explicit consent, or continues billing after you've cancelled, you can lodge a complaint with the Consumers Association of Singapore (CASE). The law requires that cancellation methods must be as easy as subscription itself, meaning if you subscribed with two taps, cancellation should not demand multiple steps or phone calls.

Additionally, if you can demonstrate that Vivavideo charged you fraudulently, duplicated a charge, or failed to deliver the promised service, you have grounds to request a refund through CASE or your payment provider's dispute process. Stopee encourages you to gather screenshots of every charge and keep confirmation emails throughout your subscription lifecycle.

When to escalate with CASE

If Vivavideo ignores your cancellation request, refuses to process a refund for duplicate charges, or continues billing after you've cancelled, contact the Consumers Association of Singapore (CASE) at 6100 0315 or visit their website. Document every interaction: keep copies of cancellation confirmations, support emails, and bank statements showing disputed charges. CASE can mediate disputes and apply pressure that individual consumers cannot.

How to cancel vivavideo step by step

Your cancellation method depends entirely on which platform holds your subscription; follow the correct path for your device to avoid missed steps.

Cancel vivavideo on iOS (Apple app store)

If you subscribed through Apple's App Store, you must cancel there. Deleting the app from your phone does not cancel the subscription, and many users make this critical mistake. Here's the exact process.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the very top of the Settings menu.
   • This shows your name, email, and photo if you've added one.
3. Select "Subscriptions" from the list.
   • You'll see all active subscriptions linked to your Apple ID.
4. Find and tap "VivaVideo" in the subscriptions list.
   • Scroll if necessary; subscriptions are listed alphabetically.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm. Select "Confirm Cancellation".
6. Screenshot your confirmation screen immediately.
   • Save this as proof that cancellation was processed.

Pro tip: Apple sends a confirmation email to your registered account within minutes. Check your inbox and archive this email; you'll need it if you later dispute a charge or contact support.

Warning: Do not delete the VivaVideo app before completing these steps, as it creates confusion about whether cancellation was processed.

Cancel vivavideo on android (Google play store)

Android subscriptions are managed through the Google Play Store, not inside the app itself. If you subscribed on an Android phone or tablet, this is your path.

1. Open the Google Play Store app on your Android device.
   • Tap the colourful Play Store icon on your home screen.
2. Tap your profile icon in the top-right corner.
   • This is usually a circle with your initial or profile photo.
3. Select "Manage subscriptions" from the dropdown menu.
   • You'll see a list of all active Google Play subscriptions.
4. Find "VivaVideo" and tap it.
   • The app name appears exactly as "VivaVideo".
5. Tap "Cancel subscription" at the bottom.
   • Google will ask your reason for cancellation; select one and proceed.
6. Confirm cancellation by tapping "Yes, cancel subscription".
   • You'll receive an immediate on-screen confirmation.
7. Take a screenshot and wait for Google's confirmation email.
   • Google typically sends a cancellation confirmation within 24 hours.

Pro tip: Google Play displays a "Subscription cancelled" status once this process completes. Your access continues until the current billing period ends.

Cancel vivavideo on the web

If you purchased a subscription directly on Vivavideo's website using your account login, you must cancel there as well.

1. Visit the Vivavideo website and log into your account.
   • Use the email and password you registered with.
2. Navigate to your account settings or billing section.
   • Look for tabs labelled "Settings", "Billing", "Subscriptions", or "Account".
3. Find your active subscription and select "Manage" or "Cancel".
   • The exact wording varies depending on Vivavideo's interface updates.
4. Follow the on-screen prompts to confirm cancellation.
   • You may be asked why you're cancelling; this is optional feedback.
5. Look for a confirmation message on screen and via email.
   • Save or forward this confirmation email to yourself for your records.

Warning: Web cancellations may take 24-48 hours to appear in your account. Don't assume it failed if the status hasn't updated immediately.

Cancel vivavideo by contacting support

If the above methods don't work or you encounter errors, email Vivavideo support directly. This is also your path if you've lost access to your payment platform account.

1. Compose an email with your account details.
   • Include: your registered email address, full name, and subscription type (monthly or annual).
2. State your cancellation request clearly.
   • Write: "I am requesting immediate cancellation of my VivaVideo subscription effective immediately."
3. Attach a screenshot of your latest charge or subscription page.
   • This proves you hold an active subscription and expedites processing.
4. Include the date you purchased and your order ID if you have it.
   • Check your bank statement, receipt email, or payment platform for this number.
5. Send to Vivavideo's support email address (found on their website or in previous order emails).
   • Note the exact date and time you sent this email.
6. Expect a response within 5-7 business days.
   • Forward any response to Stopee if you need verification of next steps.

Pro tip: Send support emails from the same email address linked to your subscription. This speeds up verification and reduces back-and-forth.

What happens after you cancel vivavideo

Cancellation doesn't mean immediate loss of access, and understanding the post-cancellation period helps you plan your editing workflow.

Access and feature availability after cancellation

Once you cancel, Vivavideo typically allows you to keep all VIP features active until your current billing period ends. If you cancelled mid-month, you retain full access through the rest of that month; if you cancelled on an annual plan, features remain available for the rest of the year. You will not be charged for any subsequent renewal. Basic free features (templates, standard editing tools, watermarked exports) remain permanently available after cancellation and after your paid period expires.

Your account data-projects, videos in progress, saved templates-remains in your account indefinitely unless you manually delete it. You can log back in anytime to retrieve old work.

