Manage Videoleap

How to cancel videoleap and reclaim control of your subscription

What videoleap is and why you might want to cancel

Videoleap is a mobile video-editing app developed by Lightricks, an Israeli software company. It offers layered editing, filters, effects, and creative tools for both short-form and long-form video projects. You can download it on iOS via the App Store, on Android via Google Play, or manage it through your Lightricks web account. The subscription model means you pay recurring fees to access premium features, and cancelling requires deliberate action on your chosen platform.

Many South African users subscribe to Videoleap expecting to use it occasionally, only to find themselves charged month after month without touching the app. Whether you've moved to a rival editor, run out of creative projects, or simply want to control your spending, cancelling is straightforward once you know where to look. At Stopee, we've helped thousands of users navigate exactly this situation, and we're here to walk you through it step by step.

Where videoleap subscriptions live

Your subscription location matters because each platform has its own cancellation process. If you signed up via the App Store, you cancel through Apple's settings. Google Play subscriptions cancel within the Play Store app. Web purchases through Lightricks' account portal require a visit to account.lightricks.com. Mixing up platforms is one of the most common mistakes we see, so confirming which one you used is your first priority.

Why taking action now saves you money

Every day you delay is another day your subscription remains active. If your billing date is tomorrow and you haven't cancelled, you'll be charged for the next cycle. Stopee recommends checking your cancellation date immediately after submitting your request to ensure future charges stop. This simple step prevents unwanted surprises on your bank statement.

How to cancel videoleap on iPhone (App store)

Cancelling your Videoleap subscription on iPhone requires you to access Apple's subscription management portal, not the Videoleap app itself. Many users delete the app thinking this cancels their subscription, but it does not. Follow these steps carefully to ensure your subscription ends.

1. Open the Settings app on your iPhone.
   • Look for the grey icon with white gears, typically found on your home screen.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple account profile.
3. Select Subscriptions from the menu.
   • You'll see a list of all active subscriptions linked to your Apple ID.
4. Find Videoleap in the list and tap it.
   • If you don't see it, scroll down or search - sometimes it appears under the full name "Videoleap" or "Lightricks."
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm; select the option to proceed.
6. Confirm your cancellation request.
   • Apple will show you your access end date. Screenshot this for your records.

Pro tip: After cancellation, return to the Subscriptions menu and verify that Videoleap no longer appears as "active" - it should show as "expired" or disappear entirely within moments.

Warning: Simply uninstalling the Videoleap app does not cancel your subscription. You must follow the steps above to stop future charges.

How to cancel videoleap on android (Google play)

Android users manage subscriptions through the Google Play Store app, not through Videoleap itself. The process is similar to Apple's but uses Google's interface. Follow these steps to cancel without complications.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured Play Store icon (a triangle shape).
2. Tap the Menu icon (three horizontal lines) in the top-left or top-right corner.
   • This opens the navigation drawer.
3. Select Subscriptions from the menu.
   • You'll see all active subscriptions tied to your Google account.
4. Tap Videoleap to open its subscription details.
   • Double-check the plan name to confirm it's the correct subscription.
5. Tap Cancel Subscription or the red cancellation button.
   • Google will ask why you're cancelling - this is optional feedback, not a barrier to cancellation.
6. Confirm your cancellation in the popup window.
   • Your access will remain active until the end of your current billing period.

Pro tip: Stopee recommends returning to the Subscriptions menu immediately to confirm that Videoleap now shows a "Cancelled" status or disappears from your active list.

Warning: Uninstalling the app from your Android device does not cancel your subscription. The charge will continue until you follow the steps above.

How to cancel videoleap through the lightricks web account

If you purchased Videoleap directly through Lightricks' web portal rather than through an app store, you'll cancel through your account dashboard. This method is often the fastest route to cancellation and gives you the clearest confirmation.

