Manage Itranscribe

How to cancel iTranscribe and reclaim control of your transcription costs

What iTranscribe is and why you might want to cancel

iTranscribe is a subscription-based transcription service that converts your audio and video files into written text using automated technology. You access it either through a mobile app (on iPhone, iPad, or Android) or as a web-based platform, depending on where you prefer to work.

The service works well for meeting notes, interview transcriptions, lecture recordings, and creative journaling. Most users subscribe to unlock the Pro tier, which expands your monthly transcription quota and adds advanced features you won't find in the free version. However, like any subscription, iTranscribe costs add up quickly-especially if you're not actively using those Pro features every month.

Common reasons to cancel iTranscribe

You might want to cancel because you've finished a project, found a cheaper alternative, or realised you're paying for features you never actually use. Perhaps you signed up for a trial and forgot to cancel before the charge went through. Whatever your reason, Stopee is here to guide you through the cancellation process without confusion or hidden traps.

The challenge with cancelling subscriptions

Subscription services often make cancellation deliberately difficult. They rely on friction-buried menus, unclear wording, surprise charges-to keep you paying. iTranscribe, like most app-based services, ties your subscription to your device's app store (Apple App Store or Google Play), which means your cancellation method depends on where you signed up. Stopee helps you navigate this maze with step-by-step instructions tailored to your platform.

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Your consumer rights under singapore law

Before you cancel, understand what Singapore law protects you.

Consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act protects you when you buy services like iTranscribe subscriptions. Key protections include the right to cancel within 14 days if you purchased online (with certain exceptions for digital services already delivered). However, once you've used iTranscribe's transcription service, this cooling-off period may not apply because you've already consumed the product.

Additionally, iTranscribe must provide clear, accurate pricing before you charge. If the service fails to deliver-for example, if transcriptions are unreliable or features don't work as advertised-you have grounds to dispute the charge. Stopee recommends keeping all purchase confirmations and payment receipts as evidence if you need to escalate a dispute.

Your refund rights

Refunds are not automatic when you cancel a subscription. iTranscribe's policy generally states that once you've been charged for a billing period, that amount is non-refundable. However, this policy is not absolute. You may request a refund if the service is defective, misleadingly advertised, or if you cancel within the cooling-off period before substantial use.

If iTranscribe refuses a legitimate refund request, you can escalate to the Consumers Association of Singapore (CASE) or dispute the charge through your bank. Stopee always recommends documenting your cancellation request and saving any response from customer support.

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How to cancel iTranscribe on iPhone and iPad

If you subscribed to iTranscribe via the Apple App Store, you manage your subscription through your Apple ID settings-not through the app itself.

Step-by-step cancellation process

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your name or Apple ID at the very top of the Settings menu.
   • You'll see your profile picture and email address here.
3. Select "Subscriptions" from the list.
   • This shows all active subscriptions tied to your Apple ID.
4. Find iTranscribe in the list and tap it.
   • The app name should appear exactly as it does on your home screen.
   • If you have multiple subscriptions, scroll to locate it.
5. Tap "Cancel Subscription" or toggle off "Auto-Renew".
   • Some versions show "Cancel" directly; others show a toggle switch.
   • Choose the option that stops automatic renewal.
6. Confirm your cancellation.
   • Apple will ask you to confirm and may offer a discount to stay.
   • Tap "Confirm" or "Cancel Subscription" again to finalize.
7. Check that auto-renewal is now off.
   • Return to the Subscriptions screen and verify iTranscribe no longer appears, or shows as "Expired".

Timing is critical

Warning: You must cancel at least 24 hours before your billing date to avoid the next charge. If your renewal date is 15 March, cancel by 14 March. If you miss this window, you'll be charged again, and you'll need to request a refund separately.

Pro tip: Set a phone reminder for one week before your renewal date. Stopee users report this simple step prevents accidental renewals more effectively than any other method.

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How to cancel iTranscribe on android

Android users subscribe through Google Play, and you cancel the same way-directly in the Google Play Store app, not in iTranscribe itself.

