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Cancel Dreamface: The Right Way
How to cancel dreamface and reclaim your credits in south africa
What is dreamface
Dreamface is an AI-powered app and web service that lets you create AI-generated videos and visuals. The platform offers subscription plans and one-time purchases to unlock Pro features and video generation credits.
Who operates dreamface
New Port LLC, a U.S.-based company registered in California, operates Dreamface. They list their official contact details in the Terms and Conditions, but no South African office or local support team exists. All billing inquiries, subscription changes, and cancellations route through their U.S. email and mailing address. This distance matters when you need quick responses, which is why Stopee exists-to guide you through cancellation with precision.
Why you might want to cancel
You may decide to cancel Dreamface if you've finished your video projects, found a cheaper alternative, hit billing issues, or simply want to pause your subscription. Whatever your reason, you deserve a clear path to cancellation without hidden fees or auto-renewal traps. Stopee has helped thousands of consumers navigate subscription services like this one, and we're here to walk you through every step.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) gives you significant protections when cancelling digital services like Dreamface.
Right to cancel and cooling-off periods
Under the CPA, you have the right to cancel certain distance contracts (including online subscriptions) within a reasonable timeframe. For digital services, this typically means 14 days from purchase or from when you should have received the service. Dreamface's stated policy of a 2-day refund window may not fully align with the CPA's consumer protections, so keep this in mind when requesting a refund. If Dreamface refuses to honor a legitimate cooling-off claim, Stopee recommends escalating to the National Consumer Commission (NCC), South Africa's enforcement body.
Auto-renewal and consent requirements
The CPA requires that companies obtain explicit, informed consent before charging you for auto-renewal. Dreamface must have shown you the full terms, price, and cancellation method before your first charge. If they did not make this clear, you may have grounds to dispute charges. Document your subscription confirmation email and take screenshots of the terms you agreed to-this evidence helps if you need to file a complaint with the NCC.
Right to a refund for defective or undelivered services
If Dreamface fails to deliver the service you paid for (for example, the app crashes repeatedly or you cannot generate videos), you have a right to a refund, even outside the 2-day window. Keep records of errors, support tickets, and the dates you contacted them. Stopee recommends documenting everything before you escalate to the NCC or your bank.
Cancellation methods for dreamface
Dreamface subscriptions are sold through three channels, and each has a different cancellation path.
Cancel via the apple app store (iOS)
If you subscribe to Dreamface through your iPhone or iPad, you must cancel through Apple's system, not through Dreamface directly.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find and tap Dreamface.
- Tap Cancel Subscription.
- Confirm when prompted.
- Alternatively, cancel via the App Store app.
- Open the App Store app.
- Tap your profile icon (top right).
- Tap Subscriptions.
- Find Dreamface and tap it.
- Select Cancel Subscription and confirm.
- Check your confirmation email from Apple within minutes.
- Keep this email for your records.
- Your access continues until the end of your current billing period.
Important: Dreamface has no control over App Store subscriptions. Apple handles all billing, refunds, and cancellations. If you need a refund, you must contact Apple Support directly, not Dreamface.
Cancel via google play (Android)
Android users who subscribe through Google Play must cancel in the Google Play Store app or on the web.
- Open the Google Play Store app on your Android device.
- Tap your profile icon (top right).
- Tap Manage Your Google Account.
- Go to the Payments & Subscriptions tab.
- Tap Subscriptions.
- Select Dreamface.
- Tap Cancel Subscription.
- Follow the prompts to confirm cancellation.
- Alternatively, cancel via web browser.
- Visit play.google.com and sign in with your Google account.
- Click Manage My Subscriptions in the top-left menu.
- Find Dreamface and click Manage.
- Click Cancel Subscription and confirm.
- Expect a confirmation email from Google within minutes.
- Save this email as proof of cancellation.
- Your subscription remains active until the end of your current billing cycle.
Important: Google manages all Google Play billing, not Dreamface. Refund requests must go to Google Support, as Dreamface cannot process refunds for store purchases.
Cancel your web subscription (direct from dreamface)
If you subscribed through the Dreamface website or web app directly (not through Apple or Google), you must contact Dreamface to cancel.
- Email your cancellation request to dreamface@newportai.com.
- Use the email address linked to your Dreamface account.
- Write a clear subject line: "Subscription Cancellation Request - [Your Account Email]".
- Include your full name, email, and account details in the body.
- State that you wish to cancel effective immediately or at the end of your billing period.
- Alternatively, send registered mail to their U.S. address.
- New Port LLC
- 1100 Industrial Road, Unit 9
- San Carlos, California 94070
- United States
- Include your name, account email, and cancellation request in the letter.
- Request proof of delivery so you have documented evidence.
- Wait for a confirmation email from Dreamface.
- Response times typically range from 3 to 7 business days.
