Manage Fireflies

How to cancel fireflies: your step-by-step guide to ending your subscription

What is fireflies and why you might cancel

Fireflies is an artificial intelligence-powered meeting assistant that records, transcribes, and summarises conversations automatically. The service integrates seamlessly with platforms like Zoom and Slack, capturing action items and meeting insights without manual effort. You can access it via web or mobile app, with both free and paid subscription tiers available.

Teams across India use Fireflies to streamline meeting follow-ups, extract decisions faster, and maintain searchable transcripts for compliance or reference. However, if your team's needs have changed, costs are too high, or you've found a better alternative, cancelling is straightforward once you know the process. Stopee helps thousands of users like you navigate subscription cancellations with confidence and clarity.

Common reasons to cancel fireflies

You might cancel if your team no longer holds regular video meetings, if the monthly or annual cost no longer fits your budget, or if you've migrated to a competing solution. Some users cancel after the free tier no longer meets their storage or feature requirements, while others discover they can manage with basic manual note-taking instead. Whatever your reason, you have consumer protection rights in India that apply to this decision.

Your consumer rights in india

Under the Consumer Protection Act, 2019, you have the right to receive services as described and to withdraw from a subscription within a reasonable timeframe. If Fireflies fails to deliver promised features or charges you without clear consent, you can escalate your complaint to the Central Consumer Protection Authority (CCPA) or your state's consumer commission. Stopee recommends documenting your cancellation request and any billing discrepancies before filing a formal complaint.

Fireflies pricing in india

Fireflies pricing in India varies depending on whether you purchase directly from Fireflies' website or through a third-party reseller. The table below shows the most common plans and their approximate Indian Rupee equivalents.

Stopee advises checking your current plan before cancelling. Log into your Fireflies account and navigate to Account Settings to confirm whether you're on a monthly or annual plan, as this affects your refund eligibility and timing.

How to cancel fireflies on the web

Cancelling your Fireflies web subscription stops auto-renewal immediately, though you retain access until your billing cycle ends. This is the most direct cancellation method and gives you full control over your account.

Step-by-step cancellation via web

1. Open your web browser and visit the Fireflies web app at app.fireflies.ai
2. Sign in using your registered email address and password
3. Click on your account avatar or profile icon in the top right corner
   • Select "Settings" or "Account Settings" from the dropdown menu
4. Look for "Manage Subscription" or "Billing" in the left sidebar
   • Click on it to view your current subscription status
5. Select "Cancel Subscription" or a similar button (exact wording may vary)
   • Fireflies will ask you to confirm by selecting "I want to cancel my subscription"
   • You may be shown a retention offer or survey asking why you're leaving
6. Click "Confirm" or "Finalize Cancellation" to complete the process
   • You should receive a confirmation email within minutes

Pro tip: Take a screenshot of your cancellation confirmation and the email receipt. Stopee recommends saving these for at least 6 months in case you need to dispute a charge later.

What to expect after web cancellation

Your subscription will remain active at the paid tier until your current billing cycle ends. Auto-renewal stops immediately, so you will not be charged again. You retain full access to all paid features-transcription, summaries, storage-for the remainder of your paid period. After the cycle ends, your account automatically downgrades to the Free tier with its reduced storage and feature limits.

How to cancel fireflies on mobile apps

If you subscribed to Fireflies through the Apple App Store or Google Play Store, you cannot cancel inside the Fireflies app itself. Instead, you must cancel through your phone's settings or the platform's own app.

Cancelling on iPhone (iOS and app store)

1. Open the Settings app on your iPhone
2. Tap on your name or Apple ID at the top of the screen
3. Select "Subscriptions"
   • You will see a list of all active subscriptions
4. Find and tap on "Fireflies"
5. Tap "Cancel Subscription"
   • You may be offered a discount to stay subscribed
   • Ignore this and proceed to the cancellation option
6. Confirm your cancellation
   • You should see a confirmation message
   • Check your email for an App Store receipt within minutes

Warning: Deleting the Fireflies app from your phone does not cancel your subscription. You must use the steps above, or the App Store will continue to charge you.

