Manage Infotracer

How to cancel infotracer and protect your rights in singapore

What is infotracer and why you might want to cancel

Infotracer is an online platform that gives you instant access to public records, background checks, and identity verification reports. You search and retrieve results through the Infotracer website or mobile app, paying either per report or through a recurring subscription. Because the service delivers results immediately as a digital product, you need to understand your cancellation options and consumer rights before you commit.

How infotracer works

When you subscribe to Infotracer, you gain immediate access to search tools and reports on their platform. The company offers several pricing models: a 7-day trial that auto-renews monthly, direct monthly subscriptions, one-time purchases for individual reports, and 24-hour access passes. You control your searches online, and results appear instantly. Because you receive the service immediately upon purchase, Singapore's consumer protection rules treat this differently than goods you order and wait for.

Where infotracer operates

Infotracer is a United States-based company headquartered in Boston, Massachusetts. The service accepts customers from Singapore and many other countries, but it operates under US regulations and terms of service. This matters when you cancel: you'll contact their US support team, and any disputes fall under their US-facing policies. Stopee recommends you understand this before signing up, so you know exactly who you're dealing with if problems arise.

Your consumer rights in singapore for digital services

What singapore law says about cancellation

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, but digital services delivered immediately sit in a grey area. The law does not automatically grant you a 14-day cooling-off period once you've accessed a digital product. However, you retain core protections: the service must be delivered as described, the company cannot mislead you about terms, and you have the right to cancel auto-renewal before the next billing cycle.

If Infotracer fails to deliver the records you paid for, charges you without clear consent, or uses misleading billing practices, the Consumer Protection (Fair Trading) Act gives you grounds to dispute the charge and demand a refund. The Competition and Consumer Commission of Singapore (CCCS) is your escalation point if Infotracer refuses to cooperate.

Your auto-renewal rights

The law requires companies to obtain clear, informed consent before they auto-renew your subscription. Infotracer must make cancellation at least as easy as sign-up. If you discover hidden auto-renewal charges, you can request a refund within a reasonable time. Stopee advises you to keep all confirmation emails and billing records: these prove what you agreed to and what the company charged you.

Infotracer pricing in singapore

Plans and costs

Infotracer publishes pricing in USD. You will pay in SGD when you purchase, with your bank or payment processor converting the rate. Below is the current pricing structure; confirm these rates at checkout before you buy.

Why the trial matters

The 7-day trial is designed to convert you to a paid subscriber. Many users miss the cancellation window and find themselves charged USD 19.05 the moment the trial ends. Stopee emphasizes this: if you sign up for the trial, set a phone reminder for day 5 or 6 to cancel before auto-renewal triggers. Do not wait until day 7.

Should you cancel infotracer

Reasons to keep your subscription

You should keep Infotracer if you regularly need background checks, identity verification, or public record searches for legitimate purposes. The instant access saves time compared to manual searches, and the monthly cost is competitive if you use it frequently. If you're a recruiter, property professional, or someone who screens multiple people monthly, the subscription pays for itself.

Reasons to cancel infotracer

Cancel if you signed up for the trial and never used it. Cancel if the search results did not match what the service promised. Cancel if you discover duplicate charges, or if the company continues to bill you after you requested cancellation. Cancel if you no longer need background checks. Cancel if you found a cheaper alternative or a service with better customer support. Most importantly, cancel if you feel uncertain about why you're being charged month after month.

How to cancel infotracer step-by-step

Method 1: cancel through your infotracer account online

This is the fastest and most reliable cancellation method. You complete it from your computer or phone in under 5 minutes and receive instant confirmation.

1. Log in to your Infotracer account using your email and password.
2. Navigate to My Account or Account Settings.
3. Look for a section labelled Subscription, Billing, or Manage Subscription.
4. Click Cancel Subscription or Cancel Auto-Renewal.
5. Confirm the cancellation when prompted. You may see a retention offer; ignore it and click Proceed with Cancellation or Yes, Cancel.
6. Screenshot or save the confirmation page showing cancellation success.
7. Check your email within 5 minutes for a confirmation message from Infotracer support.

Pro tip: If you cannot find the cancellation button in your account dashboard, check your email for a link in your welcome or billing receipt email. Infotracer often includes a direct cancellation link there.

Warning: Do not assume cancellation is complete until you receive an email confirmation or see a confirmation number. Many users click cancel and never verify it went through, then get charged again.

Method 2: cancel by email

Email cancellation creates a paper trail, which helps if you later dispute a charge. Use this method if your online account is locked or if you want documented proof of cancellation.