- If you do not receive a response within 10 days, follow up with another email.
- Save all email correspondence for your records.
- Verify that charges stop at the end of your billing period.
- Check your bank or credit card statement at the next billing date.
- If you are still charged, escalate immediately to Stopee or the NCC (detailed below).
Pro tip: Send your cancellation email on a weekday morning (U.S. time zone) so it reaches Dreamface's inbox quickly. Include "REQUEST: CANCELLATION" in all caps in the subject line to flag it as urgent.
Dreamface pricing and plan options
Understanding what you're paying helps you decide whether cancellation is the right move.
| Plan | Price (ZAR) | Billing cycle | Key features |
|---|---|---|---|
| Weekly Pro | R99.99 | Weekly | Standard Pro access, video generation credits |
| Annual Pro | R599.99 | Annual | Full Pro features, best value per month |
| Lifetime Pro | R699.99 | One-time purchase | Permanent access, no recurring charges |
| Three-year VIP | R1,199.99 | Three years | Premium features, bulk credits |
If you chose the Lifetime Pro plan (a one-time purchase), you cannot cancel in the traditional sense, but you can request a refund within 2 days if you decide it's not for you. After 2 days, the purchase is final. The weekly and annual subscriptions auto-renew unless you cancel before the next billing date.
When you cancel, what actually happens
Cancellation does not always mean immediate access loss-and it definitely does not automatically delete your account or created content.
Your subscription access after cancellation
Once you cancel, your access to Dreamface continues until the end of your current paid billing period. If you cancel mid-month, you keep full access until that month ends. After that date, your account downgrades to free tier (if available) and you lose access to Pro features and remaining credits. Auto-renewal stops completely, so you will not be charged again unless you manually resubscribe.
Your account, content, and data
Cancelling your subscription does not delete your account or the videos you have already created. Your projects, downloads, and history typically remain in your account for a period. However, Dreamface's Terms and Conditions allow them to retain or delete account data according to their privacy policy. Before cancelling, download and save copies of any videos, project files, or content you want to keep. Once you lose access, recovering deleted work may not be possible. Contact Dreamface directly if you need clarification on data retention rules.
Refunds: what you can expect from dreamface
Refund policy differs depending on where and when you purchased.
Refunds for web subscriptions (direct purchases)
Dreamface offers a full refund only if you request it within 2 calendar days of your initial purchase. After 2 days, all purchases are final and non-refundable. This applies to both recurring subscriptions and one-time purchases like the Lifetime Pro plan. If you activated a free trial and forgot to cancel before it converted to a paid subscription, you still have only 2 days to request a refund from the charge date.
Warning: South Africa's Consumer Protection Act may entitle you to a 14-day cooling-off period for distance contracts, which is longer than Dreamface's 2-day window. If Dreamface refuses a refund after 2 days, you can lodge a complaint with the National Consumer Commission citing the CPA. Stopee advises documenting your purchase receipt and the exact date you purchased to support any CPA-based refund claim.
Refunds for app store purchases (iOS)
Apple, not Dreamface, processes all refunds for App Store subscriptions. If you request a refund within 14 days of purchase, Apple may approve it. Contact Apple Support directly through the App Store app, your email, or support.apple.com. Dreamface cannot override Apple's decision or issue a refund on their behalf.
Refunds for google play purchases (Android)
Google Play handles refunds for subscriptions billed through the Google Play Store. You typically have up to 48 hours to request a refund, though Google may grant exceptions. Open the Google Play Store app, go to your account settings, find your purchase history, and request a refund for Dreamface. If Google approves, the credit goes back to your Google Play balance or payment method. Dreamface cannot process these refunds.
Mistakes to avoid when cancelling dreamface
Cancelling a subscription sounds simple, but many consumers slip up and pay for months they did not use-we want to prevent that for you.
Forgetting to cancel before a billing date
The most common error is delaying cancellation until after your next charge goes through. Set a phone reminder 3 days before your renewal date (weekly, monthly, or annual) to cancel in time. If you miss the deadline and are charged, request a refund immediately. Most payment processors allow you to dispute unauthorized charges within 60 to 90 days.
Cancelling on the wrong platform
If you subscribed through the App Store but try to cancel via Dreamface's website, nothing happens-your subscription stays active and keeps charging through Apple. Always cancel through the exact platform where you paid. Check your bank statement to see whether charges came from Apple, Google, or directly from Dreamface, then cancel on that same platform.
Not saving your cancellation confirmation
Dreamface may take 3 to 7 days to confirm your cancellation email, and disputes can arise if you cannot prove you requested cancellation. Screenshot or print your cancellation confirmation email immediately after sending your request. If you cancel via Apple or Google, save their confirmation as well.
Assuming your access ends immediately
Many people cancel and expect instant loss of access, then contact support complaining they still have Pro features. This is normal-Dreamface honors your paid time through the end of your billing period. Only after that date do you lose Premium features. This grace period is actually to your benefit.
