Manage Vivavideo

How to cancel VivaVideo and reclaim your money in india

What is VivaVideo and why you might want to cancel

VivaVideo is a mobile video editing app that lets you trim clips, add effects, apply filters and export videos quickly-ideal for social media content creators working on iOS or Android devices. The app combines ease-of-use with templates and transitions that appeal to beginners and casual editors alike.

The platform operates on a freemium model, meaning you get basic editing tools free, but premium features-advanced filters, ad-free experience, additional effects packs and exclusive templates-sit behind a paid subscription. If you subscribed to VivaVideo expecting value and now find yourself paying for features you don't use, or if the app simply isn't meeting your needs, cancelling makes sense. At Stopee, we help you navigate exactly how to do that without frustration or surprise charges.

Key features of VivaVideo

VivaVideo offers filters, transitions, text overlays and one-click export to social platforms. Subscription plans unlock premium asset packs, remove ads and grant access to advanced editing tools. You manage your account and billing through the app itself, via Google Play (Android) or the App Store (iOS), or through your VivaVideo web account.

Why cancellation is urgent

VivaVideo subscriptions auto-renew, meaning your payment method will be charged on your renewal date unless you cancel beforehand. If you're unsure whether you'll use the app next month, stopping the subscription now prevents unwanted charges. Stopee recommends cancelling at least 3-5 days before your renewal date to give the system time to process your request.

VivaVideo pricing and subscription plans in india

Below are the current subscription tiers available on VivaVideo for Indian users, as listed on the App Store and Google Play as of 2025.

Subscription plan comparison table

How pricing affects your cancellation strategy

Weekly and monthly plans renew frequently, so you'll face recurring charges unless you cancel promptly. Annual plans represent longer financial commitment but offer better per-month value. Lifetime purchases don't auto-renew, so you have no cancellation obligation-but if you paid via a credit card and regret the purchase, you may still seek a refund within certain timeframes. At Stopee, we track renewal dates so you don't have to worry about surprise deductions.

Should you cancel VivaVideo? weighing the decision

Before you cancel, ask yourself honestly: am I using the premium features regularly, or am I paying for tools I've forgotten about?

Reasons to cancel VivaVideo

• You rarely open the app or haven't edited a video in weeks.
• Free alternatives like CapCut or InShot better suit your needs.
• You're unhappy with export quality or editing performance.
• Auto-renewal charges surprise you each month.
• Premium features don't justify the cost for your workflow.
• You've completed a one-off project and no longer need video editing.

Reasons to keep VivaVideo

• You edit videos weekly for social media or work.
• Premium filters and effects are central to your creative style.
• You value the app's speed and simplicity over complex alternatives.
• You're testing the premium tier during a trial period and want to continue.

How to cancel VivaVideo on iOS (App store)

iOS subscriptions managed through the App Store are cancelled within your device settings, not within the VivaVideo app itself-deleting the app will not stop your charges.

1. Open Settings on your iPhone or iPad and tap your name at the very top.
   • If you don't see your name, sign in with your Apple ID.
2. Select Subscriptions from the menu.
   • You'll see a list of all active and expired subscriptions tied to your Apple ID.
3. Find and tap VivaVideo in the subscriptions list.
   • If you don't see it immediately, scroll down-recently cancelled subscriptions may appear below active ones.
4. Tap Cancel Subscription at the bottom of the screen.
   • A confirmation message appears asking if you're sure; select Confirm.
5. You'll see a final screen confirming cancellation and your last day of premium access.
   • Screenshot this confirmation as proof.

Pro tip: Apple often offers a "Keep Subscription" discount option before final cancellation-only accept if you genuinely want to continue at the reduced rate.

Warning: If you see "Renew Subscription" instead of "Cancel Subscription," your subscription may have already lapsed. Check your confirmation email from Apple to confirm status.

How to cancel VivaVideo on android (Google play)

Android subscriptions are managed through the Google Play Store app or website; removing VivaVideo from your phone does not cancel billing.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner (circular avatar).
2. Select Subscriptions from the menu.
   • You see all subscriptions associated with your Google account.
3. Tap VivaVideo in the list.
   • The subscription details screen opens, showing your renewal date and features.
4. Tap Cancel subscription near the bottom.
   • Google prompts you to confirm and may offer a discount-decline unless you want to stay.
5. Select Yes, cancel subscription when prompted.
   • Confirmation appears instantly; you'll also receive an email from Google Play within minutes.

Pro tip: If you cancel before your renewal date, you keep premium access until the end of your current billing period-you're not locked out immediately.

Warning: Uninstalling the app does not trigger cancellation. Many users mistakenly believe deleting the app stops charges; it does not. Always cancel through Google Play first.

