Manage Videoshow

How to cancel VideoShow and stop unwanted charges in south africa

Why you might want to cancel VideoShow

VideoShow is a popular video editing app that offers both free and premium features. However, if you've subscribed to VIP membership and no longer use the app, or if the watermark removal and HD export features don't justify the ongoing cost, cancelling makes sense. You're right to take control of your subscription - thousands of South Africans use Stopee to track and cancel services they no longer need.

Common reasons to cancel

You might cancel VideoShow because you've found a different editing app that suits your workflow better, you're no longer creating videos regularly, or the monthly charges have added up without providing value. Some subscribers cancel after discovering that similar free tools offer comparable features. Others cancel because they purchased a trial, forgot about it, and received unexpected renewal charges on their credit card or through their mobile account.

Whatever your reason, Stopee recognizes that cancelling should be straightforward - not buried behind confusing menus or misleading retention offers.

What happens to your videos after cancellation

One of your biggest concerns is probably whether you'll lose your work. The good news: your project files and account data typically remain in the app after you cancel. However, once your paid period ends, you'll lose access to VIP features like HD export and watermark removal. Your free-tier editing tools will still work, but premium content becomes locked.

VideoShow pricing and subscription plans in south africa

Understanding what you're paying for helps you decide whether cancellation is right for you.

Current subscription costs

VideoShow offers multiple payment options through the Apple App Store and Google Play Store. Prices are in South African Rand (ZAR). Keep in mind that pricing can vary slightly between stores, and the App Store or Play Store listing is always the final authority for what you'll be charged.

Why prices differ between stores

You'll notice VideoShow lists multiple "VIP" plans at similar prices. This happens because Apple and Google allow developers to create plan variations. The differences are often cosmetic - they may promise the same features under different names. Your actual subscription is managed and billed by whichever app store you used to subscribe, so that's also where you'll cancel.

Your consumer rights under south african law

Before you cancel, understand your legal protection. South Africa's Consumer Protection Act (CPA) gives you specific rights when dealing with digital subscriptions.

What the consumer protection act protects

The CPA requires companies to be transparent about costs, cancellation terms, and automatic renewal. If VideoShow or the app store fails to make cancellation easy, or if you were charged after you cancelled, you have grounds to dispute the charge. The National Consumer Commission (NCC) enforces these rights and can investigate complaints about unfair contract terms or misleading pricing.

Most importantly, if you cancel a subscription, the company cannot charge you again without your explicit consent. If you see charges after cancellation, you can request a refund through the app store or escalate to the NCC.

How to escalate if cancellation fails

If VideoShow or the app store refuses to process your cancellation or continue charging you after you've cancelled, contact the National Consumer Commission. You can lodge a complaint at www.ncc.org.za or call their hotline. The NCC investigates disputes at no cost to you, and they take automatic renewal violations seriously.

How to cancel VideoShow step by step

Cancellation depends on which app store you used. Follow the exact steps for your platform to avoid mistakes.

Cancelling through apple app store (iPhone or iPad)

If you subscribed on an Apple device, Apple handles your billing and cancellation.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of Settings.
   • You'll see your Apple ID profile section.
3. Tap Subscriptions.
   • This shows all active subscriptions linked to your Apple ID.
4. Find and tap VideoShow.
   • If you see multiple VideoShow entries, tap the one with "Renews" next to it - that's your active subscription.
5. Tap Cancel Subscription.
   • Apple may offer to pause your subscription or show a discount. Ignore these if you want to cancel completely.
6. Confirm cancellation by tapping the final Confirm button.
   • You'll see a message saying your subscription will end on a specific date. Write down this date - you'll have access until then.

Pro tip: Check your email immediately after cancelling. Apple sends a cancellation confirmation email. Save this as proof in case you see charges after the cancellation date.

Cancelling through google play store (Android)

If you subscribed on an Android phone or tablet using Google Play, use these steps.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap Payments and subscriptions.
   • You'll see a menu with subscription options.
3. Tap Subscriptions.
   • This displays all your active subscriptions.
4. Find VideoShow in the list and tap it.
   • If you don't see it, scroll down - sometimes subscriptions are hidden if they haven't renewed recently.
5. Tap Cancel subscription.
   • Google Play may show a retention offer. You can dismiss it and proceed with cancellation.
6. Follow the on-screen prompts and confirm cancellation.
   • You'll receive a confirmation. Note the date your subscription ends.

Pro tip: Google Play also emails a cancellation confirmation to the email address linked to your Google account. Check your inbox and archive the email for your records.

Cancelling if you subscribed directly or through a third-party payment method

If you paid VideoShow directly via credit card, debit card, or mobile money (like through your phone network), you'll need to contact VideoShow's support team or your payment provider.

1. Check your payment confirmation email for a support contact or billing link.
   • The email will usually contain a link to manage your subscription or contact customer support.
2. If you paid via your phone network (like Vodacom or MTN), contact your provider's customer care.
   • Tell them you want to cancel the VideoShow subscription. They'll handle the cancellation on their end.
3. If you paid via your bank or credit card and can't find VideoShow's support details, contact your bank and request they block future charges from VideoShow.
   • Your bank can reverse charges if VideoShow continues billing after you've requested cancellation.

Warning: Blocking the payment method is a last resort - it won't formally cancel your account, and VideoShow may later demand payment or suspend your account. Always try to cancel through the app store first.

What happens immediately after you cancel

Cancellation is not instant, and understanding the timeline helps you avoid surprises.

Access during your final paid period

When you cancel, you keep VIP access until your current billing period ends. If your subscription renews on the 15th and you cancel on the 10th, you still have access until the 15th. After that date, VIP features disappear, but your videos and projects remain in the app.

