Manage Lusha

How to cancel lusha in india and recover unused credits

What is lusha and why indian sales teams use it

Lusha is a Software-as-a-Service (SaaS) platform that delivers business contact information and company intelligence to sales, recruiting, and outreach teams across India and globally. If you work in B2B sales, recruitment, or business development, you've likely used Lusha to find decision-maker emails, phone numbers, and company data during prospecting workflows.

The platform operates on a subscription model and integrates directly into your web browser, dashboard, and mobile applications. You access contact details through a web interface, a browser extension that enriches your prospecting workflow, and optional mobile app purchases through the Apple App Store or Google Play.

Core features and how they work

Lusha focuses on accelerating your outreach by providing verified B2B contact information in real time. As you research prospects or companies, the browser extension surfaces phone numbers, email addresses, and job titles without requiring you to leave your workflow. The platform also offers a community feature that rewards users who contribute data-sharing verified business contact information in exchange for credits and platform access.

Many Indian sales teams adopt Lusha because it reduces research time and integrates seamlessly into existing tools like LinkedIn, email clients, and CRM platforms. However, if you've decided the cost no longer justifies the value, or if you've found a better alternative, you have clear cancellation options.

Lusha subscription model in india

Lusha operates on a recurring billing cycle, meaning your subscription automatically renews at the end of each billing period unless you cancel proactively. Unused credits do not roll over to the next period and are forfeited when your subscription ends. This structure is common in SaaS platforms, but it places the responsibility on you to cancel before the next charge date to avoid unwanted renewals.

Your consumer rights and protections under indian law

As an Indian consumer, you're protected under the Consumer Protection Act, 2019, which governs how companies like Lusha must handle subscriptions, billing, and refunds. Understanding your rights is the first step toward a smooth cancellation and potential recovery of funds.

What the consumer protection act says about subscriptions

The Consumer Protection Act, 2019, requires that any company offering a subscription service must provide transparent terms, clear cancellation methods, and fair refund conditions. If Lusha's cancellation process is deliberately hidden, if you're charged after cancellation, or if the company refuses to honour your cancellation request, you have grounds to file a complaint with your State Consumer Disputes Redressal Commission.

Specifically, the Act mandates that companies must confirm your cancellation in writing and provide evidence of the cancellation date. If Lusha continues to charge your payment method after you've cancelled, that's a violation of your consumer rights.

When you can demand a refund

Under the Consumer Protection Act, you can claim a refund if:

• You cancel within 14 days of purchase (cooling-off period for digital services may apply, though Lusha's terms vary)
• Lusha breaches its Service Level Agreement (SLA) and the issue persists despite written notice
• The service is not delivered as advertised or promised in the contract
• You're charged after you've cancelled, or the company ignores your cancellation request

Pro tip: Keep all email confirmations, screenshots of cancellation requests, and records of any unauthorised charges. These are evidence if you need to escalate to the Consumer Disputes Redressal Commission.

Escalation pathways if lusha refuses

If Lusha does not respond to your cancellation request within 7 days, or if you're charged after cancellation, you can file a complaint with:

• Your State Consumer Disputes Redressal Commission (for claims up to ₹1 crore)
• The National Consumer Disputes Redressal Commission (for claims above ₹1 crore)
• Your local District Consumer Redressal Commission as the first point of appeal

Stopee has helped thousands of consumers navigate these pathways when companies resist cancellation requests, and we recommend documenting everything from day one.

How to cancel lusha via the web dashboard

Cancelling via the web dashboard is the fastest and most direct method for standard paid subscriptions. This process takes under 5 minutes and generates an immediate confirmation that you can save as proof of cancellation.

Step-by-step cancellation process

1. Sign in to your Lusha account at lusha.com using your registered email and password.
   • If you've forgotten your password, click "Forgot password" and follow the email reset link.
2. Navigate to Account & Settings in the top-right corner of your dashboard.
   • Look for a gear icon or account profile menu-this location varies slightly depending on whether you're using the main dashboard or the browser extension.
3. Select Payments & Subscription or Subscription from the account menu.
   • This section displays your current plan, billing cycle, and renewal date.
4. Locate the Cancel Plan button or link.
   • Some accounts display "Manage Subscription" or "View Subscription Details"-click these first if "Cancel Plan" is not immediately visible.
5. Click Cancel Plan and confirm your cancellation in the pop-up dialog.
   • Lusha may ask why you're cancelling-you can skip this survey or answer briefly. Your response does not affect the cancellation.
6. Save or screenshot the cancellation confirmation page, which will display your cancellation date and confirmation number.
   • This is your proof of cancellation for consumer protection records.

