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How to cancel WeVideo in singapore: step-by-step guide and your consumer rights

What is WeVideo and why you might want to cancel

WeVideo is a cloud-based video editing platform that lets you create, edit and share videos through your browser or mobile app. It targets casual creators, educators and small teams with tiered subscription plans and cloud storage built in. You may decide to cancel if you've finished a project, want to switch to a competitor, or prefer to edit offline.

Key features of WeVideo

The platform offers a timeline editor, access to stock media libraries, export and publishing tools, and collaboration features on team plans. The interface is designed for quick assembly and cloud-based processing, which appeals to creators who need speed over professional-grade control. However, if you find yourself not using these features regularly, cancellation makes sense financially.

WeVideo pricing in singapore (February 2025)

Understanding what you're paying helps you decide whether to stay or cancel.

Plan pricing snapshot

What you should know about pricing

Annual plans cost less per month but lock you in for 12 months. Monthly plans offer flexibility but cost more overall. If you've signed up for an annual plan and want to cancel, you'll need to understand WeVideo's refund policy before taking action, which we'll cover next.

Your consumer rights in singapore and what they protect

Singapore's Consumer Protection (Fair Trading) Act gives you important rights when dealing with subscription services.

What the consumer protection act covers

Under the Consumer Protection (Fair Trading) Act, digital services like WeVideo must provide clear terms, honest representations and fair cancellation methods. You have the right to accurate information before purchase and the right to cancel without undue difficulty. If WeVideo misleads you about its features or makes cancellation deliberately hard to find, you can lodge a complaint with the Consumers Association of Singapore (CASE).

The cooling-off period myth

Many people believe digital subscriptions come with a 14-day cooling-off period. In reality, Singapore does not automatically grant a cooling-off right for digital content once downloaded or accessed. However, WeVideo's own terms may be more generous. If you've been charged in error or the service doesn't match its description, you have grounds to dispute the charge with your payment provider (your credit card company or app store).

How to cancel WeVideo on your device

Cancellation works differently depending on whether you subscribed via WeVideo's website or through an app store. Follow the correct method for your situation to avoid paying twice.

Cancel via WeVideo website account

1. Open a web browser and go to WeVideo's login page.
2. Sign in with your email and password.
3. Navigate to Manage Account (usually in the top-right menu or account settings).
4. Select Plan and Payment or Subscription.
5. Click Cancel plan or Stop auto-renewal.
6. Confirm your cancellation by clicking the final confirmation button.
7. Save or screenshot the confirmation email for your records.

Pro tip: Cancelling on the website does not cancel an app store subscription. You must cancel where you subscribed.

Cancel your apple app store subscription (iOS)

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find WeVideo in the list.
5. Tap WeVideo.
6. Select Cancel Subscription at the bottom.
7. Choose your reason (optional) and confirm.

Warning: Apple does not always show you a confirmation email immediately. Check your email for a receipt within a few minutes and verify the cancellation in Settings > Subscriptions to confirm WeVideo is no longer listed.

Cancel your google play store subscription (Android)

1. Open the Google Play Store app.
2. Tap your profile icon (top-right corner).
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find WeVideo.
6. Tap Cancel subscription and confirm.

Pro tip: Google Play sends a confirmation email immediately. Save this email as proof that you cancelled before your next billing date.

What happens after you cancel WeVideo

Cancelling stops future charges, but your access doesn't end immediately in most cases.

Your access and billing after cancellation

When you cancel WeVideo, the subscription stops auto-renewing. You retain access to your current plan's features until the end of your active billing period. If you paid for March through May, you can edit until the end of May even after cancelling in March. On June 1, your account reverts to the free tier (if available) or read-only access.

What happens to your projects and files

Your uploaded videos, projects and account data remain in your WeVideo account after cancellation. You can still download your projects before access changes. Once your billing period ends, you lose access to premium features like 4K export or unlimited storage, but your files don't disappear. You should download or export any important projects before your paid access ends to avoid scrambling on the last day.

Refund policy and how to request a refund

WeVideo's official policy states that subscription fees are non-refundable once charged.

What is non-refundable

Monthly plans, annual plans, Power, Unlimited, Professional and Business subscriptions are all listed as non-refundable. Single download purchases are also final. This applies whether you used the service or not. If you paid S$134.98 for an annual plan and cancel after one week, WeVideo will not refund the remaining 51 weeks automatically.

How to request a refund anyway

Even though WeVideo's policy says non-refundable, you have options. First, contact WeVideo's support team directly and explain why you want a refund (technical problems, service didn't match description, billing error). Support may issue a one-time courtesy refund. If WeVideo refuses, escalate through your payment method:

• Apple App Store: Open Settings > [Your Name] > iTunes & App Store > tap your name > View Apple ID > Purchase History. Find WeVideo and report a problem.
• Google Play Store: Open the Play Store app, tap your profile, select Payments and subscriptions, find the charge and tap Report a problem.
• Credit card: Call your credit card issuer and dispute the charge as unauthorized or not as described.

