Manage Fireflies

How to cancel fireflies and understand your meeting transcription options in singapore

What fireflies is and why you might cancel

Fireflies is an AI-powered meeting assistant that automatically records, transcribes, and summarizes conversations across Zoom, Google Meet, Microsoft Teams, and other video conferencing platforms. The service captures meeting notes, generates action items, and stores transcripts searchable within your account or integrated into tools like Slack and Notion.

You might choose to cancel Fireflies for several reasons: you no longer need automated transcription, you've found a competitor that better suits your workflow, the subscription no longer fits your budget, or you want to switch to manual note-taking. Whatever your reason, Stopee is here to walk you through cancellation step-by-step and ensure you understand your rights as a Singapore consumer.

Typical fireflies users in singapore

Fireflies appeals to sales teams, HR departments, consultants, and remote workers who attend multiple meetings weekly. If you subscribed to capture client calls or internal syncs but no longer need that automation, cancellation is straightforward - provided you know where to look.

Why clarity matters before you cancel

Understanding what happens to your data, how refunds work, and when your access ends protects you from unexpected charges and data loss. Stopee helps you navigate these details so you cancel with confidence.

Your consumer rights when cancelling fireflies

Singapore's Consumer Protection (Fair Trading) Act gives you protections when purchasing online services.

What the law says about cancellation

Under Singapore law, you have the right to cancel a subscription service within 14 calendar days from the date you enter the agreement, provided Fireflies clearly disclosed its terms and price before you paid. This applies whether you signed up for a monthly or annual plan. Fireflies must refund you in full if you cancel within this period and have not substantially used the service.

Your right to accurate information

Fireflies must provide clear, truthful information about costs, billing cycles, and cancellation procedures before you subscribe. If the company misleads you about features, pricing, or refund eligibility, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS).

When to escalate your cancellation

If Fireflies refuses to process your cancellation, denies a refund you believe you are owed, or charges you after you cancelled, contact CASE for mediation or file a complaint with the CCCS. Stopee recommends documenting all cancellation requests, confirmation emails, and billing records as evidence.

Methods to cancel your fireflies subscription

You can cancel Fireflies via three channels: the web dashboard (recommended), Apple App Store, or Google Play Store.

Web cancellation (recommended method)

Cancelling via the Fireflies web dashboard gives you immediate confirmation and access to your billing history. This is the fastest and most reliable way to stop charges.

1. Visit fireflies.ai and log into your account using your email and password.
   • If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to Settings by clicking your profile icon (usually in the top-right corner).
   • Look for "Settings" or "Account Settings" in the dropdown menu.
3. Select "Manage Subscription" or "Billing" from the left-hand sidebar.
   • This section displays your current plan, renewal date, and cancellation option.
4. Click "Cancel Subscription" and confirm your request.
   • Fireflies may offer a discount or downgrade option before final cancellation - review these carefully.
5. You will receive a confirmation email within minutes.
   • Save this email as proof of cancellation for your records.

Pro tip: Cancel at least 3 business days before your renewal date to avoid being charged for the next billing cycle. Stopee recommends setting a phone reminder on your renewal date so you do not forget.

Apple app store cancellation (iOS users)

If you subscribed to Fireflies through your Apple device, you must cancel within the App Store, not within the Fireflies app itself.

1. Open Settings on your iPhone or iPad.
   • Tap your name at the top of the screen.
2. Select "Subscriptions" from the menu.
   • This displays all active subscriptions linked to your Apple ID.
3. Find "Fireflies" in the list and tap it.
   • If you do not see Fireflies, check "Manage Subscriptions" at the bottom of the screen.
4. Tap "Cancel Subscription" and confirm.
   • Apple will ask you why you are cancelling - your feedback is optional.
5. You will see a message confirming your subscription ends on your next renewal date.
   • Apple sends a confirmation email to your registered account email address.

Warning: Fireflies cannot cancel App Store subscriptions on your behalf. You must do this within Apple's ecosystem, or you will continue to be billed.