Warning: Do not assume your cancellation is complete until you receive a confirmation email from Lusha. Check your inbox and spam folder within 15 minutes. If no email arrives, repeat steps 1-5 and contact Lusha support with your confirmation number.

What happens immediately after cancellation

Your Lusha subscription remains active until the end of your current billing cycle. You can continue to use the platform and any remaining credits until that date. After the final billing date passes, your account access will be suspended and you will no longer be charged.

Cancelling lusha subscriptions purchased through app stores

If you subscribed to Lusha through the Apple App Store or Google Play, you must cancel directly within those stores-the Lusha web dashboard cannot stop app-store renewals. This is a critical distinction that many users miss, leading to unexpected charges.

Cancel via apple app store (iOS)

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your Account icon in the top-right corner.
3. Select Subscriptions.
4. Find Lusha in the list of active subscriptions.
5. Tap or click Cancel Subscription.
   • Apple will ask if you want to keep the subscription-select "Confirm Cancellation" to proceed.
6. Take a screenshot of the cancellation confirmation, which will show "Expires [date]".

Pro tip: You can still use Lusha on iOS until the expiration date shown. Apple does not charge you again after that date if the cancellation is confirmed.

Cancel via google play store (Android)

1. Open the Google Play app on your Android device.
2. Tap your Profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Tap Lusha from the active subscriptions list.
5. Tap Cancel subscription.
   • Google will display the final billing date and confirm cancellation.
6. Screenshot the confirmation for your records.

Warning: If you cancel via the Lusha dashboard but your original purchase was through an app store, your app store subscription will continue to renew independently. Both cancellations must be processed separately to fully stop all charges.

Cancelling lusha community membership and data contributions

Lusha's community feature allows users to share verified business contact information in exchange for credits and platform access. If you've contributed data and now want to leave the community, you can disable future data sharing without affecting your main subscription.

How to leave the lusha community

1. Open the Lusha browser extension in your Chrome, Safari, or Edge browser.
2. Navigate to Explore Community or the Community tab.
3. Look for FAQ or Help options within the community section.
4. Search for or click Leave Lusha community.
5. Confirm that you want to stop contributing data.
   • Any data you've already shared will remain in Lusha's database; leaving the community only stops future contributions.

Important: Leaving the community does not cancel your paid subscription or stop your account from being charged. If you want to cancel your entire Lusha account, follow the web dashboard cancellation steps in the previous section.

Understanding refunds and what you'll recover after cancellation

Refund policies vary depending on why you're cancelling and whether your contract meets specific exceptions. Stopee recommends understanding these terms before you cancel so you know exactly what to expect.

Standard refund policy

Lusha's default position is that subscription payments are non-refundable. Unused credits are forfeited at the end of your billing cycle, and you cannot carry credits forward to a future subscription. If you cancel mid-cycle, you do not receive a prorated refund unless a specific exception applies (see below).

This means if you pay ₹5,000 upfront for a monthly subscription and cancel after 10 days, Lusha will not refund the remaining 20 days of unused service or credits under the standard policy.

Exceptions: when you may receive a refund

Service Level Agreement (SLA) breach: If Lusha fails to meet its guaranteed uptime or service availability (typically 99.5% uptime) and this issue persists for more than 3 months after you provide written notice, you may be eligible to terminate the contract and claim a prorated refund for unused months. Review Lusha's SLA terms in your contract or on their legal page for exact thresholds and procedures.

Non-delivery of service: If you cancel because Lusha's service is not functioning as advertised (e.g., contact data is consistently inaccurate or the platform is unavailable), you may have grounds for a partial refund under consumer protection law. Document any service failures with screenshots and timestamps.

Unauthorised charges: If Lusha charges you after you've cancelled, or if your payment method is charged without authorisation, you can dispute the charge with your bank and file a consumer complaint. Stopee can guide you through this escalation if needed.

