Manage Dreamface

How to cancel dreamface and reclaim your subscription in india

What dreamface is and why you might cancel

Dreamface is an AI-powered photo animation and creative content generation app that helps users transform static images into engaging animated content. The service operates through app store subscriptions (iOS and Android) as well as direct website purchases, offering flexible plans from weekly to yearly access.

You may decide to cancel for several reasons: you've finished your projects, the app doesn't fit your creative workflow, you prefer alternative tools, or you've noticed unexpected recurring charges. Whatever your reason, Stopee exists to help you navigate the cancellation process without friction or confusion.

Who uses dreamface and typical use cases

Dreamface attracts two main user groups. Individual creators use it to animate personal photos and build social media content. Businesses leverage the platform to generate AI-driven marketing creatives and customer engagement assets at scale.

Subscription plans range from affordable weekly options to annual commitments and one-time credit packs, making the service accessible for casual experimentation or serious professional use.

Understanding your consumer rights before you cancel

Your rights as a consumer in India are protected under the Consumer Protection Act, 2019, which governs digital subscriptions and online purchases.

What the law protects you on

The Consumer Protection Act entitles you to cancellation within 14 days of purchase for digital products, with a refund if the service hasn't been substantially consumed. Additionally, you have the right to transparent billing, clear cancellation mechanisms, and protection against deceptive renewal practices.

If Dreamface auto-renews your subscription without explicit pre-purchase consent, you can escalate the matter to your state's consumer commission or file a complaint with the Central Consumer Protection Authority. Stopee recommends keeping records of all communications, screenshots of your subscription status, and confirmation emails as evidence should you need to pursue a refund dispute.

Your right to easy cancellation

Under current regulations, Dreamface must provide you with a cancellation mechanism that is equally easy as the subscription process itself. If you subscribed with two clicks, you should be able to cancel with two clicks as well.

If the company makes cancellation deliberately difficult, blocks your access to cancellation options, or fails to honor your cancellation request within a reasonable timeframe, you have grounds to file a consumer complaint.

Cancellation methods for every platform

Your cancellation path depends on where you subscribed: the Apple App Store, Google Play Store, or Dreamface's website directly.

Cancel dreamface on apple app store (iOS)

Apple manages all iOS in-app subscription billing, so you must cancel through Apple's ecosystem, not through the Dreamface app itself.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions from the menu.
2. Locate Dreamface in your active subscriptions list.
   • Tap on it to view your plan details.
   • Review your renewal date and pricing.
3. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm your reason for cancellation.
   • Tap Confirm or Continue to finalize.
4. You will receive an on-screen confirmation message and an email from Apple within minutes.
   • Save this email as proof of cancellation.
   • Your access continues until the end of your current billing period.

Pro tip: If you cannot find Subscriptions in Settings, use the alternative route: open the App Store app, tap your profile icon (top-right corner), select Subscriptions, then follow steps 2-4 above.

Warning: Do not delete the Dreamface app expecting it to cancel your subscription. Deletion does nothing; your subscription will renew automatically on the next billing date.

Cancel dreamface on google play store (Android)

Google Play manages all Android in-app subscriptions, similar to Apple's model.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions to see your active subscriptions.
   • Scroll through the list to find Dreamface.
3. Select Dreamface and review your plan details.
   • Note your next renewal date and amount.
4. Tap Cancel subscription.
   • Google will prompt you to confirm and may offer a retention discount or pause option.
   • Proceed with cancellation if you wish to exit completely.
5. You will receive confirmation on screen and via email within minutes.
   • Your subscription access continues until the end of the current billing cycle.

Pro tip: Google Play often offers pause options before full cancellation. If you just want to stop charges temporarily, consider pausing for 1-3 months instead of cancelling completely.

Warning: Some Android devices have different menu layouts depending on OS version. If Payments and subscriptions is not visible, try opening Google Play, tapping Menu, then selecting Subscriptions.

Cancel dreamface direct website subscriptions

If you subscribed directly through Dreamface's website (not through an app store), you must contact the company by email or registered mail to cancel.

