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Cancel Screenpal: Step-by-Step Guide
How to cancel screenpal and protect your subscription rights in singapore
What screenpal is and why you might want to cancel
Screenpal is a subscription-based screen recording and editing platform designed for educators, content creators, and teams. The service lets you capture video tutorials, software demonstrations, training sessions, and team updates with built-in editing tools, automated captions, and chapter markers.
You may have signed up for Screenpal via the App Store, Google Play, or the web platform itself. Whether you have finished your project, found a cheaper alternative, or simply no longer need the service, Stopee is here to guide you through cancelling safely and reclaiming your money where you have a legal right to it.
Common reasons to cancel screenpal
You might cancel because your editing project has wrapped, you prefer a competing tool, the subscription cost no longer fits your budget, or you did not realise you were being charged after a free trial ended. Many people also cancel after discovering hidden auto-renewal features buried in account settings.
Your cancellation starts here
Cancelling Screenpal is straightforward once you know where to look. Stopee has worked with thousands of consumers facing subscription traps, and we have learned that the platform makes it deliberately harder to cancel than to sign up. This guide cuts through the confusion and shows you the fastest, safest path to cancellation.
How to cancel screenpal on the web
If you subscribed directly through the Screenpal website, you cancel your subscription via your account dashboard.
- Visit the Screenpal website and log into your account using your email and password.
- Navigate to Account Settings in the main menu or user profile dropdown.
- Select Plan and Billing or Subscription (the exact label varies by region).
- Look for a button labelled Cancel subscription, Turn off auto-renewal, or Manage plan.
- Click that button immediately.
- Screenpal will ask you to confirm the cancellation and may offer a discount to tempt you to stay; ignore it unless the discount is genuinely better than your current rate.
- Confirm the cancellation when prompted.
- You will see a confirmation message on screen and should receive a confirmation email within minutes.
- Save or screenshot this confirmation for your records.
Pro tip: Do not close your browser immediately after cancellation. Wait 10 seconds and refresh the page to verify that the subscription status now shows "Cancelled" or "Inactive" rather than "Active".
Warning: Some users report that Screenpal's dashboard shows different renewal dates in different places. If you see conflicting information, take a screenshot and contact support to clarify your exact renewal date before it charges you again.
What to check after cancelling on the web
After you cancel via the website, your access to Screenpal's paid features continues until the end of your current billing cycle. You will not be charged again unless you accidentally reactivate your subscription. Log back in after 24 hours to confirm the cancellation persists.
How to cancel screenpal on iOS (App store)
If you subscribed through the Apple App Store, you must cancel through Apple's own subscription management system, not through the Screenpal app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID banner at the top of the Settings screen.
- Select Subscriptions.
- Find and tap Screenpal in the list of active subscriptions.
- Tap Cancel subscription or Turn off auto-renewal.
- Confirm the cancellation by following the on-screen prompts.
- You will see a confirmation that shows your cancellation date and when your access ends.
Pro tip: Apple gives you a grace period. If you cancel at least one full calendar day before your renewal date, you will not be charged. However, if your renewal is tomorrow, cancelling today may not stop the charge. Check your renewal date carefully before you cancel.
Warning: Do not delete the Screenpal app from your phone. Deleting the app does not cancel your subscription; it only hides it. You must use the Apple ID Subscriptions menu to stop charges.
Your access after cancelling on iOS
You keep access to Screenpal's premium features until your current billing period ends. After that date, your account reverts to the free version (if one exists) or loses access entirely, depending on Screenpal's policy.
How to cancel screenpal on android (Google play)
Android users subscribed via Google Play must cancel through the Google Play Store app or website, not inside Screenpal itself.
- Open the Google Play Store app on your Android device.
- Tap your Profile icon in the top-right corner.
- Select Manage subscriptions.
- Tap Screenpal from your list of active subscriptions.
- Tap Cancel subscription.
- Follow any prompts asking you to confirm or provide feedback on why you are cancelling.
- You will receive a confirmation email from Google Play confirming the cancellation and your final access date.