1. Visit account.lightricks.com in your web browser.
   • Use the same email address you used to create your Lightricks account.
2. Log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link.
3. Navigate to My Account or Settings.
   • The exact label may vary depending on your account version.
4. Look for the Cancel Subscription button above your payment information.
   • This is usually displayed prominently near your current plan details.
5. Click Cancel Subscription and confirm your request.
   • Lightricks will show you your final billing date and access end date.
6. Keep a screenshot or confirmation email as proof of cancellation.
   • Save this to your files for your records.

Pro tip: Web cancellations via Lightricks often provide an immediate confirmation email. Check your inbox and spam folder to ensure you have written proof.

Warning: If you cannot find the Cancel Subscription button, contact Lightricks support immediately at support@lightricks.com rather than waiting. Delays may result in unexpected charges.

What happens to your account after you cancel

Cancellation doesn't mean instant loss of access - understanding your grace period prevents frustration and helps you plan your transition to a new tool.

Your access period after cancellation

When you cancel on App Store or Google Play, your subscription remains active until the end of your current billing cycle. If your next charge date is in 20 days, you can continue using Videoleap's premium features for those 20 days at no extra cost. For web cancellations through Lightricks, access works the same way - you keep using the service until your paid period expires. After that date, you'll lose access to premium features and revert to the free version (if available).

Your data and project files

Your account and video projects typically remain stored on Lightricks' servers while your subscription period lasts. After your access ends, check your account settings to see if you can export or download your projects. Some users report that data remains accessible for a grace period after cancellation, but Stopee recommends downloading any work you want to keep immediately after cancelling, rather than relying on delayed access.

Future billing stops completely

Once your cancellation processes, no future charges will appear on your card or account. Your subscription will not renew automatically. This is the primary benefit of cancellation, and you'll notice it on your next billing cycle when no charge arrives.

Will you get a refund from videoleap?

Refunds depend entirely on which platform you used and how recently you purchased. Stopee breaks down your options below to help you understand what's realistic.

Refunds for web purchases through lightricks

Lightricks offers a voluntary 14-day cooling-off period for purchases made directly through their website. If you bought your subscription within the last 14 days and want a refund, you can request one by emailing support@lightricks.com. Include your order number, the date of purchase, and your reason for requesting a refund. Lightricks will review your request and process approved refunds within 14 business days. After the 14-day window closes, refunds for unused time are generally not available - you can only cancel to stop future charges.

Pro tip: South Africa's Consumer Protection Act (CPA) also supports a 14-day cooling-off period for distance contracts, which strengthens your position if Lightricks refuses an eligible refund request within that window.

Refunds for app store purchases

Apple manages all refunds for subscriptions purchased through the App Store. Lightricks cannot issue refunds for App Store transactions. To request a refund, you must contact Apple directly through your App Store account or via appleid.apple.com/account. Apple's standard policy allows refunds within 14 days of purchase, though they may grant exceptions on a case-by-case basis. Refund requests typically process within 5 to 7 business days.

Refunds for google play purchases

Google Play handles all refunds for subscriptions purchased on Android. Videoleap and Lightricks cannot issue these refunds directly. You can request a refund through the Google Play Store app by finding Videoleap under Subscriptions, or through your Google Play account online. Google allows refunds within 48 hours of purchase in most cases, though this window may be shorter. After the refund window closes, you can only cancel to stop future charges.

Warning: Apple and Google process refunds only within their respective policy windows. If you're outside the 14-day period, contact Stopee to see if your country's consumer protection laws might help you escalate a dispute.

What to do if a charge is wrong or unauthorized

If you see a Videoleap charge on your statement that you don't recognize or believe to be in error, act quickly. Contact the platform (Apple, Google, or Lightricks) and keep copies of your bank statements and email correspondence. South Africa's Consumer Protection Act and the National Credit Regulator (NCR) protect you against unauthorized charges. If the platform refuses to help, escalate to your bank or credit card company and file a dispute. Stopee recommends documenting everything in writing for these situations.

Understanding your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) and National Credit Regulator (NCR) give you specific protections when cancelling subscriptions. Knowing these rights empowers you to push back if a company resists your cancellation or refund request.