Step-by-step cancellation process

1. Open the Google Play Store app on your Android device.
   • The app icon is a colourful triangular play button.
2. Tap your profile icon in the top right corner.
   • It typically shows your initials or profile picture.
3. Select "Payments and subscriptions" from the menu.
   • This opens your account management hub.
4. Tap "Subscriptions".
   • You'll see all services you're currently subscribed to.
5. Find iTranscribe and tap it.
   • This opens the subscription details page.
6. Tap "Cancel subscription".
   • Google will show you the cancellation terms and your current billing date.
7. Follow the on-screen prompts to confirm.
   • Google may offer a retention discount-decline this if you're certain you want to cancel.
   • Tap "Cancel subscription" again to confirm your choice.
8. Verify the cancellation was successful.
   • Return to your Subscriptions list; iTranscribe should no longer appear or should show as "Cancelled".

Key differences from apple

Google Play typically processes cancellations immediately, while Apple may allow you to use the service until the end of your current billing period. Both protect you from surprise charges after cancellation, but you should still verify within 24 hours that the cancellation went through. Stopee recommends taking a screenshot of the cancellation confirmation as proof.

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How to cancel iTranscribe via the web

If you subscribed to iTranscribe through the company's website (rather than via an app store), you need to contact their customer support team directly to cancel.

The web cancellation process

1. Log in to your iTranscribe account on the website.
   • Use the email and password you registered with.
2. Navigate to your account settings or billing section.
   • Look for links labelled "Account", "Settings", "Billing", or "Subscriptions".
   • If you can't find these, check the help menu or contact page.
3. Look for a self-service cancellation option.
   • Some services offer a direct "Cancel subscription" button.
   • If one exists, click it and follow the prompts.
4. If no self-service option is available, prepare your information.
   • Gather your account email, subscription plan name, billing date, and any relevant receipt or invoice number.
5. Contact iTranscribe customer support via their email or contact form.
   • Write a clear email: "I would like to cancel my iTranscribe subscription effective immediately. My account email is [your email]. Please confirm cancellation and provide a reference number."
6. Wait for confirmation.
   • Support should reply within 1-2 business days with a cancellation confirmation and reference number.
   • Save this email as proof of your cancellation request.

Why web cancellations require support contact

Web subscriptions don't go through app stores, so there's no automated cancellation mechanism. iTranscribe must process your cancellation manually. This is slower but also means you have a documented record of your request-something Stopee strongly recommends for your protection.

Warning: Web subscriptions are often set to auto-renew. If you submit a cancellation request but don't receive confirmation, contact support again. Don't assume silence means your cancellation was processed.

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Pricing and plan comparison for iTranscribe

Understanding what you're paying helps you decide whether to cancel or downgrade to a cheaper plan.

Current iTranscribe pricing in singapore

If you're paying S$8.98 per month and only transcribing a few minutes monthly, the free version might be adequate. Before you cancel, check whether downgrading to the free plan makes sense for your actual usage. Stopee has helped thousands of users realise they could have simply switched to a cheaper tier instead of cancelling entirely.

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What happens to your data after you cancel

Cancelling your subscription raises questions about what becomes of your transcriptions and files.

Access during and after your paid period

When you cancel, you retain access to iTranscribe's paid features until the end of your current billing cycle. If you cancel on 10 March but your renewal date is 20 March, you can still use the Pro features until 20 March. After that date, your account reverts to the free tier, and advanced features disappear.

Your transcriptions and exported files

iTranscribe typically keeps your transcriptions in your account indefinitely, even after cancellation. You won't lose years of work by cancelling. However, this is not guaranteed by law, so export or back up important transcriptions before your paid access ends. Most transcription apps allow you to download files as PDF, DOCX, or plain text.

Pro tip: Before you cancel, spend 10 minutes exporting any transcripts you want to keep. Use Stopee's pre-cancellation checklist below to ensure nothing falls through the cracks.

Deleting your account

Cancelling your subscription does not delete your account or data. If you want complete removal, you'll need to request account deletion separately through iTranscribe's privacy settings or customer support. Ask specifically for GDPR/PDPA compliance confirmation to ensure your personal data is permanently erased.

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Refund policy and how to claim a refund

Cancelling and getting a refund are two different actions-and iTranscribe's refund policy is restrictive.

ITranscribe's standard refund policy

iTranscribe does not issue refunds for the current billing period once the charge has been processed. Cancelling stops future charges but does not reverse past charges. This policy is typical for subscription services, but it is not absolute under Singapore consumer law.

When you may qualify for a refund

You may be entitled to a refund if any of the following apply:

• You purchased within the last 14 days and have not substantially used the service (under the Consumer Protection Act's cooling-off period).
• The service is defective-for example, transcriptions are inaccurate, the app crashes frequently, or promised features don't work.
• The service was advertised misleadingly, and you relied on that misleading information when you subscribed.
• You were charged without authorization or by mistake.

