Manage Videostar

How to cancel videostar in india and stop unwanted charges

What videostar is and why you might want to cancel

Videostar is a mobile video editing app that lets you create and edit videos with professional tools and premium "Power Packs" on your smartphone. You download it from the App Store (iOS) or Google Play (Android), and many users subscribe to unlock unlimited access to editing features.

If you've signed up for a Videostar subscription and now want to stop paying, you're in the right place. At Stopee, we understand that subscription apps can pile up quickly, and cancelling them should be straightforward. This guide walks you through every cancellation method available to Indian users, refund options under Indian consumer law, and the exact steps to protect yourself from hidden charges.

Why indian users cancel videostar

You might cancel for several reasons: you've finished your video project, the subscription feels expensive compared to free alternatives, you didn't expect auto-renewal, or you simply don't use the app enough to justify the monthly cost. Whatever your reason, Stopee is here to help you exit cleanly and understand your rights.

Key facts about videostar in india

Videostar subscriptions in India are billed in Indian Rupees (INR). Your subscription method determines how you cancel: if you subscribed through Apple App Store, you cancel through Apple; if through Google Play, you cancel through Google; if you set up a direct web subscription, you may need to send a written notice to Videostar's registered office in Delhi. Each method has its own timeline and refund rules, so the first step is identifying where you bought your subscription.

Understanding your consumer rights when cancelling videostar

Indian consumer law gives you important protections when you cancel digital subscriptions.

What the consumer protection act (2019) covers

Under India's Consumer Protection Act, 2019, you have the right to cancel services that are unfair, misleading, or fail to deliver as promised. If Videostar charged you without clear consent, buried cancellation options, or continued billing after you asked for cancellation, you may be entitled to a refund and compensation, even if the app's own terms say "no refunds."

Digital services like Videostar that are delivered immediately are not automatically covered by the standard 14-day cooling-off period. However, if the company misled you about pricing, auto-renewal, or cancellation difficulty, the cooling-off rule may apply anyway. Stopee recommends keeping all emails, screenshots of pricing, and proof of billing as evidence if you need to escalate a complaint.

Who to approach if videostar refuses to cancel or refund

If Videostar doesn't respond to your cancellation request or refuses a refund you believe you're entitled to, you can file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or your State Consumer Disputes Redressal Commission. This is free or very low-cost, and many complaints result in refunds plus compensation for unfair practices.

How to cancel videostar: step-by-step by platform

Stopee breaks down the exact cancellation process for each platform you might have used to subscribe.

Cancel videostar via apple app store (iOS)

If you subscribed through your iPhone or iPad, follow these steps to stop auto-renewal and cancel your Videostar subscription.

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID banner at the very top of the Settings screen.
3. Select "Subscriptions" from the menu that appears.
4. Find "Videostar" (or "Video Star") in the list of active subscriptions.
   • If you have multiple subscriptions, scroll to locate it.
   • Pro tip: Look for the amount shown next to Videostar (for example, "₹159/month") to confirm you've found the right subscription.
5. Tap on Videostar and select "Cancel Subscription."
6. Follow the on-screen prompts to confirm cancellation.
   • Apple may offer a discount to keep you subscribed; you can safely ignore this and proceed to cancel.
   • You will see a confirmation message once cancellation is complete.
7. Retain the confirmation screen as proof of cancellation.

What if you can't cancel in Settings? Contact Apple Support directly through the Apple Support app or website. If Apple cannot resolve it, email Videostar's support team at support@videostarapp.com with your Apple ID and a request to cancel your subscription.

Cancel videostar via google play store (Android)

Android users who subscribed through Google Play need to cancel through the Google Play app on their device or via the web.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions."
4. Tap "Subscriptions" from the menu.
5. Find and tap "Videostar" in your list of active subscriptions.
6. Select "Cancel subscription" and follow the on-screen steps.
   • Google will ask you to confirm cancellation and may offer a discount; proceed with cancellation.
   • You will receive a confirmation message and a cancellation email from Google Play.
7. Save the confirmation email as proof.

