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Cancel Loox: The Right Way
How to cancel loox on shopify and reclaim your store's review management
What loox is and why merchants use it
Loox is a customer review and social proof platform that integrates directly with your Shopify store. It automates the collection of photo and video reviews from your customers, then displays them on your product pages and checkout to build trust and increase conversions.
The app handles the entire workflow: sending review requests after purchase, managing submissions, and embedding review widgets across your storefront. For e-commerce merchants looking to leverage user-generated content, Loox simplifies what would otherwise be a manual, time-consuming process.
Who typically uses loox
Loox is designed for Shopify store owners who want to accelerate sales through social proof. Fashion retailers, beauty brands, and direct-to-consumer businesses commonly adopt it to showcase authentic customer feedback and reduce purchase hesitation.
The app also powers referral programs and upsell flows, allowing merchants to incentivise customers to submit reviews in exchange for discounts or store credit.
How loox billing works
Loox operates as a monthly subscription billed directly through your Shopify admin. You cannot manage or cancel it through Apple App Store or Google Play; Shopify handles all charges and payment processing.
Your subscription tier determines how many review request emails you can send and what features you unlock. Pricing scales with your store's order volume, so your monthly bill may increase as you grow.
Loox pricing plans in india
Below are the current Loox subscription tiers, shown in USD. Shopify converts charges to INR based on the exchange rate at the time of billing.
Confirm the exact rupee amount in your Shopify admin before deciding, as rates fluctuate and the conversion may differ from what you see here.
| Plan | Price (USD/month) | Best for | Key features |
|---|---|---|---|
| Beginner | $12.99 | New stores | Supports up to 500 total orders; basic review collection |
| Scale | $39.99 | Growing stores | First 300 orders included; $40 per additional 300 orders |
| Convert | $99.99 | High-volume stores | First 300 orders; $40 per additional 300; referral program access |
| Unlimited | $299.99 | Enterprise merchants | Unlimited requests, referrals, upsells, and priority support |
Understanding what you pay each month
Loox charges recur on the same date each month. If you signed up on the 15th, you are billed on the 15th of every month until you cancel.
Your first billing date marks the end of any free trial. If you do not cancel before that date, you are committed to the full month's charge, even if you uninstall the app on day 20.
Why merchants decide to cancel loox
You may be considering cancellation for several reasons: the app might not be delivering the review volume you expected, your store's needs have changed, or you want to test an alternative solution.
Some merchants find that customer review submission rates remain low despite the app's features, making the monthly fee less justifiable. Others simply want to reduce their subscription stack and consolidate tools.
Common reasons for cancelling
- Low review submission rates or engagement from customers
- Finding a competitor app that better fits your budget or feature set
- Shifting focus to other marketing channels or customer acquisition strategies
- Scaling to a point where Loox's pricing no longer aligns with your margin targets
- Consolidating tools to reduce subscription overhead
Whatever your reason, Stopee recognises that cancelling a SaaS tool should be straightforward, not buried in dark patterns or deliberately difficult steps. Let's walk through how to do it cleanly.
How to cancel loox in three steps
Loox cancellation happens entirely through your Shopify admin. You uninstall the app, confirm the removal, and charges stop at your next billing date.
Step-by-step cancellation process
- Log into your Shopify admin dashboard
- Open shopify.com and enter your store URL
- Sign in with your credentials
- Navigate to the Apps section
- From the left sidebar, click "Apps and sales channels"
- Select "Apps and sales channels" again to see your full list of installed apps
- Scroll down or search for "Loox" in the search bar
- Uninstall Loox
- Click on the Loox app card
- Look for an "Uninstall app" or "Remove" button (usually in the top right or settings area)
- Click the button and confirm the action when Shopify prompts you
- Shopify will ask you to confirm once more; select "Uninstall" or "Remove" to proceed
- Verify removal
- Return to your Apps list and confirm Loox is no longer visible
- The app should disappear from your store within minutes
Pro tip: Take a screenshot of your Loox settings or reviews before uninstalling, in case you want to reference them later or export data manually.
What happens immediately after uninstall
Once you confirm the uninstall, Loox stops collecting review requests and its widgets disappear from your storefront. However, your account data and historical reviews typically remain stored by Loox for a set period.
Future charges are halted from your next billing cycle, not immediately. If you uninstall on the 20th and your billing date is the 28th, you may still see a final charge on the 28th. Contact Loox support if you believe a charge was processed in error.
What happens to your reviews and data after cancellation
Cancelling Loox does not automatically delete your stored reviews, customer data, or app settings. This is good news if you plan to reinstall later or migrate to another tool.
