Manage Videopad
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Videopad: Step-by-Step Process
How to cancel VideoPad and claim your refund under indian consumer law
What VideoPad is and who charges you
VideoPad is a video-editing application from NCH Software that gives you access to a range of editing tools, effects and export options for desktop and mobile devices. Understanding where you bought it matters because it determines how you cancel and whether you qualify for a refund.
Understanding your purchase source
You may have purchased VideoPad in one of four ways: directly from NCH Software's website, via Apple's App Store, through Google Play, or using PayPal for recurring payments. Each purchase method has different cancellation rules and refund policies, and Stopee recommends confirming your purchase source before you attempt to cancel.
If you paid NCH directly, they handle your refund request. If you subscribed through Apple or Google, those platforms control your cancellation and refund eligibility. PayPal purchases require you to cancel the automatic payment agreement separately. Identifying which entity charged you is your first step towards a hassle-free cancellation.
NCH software's role in india
NCH Software publishes VideoPad globally, though in India the company operates through local distribution channels and app store partnerships. NCH India Pvt. Ltd. serves as the operational contact point for direct web purchases, while Apple App Store and Google Play handle mobile subscriptions in India independently of NCH.
This separation is important: if you subscribed via your smartphone through an app store, NCH will redirect your refund request to Apple or Google. Stopee's research shows that understanding this split responsibility prevents wasted time and frustration.
Why you might want to cancel VideoPad
Common reasons to stop your subscription
You might cancel VideoPad because you've finished your project, found a cheaper alternative, no longer use the premium features, or simply want to pause your subscription temporarily. Many users discover they can edit videos adequately using free tools, or they realise the subscription auto-renews without warning them first.
Whatever your reason, Stopee empowers you with the knowledge that cancelling is your right, and you deserve clarity on the process before you begin.
Should you cancel or pause instead?
Before you cancel permanently, ask yourself whether a pause might serve you better. Some users benefit from retaining their VideoPad license for occasional projects rather than resubscribing later. However, not all subscription models allow pauses, so check NCH's terms before assuming this option exists.
If you do decide to cancel, the sooner you act, the sooner you stop recurring charges. Indian consumer protection law gives you strong rights to cancel subscriptions within statutory cooling-off periods, and Stopee details those rights below.
How to cancel VideoPad on apple app store
Step-by-step cancellation on iOS devices
If you subscribed to VideoPad through Apple's App Store on your iPhone or iPad, you must cancel within the App Store itself. Simply uninstalling the app does not stop your subscription, and you will continue to be charged until you formally cancel.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the very top of the Settings screen.
- Select Subscriptions from the menu.
- Find and tap VideoPad or VideoPad - Video Editor.
- Tap Cancel Subscription at the bottom.
- Confirm your cancellation when prompted.
Pro tip: You retain access to VideoPad until the end of your current billing period. The cancellation takes effect only when your subscription would have renewed.
What happens after you cancel on app store
Apple will send you a confirmation email to your registered Apple ID email address. Check your inbox and spam folder to ensure you received this confirmation, as it proves your cancellation date.
Your access continues until the end of your paid billing cycle. For example, if your subscription renews on the 15th of each month and you cancel on the 5th, you keep full access until the 14th.
How to cancel VideoPad on google play
Android cancellation instructions
Google Play subscriptions follow a similar process to Apple, but the menu locations differ slightly on Android devices. Again, uninstalling the app alone will not cancel your subscription, and recurring charges will continue unless you formally cancel within Google Play.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your Profile icon in the top-right corner.
- Select Payments and Subscriptions.
- Tap Subscriptions.
- Find and select VideoPad or VideoPad - Video Editor.
- Tap Cancel Subscription.
- Follow the on-screen prompts to confirm.
Warning: Google may offer you a discount to keep your subscription active during the cancellation flow. This is a retention tactic-if you want to cancel, proceed without accepting any offers.
Confirming your google play cancellation
Google will send a confirmation email to your registered Google account. Your access continues until your current billing period ends, and no further charges will appear after that date.
Check your Google Play Billing section occasionally over the next month to confirm the subscription no longer appears in your active subscriptions list. Stopee recommends taking a screenshot of the confirmation email for your records.
How to cancel VideoPad if you paid NCH software directly
Web purchase and desktop license cancellation
If you bought VideoPad directly from NCH Software's website or received a desktop license key, you must contact NCH's support team to request cancellation and a refund. NCH does not process cancellations through app stores, so email or their contact form is your only route.
- Gather your Order Number or License Key (find this in your purchase email or account).
- Visit NCH Software's official website and locate their Refund or Contact form.
- Fill in the form with your details and request cancellation of your VideoPad subscription or license.
- Include your order number or license key in your message.
- Submit and note the support ticket number if provided.
- Wait for NCH's response, which typically arrives within 3 to 5 business days.
Pro tip: Include a brief reason for your cancellation request-this helps NCH support prioritise your ticket and may expedite your refund.