Cancelling via Google Play web: You can also cancel at myaccount.google.com. Log in, go to "Payments and subscriptions," select "Subscriptions," find Videostar, and click "Cancel."

What if Google Play won't let you cancel? Contact Google Play support through the app or website. If you get no response within 5 business days, also email support@videostarapp.com with your Google Play account email and a cancellation request.

Cancel videostar via written notice (direct/web subscriptions)

If you subscribed directly through Videostar's website or via a method not listed above, you must send a written cancellation notice to Videostar's registered office in India.

1. Prepare a written cancellation letter that includes:
   • Your full name as it appears on your Videostar account.
   • Your email address or account ID linked to your subscription.
   • The subscription start date and plan name (for example, "Monthly Pro" or "Yearly Pro").
   • A clear statement: "I request immediate cancellation of my Videostar subscription, cessation of all billing, and deletion of my account data."
   • Your signature and the current date.
2. Send the letter via registered post (with acknowledgment) or certified email to:
   • Videostar Electronics India Private Limited
   • 1001, Antriksh Bhawan
   • 22 K.G. Marg
   • New Delhi 110001
   • India
3. Obtain and retain proof of sending:
   • If using registered post, keep the receipt with the tracking number and signature acknowledgment.
   • If using certified email, save the delivery confirmation and read receipt.
4. Allow 10-15 business days for Videostar to respond and process your cancellation.
5. If you receive no response within 15 days, send a follow-up email to support@videostarapp.com referencing your original notice and its tracking number.

Warning: Do not rely on email alone when cancelling a direct subscription. Registered post or certified email provides legal proof that you sent the cancellation notice, which is crucial if you need to file a consumer complaint later. Stopee strongly recommends this approach for direct subscriptions.

What happens to your videostar account and access after cancellation

Cancelling your subscription does not happen instantly; understanding the timeline helps you avoid unexpected charges.

Access and billing after you cancel

You will retain access to Videostar's premium features until the end of your current billing period. If you cancelled mid-month, you remain a paying subscriber until that month expires. After the billing cycle ends, your access downgrades to the free version and no further charges occur.

Auto-renewal stops immediately when you cancel through Apple or Google, so you will not be charged again. If you sent a written notice for a direct subscription, confirm in writing from Videostar that billing has ceased; do not assume silence means confirmation.

Your account, data, and reactivation options

Cancelling your subscription does not delete your Videostar account or the videos you created. Your account remains active with all your projects and settings preserved. You can log back in anytime using the free version or reactivate a paid subscription in the future.

If you want your account and data deleted entirely, you must request this separately. For App Store and Google Play subscriptions, contact support@videostarapp.com with your Apple ID or Google email and request account deletion. For direct web subscriptions, include a data deletion request in your written cancellation notice to Videostar's Delhi office.

Refund options and what you can realistically expect

Refunds for Videostar depend on where you bought your subscription and Indian consumer law protections.

Refunds through apple app store and google play

Both Apple App Store and Google Play have their own refund policies separate from Videostar's terms. Apple typically allows a 14-day refund window for subscriptions if you request it within 14 days of purchase. Google Play also offers refunds within 48 hours of the transaction date in some cases, though this can vary.

To request a refund: contact the store directly (Apple Support or Google Play support) and explain why you want a refund. Be specific: for example, "I was charged ₹159 on January 15 and did not receive the promised features" or "I cancelled within 48 hours of purchase." Store refunds are more likely if you acted quickly after the charge.

Videostar's refund policy and exceptions

Videostar does not publicly advertise a refund window. Most users report that the company does not issue refunds for past billing periods, even if you cancel immediately after subscribing. However, this does not mean you have no recourse under Indian law.

Indian consumer law exceptions: If Videostar charged you without clear consent, auto-renewed without reminder, or hid the cancellation option, you may qualify for a refund under the Consumer Protection Act, 2019. Digital services delivered immediately (like app subscriptions) do not automatically qualify for a cooling-off refund, but unfair billing practices override this rule.

