Manage Infotracer

How to cancel infotracer: your complete guide for indian users

What infotracer is and why you might want to cancel

Infotracer is a subscription-based service that aggregates public records and personal information, allowing you to search for details about people, properties, and businesses. The service operates on a recurring payment model, with access via web and mobile platforms, and is designed for background checks, address lookups, and general public-record research.

Whether you signed up for a one-time search or an ongoing membership, you may find yourself wanting to cancel for various reasons: unexpected charges, unused access, privacy concerns, or simply finding a better alternative. Understanding your cancellation options and rights as an Indian consumer empowers you to take control of your subscriptions.

Common reasons indian users cancel infotracer

Many customers cancel after completing their initial research need, discovering they don't need ongoing access, or noticing recurring charges they'd forgotten about. Others cancel due to concerns about data privacy or because they've found alternative services that better suit their needs. Whatever your reason, Stopee is here to guide you through every step of the process.

Your consumer rights in india and how they protect you

As an Indian consumer, you benefit from protections under the Consumer Protection Act, 2019, which applies to goods and services purchased within India or by Indian residents. Understanding these rights is crucial before you cancel.

Key protections available to you

The Consumer Protection Act grants you the right to seek refunds if a service fails to meet promised standards, if you experience unfair trade practices, or if you're charged without consent. While Infotracer's standard terms claim fees are non-refundable after service delivery, this doesn't override your statutory rights if the company has acted unfairly or if charges were unauthorised.

If you purchased Infotracer through the Apple App Store or Google Play, you also benefit from those platforms' refund policies, which often allow cancellation and refunds within 14-15 days of purchase-sometimes longer for problematic transactions. These platform protections frequently exceed Infotracer's own terms and may work in your favour.

Pro tip: Save all confirmation emails, screenshots of charges, and records of your cancellation request. These documents are essential if you later need to dispute charges with your bank or file a consumer complaint.

Escalation options if infotracer refuses your request

If Infotracer denies your refund or ignores your cancellation request, you can escalate to the National Consumer Disputes Redressal Commission or your state's consumer authority. You can also report issues to your bank for a chargeback if the company charged you without authorisation. At Stopee, we've seen many disputes resolved successfully when consumers know their rights and document everything.

How to cancel infotracer: step-by-step methods

Infotracer offers multiple cancellation channels, and your best approach depends on how you subscribed. The website method is fastest; customer support is most documented.

Method 1: cancel via the infotracer website (recommended)

This is the quickest and most direct route if you have access to your account.

1. Visit the Infotracer website and log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to "My Account" or "Account Settings" (usually in the top-right menu).
   • Look for a section labelled "Subscriptions," "Manage Subscription," or "Billing."
3. Locate the "Cancel Subscription" or "Cancel Membership" button.
   • The system may ask why you're cancelling; select your reason from the dropdown or skip this step.
4. Confirm your cancellation when prompted.
   • Read any warnings about access loss carefully.
5. Take a screenshot of the confirmation page or download any confirmation email Infotracer sends.
   • Save this document with the cancellation date and any reference number provided.
6. Verify within 48 hours that no new charge appears on your next billing date by checking your bank or card statement.
   • If a charge does appear after cancellation, you have strong evidence of a billing error.

Method 2: cancel by email

Use this method if you can't access your account or prefer written documentation.

1. Open your email client and draft a message to support@infotracer.com.
   • Use a clear subject line: "Subscription Cancellation Request-[Your Email Address]"
2. Include the following information in the body:
   • Your full name as it appears on the account
   • The email address linked to your Infotracer account
   • Your order or subscription ID (if available)
   • The original purchase or signup date
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm cancellation in writing and confirm that no further charges will be applied."
3. Send the email and wait for a response (typically 2-5 business days).
   • Warning: Keep a copy of your sent email for your records.
4. When Infotracer replies, save that confirmation email immediately.
   • If they ask you to reset your password or log in online instead, you can do so, but the email trail still serves as proof of your cancellation request.

Method 3: cancel by phone

For real-time confirmation, you can call Infotracer's customer support.