Failing to cancel free trials on time
Dreamface offers free trials, and if you do not cancel at least 24 hours before the trial expires, you are automatically charged for a full subscription. Set a calendar reminder 2 days before your trial ends. This rule applies whether you subscribed via web, App Store, or Google Play.
When and why to escalate to authorities
If Dreamface refuses to cancel, denies a legitimate refund, or keeps charging after you cancelled, escalate your complaint.
Contact dreamface one more time (with documentation)
Send a final, formal email to dreamface@newportai.com with the subject "Final Demand for Subscription Cancellation and Refund." Include copies of your previous cancellation request, your bank statement showing unwanted charges, and reference to the Consumer Protection Act Section 48 (cancellation rights). Give them 10 business days to respond. Save this email for your records.
File a complaint with the national consumer commission
If Dreamface does not respond or refuses to cancel, lodge a formal complaint with the National Consumer Commission (NCC) at ncc.org.za or call 0860 632 633. The NCC investigates unfair business practices and can force refunds or cancellation. Provide all documentation: purchase receipts, cancellation requests, bank statements, and correspondence with Dreamface. The complaint is free and confidential.
Dispute the charge with your bank or credit card issuer
If Dreamface continues to charge you after cancellation, contact your bank or credit card company and request a chargeback or dispute. You have up to 60 days (often longer) to dispute unauthorized charges. Provide your bank with the proof of cancellation, confirmation emails, and evidence that charges continued after your cancellation date. Your bank can reverse the charges and may close Dreamface's merchant account if complaints accumulate.
Pro tip: Stopee recommends keeping a spreadsheet of all your subscriptions, renewal dates, and cancellation confirmations. This makes it easy to spot unwanted charges and escalate quickly if needed.
Cancellation checklist before you hit submit
Use this checklist to make sure you're cancelling safely and completely.
| Step | Complete | Notes |
|---|---|---|
| Identify which platform you subscribed through (Web, App Store, or Google Play) | ☐ | Check your bank statement or email receipt |
| Download and save all your created videos and content before cancelling | ☐ | You may lose access once your subscription ends |
| Check your current billing date (when you'll be charged next) | ☐ | Cancel before this date to avoid an extra charge |
| Submit your cancellation request via the correct channel (email, App Store, or Google Play) | ☐ | Keep all confirmation emails |
| Monitor your bank account for 2 billing cycles after cancellation | ☐ | Verify that no further charges appear |
| If charged after cancellation, dispute within 60 days via your bank | ☐ | Provide all cancellation documentation to your bank |
Keep or cancel: a quick decision framework
Before you commit to cancellation, ask yourself these questions.
| Reason to keep Dreamface | Reason to cancel Dreamface |
|---|---|
| You create videos regularly and the Pro features save you time | You haven't created a video in over a month |
| The price fits your budget and you use your credits each month | Monthly charges are higher than you expected or can afford |
| You're actively working on video projects | You've completed your projects and have no new work planned |
| Dreamface delivers the features and quality you need | You've switched to a competitor or different tool |
| The app runs smoothly without crashes or lag | The app is buggy, crashes often, or fails to deliver services |
If three or more cancellation reasons resonate with you, it's time to cancel. Stopee is here to make that process painless and ensure you don't lose money to unwanted charges.
Contact and escalation details for dreamface
Save these details for cancellation and support inquiries.
Dreamface direct contact
Email (cancellation and support): dreamface@newportai.com
Mailing address (registered office):
New Port LLC
1100 Industrial Road, Unit 9
San Carlos, California 94070
United States
Response time from Dreamface typically ranges from 3 to 7 business days.
South african consumer protection contacts
National Consumer Commission (NCC):
Website: ncc.org.za
Phone: 0860 632 633 (toll-free)
Email: info@ncc.org.za
Use the NCC to lodge formal complaints about unfair business practices, refund disputes, or non-response from Dreamface.
Your bank or credit card issuer
If Dreamface continues charging after cancellation, contact your bank's dispute or fraud department. Most banks offer a free chargeback process for unauthorized recurring charges. Provide your cancellation confirmation and proof of the unwanted charges.
Final thoughts: you're in control
Cancelling Dreamface should be straightforward, but companies often make it difficult on purpose-that's why Stopee exists. You now have the exact steps, the law on your side, and the escalation paths if anything goes wrong. Remember: your subscription belongs to you, and you have the right to cancel it without penalty or delay. Set those calendar reminders, save your confirmation emails, and monitor your bank statement. If Dreamface tries to charge you again after cancellation, you have clear legal grounds and authorities ready to help. Stopee has guided thousands of consumers through cancellations just like this one, and we want you to leave feeling confident and informed. Cancel with clarity, keep your money, and move forward.