Your data retention and reinstall options
Loox preserves your account and all historical review data for a reasonable period after uninstall. If you reinstall the app within a few months, your settings, reviews, and customer submission history should be restored without additional action.
Your Shopify store itself is unaffected. Uninstalling Loox removes only the review widget and app functionality; your products, orders, and customer data remain intact.
Important: If you want to export your reviews for backup or migration to another platform, download them before uninstalling. Contact Loox support at support@loox.io to request a data export or ask about preservation policies.
Reinstalling loox later
If you change your mind within a few months, you can reinstall Loox from the Shopify App Store and reconnect to your account. Your review history and settings should reappear automatically.
Reinstalling does not erase what you built; it simply re-enables the app on your store. You will be charged the standard subscription fee starting from your next billing cycle after reinstall.
Refunds and charges after cancellation
Understanding Loox's refund policy and how final charges work is crucial to avoiding surprise invoices or unexpected holdover fees.
The free trial period and how to use it
Loox offers a 14-day free trial when you first install the app. During this period, you are not charged, giving you time to test the platform and its features on your store.
If you decide Loox is not right for you, uninstall it before day 14 ends. Once your trial expires and you are not charged, your subscription tier activates and monthly billing begins. Cancel before that date to avoid the first charge entirely.
Pro tip: Mark your trial end date in your calendar to avoid forgetting. A missed cancellation means you are locked into a full month of charges.
Refunds for paid subscriptions
Loox does not offer an automatic cooling-off period or full refund for paid subscriptions after billing has occurred. Once you are charged, that month's fee is considered earned by Loox.
If you believe you were charged in error, or if a charge was processed after you uninstalled, contact Loox support at support@loox.io immediately. Provide your Shopify store URL, Loox account email, and the specific charge date.
Refund requests are handled on a case-by-case basis and are not guaranteed. Stopee recommends reaching out within 7 days of an unexpected charge for the best chance of resolution.
Charges in your final billing cycle
If you uninstall Loox on day 20 of your billing cycle, and your renewal date is day 28, you will likely still be charged on day 28. That final charge covers your usage through the end of the month; cancellation does not prorate or reverse it.
To avoid this, uninstall as close to your billing date as possible, ideally a few days before renewal. Shopify will stop charging Loox subscriptions only after your account is disconnected and the next renewal date passes without the app active.
Your consumer rights under indian law
As a merchant or subscriber in India, you have protections under the Consumer Protection Act, 2019, and e-commerce regulations. Understanding these rights empowers you to hold SaaS providers accountable if they refuse reasonable refunds or employ deceptive cancellation practices.
Consumer protection act, 2019 and software services
The Consumer Protection Act, 2019 defines unfair contract terms and misleading business practices. If Loox makes cancellation deliberately difficult, charges you without clear consent, or refuses a refund under circumstances that meet the Act's standards, you have grounds to file a complaint.
Software-as-a-service subscriptions fall under the Act's definition of "services." This means you can demand refunds, clarification, or compensation through India's Consumer Redressal Mechanism if the provider acts unfairly.
Cooling-off rights and digital services
Under the Consumer Protection (E-Commerce) Rules, 2020, digital services purchased online generally fall outside the standard 14-day cooling-off window. However, if Loox's terms are unclear, misleading, or if you can demonstrate that the free trial period was inadequate, you may still have grounds for a refund complaint.
Document all communications with Loox, screenshots of charges, and evidence of cancellation attempts. If Loox ignores your refund request after 30 days, escalate to the National Consumer Helpline (1800-11-4000) or your state's Consumer Redressal Commission.
How stopee can help you escalate
Stopee tracks SaaS cancellation practices and consumer complaints across India. If you encounter unreasonable resistance when cancelling Loox, Stopee's resources can guide you through formal complaint procedures and help you document the company's non-compliance with consumer law.
Visit stopee.com to report your experience, access templates for escalation letters, and connect with other consumers facing similar issues.
Common cancellation mistakes to avoid
Cancelling a SaaS app should be simple, but small missteps can leave you charged or locked out of your own account. Here is where most merchants trip up.
Mistake 1: trying to cancel through app store or play store
Loox is not downloaded from Apple App Store or Google Play on your device. It is a Shopify app installed directly in your admin. If you search for Loox on app stores, you will not find a cancellation option there because billing is handled entirely by Shopify, not Apple or Google.
Only use the Shopify admin to uninstall Loox. Any attempt to cancel through third-party app stores will waste your time and leave your subscription active.
Mistake 2: uninstalling without confirming the removal completed
After clicking "Uninstall," verify that Loox disappears from your app list within 5 minutes. If it is still there, the uninstall may not have processed. Refresh your browser, wait a few moments, and try again.
Some merchants assume the app is gone after clicking the button, then are surprised to find themselves charged because the uninstall never completed in the system.