1. Call +1-800-791-1427 (USA toll-free number; international rates may apply from India).
   • Alternatively, check your account statement or invoice for a direct support phone number.
2. When you reach a representative, provide your account email and subscription ID.
   • Clearly state: "I want to cancel my subscription immediately."
3. Ask the representative for a confirmation reference number or case ID.
   • Write this down and ask them to repeat it to confirm accuracy.
4. Request that they email you a cancellation confirmation to your account email address.
   • If they refuse, at minimum ask them to note in your account that you requested cancellation by phone on [date and time].
5. After the call, send a follow-up email to support@infotracer.com summarizing the call: "Per our phone call on [date] with [representative's name], I requested cancellation effective immediately. Confirmation reference: [number]."
   • This creates a written record of your verbal cancellation request.

Method 4: cancel if you subscribed via apple app store (iOS)

App Store subscriptions are managed directly by Apple, and Infotracer respects Apple's processes.

1. Open the Apple App Store app on your iPhone or iPad.
   • You can also manage subscriptions via iCloud.com on a computer.
2. Tap your profile picture in the top-right corner, then select "Subscriptions."
   • On a computer, go to Settings > [Your Name] > Subscriptions after logging in.
3. Find "Infotracer" in the list and tap it.
   • You'll see your current plan and renewal date.
4. Tap "Cancel Subscription" or "Edit Subscription" and choose to cancel.
   • Apple will offer you a short grace period in some cases; you can continue or cancel immediately.
5. Confirm the cancellation when prompted.
   • You'll receive an email confirmation from Apple.
6. Verify that your subscription status shows "Cancelled" or "Will Not Renew."
   • Save the confirmation email and a screenshot of the cancellation status.

Method 5: cancel if you subscribed via google play (Android)

Google Play manages your Android subscriptions, and the cancellation process is separate from Infotracer's website.

1. Open the Google Play Store app on your Android device.
   • You can also manage subscriptions via play.google.com on a computer.
2. Tap your profile icon in the top-right corner and select "Manage my subscriptions" (or "Subscriptions" > "Manage").
   • On a computer, go to play.google.com, click your profile > Manage your subscriptions.
3. Find "Infotracer" in your active subscriptions list and tap it.
   • You'll see your plan, renewal date, and payment method.
4. Tap "Cancel subscription."
   • Google may show a retention offer or alternative plan; you can decline these.
5. Confirm your cancellation by tapping "Yes, cancel subscription" on the confirmation screen.
   • Google sends a confirmation email to your account.
6. Return to your subscription list and verify that Infotracer no longer appears under active subscriptions.
   • Take a screenshot and save the confirmation email.

What happens immediately after you cancel

Cancellation stops future billing, but your access timeline depends on your subscription type and billing cycle. Understanding what to expect next helps you avoid confusion.

Your access and service availability

In most cases, you retain access to Infotracer until the end of your current billing period. If you paid for a monthly membership on the 15th of the month, cancelling on the 20th typically means you keep access until the 15th of the following month. If you purchased a 30-day plan, you generally have 30 days from purchase, regardless of when you cancel.

Some services offer immediate access loss upon cancellation; Infotracer's model is more consumer-friendly and allows you to use your paid time. However, verify your specific access window in your cancellation confirmation email.

Pro tip: Download or save any important reports or data before your access ends. Once your subscription expires, you lose the ability to retrieve past searches or data you've gathered.

Confirming that automatic renewal is disabled

After cancelling, verify within 48 hours that automatic renewal has actually stopped. Check your account by logging in and navigating to your subscription or billing settings; it should display "No Active Subscription" or "Cancelled."

If the cancellation didn't take effect for any reason, you'll see a next billing date or a "Renew" button. If this happens, repeat the cancellation process immediately and contact support to flag the issue.

Additionally, monitor your bank or credit card statement for the next 30 days. If a charge appears after your cancellation date, you have clear evidence of a billing error and can dispute it with your bank.

Can you get a refund from infotracer?

Infotracer's stated policy is that fees are non-refundable once service has been delivered. However, this doesn't tell the whole story for Indian consumers.

