Manage Loom

How to cancel loom subscription in india and reclaim your money

Understanding loom and why you might want to cancel

Loom is a video messaging and screen recording platform that lets you create, share, and collaborate on short video messages for work and education. You can access it via web, desktop apps, or mobile devices across iOS and Android. The service operates on a subscription model with both free and paid plans.

If you've signed up for a Loom subscription but no longer need it, or if you've found a better alternative, cancelling is straightforward. However, the cancellation process differs depending on where you subscribed-whether through the App Store, Google Play, or Loom's official website. At Stopee, we help you navigate these differences so you don't lose access unexpectedly or miss refund opportunities.

Why indians are cancelling loom

Many users in India sign up for Loom's premium features but discover they don't use advanced recording, editing, or team collaboration tools as often as expected. Others find free alternatives meet their needs. Some face unexpected billing issues or currency conversion charges when paying in INR through international platforms.

What happens to your videos after cancellation

Your recorded videos and account data typically remain available after cancellation, depending on Loom's retention policy. However, you should export or download any critical content before cancelling if you want local copies stored on your device. Account deletion is a separate action from subscription cancellation, so your free tier data may persist even after you cancel your paid plan.

Loom pricing in india and what you're paying for

Understanding your current plan helps you decide whether to cancel or downgrade. Loom's official pricing is typically published in USD, but you may see INR pricing through resellers or platform-specific App Store and Google Play listings.

Current pricing and plan comparison

Why pricing matters when you cancel

If you subscribed via App Store or Google Play, you're paying a platform fee on top of Loom's service charge. This often makes mobile subscriptions more expensive than subscribing directly through Loom's website. Before cancelling, check whether downgrading to the free tier might suit your current needs-you keep access to your existing videos and can always upgrade later.

Your consumer rights in india and what you should know

As an Indian consumer, you're protected under the Consumer Protection Act, 2019, which covers unfair billing practices, misleading subscription terms, and refund disputes. Stopee advocates for these rights on behalf of consumers like you.

Consumer protection act protections for subscriptions

The Consumer Protection Act gives you the right to:

• Cancel a subscription without penalty if the service is not as described
• Receive a refund if you're charged without clear consent or renewal notice
• File a complaint with your state's Consumer Dispute Redressal Commission if the company refuses to honour your cancellation or refund request
• Demand compensation for unfair billing practices or hidden charges

If Loom fails to process your cancellation or withholds a justified refund, you can escalate the complaint to the District Consumer Dispute Redressal Commission in your state. Stopee regularly monitors such cases and provides guidance to consumers navigating these disputes.

The "inertia selling" trap and how to avoid it

Automatic renewal without clear prior consent is considered inertia selling under Indian consumer law. If Loom renewed your subscription without explicit reminder and opt-in, you have grounds to request a refund. Document your billing emails and screenshots as evidence.

How to cancel loom on different platforms

Your cancellation method depends on where you subscribed. Each platform handles billing independently, so cancelling on one platform does not affect subscriptions on another.

Cancel loom subscription on iOS (App store)

If you subscribed through Apple's App Store on your iPhone or iPad, follow these steps to stop renewals.

1. Open the App Store on your iPhone or iPad.
2. Tap your Apple ID profile icon at the top right of the screen.
3. Select "Subscriptions" from the menu.
4. Find and tap "Loom" in your active subscriptions list.
   • If you have multiple subscriptions, scroll down to locate it.
5. Tap "Cancel Subscription" and confirm your choice when prompted.
6. You will see a cancellation confirmation. Keep this for your records.

Warning: Simply deleting the Loom app from your device will not cancel your App Store subscription. Your renewal will continue until you cancel through Apple ID Subscriptions.

Pro tip: Apple typically offers a "free trial reinstatement" option if you cancelled within the first few days. You can reactivate if you change your mind, but you'll be charged again on the next renewal date.

Cancel loom subscription on android (Google play)

Android users who subscribed via Google Play Store must cancel through the Play Store app, not through the Loom app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon at the top right.
3. Select "Payments & subscriptions."
4. Tap "Subscriptions" to view your active plans.
5. Find and tap "Loom" in the list.
6. Select "Cancel subscription" and follow the on-screen prompts to confirm.
   • You may see a retention offer; decline it if you wish to proceed with cancellation.

Warning: Deleting the Loom app or attempting to cancel within the Loom app itself will not stop Google Play automatic renewals. You must cancel through Google Play Subscriptions to prevent future charges.

Pro tip: Google Play sometimes extends your access by a few days after cancellation if you act within the free trial period. Check your email for confirmation and any refund eligibility details.

Cancel loom subscription on the web (Loom.com)

If you subscribed directly through Loom's official website, cancellation is handled from your account settings.

1. Visit loom.com and sign in to your account with your email and password.
2. Click on your profile icon or "Settings" in the top navigation.
3. Navigate to "Billing" or "Subscription" (exact label depends on your account type).
   • Team admins may find this under "Team settings" instead of personal settings.
4. Locate your active subscription and select "Cancel subscription" or "Manage plan."
5. Confirm your cancellation when prompted. Loom will display your final billing date.
6. You retain full paid access until the end of your current billing period (e.g., if today is the 10th and your billing cycle ends on the 30th, you keep access for 20 more days).

Pro tip: Before cancelling, export any videos or project data you want to keep. Loom provides an export function within your account. Request Loom support if you cannot locate the export option for your account type.

What happens after you cancel loom

Cancellation is not instant, and understanding the post-cancellation timeline helps you plan your next steps.