The right to cancel within 14 days

For distance contracts (which include online purchases), you have the right to cancel within 14 days without penalty, as long as you notify the seller in writing. This applies to Lightricks web purchases. If you want to invoke this right, send a written cancellation notice to support@lightricks.com clearly stating your intention to cancel within the 14-day window. Keep proof of your message.

The right to clear information

Videoleap and its payment platforms must provide you with clear information about charges, billing dates, and cancellation procedures before you subscribe. If the terms were deliberately hidden or misleading, you have grounds to dispute charges. Document screenshots of unclear language or hidden terms.

The right to dispute charges

If you're charged after cancellation or charged for a service you didn't authorize, the NCR supports your right to dispute these charges with your bank. Your bank must investigate and reverse unauthorized charges within a set timeframe. Stopee recommends reporting these disputes promptly rather than waiting.

When to escalate to the NCR

If Lightricks, Apple, or Google refuse to honour your rights under the CPA, you can file a complaint with the National Credit Regulator at complaints@ncr.org.za. Include a detailed description of the problem, proof of your cancellation request, and evidence of unauthorised charges. The NCR can investigate and force the company to comply. This is your nuclear option and works particularly well when a refund is wrongly denied.

Common mistakes people make when cancelling videoleap

We hear from South African users every day who thought they'd cancelled but were surprised by a charge the next month. The mistakes below are avoidable once you know what to watch for.

Deleting the app instead of cancelling the subscription

This is the number one mistake. Uninstalling Videoleap from your phone does nothing to stop your subscription. The charge will still arrive. You must cancel through your payment platform (App Store, Google Play, or Lightricks portal) to actually stop the billing. Stopee strongly recommends cancelling first, then deleting the app as a final cleanup step.

Cancelling on the wrong platform

If you purchased through the App Store, cancelling through Google Play won't help you. If you bought directly from Lightricks' website but cancel through an app store, your web subscription will keep charging. Before you cancel, identify exactly which platform charged your card. Check your bank statement or email receipts to confirm. This single step prevents the vast majority of failed cancellations.

Not checking the cancellation confirmation

After you submit your cancellation request, take a screenshot of the confirmation page or save any confirmation email you receive. Some users report that their cancellation didn't process, and they only discovered this when the next charge appeared. Having written proof of when and how you cancelled protects you in disputes with your bank or the payment platform.

Assuming instant access loss

Many users worry they'll lose access immediately after cancelling. In reality, you keep access until the end of your paid period. If you're mid-billing-cycle when you cancel, you've prepaid for that time and can keep using premium features. This is a feature, not a bug, so don't stress about losing functionality too early.

Ignoring the final billing date

After you cancel, Videoleap or your payment platform will show you when your final access ends. Note this date. If a charge appears after this date, it's an error and you should dispute it immediately. Stopee recommends setting a phone reminder for one week after your expected cancellation date to verify no new charge has appeared.

Videoleap pricing and subscription plans in south africa

Understanding what you're paying for helps you decide whether to cancel or switch plans. The table below shows the subscription options observed in the South African in-app purchase list.

Pro tip: Before you cancel, check whether a lower-cost plan might suit you instead. If you're paying R609.99 monthly but only edit occasionally, switching to a R94.99 monthly plan or the R1 299.99 annual plan could save you significant money over the year.

Warning: In-app pricing doesn't always clearly label billing periods. Before paying, confirm whether you're subscribing monthly, quarterly, or annually. Tap the plan and read the fine print on the purchase screen carefully.

Should you cancel videoleap or switch plans?

Before you cancel completely, ask yourself whether a lower-cost plan might better fit your needs. Some users cancel only to realize later that they miss having access. Stopee recommends reviewing your options below.