Google play store cancellation (Android users)

Android users who subscribed via Google Play must cancel there to stop recurring charges.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select "Payments and subscriptions" and then "Manage subscriptions".
   • This shows all active subscriptions on your Google Play account.
3. Tap "Fireflies" from the list.
   • Verify the plan name and price match your Fireflies subscription.
4. Select "Cancel subscription" and confirm your request.
   • Google will prompt you for feedback; this step is optional but helpful for improving services.
5. Your subscription will end at the close of your current billing cycle.
   • Google sends a cancellation confirmation to your registered email within hours.

Pro tip: Screenshot your cancellation confirmation within Google Play and save it alongside your Fireflies account emails. This creates a clear audit trail if a charge dispute arises.

Understanding refunds and your cancellation timeline

Fireflies' refund policy depends on your plan type, how many meetings you have transcribed, and when you request the refund.

Monthly plan refunds

If you cancel a monthly subscription, Fireflies offers a full refund under these conditions: you have transcribed 3 or fewer meetings and you request the refund within 7 calendar days of purchase. After that 7-day window, pro-rated refunds are possible but are not guaranteed - Fireflies evaluates these on a case-by-case basis and may deduct a processing fee. Refunds typically process within 5 to 10 business days.

Annual plan refunds

Annual plans have stricter conditions. You receive a full refund only if you have transcribed 20 or fewer meetings and request the refund within 7 days of purchase. Beyond that window, Fireflies rarely offers pro-rated refunds for annual subscribers. AI Credits add-ons are non-refundable regardless of purchase date.

What to do if your refund is denied

Contact Fireflies support with proof of your cancellation request, transaction receipt, and meeting count. If the company refuses to refund you and you believe your request falls within their stated policy, escalate to the Consumers Association of Singapore. Stopee recommends keeping all communication history for evidence.

What happens after you cancel fireflies

Cancelling is not always the same as losing access, so understand what changes and what remains.

Access to transcripts and recordings

After cancellation, your existing transcripts, recordings, and summaries remain in your Fireflies account according to the company's data retention policy. You can view and download these files while your free tier access persists, but you lose the ability to create new transcriptions or use premium features like advanced summaries and integrations. If you need your data, export it before cancellation or contact Fireflies support for a data download request.

Automatic billing stops

Once you cancel, Fireflies stops automatic renewal charges. Your paid subscription remains active until the end of your current billing period - you do not lose access on the cancellation date. After your billing period ends, you revert to the free tier, which offers unlimited transcription but limited summary generation.

Integrations and connected accounts

Cancelling your Fireflies subscription does not automatically disconnect integrations with Slack, Notion, or other tools. You may want to manually disconnect these within your Fireflies settings or within the connected app itself to prevent erroneous data syncs or permissions lingering after cancellation.

Fireflies pricing in singapore dollars

Fireflies publishes pricing in USD; below are approximate Singapore dollar conversions for reference.

Important note: Fireflies does not publish Singapore-specific SGD pricing. These amounts are approximate conversions from USD and may change based on currency fluctuations and Fireflies' own pricing updates. Always confirm the exact charge with Fireflies before subscribing or disputing a charge.

Common mistakes when cancelling fireflies

Cancellation can feel stressful, especially if you worry about losing data or unexpected charges. Here are the traps Stopee sees most often.

Mistake 1: cancelling only within the app, not on the web

If you cancel via the mobile app or app store, your Fireflies web subscription may still renew. Always confirm cancellation on fireflies.ai itself to ensure the main account subscription stops. Stopee recommends cancelling on the web dashboard, then separately in any app store if applicable.

Mistake 2: forgetting to save your confirmation email

Fireflies sends a confirmation email after you cancel. If you delete this email or lose track of it, you have no proof of cancellation if a charge dispute arises. Save and back up the confirmation email immediately after cancelling.

Mistake 3: cancelling too close to your renewal date

If you cancel one day before renewal, the charge may already have processed. Cancel at least 3 to 5 business days before your renewal to avoid an unwanted charge. Check your renewal date in Settings before you cancel.

Mistake 4: not downloading your data before cancellation

Fireflies preserves your transcripts after cancellation, but company policies can change. If you need long-term access to your meeting notes, export them before cancelling. Use Fireflies' export feature or request a data download from support.