1. Open your email and compose a new message to support@infotracer.com.
2. Write a clear subject line: Cancellation Request - [Your Email Address].
3. Include the following in the email body:
   • Your full name
   • The email address linked to your Infotracer account
   • Your order number (find this in your billing email or account)
   • The purchase or subscription start date
   • A clear statement: "I request immediate cancellation of my Infotracer subscription effective today. Please confirm cancellation and any access end date."
4. Send the email and note the date and time sent.
5. Wait 3-5 business days for a response from support.
6. Save the confirmation email they send you in a folder titled "Infotracer Cancellation".

Pro tip: Send this email during US business hours (Monday to Friday, 9am to 5pm Eastern Time) to speed up response. Stopee recommends using your personal email rather than a work email, so the record stays with you if you change jobs.

Method 3: cancel by phone

Phone cancellation is fastest if you need immediate assistance or if you suspect unauthorised charges. You get a confirmation number on the call that you can reference later.

1. Call Infotracer customer service at +1-800-791-1427.
2. Note: This is a US toll-free number. From Singapore, you may pay international call rates; consider using Skype, WhatsApp, or another VoIP service to reduce costs.
3. When you reach support, provide your account email, full name, and order details.
4. Clearly state: "I want to cancel my subscription effective immediately. Please provide a confirmation number."
5. Write down the confirmation number and the support agent's name during the call.
6. Ask when your access ends (typically at the end of the current billing cycle).
7. Request that the agent email you a cancellation confirmation; they should send it within 1 hour.

Warning: Do not accept a verbal promise to "make a note" in your account without a confirmation number. Insist on a number before you hang up.

Method 4: cancel through your app store if you subscribed via apple or google

If you signed up through the Apple App Store or Google Play Store (not directly on the Infotracer website), you must cancel through that platform, not through Infotracer itself.

1. For Apple App Store subscriptions:
   • Open Settings on your iPhone, iPad, or Mac.
   • Tap your name at the top, then select Subscriptions.
   • Find Infotracer in the list and tap it.
   • Tap Cancel Subscription.
   • Follow the prompts to confirm.
2. For Google Play Store subscriptions:
   • Open the Google Play Store app on your Android phone.
   • Tap your profile icon in the top right corner.
   • Select Manage subscriptions.
   • Find Infotracer and tap it.
   • Tap Cancel subscription and confirm.

Pro tip: The app store handles the cancellation, not Infotracer directly. This means you have the app store's refund policies on your side. Apple and Google often grant refunds more readily than the original company.

Method 5: registered mail for disputes or non-responsive support

Use registered mail only if Infotracer ignores your online, email, and phone cancellation requests. This method creates legal proof that you requested cancellation.

1. Write a formal cancellation letter including:
   • Your full name and address
   • Your Infotracer account email
   • Your order or account number
   • The subscription start date
   • A clear statement: "I hereby request cancellation of my Infotracer subscription, effective today. Please cease all charges immediately."
   • The date you're sending the letter
2. Address it to Infotracer's Boston office (use their website or call support for the current mailing address).
3. Send via registered mail with signature confirmation.
4. Keep the tracking number and proof of delivery receipt.
5. Wait 10 business days for Infotracer to respond.

Stopee emphasizes: registered mail is your nuclear option. It shows a regulator or court that you made every reasonable effort to cancel professionally before escalating to dispute authorities.

What happens after you cancel

When your access ends

Cancellation does not mean instant loss of access. When you cancel a monthly subscription, Infotracer typically allows you to continue using the service until the end of your current billing cycle. For example, if you pay monthly on the 15th and cancel on the 20th, your access continues until the 15th of the next month, then stops.

If you bought a one-time report or a 24-hour pass, cancellation does not apply; that access simply expires after 24 hours. If you cancel a trial subscription before it converts to paid, you lose access immediately.

What to do with your confirmation

Save every cancellation confirmation email, number, or screenshot. Create a folder on your phone and computer labelled "Infotracer Cancellation" and store them there. Set a calendar reminder for 30 days after cancellation to check your bank account and credit card statements. If Infotracer charges you again after you cancelled, you'll have proof of the cancellation, which strengthens your dispute claim.

If charges continue after cancellation

If Infotracer continues to bill you after you cancelled, act immediately. First, contact your bank or credit card company and report the charges as unauthorized. Provide them with your cancellation confirmation. Your bank can dispute the charge and often reverses it within 7-10 days. Second, email Infotracer support with the subject line Unauthorized Charges After Cancellation and include your cancellation confirmation number. Demand a full refund of all charges made after your cancellation date.

If Infotracer does not refund within 14 days, escalate to the Competition and Consumer Commission of Singapore (CCCS). Stopee has helped thousands of consumers recover unauthorized charges by following this exact process.