Pro tip: If you cancel an annual plan within 14 days of purchase, your payment provider's merchant protections may help you get a refund. The sooner you act, the better your chances.

Common mistakes people make when cancelling WeVideo

Many cancellations fail not because of WeVideo's policy, but because people cancel in the wrong place or miss crucial confirmation steps. Don't let this happen to you.

Mistake 1: cancelling on the website but paying via the app

You subscribe through the Apple App Store, but then cancel your WeVideo account on the website. You feel relieved, but your credit card is still charged on your next billing date. This happens because the app store manages the billing separately from WeVideo's website system. Always cancel where you subscribed, not elsewhere.

Mistake 2: forgetting to confirm the final step

You navigate to cancel but miss the final "Confirm cancellation" button buried at the bottom of the page. The page refreshes, your subscription remains active, and you're charged again. Read every screen until you see a confirmation message or receive a confirmation email.

Mistake 3: not saving proof of cancellation

You cancel, see a success message and close the tab. Weeks later, a charge appears. You call WeVideo support, but without a screenshot or confirmation number, you have no proof you cancelled. Always screenshot or save the confirmation email immediately after cancelling.

Mistake 4: cancelling mid-cycle and expecting a refund

You decide on March 15 that you don't want WeVideo anymore, cancel immediately and expect a refund for the unused half of March. WeVideo does not issue prorated refunds. Once charged, the money is gone. Plan your cancellation for just before your next renewal date to save money.

Checklist: before and after you cancel

Use this checklist to ensure a smooth cancellation with no surprises.

Before you cancel

• Check when your next renewal date is (usually in your account or billing section).
• Download or export any projects you want to keep.
• Note whether you subscribed via WeVideo.com, Apple App Store or Google Play Store.
• Take a screenshot of your current plan details.

At the moment of cancellation

• Follow the correct cancellation path for your subscription source.
• Click through every screen and confirm the final cancellation step.
• Screenshot the success message or confirmation page.
• Wait for and save the confirmation email.

After cancellation

• Verify in your account that the subscription is marked as cancelled.
• Check your email for a confirmation receipt within 24 hours.
• Mark your next renewal date on your calendar and monitor for any unexpected charges.
• If charged after cancellation, gather your proof and contact support immediately.

How stopee can help you cancel with confidence

Cancelling subscriptions shouldn't feel stressful or risky. Stopee (stopee.com) has helped thousands of consumers cancel unwanted services by breaking down the exact steps, explaining rights and providing real accountability. When you use Stopee to initiate a cancellation, you get a clear roadmap, confirmation tracking and escalation support if a company refuses to cancel.

Whether you're cancelling WeVideo or any other subscription, Stopee empowers you to act quickly and document everything. The platform works with you to ensure cancellations are processed correctly and that you keep proof of every step. If WeVideo ignores your cancellation or continues charging, Stopee helps you escalate to your payment provider or to CASE with all the evidence you need.

Why choose stopee for your cancellation

You deserve a cancellation process that respects your time and protects your money. Stopee removes the guesswork by offering verified cancellation methods, live escalation support and integration with Singapore's consumer protection authorities. When you cancel through Stopee, you're not navigating WeVideo's terms alone-you have a consumer advocate on your side.

Contact information and escalation

WeVideo's headquarters is located in Mountain View, California, USA, with additional offices in Norway and Romania. Singapore does not have a local WeVideo office.

How to contact WeVideo support

Use your WeVideo account to submit a support ticket through their in-app help menu or website. Most refund disputes are handled through this channel. Response times typically range from 24 to 48 hours.

If WeVideo refuses to cancel or refund

If WeVideo does not respond to your cancellation request within 5 business days, or if they refuse to cancel despite your clear request, lodge a complaint with the Consumers Association of Singapore (CASE). CASE can investigate whether WeVideo violated the Consumer Protection (Fair Trading) Act. You can file a complaint online at case.org.sg or call 6100 0315.

Additionally, if you paid by credit card, contact your bank's dispute resolution team and explain that you cancelled a subscription but were charged anyway. Your bank can recover the funds directly.

Summary and next steps

Cancelling WeVideo is straightforward when you follow the right method for your subscription source, but the non-refundable policy means timing matters. Download your projects, confirm your renewal date, cancel where you subscribed and save proof. If WeVideo doesn't honour your cancellation, escalate to CASE or your payment provider. Stopee (stopee.com) makes this process even easier by walking you through every step and providing escalation support if needed. You have consumer rights in Singapore, and Stopee helps you exercise them with confidence. Start your cancellation today and reclaim control of your subscriptions.