What to expect from NCH's refund process
NCH Software offers a 30-day money-back guarantee for direct purchases, meaning you can request a full refund within 30 days of purchase if you are unsatisfied. If your purchase is outside this window, your refund depends on the specific terms you agreed to at purchase and Indian consumer protection law (detailed below).
Once NCH approves your refund, the credit may take 5 to 10 business days to appear in your bank account or card, depending on your financial institution.
How to cancel recurring payments via PayPal
Stopping automatic payments for VideoPad
If you set up a recurring payment agreement with PayPal for VideoPad or NCH Software, you must cancel the agreement within PayPal itself. Cancelling through NCH alone does not stop PayPal from charging you.
- Log in to your PayPal account at paypal.com.
- Click the Settings gear icon in the top-right corner.
- Select Payments from the menu.
- Click Manage automatic payments or Automatic payments.
- Find VideoPad, NCH Software, or the merchant name associated with your subscription.
- Click Cancel next to that payment agreement.
- Confirm the cancellation.
Warning: Cancelling your PayPal automatic payment does not automatically refund charges you have already paid. You must submit a separate refund request either to PayPal or to NCH if the charge was unauthorised.
Requesting a refund through PayPal after cancellation
If you believe you were overcharged or the charges continued after you cancelled, you can open a dispute or refund request directly through PayPal. PayPal's dispute window is typically 180 days from the transaction date.
Include clear evidence of your cancellation (screenshots of the automatic payment removal) and any correspondence with NCH. Stopee advises keeping all cancellation confirmations because they strengthen your position if you need to escalate a dispute to PayPal's resolution centre.
Your refund rights and consumer protection in india
The 30-day money-back guarantee from NCH
NCH Software explicitly offers a 30-day money-back guarantee for direct purchases of VideoPad. This means if you purchased the license directly and cancel within 30 days, you have a contractual right to a full refund, provided you request it.
This is not a favour-it is NCH's stated policy. If NCH refuses your refund within the 30-day window, you can escalate your complaint to NCH's billing team or seek further protection under India's consumer law.
Consumer protection act, 2019 protections
India's Consumer Protection Act, 2019 gives you strong rights when cancelling digital services. You have the right to cancel any subscription within 14 days of purchase without giving a reason, as long as you have not substantially used the service.
Additionally, if NCH or the app store fails to provide clear cancellation terms, charges you without consent, or refuses a lawful refund, you can file a complaint with the District Consumer Disputes Redressal Commission in your state. Stopee recommends documenting all communications with NCH or the app store as evidence.
The Consumer Protection Act also protects you against unfair contract terms, such as automatic renewal without clear opt-in or hidden cancellation fees. If you feel VideoPad's terms violated this law, you have grounds to request a refund based on these protections.
Escalation to consumer authorities
If NCH refuses your refund claim and you believe you have a valid case under the Consumer Protection Act, you can file a complaint with your state's District Consumer Disputes Redressal Commission. The process is free or very low-cost, and you do not need a lawyer.
Stopee recommends writing a detailed complaint letter that includes your order number, cancellation date, refund request date, and NCH's refusal. Submit this to your local consumer authority along with supporting evidence. Indian consumer authorities take unauthorised charges and refund disputes seriously.
What happens to your access after cancellation
How long you can use VideoPad after cancelling
Cancelling your VideoPad subscription does not immediately revoke your access. Instead, you retain full use of the software until the end of your current billing period, which is typically one month from your subscription start date or last renewal.
For example, if your subscription renews on March 15 and you cancel on March 10, you have access until April 14. This grace period is standard across Apple, Google Play and NCH, though always check your confirmation email for the exact end date.
What you cannot do after access expires
Once your billing period ends and your access expires, you will no longer be able to open VideoPad on your device, edit new projects, or export videos. Any projects you created remain on your device, but you cannot open or edit them without a valid subscription or license.
Some users export all their work before cancellation takes effect, so they retain the finished video files even after their access ends. If you have unfinished projects, save them in a compatible format while you still have access.
Common mistakes to avoid when cancelling
Mistakes that delay or prevent cancellation
Cancelling a subscription can feel stressful, especially if recurring charges have surprised you. Here are the pitfalls that cost users time and money.
Mistake 1: Uninstalling without cancelling the subscription. Deleting the VideoPad app from your phone does not cancel your subscription. Your bank or app store account continues to be charged monthly until you formally cancel within the app store or contact NCH directly.
Mistake 2: Ignoring confirmation emails. After you cancel through an app store, a confirmation email arrives within minutes. If you do not receive one, your cancellation may not have gone through. Check your inbox, spam folder and app store account simultaneously to verify.
Mistake 3: Missing the refund deadline. NCH's 30-day money-back guarantee starts on your purchase date, not when you decide to cancel. If you wait 35 days, you fall outside this window. Request your refund immediately if you want to maximise your chances.
Mistake 4: Cancelling PayPal but not NCH. If you set up an automatic payment through PayPal, you must cancel both the PayPal agreement and contact NCH separately. Cancelling only one leaves the other active, and charges may continue.
Mistake 5: Not documenting your cancellation. Take screenshots of every cancellation confirmation page, email and support ticket number. If you later need to dispute a charge, these prove you cancelled on a specific date.