Mistake 3: timing your cancellation poorly relative to billing
If you uninstall Loox three days after your monthly billing date, you still owe this month's full charge. Cancellation takes effect from your next renewal date, not retroactively.
To minimise the final charge, uninstall 1-2 days before your renewal date. Shopify will not charge you for the next cycle if the app is inactive when the renewal triggers.
Mistake 4: not contacting support when a charge is unclear
If you are charged after uninstalling, or if a charge appears before your trial ended, email support@loox.io immediately. Waiting weeks to raise the issue makes it harder to reverse the charge and frustrates support agents.
Include your store URL, Shopify account email, and a screenshot of the unexpected charge. Stopee advises keeping all payment notifications as proof in case you need to escalate through consumer channels.
Your cancellation checklist
Use this checklist to ensure a clean, complete cancellation and avoid follow-up headaches.
| Task | Completed | Notes |
|---|---|---|
| Export or screenshot your reviews and settings before uninstalling | ☐ | Optional but recommended for backup |
| Note your Loox subscription billing date | ☐ | So you know when the final charge will occur |
| Log into Shopify admin and navigate to Apps | ☐ | Confirm you can access the correct admin account |
| Find Loox in the app list and click Uninstall | ☐ | Confirm the uninstall in the popup prompt |
| Verify Loox is removed from your app list | ☐ | Refresh the page if needed; should disappear within minutes |
| Check your storefront to confirm Loox widgets are gone | ☐ | Review widgets should no longer appear on product pages |
| Monitor your next billing date for no recurring charge | ☐ | Loox should not charge after cancellation takes effect |
| Contact support if an unexpected charge appears | ☐ | Email support@loox.io with your store URL and payment proof |
What merchants say about cancelling loox
Real feedback from store owners sheds light on common experiences and helps you anticipate what to expect.
Common merchant experiences
Many merchants report that the cancellation process itself is straightforward once they know to use Shopify admin. The frustration often stems from the initial confusion: trying to cancel through the wrong channels or misunderstanding how billing works.
Merchants who saw slow review submission rates found Loox worth cancelling, especially if their customer base did not engage with review requests. Conversely, stores in beauty and fashion with high review engagement often find the app worth keeping, as the social proof directly lifted conversion rates.
A common theme is appreciation for data retention: merchants who took the time to export their reviews before uninstalling reported easy transitions to alternative platforms. Those who did not often regretted it.
Stopee insights
Stopee has reviewed thousands of SaaS cancellations, and Loox is generally considered one of the more user-friendly apps to cancel. The lack of a "pause" option and the monthly commitment are the main pain points, but these are transparent in Loox's terms.
The biggest consumer protection issue Stopee observes is merchants who are charged after attempting to cancel but not confirming the uninstall completed. This is a user error trap, not malice, but it remains a common friction point.
Should you keep or cancel loox? a side-by-side comparison
Use this table to weigh the pros and cons relative to your store's current situation.
| Factor | Keep Loox | Cancel Loox |
|---|---|---|
| Review submission rate | High (20%+ of orders submit reviews) | Low (under 10% submission rate) |
| Monthly recurring margin impact | Less than 0.5% of revenue | More than 1% of revenue |
| Store category | Fashion, beauty, or lifestyle (visual proof drives sales) | B2B, subscription, or commodities (reviews less impactful) |
| Team bandwidth | You actively manage and optimise the app | The app sits unused or on autopilot |
| Conversion lift | You have measured a 3-5% increase in average order value | No measurable impact on conversions |
Contact loox and escalation address
If you encounter issues during cancellation or need to dispute a charge, use the contact details below to reach Loox directly.
Official contact information for loox support
- Email: support@loox.io
- Loox help centre: support.loox.io
- Company name: Croxaint Digital Private Limited
- Registered office address: Croxaint Digital Private Limited, Bangalore, India
Pro tip: Always email support from the Shopify account email associated with your Loox subscription. Include your store URL, account email, and the specific issue or charge date so support can locate your account quickly.
Escalation: filing a consumer complaint in india
If Loox refuses to respond or denies a reasonable refund within 30 days, you can file a formal complaint with India's Consumer Redressal Mechanism.
- National Consumer Helpline: 1800-11-4000 (toll-free) or visit consumercomplaints.gov.in
- State-level Consumer Redressal Commission: Contact your state consumer authority
- Digital dispute resolution: Use the Government of India's consumer portal to file a case online without legal representation
Stopee has helped thousands of consumers cancel SaaS subscriptions and escalate disputes when companies ignore fair refund requests. If you face resistance from Loox, visit stopee.com to document your experience, access complaint templates, and learn how to pursue your consumer rights confidently.