Your access timeline after cancellation

When you cancel a web subscription, your automatic renewals stop, but you retain paid access until the end of your current billing period. For example, if you cancel mid-month, you keep premium features until your cycle ends. After that date, your account reverts to the free tier.

App Store and Google Play subscriptions follow the same pattern: you keep access through the paid period's end, then automatically downgrade to free access. You will not be charged again unless you manually resubscribe.

Your data and videos after cancellation

Loom typically allows free and cancelled accounts to access previously recorded videos and comments according to its data retention policy. Your content does not disappear on the day you cancel. However, Stopee recommends exporting critical videos, transcripts, or shared links before cancellation so you have offline copies in case Loom's retention policy changes.

If you delete your Loom account entirely (a separate action from subscription cancellation), your videos and data may be permanently removed after a grace period. Check Loom's account deletion policy before taking this step.

Refund policy and how to request your money back

Loom's refund policy is strict but not without exceptions. Understanding what you can and cannot recover helps set realistic expectations.

Loom's refund rules

• Loom does not automatically refund unused subscription time when you cancel. If your billing cycle ends on the 30th and you cancel on the 10th, you forfeit the remaining 20 days of paid access.
• Charges older than 90 days from the transaction date are ineligible for refunds under Loom's standard policy.
• Refunds are evaluated case-by-case. Submitting a cancellation request does not guarantee a refund; you must explicitly request one with supporting documentation.
• If you were charged multiple times due to a billing error, you have a stronger case for a refund, especially within 90 days.

How to request a refund from loom

1. Log into your Loom account at loom.com.
2. Navigate to "Settings" and locate "Billing" or "Support."
3. Click "Contact support" or "Submit a ticket" and select "Billing issue" as the category.
4. Clearly state:
   • The date you were charged and the amount in INR or your original currency
   • Whether the charge was unauthorized, duplicate, or unexpected
   • Your subscription plan name and cancellation date
   • A screenshot of your billing statement or email receipt
5. Submit the ticket and allow 5-10 business days for Loom support to respond.

Pro tip: Refund requests submitted within 30 days of the original charge have a higher success rate. If Loom declines your refund within the 90-day window, reference the Consumer Protection Act, 2019, which protects Indian consumers from unfair billing.

Warning: If Loom's support team refuses a legitimate refund, you can file a complaint with your state's Consumer Dispute Redressal Commission. Stopee provides templates and guidance for such complaints.

Common mistakes people make when cancelling loom

Cancellation seems simple, but small oversights can lead to unwanted charges or lost access to your data. We've seen these mistakes countless times.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Loom app from your phone does not stop your App Store or Google Play subscription. Charges continue monthly until you explicitly cancel through the platform's subscription settings. Always cancel through Apple ID Subscriptions or Google Play Subscriptions, not by deleting the app.

Mistake 2: cancelling within loom instead of the platform

Some users find a "cancel" button within the Loom app or website and assume it stops the subscription. If you subscribed via App Store or Google Play, clicking "cancel" inside Loom does not affect the platform's billing. You must cancel through the platform itself.

Mistake 3: forgetting to save your videos before cancellation

While your videos typically remain accessible after free-tier downgrade, Loom's retention policy can change or your account may be deleted if inactive for extended periods. Export important recordings, transcripts, and shared links to your computer or cloud storage before you cancel.

Mistake 4: not keeping cancellation confirmation

Always take a screenshot of your cancellation confirmation. If Loom charges you again, you'll need proof that you cancelled. Stopee advises saving your confirmation email as well.

Mistake 5: cancelling without checking for refund eligibility

If you were charged within 90 days and have a legitimate reason (duplicate charge, service not as described, inertia selling), request a refund before cancelling. Once you cancel, pursuing a refund takes longer and requires more documentation.

Is loom right for you? keep it or cancel comparison

Before you commit to cancellation, consider whether downgrading or pausing might better suit your situation.

Contact loom support if cancellation fails

If you follow the cancellation steps and your subscription still renews, or if you're charged unexpectedly, contact Loom support directly.

How to reach loom support

1. Visit the Loom support portal at loom.com/support or login.loom.com/help.
2. Search for "cancel subscription" or "billing" to see if your issue is covered in their help articles.
3. Click "Contact support" at the bottom of the page and submit a ticket describing:
   • Your full name and email associated with the account
   • Your subscription plan and current billing cycle end date
   • The platform through which you subscribed (web, App Store, or Google Play)
   • Screenshots of your cancellation attempt or unexpected charge
   • Any error messages you received
4. Loom typically responds within 2-3 business days but may take longer during high-volume periods.

If Loom's support team fails to resolve your issue within 14 days, document all communications and consider filing a complaint with your state's Consumer Dispute Redressal Commission. Stopee tracks unresolved cases and helps consumers escalate through proper legal channels.

Summary and next steps: stay informed with stopee

Cancelling Loom is straightforward once you know which platform handles your billing. Whether you subscribed via App Store, Google Play, or Loom's website, the process takes just a few minutes. Remember that cancellation stops future charges but does not automatically refund unused time-you must request a refund separately if you believe you're entitled to one under the Consumer Protection Act.

Keep your cancellation confirmation, export any important videos before your access expires, and don't hesitate to escalate refund requests to support if your initial claim is denied. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover lost refunds, and understand their consumer rights in India. We provide free guidance on subscription disputes, billing issues, and consumer protection across all major platforms.

For more information on cancelling other services or managing your subscriptions effectively, visit Stopee.com. Your empowerment as a consumer is our mission, and we're here every step of the way.