Cancelling on android (Google play)

1. Open the Google Play app on your Android phone
2. Tap your profile icon in the top right corner
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
   • A list of your active subscriptions will appear
5. Find and tap "Fireflies"
6. Tap "Cancel subscription"
   • Google Play may ask why you're cancelling
   • Provide feedback if you wish, or skip this step
7. Confirm your cancellation
   • You will receive a confirmation message on screen
   • Check your email for a Google Play receipt

Stopee advises that refunds for app store purchases are governed by Apple or Google's policies, not Fireflies' direct policies. If billing continues after cancellation, contact Apple Support or Google Play Support first, then escalate to Fireflies support if needed.

Understanding fireflies refund policy

Your refund eligibility depends on how long you have used Fireflies and how many meetings you have recorded. Different rules apply to monthly plans, annual plans, and app store purchases.

Monthly subscriptions purchased directly

• Full refund: You qualify if you have used Fireflies for 7 days or fewer AND logged 3 or fewer meetings
• Pro-rated refund: If you have used Fireflies for more than 7 days or logged more than 3 meetings, Fireflies may offer a partial refund after deducting a usage fee
• Processing fees: A USD 3 (approximately ₹250) Stripe processing fee may be deducted from your refund
• Refund timeline: Approved refunds typically reflect in your bank account or card within 5 to 10 business days
• AI Credits: Add-on purchases like AI Credits are non-refundable under all circumstances

Annual subscriptions and app store purchases

• Annual plans: You qualify for a full refund only if you have used Fireflies for 7 days or fewer AND logged 20 or fewer meetings. Pro-rated refunds do not typically apply to annual plans
• App Store (iPhone): Apple decides refunds, not Fireflies. You must request a refund through your Apple Account or contact Apple Support directly. Fireflies cannot issue refunds for App Store purchases
• Google Play (Android): Google decides refunds, not Fireflies. You must request a refund through your Google Play account or contact Google Play Support. Fireflies cannot issue refunds for Google Play purchases

Pro tip: Request your refund within 48 hours of cancellation for the fastest approval. Stopee recommends emailing Fireflies support with your account details, subscription dates, and reason for requesting a refund. This creates a paper trail for your records.

What happens after you cancel fireflies

Cancelling Fireflies can feel uncertain if you're not sure what access you'll lose and when. Here's exactly what you can expect from the moment you press cancel until your account fully downgrades.

Your account during the final billing cycle

After you cancel, your account remains on your paid tier (Pro or Business) for the rest of your current billing cycle. If you subscribed monthly and cancelled on the 15th of the month, you retain all paid features until the 15th of next month. You can continue to record meetings, access transcripts, use AI summaries, and export data without any interruption. Auto-renewal is switched off, so no further charges occur.

This grace period is valuable. Use it to download or export any recordings or transcripts you need before your account downgrades. Stopee recommends doing this within a few days of cancelling, as data retention policies may differ once you move to the Free tier.

Your account after the billing cycle ends

Once your billing cycle ends, your account automatically downgrades to Fireflies' Free tier. You lose access to features like unlimited transcription, AI summaries, conversation intelligence, and expanded storage. Your Free tier limits you to 10 stored meetings and reduced monthly minutes. Your existing data-meeting recordings and transcripts-remains in your account but is subject to Free-tier storage limits. Fireflies may delete older meetings if they exceed Free-tier storage capacity.

If you need your data after cancelling, export it during your final paid cycle or immediately after downgrading. Stopee has helped thousands of users recover data they thought was lost simply by taking action within days of cancellation.

Common mistakes when cancelling fireflies

Cancellation is straightforward, but mistakes can lead to unexpected charges or lost access to your data. Learning what to avoid protects your wallet and your peace of mind.

Mistake 1: cancelling only the app, not the subscription

Deleting the Fireflies app from your phone does not cancel your subscription. If you subscribed through the App Store or Google Play, your payment method continues to be charged every month. Always cancel through your phone's settings (Settings > Subscriptions on iPhone, or Google Play > Subscriptions on Android) before deleting the app.