How to claim an SLA refund

1. Review your Lusha contract or SLA document to confirm the exact uptime guarantee and notice requirements.
2. Document all service disruptions with dates, times, and evidence (screenshots, support tickets).
3. Send a formal written notice to Lusha's support email or registered contact address (see address section below), referencing the SLA breach and citing specific dates.
4. Allow 30 days for Lusha to respond. If the issue is not resolved, proceed with the formal termination process outlined in your contract.
5. Submit your refund claim with supporting evidence. Lusha will calculate the prorated amount for unused full months.

Pro tip: Send all formal notices via registered email so you have a delivery receipt. This is critical evidence if you need to escalate to the Consumer Disputes Redressal Commission.

What happens after you cancel lusha

Cancellation is just the beginning of the post-subscription period, and knowing what to expect helps you avoid missed access or surprise charges.

Account access and feature availability

Until your final billing date, you retain full access to Lusha's features, the browser extension, and any remaining credits. On the day after your final renewal date, your account access is suspended. The browser extension will stop functioning, and you will no longer be able to retrieve contact data.

If you try to use the extension after cancellation, you'll see a message prompting you to reactivate or upgrade your subscription.

Data retention and privacy

Lusha retains your account data, contribution history, and usage logs subject to their privacy policy and applicable data protection laws. If you want Lusha to delete your personal data, you can submit a data deletion request through their privacy contact form. This is separate from cancellation and may take 30-60 days to process.

Community data you've shared remains in Lusha's database even after cancellation. If you have privacy concerns, consider submitting a formal data deletion request to Lusha's Data Protection Officer.

Removing the browser extension

After cancellation, you should uninstall the Lusha browser extension to prevent accidental clicks and to free up browser resources. Steps vary by browser:

• Chrome: Click the extensions icon > find Lusha > click the three-dot menu > Remove.
• Safari: Safari menu > Preferences > Extensions > find Lusha > Uninstall.
• Edge: Click the extensions icon > find Lusha > click the three-dot menu > Remove from Microsoft Edge.

Lusha pricing in india and whether the cost justifies your usage

Understanding Lusha's pricing structure helps you decide whether cancellation makes sense for your budget and sales goals. Stopee recommends reviewing these factors before finalising your cancellation decision.

Pricing overview

Lusha does not publicly display fixed INR pricing on their India landing pages; instead, pricing is customised based on your location, account type, and usage volume. However, global Lusha plans typically start at approximately USD 199 per month (roughly ₹16,500-₹17,000 depending on exchange rates) for starter plans and scale upward for teams and enterprise accounts.

Indian buyers often encounter dynamic pricing based on payment method, bulk user licenses, and annual commitment discounts. Annual subscriptions typically offer 15-20% savings compared to month-to-month billing.

Comparison of alternatives in india

If you're cancelling because Lusha's cost has increased or because you've found a cheaper alternative, use Stopee's comparison tool to audit all your subscriptions and identify other tools you might be paying for but not using.

Common mistakes to avoid when cancelling lusha

Cancelling a subscription should be straightforward, but many users unknowingly create complications that lead to continued charges or lost access to important data.

Mistake 1: cancelling only the web account and forgetting the app store subscription

This is the most common error. You cancel via the Lusha dashboard, believe you're done, and then discover a charge from Apple or Google the next month. The two systems operate independently-you must cancel both if you subscribed through an app store.

Avoid it: Before cancelling the web account, check whether your original purchase came from Lusha.com or an app store. If it was an app store purchase, cancel there first and wait for the confirmation email before touching the web account.

Mistake 2: not saving the cancellation confirmation

If Lusha's system fails or you need to prove cancellation to your bank or to a consumer authority, you'll need that confirmation number and timestamp. Without it, Lusha can claim they never received your cancellation request.

Avoid it: Screenshot every confirmation page, save the confirmation email, and write down the cancellation date. Store these in a folder titled "Lusha Cancellation Proof" on your device or cloud storage.

Mistake 3: cancelling too close to the billing date

Lusha processes cancellations within 24-48 hours, but system delays can occur. If you cancel on the final day of your billing cycle, there's a small risk your cancellation won't process before the next charge is triggered.