How to cancel VivaVideo via your web account

If you purchased VivaVideo through the web or prefer managing your subscription online, you can log in directly to your account.

1. Visit the VivaVideo website and log in with your registered email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it.
2. Navigate to Account Settings, Billing or Subscriptions.
   • The exact menu name varies; look for options related to payments or membership.
3. Locate your active subscription and select Manage or Cancel.
   • Review your renewal date and billing amount one final time.
4. Confirm cancellation when prompted.
   • You'll receive a confirmation email within 1-2 minutes.

Pro tip: If you can't find the cancellation option on the web dashboard, download your account statement or invoice-it contains your subscription details and support contact information.

How to cancel VivaVideo by email

If the app and web methods don't work, or if you need a record of your cancellation request, contact VivaVideo support directly.

1. Send an email to support@vivavideo.tv with the subject line "Subscription Cancellation Request."
   • Use the email address associated with your VivaVideo account.
2. Include the following details in your message:
   • Your registered email address or account username.
   • Your order ID or receipt number (found in your subscription confirmation email).
   • The device and operating system you use (iOS or Android).
   • The date you purchased the subscription.
   • Your full name and contact phone number.
3. Keep a copy of your sent email and any reply from support as proof of cancellation.
   • Attach screenshots of your most recent charge for reference.
4. Expect a response within 3-7 business days.
   • Support will confirm when your subscription is cancelled.

Pro tip: Send the email from the exact email address linked to your subscription account-this speeds up verification.

Warning: Email cancellation is slower than in-app methods. If your renewal date is within 48 hours, cancel through your app or Google Play instead to avoid a charge.

What happens after you cancel VivaVideo

Cancellation isn't the same as losing access instantly-understanding your post-cancellation experience prevents confusion.

Access and features after cancellation

When you cancel, you keep premium access until the end of your current paid billing period. After that date passes, your account automatically downgrades to the free tier. You lose access to premium filters, effects and ad-free experience, but your existing projects and exported videos remain on your device forever.

What happens to your projects and data

VivaVideo retains your project files, drafts and account data even after cancellation. If you re-subscribe later, you can access all previous projects. Exported videos (MP4 files saved to your camera roll or device storage) are separate and never deleted. Premium assets within projects may show as unavailable in the free tier, but you can still access basic editing and re-export without premium effects.

Auto-renewal stops immediately

Once you cancel, VivaVideo stops all automatic charges for future billing cycles. Your payment method will not be charged on your next renewal date. You're responsible only for the current paid period through its end date-nothing more.

Refunds: can you get your money back?

VivaVideo's official refund policy states "all sales are final" for subscriptions, in-app credits and one-time purchases, with limited exceptions.

When VivaVideo may issue a refund

• Prolonged downtime: If the app is unavailable for more than 72 consecutive hours and prevents you from using your subscription.
• Undelivered service: If you purchased a feature or effect pack that never appeared in your account.
• Duplicate charges: If you were billed twice for the same subscription in one cycle.
• Unauthorized purchases: If a family member or unauthorized user made the purchase without your consent.
• Billing errors: If the app charged the wrong amount or currency.

How to request a refund

1. Contact VivaVideo support at support@vivavideo.tv within 7 days of the charge.
   • Delays beyond 7 days significantly reduce approval chances.
2. Provide your order ID, receipt, account email and a clear explanation of why you deserve a refund.
   • Attach screenshots of duplicate charges or service outage notices if applicable.
3. Wait 5-10 business days for a response.
   • If support declines, escalate via your payment provider (see below).

Refund timelines by payment method

Your consumer rights under indian law

India's Consumer Protection Act, 2019 protects your rights as a digital service consumer, even for app subscriptions. Understanding these rights empowers you to escalate disputes beyond VivaVideo's standard refund policy.

Key consumer protection rights you have

• Right to refund for defective service: If VivaVideo fails to deliver promised premium features or crashes frequently, you have grounds for a refund under the Act's "defective service" clause.
• Right to compensation for misleading advertising: If premium features are described as available but don't work, you can claim damages.
• Right to escalate to a consumer commission: If VivaVideo refuses a justified refund, you can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your state-level consumer authority.
• Right to cancel within 30 days: If you subscribed after viewing misleading ads or false claims, you may cancel and request a refund within 30 days of purchase, separate from VivaVideo's policy.

How to escalate via stopee and consumer authorities

If VivaVideo declines your refund claim unfairly, Stopee helps you document your case and escalate to your state's consumer authority. First, file a complaint with your state consumer redressal commission (search "consumer commission [your state]" online). Include your order details, screenshots of charges, and correspondence with VivaVideo support. The consumer commission can order refunds, penalties and compensation if VivaVideo violated consumer protection laws. Stopee provides templates and guidance to strengthen your complaint.