Mistake 2: not requesting a refund within the refund window

Fireflies' refund eligibility requires that you act quickly. Most full refunds apply only if you've used the service for 7 days or fewer and logged fewer than 3 meetings. If you delay your refund request by several weeks, you may fall outside this window and lose eligibility entirely. Contact Fireflies support within 48 hours of cancellation if you believe you qualify for a refund.

Mistake 3: not taking screenshots of your cancellation confirmation

Email confirmations can be lost, filtered into spam, or deleted. Pro tip: Screenshot your cancellation confirmation from Fireflies' web app before submitting the request. This creates an unalterable record if you need to dispute a charge later with your bank or file a complaint with the consumer commission.

Mistake 4: forgetting to download data before the billing cycle ends

Once your account downgrades to the Free tier, you lose easy access to older recordings and transcripts if they exceed Free-tier storage limits. Fireflies may delete this data automatically. Export your important meetings and transcripts during your final paid cycle, or within 48 hours of downgrading, to avoid permanent loss.

Mistake 5: not cancelling annual subscriptions at the right time

Annual plans have a longer commitment. If you want to cancel an annual plan, do so before the renewal date, or you will be charged for another full year. Many users miss their renewal date and are surprised by a large annual charge. Stopee recommends setting a phone reminder 30 days before your annual renewal to cancel if you've decided to leave.

Checklist before and after cancelling fireflies

Use this checklist to ensure you cancel safely and don't miss critical steps.

Escalating a complaint with consumer authorities

If Fireflies refuses to cancel your subscription, continues charging after cancellation, or denies a legitimate refund, you have consumer protection rights in India. The Consumer Protection Act, 2019 protects you against unfair business practices and defective services.

Step-by-step escalation process

1. Document everything: save emails, screenshots of charges, cancellation confirmations, and your refund request
2. Contact Fireflies support directly and request cancellation or a refund in writing (email is best)
   • Allow 7 business days for a response
3. If Fireflies does not respond or refuses, contact your bank or card issuer
   • File a dispute or chargeback request with your payment provider
   • Provide your documented evidence
4. If the bank does not resolve the issue, file a complaint with your state's consumer commission or the Central Consumer Protection Authority (CCPA)
   • Visit ccpa.gov.in or your state consumer portal
   • File a complaint under the Consumer Protection Act, 2019
   • Include all documentation and a clear description of the unfair practice

Stopee recommends keeping records for at least 1 year after cancellation. Consumer complaints can take 2 to 6 months to resolve, but the consumer commission has the power to order refunds and levy penalties on the company.

Fireflies contact information

If you need to contact Fireflies directly about cancellation or billing issues, use the information below. The company maintains a registered office in the United States and operates services used by Indian customers.

Support channel: Email support@fireflies.ai with your account email and subscription details. Response times typically range from 24 to 48 hours.

Registered address (California): Fireflies' principal place of business is registered with the California Secretary of State. While the company does not maintain a physical office in India, Indian consumers are protected under India's Consumer Protection Act when purchasing services online.

For unresolved billing disputes, escalate to India's consumer authorities rather than relying solely on company support. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover funds by following these escalation steps.

Your next steps to cancel fireflies

Cancelling Fireflies is quick and simple when you follow the right process. Choose your platform-web, iPhone, or Android-and use the step-by-step instructions above to stop your subscription today. Export any data you need before your paid cycle ends, take screenshots of your confirmation, and monitor your billing to ensure no unexpected charges occur.

If you encounter resistance from Fireflies or if charges continue after cancellation, don't hesitate to contact your bank or file a consumer complaint. You have legal protections under India's Consumer Protection Act, and Stopee is here to empower you with the knowledge and steps to use them. Whether you're moving to a competitor, tightening your budget, or simply no longer need the service, your right to cancel is absolute.

Stopee has helped thousands of consumers navigate subscription cancellations with confidence. Visit Stopee at stopee.com to access guides for cancelling dozens of other services, compare alternatives, and stay informed about your consumer rights in India.