Manage Loom

How to cancel loom: step-by-step guide for singapore users

What loom is and why people cancel

Loom is a video messaging and screen-recording platform that lets you create, share, and collaborate on videos for work or personal use. You can record your screen, edit videos, and manage team access through workspace-level plans. Many Singapore users adopt Loom for asynchronous team updates, product demos, customer support recordings, and training materials.

However, Loom isn't for everyone. You might cancel because you've found a cheaper alternative, your team no longer needs async video, your free tier has hit its limits, or your paid plan no longer justifies the cost. Whatever your reason, Stopee is here to walk you through the process with clarity and confidence.

Common reasons singaporeans cancel loom

Budget constraints are real. If you're a solo creator or small business, the jump from free to Business (approximately S$24.30 per month) can feel steep. You might also cancel because your team adopted a different collaboration tool, your project ended, or you prefer an alternative platform with better local payment support for Singapore users.

Loom pricing in singapore

Understanding Loom's cost structure helps you decide whether to keep or cancel your subscription.

Pricing breakdown

Important pricing notes for singapore users

Loom bills you in USD, and your bank or payment provider will convert the amount to SGD at their exchange rate. The SGD figures in the table above are approximations only and may vary slightly depending on your payment method and current exchange rates. Always check your billing statement to see the exact SGD amount you're charged.

How to cancel loom: step-by-step instructions

Cancellation works differently depending on how you purchased Loom and where your billing is managed.

Cancel loom via the web (direct billing)

If you signed up directly on Loom's website and pay Loom directly, follow these steps to downgrade or cancel your subscription.

1. Sign in to your Loom account at loom.com
2. Click on your workspace name or profile icon (top right corner)
3. Select Workspace Settings from the dropdown menu
4. Navigate to Plan and Billing in the left sidebar
5. Click Manage Subscription or Current Plan
6. Select Downgrade to Starter or Cancel Plan
7. Follow the on-screen prompts to confirm your downgrade or cancellation
   • Loom may ask why you're cancelling; you can skip this or provide feedback
   • Confirm the cancellation date (usually takes effect at the end of your current billing period)
8. Check your email for a cancellation confirmation receipt

Pro tip: You retain full access to your account and recorded videos until your current billing period ends. There's no rush to export everything immediately, but do it before your period expires if you want to preserve your content elsewhere.

Cancel if you purchased via atlassian

If your Loom subscription is billed through an Atlassian Cloud account, you must cancel through Atlassian's billing portal, not Loom's website.

1. Sign in to admin.atlassian.com with your Atlassian account credentials
2. Click Billing in the left navigation menu
3. Find Loom in your list of subscriptions or apps
4. Click Manage next to Loom
5. Select Downgrade or Cancel Subscription
6. Confirm the cancellation or downgrade
   • Atlassian will specify when the change takes effect
   • You'll receive a confirmation email from Atlassian

Warning: Cancelling Loom on the Loom website will not cancel your Atlassian-managed subscription. You must use the Atlassian billing portal or contact Atlassian support directly.

Cancel if you purchased via apple app store or google play

If your Loom subscription is managed through the Apple App Store or Google Play, the subscription is tied to your device app store account, not your Loom account.

1. On your iPhone, iPad, or Mac:
   • Open the App Store
   • Tap your profile icon (top right)
   • Select Subscriptions
   • Find and tap Loom
   • Tap Cancel Subscription and confirm
2. On Android devices:
   • Open Google Play
   • Tap your profile icon (top right)
   • Go to Payments and subscriptions > Subscriptions
   • Find Loom and tap it
   • Tap Cancel subscription and confirm

Warning: Deleting the Loom app from your device or cancelling through Loom's website will NOT cancel an app store subscription. You must cancel directly through the App Store or Google Play to stop billing.

What happens after you cancel loom

Cancellation is rarely instant, and understanding the timeline helps you avoid surprise charges and plan your next steps.

Access and billing timeline

When you cancel Loom, your access doesn't stop immediately. Your cancellation takes effect at the end of your current billing period. This means if you cancel mid-cycle, you keep full access to your Loom account, recordings, and premium features until that billing period ends. No additional charges will appear on your next statement.

If you purchased through Atlassian, the same rule applies: access continues until the current billing period closes. If you used the App Store or Google Play, your access stops once the cancellation is processed by that platform.

Your account and recorded content

Cancelling Loom does not delete your account or your recorded videos automatically. Your account and all your content remain available according to Loom's retention policies. However, after cancellation, you won't be able to record new videos (unless you remain on the free Starter plan), and certain premium features like advanced analytics and custom branding will no longer be available to you.

Pro tip: Before your billing period ends, export or download any videos you want to keep. Loom lets you download recordings in MP4 format. Do this while you still have access to paid features, as your ability to manage or export content may change once your subscription fully expires.

Refund policy and your options in singapore

Refunds are where cancellation gets complicated, and it's important you know your rights.

Loom's standard refund policy

Loom does not offer prorated refunds for mid-cycle cancellations. If you cancel on the 5th day of a 30-day billing period, you will not receive a refund for the remaining 25 days. You retain access until the end of the period, but no money comes back to your account or card.

Refund requests are considered on a case-by-case basis only within 90 days of the original charge. Submitting a request does not guarantee approval; Loom decides whether to refund based on the circumstances.

When you might push for a refund

If you were charged without consent, charged twice by mistake, or believe the charge was fraudulent, contact Loom support immediately. Stopee encourages you to document everything: the date of the charge, the amount, your email address associated with the account, and a clear explanation of the issue.