Common mistakes when cancelling VivaVideo

Cancellation seems simple, but many users stumble into preventable traps that cost them money or leave them confused. Here's what to avoid.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing VivaVideo from your phone does absolutely nothing to stop charges. Your subscription continues in the background, and your payment method is charged on renewal day. Always cancel through Settings (iOS) or Google Play (Android) first, then delete the app if you wish. Stopee recommends keeping the app installed for 5 days after cancellation so you can verify the cancellation email and re-enter if you change your mind.

Mistake 2: cancelling too late (within 48 hours of renewal)

If you cancel within 1-2 days of your renewal date, your request may be processed after the system auto-charges you. Most payment processors don't update instantly. Cancel at least 3-5 days before your renewal date to ensure the system processes your request in time. Check your renewal date in your subscription details before clicking cancel.

Mistake 3: not saving your confirmation

After cancelling, you receive a confirmation email from Apple, Google or VivaVideo. Screenshot it and forward it to your personal email. If a dispute arises-or if charges mysteriously continue-this proof saves you weeks of back-and-forth with customer support.

Mistake 4: assuming the subscription ends on cancellation day

When you cancel, you lose premium access at the end of your current billing period, not immediately. If you cancel mid-month, you keep premium features until month-end. This is not a mistake per se, but many users expect instant lockout and panic unnecessarily.

Mistake 5: not checking for hidden subscriptions or family sharing

If a family member subscribed to VivaVideo under a shared Apple ID or Google Play Family Library, charges appear under the account holder's name. Before assuming you've cancelled all subscriptions, check whether another family member has an active subscription. Separately, log out of your VivaVideo app and account after cancelling to prevent accidental re-subscription.

Cancellation checklist for VivaVideo

Use this step-by-step checklist to ensure you cancel successfully and retain proof.

1. Note your renewal date (check your subscription details or last confirmation email).
2. Cancel at least 3-5 days before that date.
3. Cancel through your app store (iOS/Android) or VivaVideo's website-not by deleting the app.
4. Screenshot your cancellation confirmation immediately.
5. Forward the screenshot to your personal email or cloud storage.
6. Wait 24 hours and log back into your subscription settings to confirm cancellation shows as "inactive" or "cancelled."
7. On your renewal date, verify that no charge appears on your payment method.
8. If a charge appears, contact your payment provider (bank/PayPal) and reference your cancellation proof.
9. Delete the VivaVideo app (optional) only after confirming no charges occur.

Compare VivaVideo with similar video editing apps

If you're cancelling VivaVideo because it no longer fits your needs, consider these alternatives before committing to another subscription.

Pro tip: Before subscribing to any new app, test the free tier thoroughly for at least 2 weeks. Many free tiers rival paid subscriptions in features.

Contacting VivaVideo's support and company details

If you need to escalate a cancellation or refund dispute beyond automated systems, use these contact methods.

VivaVideo support contacts

• Email: support@vivavideo.tv
• In-app support: Open VivaVideo, navigate to Settings and select "Help" or "Contact Us."
• Company: Hangzhou Xiaoying Innovation Technology Co., Ltd (per official privacy policy)
• Response time: 3-7 business days via email; 1-2 days via in-app chat

Escalation via payment providers

If VivaVideo support ignores your refund request or declines unfairly, your payment provider is your next step. Contact your bank (for card payments), PayPal, Google Pay or Apple Pay and request a chargeback or refund. Provide your cancellation proof, order ID and correspondence with VivaVideo. Your bank typically resolves disputes within 10-15 business days.

Final thoughts on cancelling VivaVideo

Cancelling a subscription is your right, and VivaVideo makes the process straightforward if you follow the correct steps. The key is acting before your renewal date, cancelling through your payment app store (not just deleting the app) and saving your confirmation proof. Whether you're switching to a free alternative like CapCut, trying a cheaper option like FilmoraGo, or stepping away from video editing entirely, Stopee empowers you to cancel without surprise charges or frustration.

Remember: your free tier access continues until the end of your paid period, so you're never locked out overnight. Refunds are rare under VivaVideo's stated policy, but if you qualify (duplicate charges, service failure, unauthorized purchase), escalate within 7 days and cite India's Consumer Protection Act if needed.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges. Whether you're cancelling VivaVideo today or planning to cancel in the future, Stopee provides step-by-step guides, checklists and escalation support at every stage. Visit Stopee.com to explore resources for other subscriptions and services, and bookmark your cancellation confirmation so you never lose proof. Your money, your rules-cancel with confidence.