Refunds and your rights

Infotracer's standard refund policy

Infotracer does not offer automatic refunds for digital subscriptions once you've accessed the service, even within the first 14 days. This aligns with Singapore law: digital products delivered immediately do not carry a statutory cooling-off period. However, refunds are not impossible; Infotracer grants them case-by-case in specific situations.

When you might get a refund

You have a realistic chance of winning a refund if any of the following apply:

• You cancelled during your trial period and never performed any searches.
• You were charged for a subscription you did not authorize or did not intend to keep.
• Infotracer failed to deliver the records or information you paid for.
• You discovered duplicate charges on your billing statement.
• You cancelled before the renewal date but were still charged.

How to request a refund

1. Email support@infotracer.com with the subject Refund Request - [Your Email].
2. Provide your order number, the date you were charged, the amount charged in SGD or USD, and the reason for your refund request.
3. Attach screenshots of your billing statement and your cancellation confirmation.
4. Write a calm, factual explanation of why you deserve a refund (e.g., "I cancelled on [date], but was charged on [date]").
5. Request a refund timeline and ask for email confirmation of their decision.
6. Wait 7-10 business days for a response.

Warning: Do not be aggressive or demanding in your refund email. Companies respond better to professional, documented requests. Stopee recommends keeping your tone neutral and fact-focused.

If infotracer refuses your refund

If Infotracer denies your refund request, your next step is to escalate to your bank or credit card company. File a chargeback or dispute claim and provide them with all your evidence: billing statements, cancellation confirmations, and your email exchange with Infotracer support. Banks in Singapore take these disputes seriously and often rule in the consumer's favour if you've documented your effort to resolve the issue directly.

If the dispute amount exceeds SGD 10,000 and remains unresolved, you can file a complaint with the Competition and Consumer Commission of Singapore (CCCS). They investigate unfair business practices and can order refunds.

Common mistakes people make when cancelling

Don't let these traps catch you

Cancellation seems simple, but small mistakes can lock you into another billing cycle or cost you money in unexpected fees. Here are the pitfalls Stopee sees repeatedly.

Mistake 1: Not verifying cancellation immediately. You click cancel but never confirm it went through. Two weeks later, you're charged again. Always screenshot or save your confirmation page, and check your email within 5 minutes for a confirmation message. If you don't get one, cancel again or call support.

Mistake 2: Cancelling the day before renewal. If your billing date is the 15th and you cancel on the 14th, you'll likely still be charged on the 15th. Cancellation often takes 24-48 hours to process. Cancel at least 3-5 days before your renewal date to guarantee the charge is blocked.

Mistake 3: Assuming the app and the website are linked. If you subscribed via the Apple App Store, cancelling on the Infotracer website won't work. You must cancel through Apple. Same for Google Play. Check where you originally signed up, then cancel through that channel.

Mistake 4: Forgetting about the trial-to-paid conversion. You sign up for a 7-day trial intending to cancel before being charged. You forget. Auto-renewal happens, and you're suddenly paying USD 19.05. Mark the cancellation date on your calendar the day you sign up. Set a phone alarm. Don't rely on memory.

Mistake 5: Not keeping your billing records. You cancel but later discover a charge. You have no proof of cancellation, so Infotracer says you never cancelled. Save every email, screenshot, and confirmation number. A simple folder on your phone or computer takes 10 seconds to create and saves you hours of stress.

Cancellation checklist for infotracer

Cancellation summary and next steps

What you learned

Infotracer is a US-based service with three main cancellation methods: your account dashboard, email support, or phone. You have consumer protections under Singapore's Consumer Protection (Fair Trading) Act, though digital services delivered immediately don't carry an automatic cooling-off refund. Refunds are possible if you catch billing errors, cancel within the trial period, or if Infotracer fails to deliver. Your best defence is documentation: save every confirmation, watch your bank statement, and escalate to the CCCS if Infotracer refuses to cooperate.

Stopee has helped thousands of consumers cancel digital subscriptions like Infotracer by following these step-by-step methods and avoiding common traps. Whether you're cancelling because you found a cheaper alternative, no longer need background checks, or discovered unexpected charges, now you have a clear, documented path forward. The key is acting quickly and keeping records.

Contact information

Infotracer Support (US-based)

Email: support@infotracer.com

Phone: +1-800-791-1427 (toll-free from the US; international rates apply from Singapore)

Mailing Address: Infotracer, Boston, Massachusetts, USA (verify current address on their website)

If Infotracer does not respond or refuses your cancellation request:

Escalate to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg or call 1800-6-CCCS (1800-622-227). File a complaint with documentation of your cancellation attempt and Infotracer's response.

Stopee remains your trusted resource for subscription cancellation guidance across hundreds of digital services. Return anytime you need help with cancellation, refunds, or consumer rights in Singapore.