Pro tip: Google Play stops charging immediately when you cancel, but you retain access until the end of your current billing period. There is no grace period like with Apple, so cancel whenever you decide you no longer want the service.
Warning: Some users cancel on Google Play but forget they also have a web subscription active. Check all three channels (web, iOS, Android) if you have used multiple sign-up methods.
Understanding your refund rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you in ways many consumers do not realise. Knowing your rights is the fastest way to recover money if Screenpal refuses to refund you.
What the law says about refunds
Under Singapore law, you have a statutory right to cancel certain distance contracts (those made online or at a distance) within 14 calendar days of purchase and receive a full refund, provided the seller has not already begun performing the service. Once Screenpal has given you access to screen recording or editing tools, the 14-day cooling-off period is typically considered to have ended.
However, if you cancelled your subscription in the first 14 days without using the service significantly, you may have grounds to demand a refund. Screenpal's standard policy of "no refunds for early cancellation" does not automatically override consumer law.
When screenpal must refund you
Screenpal must refund you if:
- You cancel within 14 days of purchase and have not meaningfully used the service.
- The service was billed fraudulently or without your clear consent (for example, after a free trial that rolled over into a paid subscription without explicit confirmation).
- The service fails to deliver what was promised in the product description or advertising.
- You discover you were charged twice for the same subscription period.
Pro tip: If Screenpal refuses to refund you and you believe you have a legal right under the Consumer Protection (Fair Trading) Act, escalate to the CASE (Consumers Association of Singapore) or the Ministry of Trade and Industry (MTI) Consumer Protection Division. Both agencies have free dispute resolution services and can pressure companies into compliance.
Screenpal pricing in singapore (App store)
Screenpal offers several subscription tiers through the Singapore App Store. Understanding the cost of each plan helps you decide whether the service is worth keeping.
| Plan name | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Screen Recorder: Deluxe (monthly) | S$9.98 | Every month | Occasional video makers testing the platform |
| Screen Recorder: Deluxe (annual) | S$69.98 | Once per year | Budget users committed to the service |
| Screen Recorder: Premier (monthly) | S$19.98 | Every month | Regular creators needing standard editing tools |
| Screen Recorder: Premier (annual) | S$119.98 | Once per year | Professionals who record frequently |
| Screen Recorder: Max (monthly) | S$29.98 | Every month | Teams and advanced editors |
| Screen Recorder: Max (annual) | S$179.98 | Once per year | Agencies and production companies |
Annual plans offer better per-month value but lock you into a longer commitment. If you are unsure whether you will use Screenpal long-term, choose the monthly plan and upgrade later.
What happens to your account and data after cancellation
Cancelling your Screenpal subscription does not delete your account or videos immediately. Understanding what you keep and what you lose helps you preserve important recordings before access ends.
Your access during the cancellation notice period
You retain full access to all paid features until the end of your current billing period. If your renewal date is 15 August and you cancel on 1 August, you can still edit, download, and share videos until 15 August. After that date, your access is either downgraded to a free tier or removed entirely, depending on Screenpal's policy in your region.
Exporting and backing up your videos
Before your subscription ends, download or export any videos you want to keep. Screenpal does not guarantee that your account or recordings will remain available after you cancel, especially if your subscription expires without renewal. Most screen recording tools allow you to download projects as video files before you lose access.
Account reactivation after cancellation
If you decide you want Screenpal again after cancelling, you can reactivate your subscription at any time through the same platform (web, App Store, or Google Play). Your old videos may or may not be available depending on how long you stayed cancelled; contact Screenpal support to confirm before resubscribing.
Common mistakes when cancelling screenpal
Cancelling a subscription should be simple, but Screenpal's design makes it surprisingly easy to slip up and get charged again. We have seen this happen to hundreds of consumers.
Mistake 1: cancelling the app instead of the subscription
Deleting the Screenpal app from your phone does not cancel your subscription. Your payment method will still be charged every month. You must cancel through the Settings app (iOS) or Google Play Store app (Android), not by uninstalling Screenpal itself.