1. Gather your account information before contacting support.
   • Your email address linked to the Dreamface account.
   • Your order number or transaction ID.
   • Date of your most recent payment.
2. Send a cancellation email to dreamface@newportai.com.
   • Subject: Subscription Cancellation Request
   • Body: Include your account email, order details, and a clear statement requesting cancellation and confirmation of the cancellation date.
3. Alternatively, send a registered letter (raccomandata A/R) to the company's mailing address:
   • NEW PORT LLC, 1100 Industrial Rd, Unit 9, San Carlos, CA 94070, USA
   • Include the same information as your email: account details, order numbers, and cancellation request.
   • Request a signed delivery confirmation so you have proof of receipt.
4. Wait for confirmation of your cancellation.
   • Email response typically arrives within 3-5 business days.
   • Registered mail may take 2-3 weeks.
   • Save all confirmation emails and tracking receipts.

Pro tip: Email is significantly faster than registered mail. Use email as your primary method unless you require physical proof of delivery for a consumer complaint.

Warning: If you do not receive a response within 7 days of emailing, resend your request with a copy to support@dreamface.com if available, or escalate to your payment gateway (credit card issuer or UPI provider) to dispute the charge.

Dreamface pricing plans and subscription options

Below is a breakdown of current Dreamface subscription pricing for India, accurate as of early 2026 data from app store listings.

Always verify current pricing in your respective app store before purchasing, as rates may change and regional variations exist.

What happens after you cancel your subscription

Cancellation does not mean instant access loss; understanding the post-cancellation timeline helps you plan your content work.

Your access and content after cancellation

After you submit a cancellation request, your access to Dreamface continues until the end of your current paid billing period. If your next renewal date is 15 days away, you retain full access for those 15 days.

Your account data, created animations, and content library typically remain stored on Dreamface servers unless you explicitly request deletion. You may be able to download or export your work during this final access window, though you should verify the app's data export options beforehand.

Once your billing period ends and you have not renewed, your subscription status changes to inactive. You can reactivate it by subscribing again at any time, though your data retention depends on Dreamface's policy (usually 30-90 days of inactivity before deletion).

Stopping automatic renewals and preventing surprise charges

The single most important action after cancelling is confirming that automatic renewal has actually stopped. Many users cancel their subscription but later discover they were charged again because the renewal continued.

Within 48 hours of cancelling, log back into the app store (Apple or Google) and verify that Dreamface no longer appears in your active subscriptions list. If it does, you cancelled something else or the cancellation failed; attempt the cancellation process again immediately.

Stopee strongly recommends setting a phone reminder for 1 day before your final billing period ends. On that date, check your subscription status one final time and confirm no auto-renewal is scheduled. If a charge does appear unexpectedly, you have 60 days to dispute it with your bank or payment provider in India.

Refund policies and your right to recover money

Dreamface operates under a tiered refund structure that depends on how you purchased and how quickly you request a refund.

Direct website purchases (2-day refund window)

If you subscribed through Dreamface's website, you qualify for a full refund only within 2 calendar days of the initial purchase.

1. Email dreamface@newportai.com within 2 days of purchase.
   • Subject: Refund Request
   • Include your order number, transaction date, and payment method.
   • Request a full refund and state your reason (optional but helpful).
2. Dreamface will review your request and respond within 3-5 business days.
   • Approved refunds are credited to your original payment method.
   • Processing takes 5-10 business days depending on your bank.
3. If your refund request is denied after 2 days, you can escalate via consumer complaint or chargeback through your credit card issuer or bank.
   • Provide proof that the service was not substantially used.
   • Stopee advises filing a consumer complaint with your state consumer commission if the company refuses without justification.

App store and google play refunds

Apple and Google manage all refunds for in-app purchases, not Dreamface. You must initiate refund requests through the respective app store.

For Apple App Store: You have 14 days from purchase to request a refund through Apple's system. Open App Store, tap your profile, select Purchase history, find the Dreamface charge, tap the three dots, and select Report a Problem. Choose your reason and request a refund. Apple reviews within 24-48 hours.

For Google Play: You have 48 hours from purchase to request a refund for in-app subscriptions. Open Google Play Store, go to Payments and subscriptions, find the Dreamface charge, tap the three dots, and select Request refund. Google typically approves within 1-2 business days.

Pro tip: If you purchased a free trial and were charged when you intended to cancel, you can request a refund even after the 2-day window by explaining to Apple or Google that the cancellation failed on your end.

Warning: Refund policies become stricter after you have substantially used the service (generally after 24-48 hours of access). Screenshots showing your usage time or feature access strengthen your refund case if disputed.

Common mistakes that prevent successful cancellation

Cancellation often fails not because the process is impossible, but because users make predictable errors that delay or block their requests.