Refund timeline and what to expect
How long refunds take
Refund timelines vary by payment method. If you cancelled an App Store subscription within the refund window, Apple typically processes refunds within 5 to 10 business days. Google Play follows a similar timeline.
For direct NCH refunds, expect 3 to 5 business days for approval, then an additional 5 to 10 business days for the credit to appear in your account. PayPal disputes can take up to 20 business days to resolve.
| Payment method | Refund processing time | Approval likelihood (within policy window) |
| Apple App Store | 5-10 business days | High (within refund window) |
| Google Play | 5-10 business days | High (within refund window) |
| NCH direct (30-day guarantee) | 3-5 days approval, 5-10 days bank credit | Very high (within 30 days) |
| PayPal automatic payment | Up to 20 business days | Moderate (depends on dispute evidence) |
How to track your refund
After you request a refund, check your email regularly for updates from NCH, Apple, Google or PayPal. Each platform sends a confirmation when your refund is approved and another when the credit posts to your account.
Log in to your app store account or NCH account weekly to confirm the subscription no longer appears in your active subscriptions. If a charge appears after your cancellation date, contact the platform immediately and reference your cancellation confirmation number.
Comparing your cancellation options
Which method should you use?
Your cancellation method depends on where you bought VideoPad. Use this table to identify the fastest, easiest route for your situation.
| Where you bought VideoPad | How to cancel | Easiest and fastest? |
| Apple App Store | Settings > [Your name] > Subscriptions > VideoPad > Cancel | Yes, 2-3 minutes |
| Google Play | Google Play > Menu > Subscriptions > VideoPad > Cancel | Yes, 2-3 minutes |
| NCH Software website | Contact NCH support via refund form with order/license number | No, 3-5 business days for response |
| PayPal recurring payment | PayPal > Settings > Payments > Manage automatic payments > Cancel | Yes, 2-3 minutes (but verify with NCH too) |
Key documents to keep after cancellation
Checklist for protecting your cancellation
After you cancel VideoPad, gather and save these documents in a safe place. They prove your cancellation date and refund request if you need to dispute a future charge.
- Cancellation confirmation email from Apple, Google, NCH or PayPal, showing the date and time you cancelled.
- Screenshot of the cancellation confirmation screen within the app store, showing the subscription as cancelled or inactive.
- Support ticket number if you cancelled via NCH's contact form, so you can follow up.
- Bank or card statement from the month after cancellation, confirming no new VideoPad charge appears.
- Your original purchase receipt or order confirmation, showing the purchase date (needed if you claim the 30-day money-back guarantee).
- Any correspondence with NCH, Apple, Google or PayPal regarding your cancellation or refund request.
Store these documents in an email folder, cloud storage or a physical folder for at least one year. Stopee recommends retaining them indefinitely, as billing disputes sometimes surface months later.
Contacting NCH software in india for support
How to reach NCH software
If you purchased VideoPad directly or need to escalate a refund dispute, you must contact NCH Software's support team. While NCH does not maintain a dedicated cancellation postal address for India, you can reach their billing and support teams through their official website contact form or email.
NCH Software contact details (for direct purchases and refunds):
- Primary contact method: Visit NCH Software's official website and submit their Refund Request or Support Contact form. Include your order number and license key.
- Expected response time: 3 to 5 business days.
- What to include: Your full name, email address, order number or license key, purchase date and reason for cancellation.
If NCH's standard support does not resolve your issue within 7 days, you can escalate your complaint to your state's District Consumer Disputes Redressal Commission under India's Consumer Protection Act, 2019. This is a free process and carries significant legal weight.
Escalation to indian consumer authorities
If you believe NCH refused a legitimate refund claim, you have the right to file a formal complaint with your state's consumer authority. Stopee recommends gathering all documentation first, then writing a clear complaint letter that includes your order number, cancellation date, refund request and NCH's response (or lack thereof).
Contact your nearest District Consumer Disputes Redressal Commission office or file your complaint through the National Consumer Disputes Redressal Commission's online portal at www.ncdrc.nic.in. Indian consumer authorities take unauthorised recurring charges and refund disputes very seriously.
Final steps: confirm your cancellation and protect yourself
You have now learned how to cancel VideoPad through every available method, understand your refund rights under Indian consumer law, and know how to escalate if NCH or the app stores refuse a legitimate refund. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money by providing clear, step-by-step guidance just like this.
Your next step is to identify where you bought VideoPad and follow the appropriate cancellation instructions above. Whether you purchased through Apple, Google Play, NCH or PayPal, the process is straightforward if you know what to look for and what documents to save.
Remember: uninstalling the app is not enough. You must cancel formally within the app store or contact NCH directly. Take a screenshot of your cancellation confirmation, wait for your final confirmation email, and check your bank statement one month later to verify no new charges appear.
If you encounter resistance from NCH or the app stores, your Consumer Protection Act rights stand behind you. Stopee empowers you to reclaim control of your subscriptions and your money. Cancel today, keep your proof, and rest assured that Indian consumer law is on your side.