Make sure you download or export any edited videos in HD before your access ends. Once the paid period expires, you'll only be able to export in the free quality tier, which includes a watermark.

Auto-renewal stops immediately

The moment you cancel, VideoShow's automatic renewal is disabled. You won't be charged again at the next billing date. However, you'll keep using the premium features you paid for during the current period.

Your account and project data

Your VideoShow account and all projects remain in the app after cancellation. You can still log in, view your videos, and use free editing tools. Premium content (music tracks, templates, effects) may show as locked if they were part of VIP-only access, but your personal videos stay accessible.

Refunds and getting your money back

Whether you get a refund depends on how long ago you subscribed and which store processed your payment.

Standard refund policy

Cancelling your subscription does not automatically trigger a refund. The app store (Apple or Google) decides refund eligibility case by case. Apple typically offers refunds within 14 days of purchase if you request them early. Google Play usually allows refunds within 48 hours of purchase, but this is shorter than Apple's window.

If you subscribed more than 14-48 days ago, requesting a refund is unlikely to succeed unless there's a valid reason (service failure, unauthorized charge, or misleading information).

When you can request a refund

You have stronger grounds for a refund if you subscribed to a trial and were charged when you thought the trial would end, or if you were charged after you cancelled. You also qualify if VideoShow didn't deliver promised features or if the service was misleading.

How to request a refund through apple

1. Open Settings and tap your name.
2. Tap Media & Purchases, then Purchase History.
3. Find the VideoShow charge and tap Report a Problem.
   • Select the reason for your refund request from the dropdown.
4. Describe your issue clearly and submit.
   • Apple reviews the request and replies via email within 24-48 hours.

How to request a refund through google play

1. Open Google Play and tap your profile icon.
2. Tap Payments and subscriptions, then Subscriptions.
3. Find VideoShow and tap Report a problem.
   • Google shows a form to explain your refund reason.
4. Submit your request.
   • Google responds within 3-5 business days.

Warning: If you request a refund and Google or Apple grants it, they may also cancel your subscription automatically. Don't request a refund and cancellation separately - do one or the other.

Disputing charges if the store refuses a refund

If VideoShow continued charging you after cancellation, or if the store denies your refund unfairly, you can escalate to your bank. Request a chargeback or dispute the transaction. Your bank will investigate and may reverse the charge. Save all screenshots, emails, and timestamps proving you cancelled.

Common mistakes when cancelling VideoShow

You're not alone if you've struggled with cancellation - dark patterns and confusing menus trip up thousands of South African users every month. Here are the mistakes to avoid.

Mistake 1: uninstalling the app instead of cancelling

Deleting VideoShow from your phone does not cancel your subscription. The app store still sees you as a paying subscriber, and your next billing date will trigger a charge. You must cancel through the app store, not through the app itself.

Mistake 2: ignoring trial-to-paid conversion dates

If you took a free trial, write down the exact date it ends. Many users forget about trials and are shocked by charges when the paid subscription begins. Set a phone reminder 2-3 days before the trial ends so you can cancel before you're charged.

Mistake 3: cancelling on the wrong platform

If you subscribed through Apple, cancelling through Google Play won't work. Check your original purchase email or invoice to confirm which store processed your subscription. Then cancel through that same store.

Mistake 4: not saving cancellation confirmation

Always screenshot or email yourself the cancellation confirmation. If you see a charge after your subscription should have ended, that screenshot is proof you cancelled. Without it, disputing the charge becomes much harder.

Mistake 5: trying to cancel through the VideoShow app itself

VideoShow's in-app settings often don't include a cancel button. The app wants you to cancel through the store, not through its own interface. Go directly to Apple Settings or Google Play - don't waste time looking for a cancel button inside VideoShow.

Your cancellation checklist

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

How stopee can help you stay on top of your subscriptions

Cancelling VideoShow is just one piece of managing your digital spending. Many South African consumers discover through Stopee that they're paying for multiple subscriptions they've forgotten about - video editors, streaming services, cloud storage, and productivity tools that quietly renew every month.

Stopee's mission is to simplify cancellation and put you back in control. Our platform tracks your active subscriptions, reminds you of upcoming renewal dates, and provides step-by-step cancellation guides for thousands of services. Whether you're cancelling VideoShow, Netflix, Spotify, or any other recurring charge, Stopee has helped thousands of consumers cancel with confidence and recover money they didn't even realize they were losing.

VideoShow company contact and support details

If you need to contact VideoShow directly - for example, if you subscribed outside the app stores or encounter technical issues during cancellation - here's what we know.

Corporate headquarters and support

VideoShow's primary registered corporate address is in Singapore, not South Africa. This means customer support may take longer to respond, and your refund and cancellation rights are primarily governed by the app store (Apple or Google) rather than VideoShow directly.

If you need to escalate beyond the app store, try to find a support email or contact form within the app or on any associated website. Document all communication attempts. If you're still stuck, the National Consumer Commission in South Africa can help investigate if VideoShow is not honoring cancellation requests or refund policies.

Working with stopee for peace of mind

Stopee knows that companies based overseas can be slow to respond to cancellation requests. That's why Stopee has built detailed, region-specific guides for South African consumers. Our step-by-step cancellation instructions account for currency conversion, local payment methods, and South African consumer rights under the CPA. Stopee empowers you to cancel independently, dispute charges confidently, and avoid the confusion of overseas support queues.

You've taken the right step by educating yourself about cancellation before you act. Thousands of South Africans have used Stopee to cancel subscriptions successfully, recover refunds, and stop unwanted charges for good. Whether VideoShow is your only subscription or one of many, Stopee is here to help you stay in control of your money.