To strengthen your refund claim: gather screenshots of the pricing page, your billing emails, and any misleading claims about cancellation ease. If the company refuses, file a consumer complaint with your State Consumer Disputes Redressal Commission. Stopee has seen many users succeed with this approach.

Videostar pricing plans in india

Here are the current Videostar subscription plans available in India as of early 2025.

Prices may vary slightly between the Apple App Store and Google Play. Always verify the exact amount before confirming a purchase. The yearly plan offers the best value if you plan to use Videostar regularly, but cancel if you're unsure about long-term use.

Common mistakes when cancelling videostar and how to avoid them

Cancelling a subscription sounds simple, but small mistakes can leave you paying for months longer than intended. Here's what goes wrong and how to prevent it.

The biggest cancellation traps

Mistake 1: Uninstalling the app without cancelling the subscription. Many users delete the Videostar app from their phone and assume the subscription ends. It doesn't. You will continue to be charged monthly or yearly until you explicitly cancel through Apple, Google, or by written notice. Uninstalling is not cancellation.

Mistake 2: Cancelling in the app itself (if that option exists). Some apps let you cancel "inside" the app, but this is unreliable. Cancel through your phone's Settings (Apple), the Google Play Store, or by written notice instead. These channels are official and leave a clear cancellation record.

Mistake 3: Missing the auto-renewal date. If you cancelled on the 15th of the month but your renewal date is the 20th, you will be charged one final time on the 20th. This is normal and expected. Your access will end after that final charge, so do not panic if you see one more debit.

Mistake 4: Not keeping proof of cancellation. If Videostar claims you didn't cancel or bills you again, you need evidence. Take screenshots of your cancellation confirmation from Apple or Google, save your registered-post receipt for written notices, and retain all emails from support@videostarapp.com.

Mistake 5: Assuming "no response" means cancellation. If you send a written notice and hear nothing from Videostar, do not assume your subscription has ended. Follow up after 15 days. If they still don't respond and you're charged again, use this non-response as evidence in a consumer complaint to your State Commission.

Checklist before and after cancelling videostar

Use this checklist to make sure you cancel correctly and protect yourself from surprise charges.

Should you keep or cancel your videostar subscription

Before you cancel, consider whether keeping Videostar makes sense for your needs.

Keep videostar if...

You create videos regularly and use the premium Power Packs, the ₹159 monthly cost fits your budget without strain, you prefer Videostar's interface to free alternatives, or you're on the yearly plan (₹999 per year is reasonable for active creators).

Cancel videostar if...

You haven't opened the app in over a month, you can edit videos fine with free tools, the subscription feels expensive relative to your use, you discovered a free alternative you prefer, or you're on the monthly plan and want to pause temporarily before deciding.

At Stopee, we believe subscriptions should deliver clear value. If Videostar doesn't, cancel guilt-free and use the money for something that does.

Videostar's cancellation contact information and registered address

Keep this information handy if you need to escalate a cancellation or refund request.

Direct contact methods

Email support: support@videostarapp.com

Registered office in India (for written notices):

Videostar Electronics India Private Limited
1001, Antriksh Bhawan
22 K.G. Marg
New Delhi 110001
India

Consumer grievance escalation: If Videostar doesn't respond to your cancellation or refund request within 15 days, file a complaint with your State Consumer Disputes Redressal Commission. You can also escalate to the National Consumer Disputes Redressal Commission (NCDRC) if the claim exceeds one crore rupees (though most subscription disputes don't).

How stopee can help

If you're unsure whether your cancellation went through, what refund you deserve, or how to file a consumer complaint, Stopee offers detailed guidance for every step. Our platform has helped thousands of consumers cancel Videostar and similar subscriptions cleanly, avoid hidden charges, and claim refunds under Indian consumer law. Visit Stopee today to confirm your cancellation is complete and explore your refund options with confidence.