Standard refund policy and exceptions

Infotracer may grant refunds in exceptional cases, such as unauthorised charges, technical failures that prevent you from accessing the service, or fraud. These exceptions are handled on a case-by-case basis through customer support and are not guaranteed.

If you're eligible for an exception-for example, you were charged multiple times due to a system error, or you never authorised the charge-reach out to support@infotracer.com with clear documentation. Include screenshots of the duplicate charges, your account statement, and a concise explanation of why you believe the charge was improper. Stopee recommends being specific and unemotional in your refund request; companies respond better to factual evidence than emotional appeals.

Refunds if you subscribed via apple or google

If you purchased Infotracer through the Apple App Store or Google Play, you have additional refund rights that override Infotracer's own policy. Apple and Google allow refund requests within a set period (often 14 days) and sometimes longer for disputed transactions or problematic apps.

To request a refund through Apple, go to App Store > Your Account > Purchase History, find the Infotracer charge, and tap "Report a Problem." Choose your reason (e.g., "I don't recognize this charge" or "The app doesn't work as promised") and submit. Apple typically responds within 24-48 hours. Google Play offers a similar process via play.google.com under "Order History" > find the charge > "Report a problem."

Warning: Platform refund requests may be granted without requiring you to cancel through Infotracer itself. However, you should still cancel your Infotracer subscription directly to avoid being charged again in future billing cycles.

Using your bank for disputed charges

If Infotracer refuses to refund unauthorised charges or if you've made a genuine mistake (like accidentally signing up), contact your bank or credit card issuer in India immediately. You can file a dispute or chargeback within 60-90 days of the charge (timelines vary by bank). Your bank will reverse the charge if you provide evidence that the charge was unauthorised or fraudulent.

Be prepared to provide your bank with: your account statement showing the charge, any cancellation confirmations you have, and a clear explanation of your dispute. At Stopee, we've found that banks are particularly responsive when you explain that you cancelled but were charged anyway.

Infotracer's pricing and plans

Exact India-specific pricing for Infotracer is not publicly listed on their website, and rates vary by region and subscription type.

Available pricing information

Infotracer typically offers month-to-month memberships and one-time search options. Monthly subscriptions generally range from USD 15-40 (approximately INR 1,200-3,200) based on user reports, though official India pricing may differ. Your actual charges depend on the plan you selected, your payment method, and any promotions applied at signup.

To confirm your current plan and pricing, log into your Infotracer account and check "My Account" or "Billing," or contact support directly. If you see charges in USD, ask support to confirm whether they've converted to INR or whether your card issuer is handling the currency conversion (often at an unfavourable rate).

Common mistakes to avoid when cancelling

Cancelling a subscription sounds straightforward, but small oversights can lead to unexpected charges and wasted time. Many customers encounter problems that could have been prevented with careful attention.

The top errors indian users make

The most frequent mistake is cancelling without saving confirmation: you stop the charge but lack proof if a dispute arises. Always screenshot your cancellation confirmation and save the email.

Another common trap is assuming cancellation is instant. Infotracer may process cancellations within 24-48 hours, not immediately. If you see a charge within a few days of your cancellation request, don't assume it failed-it may be a final charge for the billing period you've already paid. Check your cancellation confirmation and account status to verify.

Users also forget to cancel subscriptions opened through app stores separately from their website account. If you signed up via Apple App Store, you must cancel via Apple-Infotracer's website cancellation won't affect your app store subscription. Many customers cancel one but not the other and are surprised by continued charges.

Finally, never assume silence means approval. If support doesn't respond to your email within 5 business days, follow up again or escalate to a different contact method. At Stopee, we recommend using the "email + phone" approach: send an email, then call to confirm support received your request. This creates a paper trail and ensures faster resolution.

Pro tip: If you can't cancel through your account, use the paper trail method: email cancellation request, take a screenshot of the email, note the time and date, and ask for written confirmation. This documentation is gold if you later need to dispute charges or file a complaint.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

Frequently reported issues and how to resolve them

Even when you follow the correct process, issues can arise. Here's how to handle the most common problems.

Charge appeared after i cancelled

If you see a charge on your statement after cancelling, it's usually one of three things: a delayed processing of a charge that predates your cancellation, a final charge for the period you already paid (non-refundable), or a billing error.