Your account data and permanent deletion

Cancelling your subscription does not delete your account or data. If you wish to remove all your information from Vivavideo's servers, you must separately request account deletion through settings or support. This is a different action from cancellation and may have a waiting period (typically 30 days) during which you can restore your account. Only after this waiting period is your data permanently removed.

At Stopee, we recommend you export or download any videos or projects you want to keep before requesting full account deletion.

Can you get a refund from vivavideo

Vivavideo's stated policy is firm: "all sales are final" with no automatic refunds for subscriptions, one-time purchases, or premium features. However, exceptions exist under specific circumstances.

When vivavideo might refund you

Vivavideo may approve refunds in these exceptional cases: prolonged service outages or downtime that prevented you from using the app, critical bugs that destroyed your work or corrupted videos, duplicate or unauthorized charges on your account, or billing errors where you were charged twice for a single subscription. If any of these happened to you, you have a strong case.

How to request an exception refund

1. Contact Vivavideo support within 7 days of the problematic charge.
   • Delays beyond 7 days weaken your refund case significantly.
2. Include your account email, transaction date, and order ID.
   • Find these in your payment platform account or original receipt email.
3. Describe the issue in detail.
   • For bugs: include screenshots and explain what you were trying to do when the error occurred.
   • For duplicate charges: attach both charge receipts showing the same amount charged twice.
   • For outages: note the exact dates and times you were unable to access the service.
4. Request a refund explicitly.
   • Write: "Due to [issue], I am requesting a full refund of SGD [amount] charged on [date]."
5. Wait 10-14 business days for a response.
   • Vivavideo may ask for additional information; respond promptly.

If Vivavideo approves, typical refund timelines are: 5-10 business days for credit card refunds, 3-5 days for PayPal, or 7-14 days for bank transfers. Your financial institution may take an additional 2-3 days to post the refund to your account.

Warning: If Vivavideo denies your refund request and you believe the denial is unfair, file a dispute with your payment provider (your bank, credit card issuer, or PayPal). Your bank can reverse the charge and launch an investigation. Additionally, if you paid via credit card and the issue qualifies, you may invoke chargeback protections.

Vivavideo pricing in singapore

Understanding what you're paying for helps you decide whether cancellation is the right choice.

Current subscription and purchase plans

Prices shown are approximate SGD conversions based on current USD rates; actual Singapore pricing may vary due to exchange rates and platform-specific pricing adjustments. Check your App Store or Google Play Store for exact SGD amounts in your region.

Common cancellation mistakes to avoid

Many users underestimate how easy it is to miss crucial steps, and we see the same errors repeatedly at Stopee.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling Vivavideo from your phone does absolutely nothing to stop billing. Your subscription continues renewing on Apple, Google, or Vivavideo's servers regardless of whether the app is installed. Always cancel through the platform's subscription settings first, then delete the app if you wish.

Mistake 2: losing your cancellation confirmation

If you don't screenshot your confirmation screen or save the confirmation email, you have no proof you cancelled if you're billed again. Take a screenshot immediately after each cancellation step. Save confirmation emails in a dedicated folder or print them. Stopee users who document cancellations are far more likely to win refund disputes.

Mistake 3: cancelling on the wrong platform

If you subscribed on iOS but try to cancel on Android, nothing will happen because they're separate billing systems. Identify exactly where you bought your subscription-check your bank statement for clues (Apple charges appear as "APPLE.COM", Google Play as "GOOGLE*VIVAVIDEO")-then cancel on that specific platform.

Mistake 4: not checking for confirmation after support cancellations

When you email Vivavideo support for cancellation, follow up within 10 business days if you haven't received confirmation. Check your spam or promotions folder for their reply. If support goes silent, escalate to your payment provider's dispute team.

Timeline and what to expect after cancellation

Here's a realistic post-cancellation timeline so you're never surprised.

When you should cancel vivavideo

Not everyone should cancel. Consider these scenarios honestly before you commit.

Cancel if any of these apply

You haven't edited a video in the last 30 days and don't plan to soon. You're using the free tier effectively and no longer need premium features. You've found a better alternative app that suits your workflow. The monthly cost has become unaffordable or unnecessary. You were charged without consent or discovered unauthorized duplicate charges. The app has severe bugs or experienced prolonged downtime that wasted your time.

Keep your subscription if

You create content regularly and use VIP features multiple times a week. The annual plan cost breaks down to less than SGD 5 per month, which you use. You rely on specific premium templates or effects that matter for your content quality. You're testing the app and haven't yet decided whether it's right for your needs (wait one more month before cancelling).

Your next steps and how stopee can help

You now know exactly how to cancel Vivavideo on your specific platform, what happens afterward, and your consumer rights under Singapore law. The Stopee platform has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and reclaim money. If you encounter resistance from Vivavideo, can't find a cancellation button, or are charged after cancellation, Stopee provides templates for escalation emails and guides you through disputes with your payment provider.

Before you cancel, decide which platform holds your subscription, gather your order details, and follow the exact steps for iOS, Android, or web listed above. Screenshot everything. Save confirmation emails. If Vivavideo refuses to cancel or continues charging you, escalate to the Consumers Association of Singapore or your bank's dispute team-you have legal backing.

Vivavideo is a capable editing app, but it's not essential. Your money is precious, and Stopee believes every consumer deserves clarity and control over their subscriptions. Take action today, and reclaim peace of mind knowing your cancellation is processed and documented.