Mistake 5: assuming the free tier includes all your old meetings

After you downgrade to free, you retain access to past transcripts, but you cannot create new recordings with premium features. If you need unlimited summaries or integrations later, you will have to re-subscribe. Plan ahead if you think you may need the service again soon.

Checklist before and after cancellation

Use this checklist to ensure you do not miss a critical step.

Before you cancel

• Note your Fireflies renewal date (found in Settings under Billing).
• Download or export any transcripts and recordings you need for your records.
• Check your email for recent invoices and confirm the plan you are paying for.
• Confirm your refund eligibility: number of meetings transcribed and days since purchase.
• Disconnect third-party integrations (Slack, Notion, Zapier) if you no longer need them linked.

During cancellation

• Cancel via fireflies.ai web dashboard (preferred) or your app store account.
• Receive and save your cancellation confirmation email.
• Verify your subscription status changed to "cancelled" or "ending on [date]".
• If applicable, also cancel within Apple App Store or Google Play Store to block all billing paths.

After cancellation

• Monitor your email for any follow-up messages from Fireflies.
• Check your bank or credit card statement 5 to 10 days later to confirm no new charge posted.
• If a charge appears after cancellation, contact your bank and file a dispute immediately, attaching your cancellation confirmation email.
• If Fireflies denies a refund you believe is owed, gather all evidence (receipts, cancellation email, meeting count) and contact the Consumers Association of Singapore.

When to keep your fireflies subscription versus cancelling

Before you cancel, consider whether downgrading to a free tier or switching plans might serve you better.

Fireflies cancellation address and customer support

If you need to contact Fireflies directly about cancellation or a dispute, use the following contact points.

Direct support and company information

Fireflies is headquartered in Pleasanton, California, but the company does not publish a cancellation-specific postal address. Instead, contact Fireflies via in-app chat support (available to free and paid users), email to their support team through fireflies.ai, or visit their Help Centre at guide.fireflies.ai. Response times typically range from 24 to 48 hours for email inquiries.

Escalation within singapore

If Fireflies fails to process your cancellation or disputes a refund you believe you are owed, escalate to:

• Consumers Association of Singapore (CASE): Tel: 6100-0315, Email: case@case.org.sg, Website: www.case.org.sg. CASE provides free mediation for subscription and billing disputes.
• Competition and Consumer Commission of Singapore (CCCS): Tel: 6100-0260, Email: cccs@cccs.gov.sg, Website: www.cccs.gov.sg. File a formal complaint if Fireflies violates consumer protection law.

Your proof of cancellation

Always retain: (1) your cancellation confirmation email from Fireflies or your app store, (2) screenshots of your Settings showing "subscription cancelled" or "active until [date]", and (3) your billing history showing the date you cancelled. These documents protect you in any dispute.

Summary: taking control of your fireflies cancellation

Cancelling Fireflies is straightforward when you follow the right steps. Log into fireflies.ai, navigate to Settings and Billing, click "Cancel Subscription," and confirm your request. If you subscribed via Apple App Store or Google Play, cancel there too. Your subscription remains active until the end of your current billing period, and your data stays in your account unless you delete it.

Refunds depend on your plan and how heavily you have used the service - monthly plans offer full refunds within 7 days if you have transcribed 3 or fewer meetings, while annual plans require 20 or fewer meetings. Always request a refund within 7 days if you believe you qualify, and contact Fireflies support with your transaction details if denied.

As a Singapore consumer, the Consumer Protection (Fair Trading) Act protects your right to cancel within 14 days and refunds you for services you have not substantially used. If Fireflies refuses your cancellation or refund, escalate to the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore.

Stopee has helped thousands of consumers cancel subscriptions with confidence by walking them through every step, explaining their rights, and anticipating the pitfalls that lead to unwanted charges or lost data. Whether you are cancelling Fireflies because you found a better tool, want to cut costs, or simply no longer need automated meeting transcription, Stopee empowers you to cancel on your terms. Visit stopee.com to explore cancellation guides for hundreds of services and to connect with consumer advocates who understand the frustration of subscription management. Stopee is your partner in reclaiming control of your digital subscriptions.