Mistake 2: missing the grace period on iOS
Apple charges your card one day before the renewal date. If your renewal is tomorrow and you cancel today, you may still be charged. Always check your renewal date in the Apple ID Subscriptions menu and cancel at least two days in advance if you want to avoid the upcoming charge.
Mistake 3: forgetting you subscribed via multiple platforms
Some users sign up for Screenpal on the web, then also on iOS, and forget about one of the subscriptions. Both keep charging independently. Log into the Screenpal website and check your App Store and Google Play subscriptions to ensure you have cancelled on every platform where you are paying.
Mistake 4: not saving your cancellation confirmation
If Screenpal charges you after cancellation, your best defence is a screenshot of the cancellation confirmation email showing the date and time you cancelled. Without it, the company can claim you never cancelled. Save these confirmations for at least three months after cancellation.
Mistake 5: ignoring the "turn off auto-renewal" option
Some platforms let you either cancel the subscription entirely or simply turn off auto-renewal, which gives you access through the current period but stops future charges. If you are not sure which button does what, turn off auto-renewal first, then cancel entirely on your next login to be sure.
Your cancellation checklist for screenpal
Use this checklist to confirm you have cancelled safely and completely.
| Task | Status | Notes |
|---|---|---|
| Cancel on the Screenpal website (if you subscribed there) | ☐ Done | Log in and go to Plan and Billing |
| Cancel on the App Store (if you subscribed on iOS) | ☐ Done | Settings > Apple ID > Subscriptions > Screenpal |
| Cancel on Google Play (if you subscribed on Android) | ☐ Done | Google Play Store app > Profile > Manage subscriptions > Screenpal |
| Download and export important videos | ☐ Done | Do this before your final access date |
| Take screenshots of all cancellation confirmations | ☐ Done | Save these for three months after cancellation |
| Verify no new charges appear in the next billing cycle | ☐ Done | Check your bank statement or card activity after your renewal date passes |
If screenpal refuses to refund you or keeps charging
If you cancelled successfully but Screenpal still charged you, or if the company refuses to refund you despite your legal right, Stopee recommends escalating immediately to Singapore's consumer protection authorities.
Step-by-step escalation process
- Email Screenpal support with a clear subject line: "Dispute: Unauthorised charge after cancellation on [date]". Include screenshots of your cancellation confirmation and your bank statement showing the disputed charge.
- Give Screenpal 7 business days to respond and refund you.
- If Screenpal does not respond or refuses, contact CASE (Consumers Association of Singapore) at their website or phone line. CASE offers free mediation for consumer disputes.
- File a complaint with the Ministry of Trade and Industry (MTI) Consumer Protection Division if CASE mediation fails. MTI can investigate and compel Screenpal to refund you.
- If the charge was made via credit card or debit card, you also have the right to dispute the transaction with your bank. Ask your bank about the chargeback process.
Pro tip: CASE has resolved thousands of subscription disputes between Singapore consumers and foreign companies. The process is free and often successful. Do not assume you are stuck with the charge.
Screenpal contact details
For cancellation correspondence and disputes, Screenpal accepts mail at:
Screenpal (mailing address)
P.O. Box address provided by Screenpal support or on their website.
For general customer support inquiries, visit Screenpal's official website or check your account dashboard for a contact form. Stopee recommends always sending cancellation requests via email or through your account dashboard so you have proof of submission.
How stopee helps you cancel screenpal safely
Stopee is a consumer advocacy platform dedicated to helping people cancel subscriptions, fight unfair charges, and reclaim their money. We have helped thousands of consumers cancel Screenpal and recover refunds they did not know they had a right to.
Our guides cover every cancellation method, flag common dark patterns and auto-renewal traps, and explain your consumer rights under Singapore law. Stopee also connects you with tools and templates to dispute charges with your bank and escalate to consumer authorities when companies refuse to refund.
Whether you are cancelling Screenpal because you found a cheaper alternative, no longer need screen recording, or were charged without your consent, Stopee is here to make cancellation fast, transparent, and empowering. You have the right to cancel, the right to a refund where the law allows, and the right to support when a company refuses. Stopee has helped thousands of consumers cancel unfairly and we can help you too.