Under Singapore's Consumer Protection (Fair Trading) Act, if Loom has engaged in unfair trading practices (such as misleading billing information or difficulty finding cancellation options), you have grounds to dispute the charge.

Chargeback and bank-level dispute

If Loom denies your refund request and you believe the charge is unjust, you can file a chargeback dispute with your bank. Contact your bank's dispute resolution team, explain the issue, and provide evidence (screenshots, emails, charge statements). Your bank will investigate and may reverse the charge if they agree with you.

Warning: Filing a chargeback may result in your Loom account being suspended or closed. Use this option only after Loom has refused to help.

Your consumer rights in singapore

Singapore law protects you when you buy digital services, even online subscriptions.

Consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act applies to digital services like Loom. Under this Act, traders (including Loom) must not engage in unfair trading practices, such as:

• Making misleading claims about features, pricing, or refund policies
• Hiding cancellation options or making them intentionally difficult to find
• Charging you without clear consent or authorization
• Failing to provide accurate billing information

If Loom has engaged in any of these practices, you have the right to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).

Cooling-off rights for digital services

Unfortunately, digital services generally do not enjoy a statutory 14-day cooling-off period in Singapore, unlike some physical goods or distance contracts. This means once you purchase a Loom subscription, you cannot automatically cancel and receive a refund simply because you changed your mind. Loom's cancellation and refund terms are generally enforceable.

Escalation: CCCS complaint

If you believe Loom has treated you unfairly or violated the Consumer Protection (Fair Trading) Act, you can lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). Visit cccs.gov.sg and click "Make a Complaint" to submit your case. Include all relevant documentation: charge statements, emails, screenshots of the cancellation process, and a detailed description of the issue.

Stopee recommends keeping copies of all correspondence with Loom and your bank for at least 12 months in case you need to reference them.

Common mistakes when cancelling loom

Cancelling a subscription can feel stressful, especially when unexpected charges or confusing billing appear. Here are the pitfalls Stopee sees most often so you can avoid them.

Mistake 1: cancelling through the wrong platform

This is the most common error. You sign up for Loom via the web, but then try to cancel through the App Store or Google Play. The cancellation goes through on the app, but your web subscription keeps billing. Two weeks later, you see another charge and assume the first cancellation didn't work.

Always cancel through the same platform where you purchased. If you're unsure, check your email confirmation from the original sign-up to see if Loom, Atlassian, or an app store is billing you.

Mistake 2: assuming deletion of the app equals cancellation

Deleting the Loom app from your phone does not cancel your subscription. Your subscription lives in the app store's system, not on your device. You must cancel through the app store itself, or you'll be charged again next month.

Mistake 3: not checking your cancellation confirmation

After you click "Cancel," Loom should send you a confirmation email. Some users skip this step, assume they're done, and then get surprised by a charge 30 days later. Always open that confirmation email and verify the cancellation date and final billing period.

Mistake 4: cancelling too close to your billing date

If your billing date is tomorrow and you cancel today, your cancellation might not process until after you're charged again. Cancel early in your billing cycle to avoid overlap or confusion about which cycle covers which dates.

Mistake 5: not exporting videos before the billing period ends

Once your subscription fully expires after cancellation, you may lose access to certain features needed to download or export your recordings. Export while you're still within your paid period, even if you've cancelled.

Checklist: before and after you cancel

Use this checklist to ensure you cancel Loom safely and don't forget anything important.

Before you cancel

• Check your current billing date and subscription type (direct, Atlassian, or app store)
• Export or download all videos you want to keep in MP4 format
• Share any important videos with your team or collaborators
• Inform your workspace members if they depend on your Loom recordings
• Review your last three billing statements to confirm no duplicate charges
• Decide whether to downgrade to Starter (free) instead of cancelling completely

During cancellation

• Complete the full cancellation flow without closing the browser window mid-process
• Take a screenshot of the final confirmation page
• Note the cancellation date and final billing period end date
• Check for a confirmation email within 10 minutes

After cancellation

• Verify that no new charge appears on your next statement (after the billing period ends)
• If a charge does appear, contact Loom support within 7 days with your confirmation screenshot
• Keep your cancellation email for at least 12 months
• If you need to dispute the charge, contact your bank or file a CCCS complaint within 30 days of the unwanted charge

Key comparison: keep vs. cancel

Before you cancel, ask yourself: should you stay on Loom, downgrade, or leave entirely?

How stopee can help you stay in control

Cancelling a subscription shouldn't be a hidden obstacle course. At Stopee (stopee.com), we believe every consumer deserves clarity, transparency, and respect when managing their digital services. That's why Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute unfair charges, and understand their consumer rights.

Whether you're cancelling Loom because you've outgrown it, found a cheaper alternative, or were charged unfairly, Stopee is here to guide you. We provide step-by-step cancellation instructions, explain your legal rights in Singapore, and help you prepare for the conversations you might need to have with customer support or your bank.

Before you hit that cancellation button, bookmark Stopee or save this guide. If something goes wrong-if you're still being charged, if Loom refuses to cancel, or if you need help filing a dispute-Stopee has the tools and knowledge to get you answers.

Next steps

Ready to cancel? Go back to the "How to cancel Loom" section and follow the steps for your subscription type. Unsure whether to cancel or downgrade? Review the "Key comparison" table above. If you've been charged unfairly and Loom won't help, jump to "Refund policy and your options in Singapore" to see how to file a bank dispute or CCCS complaint.

Stopee puts you back in control of your money and your digital life.