Avoid it: Cancel at least 3-5 days before your next billing date (visible in your Account & Settings section). Check the exact renewal date in your subscription details and work backward.

Mistake 4: ignoring unplanned charges after cancellation

If you're charged after cancellation, some users assume it's a system error and do nothing. In reality, you have consumer protections and should take immediate action.

Avoid it: If you see a charge 5+ days after cancellation, email Lusha support with your cancellation confirmation number and demand a refund within 7 days. If they don't respond, file a chargeback with your bank and notify your State Consumer Disputes Redressal Commission. Stopee's escalation guide walks you through this process step by step.

Cancellation checklist and post-cancellation tasks

Use this checklist to ensure your Lusha cancellation is complete and irreversible.

Escalation and consumer complaints if lusha refuses to cancel

In rare cases, Lusha may ignore your cancellation request or continue charging you after you've cancelled. Stopee has helped thousands of consumers navigate formal complaints when companies resist cancellation, and these steps protect your rights.

Step 1: formal written notice

Send a registered email or formal letter to Lusha's support and billing addresses (see below) stating:

• Your account email and account number
• The date you requested cancellation
• Any confirmation numbers or reference IDs
• A clear demand for immediate cancellation and proof of cancellation within 7 days
• Notice that you will escalate to the consumer authority if they do not comply

Keep a copy of this letter and proof of delivery.

Step 2: file a complaint with your state consumer redressal commission

If Lusha does not respond within 7 days, file a formal complaint under the Consumer Protection Act, 2019. You'll need:

• Your cancellation request emails and confirmation numbers
• Proof of all charges (bank statements or payment screenshots)
• Screenshots showing the continuation of charges after cancellation
• The formal letter you sent to Lusha (and proof of delivery)

The Commission typically responds within 30-90 days and can order Lusha to refund your money plus award compensation for the inconvenience and violation of consumer rights.

Step 3: dispute the charge with your bank

Contact your bank immediately and request a chargeback or dispute for any charge that occurred after your cancellation date. Provide your cancellation confirmation and the bank's dispute team will investigate. Most banks reverse fraudulent charges within 15-30 days.

Pro tip: Initiate a chargeback alongside your Consumer Commission complaint. Both processes can run in parallel, and the bank's reversal often speeds up Lusha's resolution.

Lusha's contact and physical addresses for formal notices

If you need to send a formal cancellation notice or complaint to Lusha, use these verified contact details:

Primary contact addresses

Lusha Support (Web & General Inquiries):

Email: support@lusha.com

Website: lusha.com

Lusha Systems Inc. (Registered Address - USA):

1325 Avenue of the Americas, New York, NY 10019, United States

Lusha Systems Ltd. (Registered Address - Alternative):

10 Downing Street, London, EC4R 3AB, United Kingdom

Data Protection Officer (GDPR & Privacy Requests):

Email: privacy@lusha.com

Use the DPO contact for data deletion requests or privacy-related complaints.

Consumer Complaint Escalation: If you're based in India and Lusha does not respond to your support email within 7 days, file a complaint with your nearest State Consumer Disputes Redressal Commission instead of continuing to email Lusha. The Commission holds more weight in formal proceedings.

Final summary: making your cancellation decision

Cancelling Lusha is a straightforward process when you know the steps, timing, and your consumer protections. Whether you're cancelling because costs have increased, you've found a better alternative, or the platform no longer fits your sales workflow, Stopee has guided thousands of Indian professionals through this exact decision.

The key steps are simple: verify your renewal date, cancel via the web dashboard 3-5 days early, save all confirmations, and check your bank statement for 45 days to confirm no further charges. If you subscribed through an app store, cancel there separately. If Lusha continues to charge you or refuses to cancel, file a formal complaint with your State Consumer Redressal Commission-the Consumer Protection Act, 2019, is on your side.

Stopee's mission is to empower you to take control of your subscriptions, avoid unwanted charges, and recover funds when companies fail to honor your requests. Use this guide to cancel Lusha with confidence, and remember: your cancellation is final once you have confirmation. Stopee has helped thousands of consumers cancel subscriptions like this one, and we're here to support you every step of the way.