Deleting the app without cancelling the subscription

This is the most frequent mistake and leads to unwanted charges weeks later. Deleting Dreamface from your device does absolutely nothing to stop automatic renewal; your subscription continues billing to your payment method.

Always cancel through the app store settings or via email before deleting the app. The two actions are entirely separate.

Cancelling through the wrong platform

If you subscribed through the Apple App Store but attempt to cancel through Dreamface's website email, your request may be ignored or delayed because Dreamface cannot override Apple's billing system.

Match your cancellation method to your subscription source: app store subscriptions cancel only through the app store; direct purchases cancel via email or registered mail to Dreamface.

Not keeping proof of cancellation

Without screenshots or confirmation emails, you have no evidence of your cancellation request if a charge appears later. Save every confirmation message, especially from app stores.

If you cancel via email and receive no response, follow up with a second email mentioning the first and request a direct confirmation reply. This creates a paper trail.

Ignoring auto-renewal pause and discount offers

When cancelling through Google Play or Apple, the platform sometimes offers pause options or discounted renewal rates. If you miss the cancel button and accidentally tap pause or accept a discount, your subscription continues.

Read all pop-up screens carefully and tap only the final cancel or confirm button, never accept retention offers unless you genuinely wish to continue.

Checklist for a smooth and successful cancellation

Use this checklist to ensure your Dreamface cancellation completes without errors or surprise charges.

Keeping or reconsidering your dreamface subscription

Before you finalize your cancellation, consider whether pausing instead of cancelling might better suit your needs.

Reasons to keep your subscription

If you create content sporadically or seasonally, keeping a weekly plan (₹249) allows you to reactivate when needed without reinstating a full annual commitment. You avoid the hassle of relearning the app interface on your next project.

If you have unfinished projects or animations stored in your Dreamface library, maintaining access ensures you can export or modify them before losing your work.

Reasons to cancel or pause

If you have completed your projects and have no imminent content creation plans, cancellation frees up ₹249-₹1,999 per month from your budget. Stopee recommends cancelling if you have not used the app in more than 7 days and have no tasks pending.

If you are exploring alternatives or have switched to a different animation tool, cancelling removes the temptation to maintain dual subscriptions and reduces decision fatigue around which tool to use.

Contact information and escalation for unresolved cancellations

If Dreamface fails to honor your cancellation request or refuses to issue a refund you believe you deserve, use these escalation channels.

Direct contact for dreamface

Email: dreamface@newportai.com

Mailing address for cancellation or dispute escalation:
NEW PORT LLC
1100 Industrial Rd, Unit 9
San Carlos, CA 94070
USA

Send cancellation or complaint letters to this address via registered mail (raccomandata A/R) if email responses are not forthcoming.

Consumer protection escalation in india

If Dreamface or their payment processor does not resolve your complaint within 30 days, file a formal consumer grievance with your state's District Consumer Disputes Redressal Commission or the Central Consumer Protection Authority.

You can file online at consumercomplaints.nic.in (National Consumer Helpline) or directly at your local consumer commission office. Include all proof of purchase, cancellation attempts, and refund requests. Stopee has helped thousands of consumers recover funds through formal complaints when companies ignored direct requests.

Payment provider chargeback (last resort)

If a charge appears after you cancelled and the company does not refund it, contact your bank or credit card issuer within 60 days to dispute the charge. Provide proof of cancellation (screenshots, emails, screenshots) and your bank will investigate and likely reverse the charge.

For UPI-based transactions, contact your UPI provider's customer service immediately upon noticing the unauthorized charge.

Summary and next steps

Cancelling Dreamface is straightforward once you understand your subscription source and follow the platform-specific steps outlined above. Whether you subscribed through Apple, Google, or directly on the website, you have clear cancellation rights protected under Indian consumer law.

Act within the critical windows: cancel within 2 days for direct purchases if you want a full refund, verify within 48 hours that your subscription no longer appears in your app store account, and monitor your payment method until your final billing period ends.

Save every confirmation email, take screenshots, and keep proof indefinitely. If Dreamface ignores your cancellation request or denies a legitimate refund, escalate through your state consumer commission or file a chargeback with your bank.

Stopee is committed to empowering you to take control of your subscriptions. Whether you are cancelling today or considering cancellation in the future, Stopee provides transparent, step-by-step guidance for every service. Visit Stopee.com to explore cancellation guides for thousands of apps and subscriptions, read peer reviews from users like you, and join our community of informed consumers. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and reclaim their digital autonomy-and we are here to help you do the same.