How to request a refund

1. Contact iTranscribe customer support via email or their in-app contact form.
   • Include your account email, subscription plan, billing date, and amount charged.
   • Clearly state your reason for the refund request: defective service, cooling-off period, or billing error.
2. Request a written response with a reference number.
   • Never accept a verbal "no"-ask for documented reasoning.
3. If iTranscribe denies your refund, escalate through your payment method.
   • App Store refunds: Open the App Store app, go to your profile, tap "Purchase history", find the iTranscribe charge, and select "Report a problem". Apple's team reviews refund requests within 24 hours.
   • Google Play refunds: Open Google Play, tap your profile, select "Payments and subscriptions", then "Subscriptions". Find iTranscribe, tap it, and select "Report an issue". Google processes these within 48 hours.
   • Web subscriptions: If iTranscribe refuses, dispute the charge through your bank or credit card provider. This is your strongest leverage.
4. If the company refuses and your refund request is justified, contact CASE (Consumers Association of Singapore).
   • File a complaint at case.org.sg with copies of all email correspondence. CASE can mediate disputes.

Warning: App stores and payment processors have time limits for refund requests (typically 90 days). File your refund request as soon as possible if you believe you're entitled to one. Stopee advises acting within 30 days to maximize your chances.

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Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small errors create big problems-like unexpected charges, lost data, or failed cancellation attempts.

Mistake 1: cancelling the app instead of the subscription

Deleting the iTranscribe app from your phone does not cancel your subscription. You can delete the app and still be charged every month because the subscription lives in your Apple ID or Google account, not on your device. Always cancel through Settings (Apple) or Google Play Store, never by uninstalling.

Mistake 2: missing the billing date deadline

Apple requires you to cancel at least 24 hours before your renewal date. If your renewal is 15 March and you cancel on 14 March at 11 PM, you might still be charged if the system processes at midnight. Cancel a full day earlier to be safe. Stopee recommends cancelling on the 13th to eliminate any doubt.

Mistake 3: assuming email confirmation means cancellation is complete

If you cancel via web support, don't assume the email you receive is the final confirmation. Log back into your account 24 hours later to verify that your subscription no longer shows as active. Some support teams send acknowledgment emails but fail to actually process the cancellation.

Mistake 4: forgetting to export your data

You lose access to advanced export features the moment your paid subscription ends. If you wait until after your billing period expires to export your transcripts, you may be limited to basic formats. Export everything before cancellation takes effect.

Mistake 5: paying for a refund you didn't request

Scammers sometimes impersonate iTranscribe and charge you "cancellation fees" or "account closure fees". iTranscribe does not charge to cancel. If you receive a suspicious email asking you to pay to cancel, it's fraudulent-ignore it and report it to CASE.

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Pre-cancellation checklist

Use this checklist to ensure you cancel correctly and don't lose anything important.

This checklist protects you from the five most common cancellation mistakes. Stopee users who follow this sequence report zero post-cancellation issues.

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Comparing iTranscribe to alternatives

Before you cancel, consider whether switching to a cheaper service makes more sense than cancelling entirely.

Popular iTranscribe alternatives

If you're cancelling because of cost, check whether iTranscribe's free tier meets your needs. If you transcribe fewer than 30 minutes per month, the free version is sufficient, and you should downgrade instead of leaving entirely. Only cancel if you've determined you genuinely don't need transcription services anymore.

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Summary and next steps

Cancelling iTranscribe depends on where you subscribed. iPhone and iPad users cancel through Apple Settings, Android users cancel through Google Play, and web subscribers contact support directly. Always cancel at least 24 hours before your renewal date, export your data first, and verify the cancellation succeeded within one day.

Refunds are not automatic, but you may be entitled to one if the service is defective or if you cancel within the 14-day cooling-off period. Use your bank's dispute process or escalate to CASE if iTranscribe refuses a justified refund request.

Most importantly, before you cancel completely, check whether downgrading to iTranscribe's free plan might work instead. Stopee has helped thousands of consumers avoid unnecessary cancellations by identifying cheaper or free alternatives that met their actual needs.

Ready to move forward? Use the step-by-step instructions above matched to your platform, tick off the pre-cancellation checklist, and you'll be done in under 5 minutes. If you encounter resistance from iTranscribe or believe you're owed a refund, document everything and reach out to CASE. You have consumer protections on your side, and Stopee is here to help you exercise them.