First, check your cancellation confirmation date and compare it to your statement date. If the charge is dated before your cancellation, it's legitimate. If the charge is dated after your cancellation request, contact support immediately with your confirmation and the transaction date. If support doesn't respond or claims the charge is valid, dispute it with your bank as unauthorised.

Request that support reverse the post-cancellation charge. If they refuse, escalate to your bank for a chargeback. You have strong leverage if your cancellation confirmation predates the charge.

I cancelled but still have account access

This is usually normal. Your access typically continues until your paid period ends. Check your cancellation confirmation for the access end date. If the date has passed and you still have access, you can simply stop using the service-no further action is needed unless you're still being charged.

I never received a cancellation confirmation

If you cancelled via website and received no email, log back into your account and check your subscription status. If it shows "No Active Subscription" or "Cancelled," your cancellation went through even if the confirmation email didn't arrive. Send yourself a screenshot of this status for your records.

If you cancelled by email or phone and never heard back, send a follow-up message to support@infotracer.com or call +1-800-791-1427 again. Reference your original cancellation request by date and ask for explicit written confirmation. If Infotracer continues to ignore you and you're later charged, you have evidence of your effort to cancel, which strengthens your dispute case.

When to keep your infotracer subscription

Cancelling isn't always the right choice. Consider whether you should keep your subscription in these situations.

Scenarios where infotracer might still be valuable

If you conduct regular background checks for hiring, property research, or address lookups, the monthly cost may be justified by the time saved. One-off searches are expensive per result; recurring users find better value. If you're in the process of a house purchase, legal dispute, or background investigation, ongoing access during that period may be worthwhile.

Conversely, if you signed up for a single search and are done, cancel immediately. If you've found a competitor's service that's cheaper or better, that's a clear reason to switch. If you're concerned about privacy or data security, no price makes it worth continuing.

Alternatives to outright cancellation

Some users benefit from pausing their subscription rather than cancelling completely. Unfortunately, Infotracer doesn't offer an official pause feature. However, you can cancel and resubscribe later if needed. Cancelling and restarting is often cheaper than maintaining an unused subscription.

Another option: if you subscribed at a promotional rate and the renewal rate is higher, contact support before cancelling to ask about renewal discounts. Sometimes companies will match or beat the original rate to keep you. This conversation is worth having if you genuinely value the service but balk at the renewal price.

Summary and next steps

Cancelling Infotracer is straightforward when you follow the right process: choose your method (website is fastest), document everything, verify cancellation within 48 hours, and monitor your statements for 30 days. Your consumer rights under Indian law protect you against unauthorised charges and unfair practices, even if Infotracer's terms claim non-refundable fees.

If you encounter resistance, escalate through your bank or the Consumer Protection Act channels. Keep your cancellation confirmation, reference numbers, and any supporting documentation for at least 6 months.

Need help ensuring your cancellation goes smoothly? Stopee has helped thousands of consumers navigate subscription cancellations, dispute unauthorised charges, and recover refunds. Visit Stopee (stopee.com) for step-by-step guides, template complaint letters for consumer authorities, and a directory of cancellation contacts for hundreds of services. When you're ready to cancel, Stopee gives you the knowledge and templates to do it right the first time.

Infotracer's contact information and headquarters

Keep these details handy for your cancellation request or to escalate issues.

Official contact details

Email: support@infotracer.com

Phone: +1-800-791-1427 (USA toll-free; international rates apply from India)

Registered office: 227 Lewis Wharf, Boston, MA 02110, United States

Additional offices: Locations in Sacramento, California; Phoenix, Arizona; and Austin, Texas (mailing addresses available on the website).

For disputes or complaints that Infotracer's support doesn't resolve, you can file a complaint with your state consumer protection authority (in the US) or with India's National Consumer Disputes Redressal Commission. Document your cancellation attempts and any unauthorised charges, and prepare to provide your bank account or card statement as evidence. Stopee recommends keeping copies of all communications and filing your complaint within 2 years of the disputed charge to stay within the statute of limitations.