Cancel videoleap if:

• You haven't edited a video in the last three months and don't plan to soon.
• You've found a rival video editor you prefer (such as CapCut, Adobe Premiere Rush, or InShot).
• You're cutting expenses and video editing isn't a priority for your income or hobby.
• The app keeps crashing or causes frustration that outweighs its benefits.
• You're paying for a premium plan but only use basic features - downgrading first might be worth trying.

Keep videoleap or downgrade if:

• You edit videos regularly for work, content creation, or personal projects.
• You've invested time learning Videoleap's interface and want to avoid switching tools.
• The premium filters and effects are critical to your creative output.
• You're on a high-cost annual plan but use the app weekly - staying subscribed is money well spent.
• You're currently on a premium monthly plan but could save by switching to the annual plan (R1 299.99 ÷ 12 = R108.33/month vs R184.99/month).

Documentation checklist for cancelling videoleap

Keeping records protects you if a charge appears after cancellation or if you need to escalate a dispute. Use this checklist to stay organized.

What users say about cancelling videoleap

Real feedback from South African and international users reveals what works and what doesn't in the cancellation process. Most users who succeed report that identifying the correct platform before cancelling made all the difference. Those who struggle typically deleted the app without cancelling the subscription or cancelled on the wrong platform. The consistent theme is: cancellation works smoothly when you follow the exact platform-specific steps but fails when you try shortcuts.

On the refund side, users who request refunds within the 14-day window for web purchases report reasonably good success rates, particularly when they include an order number and polite explanation. Users outside the 14-day window rarely receive refunds unless they can prove unauthorized charges or technical failures. This aligns with Lightricks' stated policy and Apple's and Google's terms.

Your action plan: cancel videoleap in three steps

You now have all the information you need. Stopee has guided you through cancellation before, and we're confident these three steps will work for you.

1. Identify your platform. Check your bank statement or email receipts to confirm whether you purchased through the App Store, Google Play, or Lightricks' website. This is the single most important step.
2. Follow the platform-specific steps. Use the detailed instructions above for iPhone (App Store), Android (Google Play), or web (Lightricks account). Don't take shortcuts like deleting the app.
3. Verify and save proof. Screenshot your cancellation confirmation and note your final access date. Set a phone reminder to check your bank statement one week later to confirm no unexpected charge appears.

If you encounter any issues, return to Stopee for detailed guidance on escalation and dispute processes. Stopee has helped thousands of consumers cancel unwanted subscriptions, and our team understands the frustrations you may face. You're in control here, and your consumer rights in South Africa back you up.

Get support and contact information

If your cancellation hits a snag, use the contact details below to reach out to the relevant support team.

Lightricks support for web purchases

Email: support@lightricks.com. Include your account email, order number, and a clear description of the issue. Responses typically arrive within 48 hours. For refund requests, reference the 14-day cooling-off period if you're within the window.

Apple support for app store purchases

Visit appleid.apple.com or open the App Store app and navigate to Account > Subscriptions to manage and cancel directly. For refund disputes, contact Apple Support at support.apple.com/contact. Have your order number ready.

Google play support for android purchases

Open the Google Play Store app and go to Menu > Subscriptions > Videoleap > Cancel. For refunds or disputes, visit support.google.com/googleplay or contact Google Play support through your account. Screenshots of your purchase and cancellation help speed up resolution.

National credit regulator (South africa)

If a platform refuses to honour your rights under the Consumer Protection Act, file a complaint with the NCR at complaints@ncr.org.za. Include your cancellation proof, evidence of unauthorized charges, and all correspondence with the company. The NCR can investigate and enforce compliance. This is your escalation path if standard support fails.

Stopee recognizes that cancelling a subscription should be straightforward, and you deserve clarity every step of the way. By following this guide, you've taken control of your spending and your data. Whether you're cancelling to switch editors, cut costs, or simply declutter your subscriptions, you now have the knowledge and the tools to do it right. Stopee has helped thousands of consumers cancel Videoleap and other subscriptions with confidence, and we hope this guide empowers you to do the same. Your next step is as simple as opening your phone settings, the Google Play Store, or your Lightricks account - and you've got this.