Manage Lusha

How to cancel lusha and protect your B2B contact investment

What is lusha and why you might cancel

Lusha is a business-to-business contact enrichment platform designed to help sales and marketing teams build prospect lists and verify business contact information. The platform integrates with your browser, CRM tools, and email workflows to simplify prospecting and lead enrichment across your entire team.

If you've signed up for Lusha in Singapore but discovered the credits don't stretch far enough, the interface doesn't fit your workflow, or you've found a cheaper alternative, cancelling promptly protects your budget and stops unwanted charges. This guide shows you exactly how to cancel Lusha and what to expect when you do.

How lusha works

Lusha operates on a credits-based system paired with tiered subscription plans. Your subscription grants you a monthly or annual credit allowance, browser extension access, CRM integrations, and team seat allocations. Credits expire at the end of each billing cycle and do not roll over-a key reason many users decide to cancel rather than let unused credits vanish.

Why cancellation matters in singapore

As a Singapore-based consumer, you're protected under the Consumer Protection (Fair Trading) Act, which gives you the right to cancel service subscriptions within a reasonable timeframe and seek refunds for services not rendered. Lusha's standard terms state that payments are non-refundable, but you have legal leverage if the platform fails to deliver promised service levels or if you cancel within cooling-off periods set by your payment method.

Your cancellation methods at a glance

Lusha offers two distinct cancellation channels depending on how you subscribed.

Web dashboard cancellation (direct lusha subscription)

If you signed up directly through Lusha's website and pay via credit card or invoice, you cancel through your Lusha account dashboard. Only your account administrator can perform this action, which means team members cannot unilaterally cancel on behalf of the whole organisation.

App store or google play cancellation (mobile subscriptions)

If you subscribed through Apple's App Store or Google Play, you must cancel your subscription directly within that platform's subscription management section. Cancelling within the Lusha dashboard alone will not stop App Store or Google Play charges-this is a critical trap that catches many users by surprise.

Step-by-step: how to cancel lusha via web dashboard

This process takes approximately three minutes and requires your account administrator credentials.

1. Log into your Lusha account at lusha.com using your administrator email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login screen and follow the email reset instructions immediately.
2. Navigate to the Account & Settings section, typically visible in your top-right menu or account dropdown.
   • Look for a gear icon or your profile name to access this menu.
3. Select Payments & Subscription from the Account & Settings submenu.
   • This section displays your current plan, billing date, and credit allocation.
4. Click the "Cancel Plan" button (usually positioned near your plan summary).
   • Lusha may ask you to confirm your cancellation and provide feedback on why you're leaving-this is optional but helps the platform improve.
5. Confirm your cancellation in the popup or follow-up page.
   • Your cancellation request is now submitted. Lusha will send a confirmation email to your registered account address within minutes.
6. Save this confirmation email for your records and cross-reference it with your bank statements over the next two billing cycles.
   • Pro tip: Set a phone reminder for the day before your current billing cycle ends to verify that Lusha does not charge you again. This catches mistakes early.

Step-by-step: how to cancel lusha via app store or google play

If you subscribed through a mobile app store, follow these platform-specific steps to ensure your subscription stops.

Cancel on apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the account icon (your profile picture) in the top-right corner.
2. Select Subscriptions from the menu.
   • A list of all your active subscriptions appears here.
3. Find Lusha in the subscriptions list and tap it.
   • You'll see your current plan, renewal date, and billing amount.
4. Tap "Cancel Subscription" and confirm your choice.
   • Apple will ask why you're cancelling (optional feedback).
5. Check your email immediately for an Apple cancellation confirmation.
   • Warning: Some users mistake the "End Subscription" option for an immediate cancellation, but App Store subscriptions typically end at the next renewal date, not immediately.

Cancel on google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Select Payments and Subscriptions.
   • Then choose Subscriptions from the submenu.
3. Tap Lusha in your active subscriptions list.
   • Your current plan and renewal date display on this screen.
4. Tap "Cancel Subscription" and follow Google's confirmation prompts.
   • Google Play sends an immediate confirmation email to your registered account.
5. Verify the cancellation took effect by opening Google Play again and confirming Lusha no longer appears under active subscriptions.
   • Pro tip: Screenshot your cancellation confirmation from Google Play as evidence if billing disputes arise later.

What happens immediately after you cancel

Cancellation is never instantaneous-Lusha's terms extend your access through the end of your current billing cycle to honour the payment you've already made.

Your account access during the notice period

After you click "Cancel Plan," your Lusha dashboard remains fully functional until your billing period ends. You retain browser extension access, CRM integrations, and all remaining credits during this window, so you should use your credits immediately if they're about to expire.

Most users receive a final account summary email five to seven days before their subscription fully terminates. This email lists your remaining credits and confirms your access end date, giving you a final opportunity to export data or contact information before losing platform access.

What you lose and when

On the first day after your billing cycle ends, Lusha removes your browser extension access, disables your CRM integrations, and freezes your unused credits. You cannot recover forfeited credits under Lusha's standard terms, even if you reactivate your subscription later. Data you exported before cancellation (CSV files, contact lists) remains yours to use, but live syncing with your CRM stops permanently.

Refund rights and what lusha's policy actually says

Lusha's published terms state that all payments are non-refundable and unused credits are forfeited at term end. However, this blanket policy has important exceptions under Singapore consumer law and Lusha's own service-level agreement.

Standard refund policy

For routine cancellations where Lusha has provided service without interruption, you should not expect a refund. The platform's credits-based model means that the "product" you purchased-the monthly lookup allowance-is considered consumed even if you didn't use every credit.

Exceptions: SLA-based refunds and service failures

Lusha's Terms of Service include a 99% weekly service-level agreement (SLA). If the platform experiences availability failures causing its uptime to drop below 99% more than once in three months, you have the right to terminate your agreement early and receive a prorated refund for any complete unused months. To claim this refund, you must document the outages, notify Lusha in writing within 30 days of the second breach, and request termination under this SLA provision.

Pro tip: Keep screenshots or logged records of any Lusha outages you experience. If you notice the platform is down, use an uptime monitoring tool to timestamp the incident and email Lusha's support team immediately with evidence.

Your consumer protection leverage

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a contract within a reasonable timeframe if the service provider breaches its core obligations. If Lusha misrepresents the number of credits included in your plan, fails to deliver promised integrations, or provides support below the promised standard, you can escalate your cancellation request and demand a proportional refund. Contact the Consumer Association of Singapore (CASE) if Lusha refuses to engage in good faith on this issue.

Lusha pricing and plan comparison

Understanding your plan's cost structure helps you decide whether cancellation is the right move or if a downgrade makes more financial sense.

Note: All prices are listed in USD. Lusha does not publish SGD-localized pricing, so your Singapore bank will convert USD charges at the interbank rate on your transaction date. Factor in a 3-5% currency conversion fee when budgeting.

Common mistakes people make when cancelling lusha

Cancellation seems straightforward, but small oversights can leave you paying for months after you thought you'd stopped.

Mistake 1: cancelling in the dashboard but forgetting about app store subscriptions

If you use both the Lusha website and the mobile app, you may have two separate active subscriptions. Cancelling one does not cancel the other. You must check both channels and cancel each subscription independently. Many users discover this mistake only when they see an unexpected App Store or Google Play charge three weeks after thinking they'd cancelled.

Mistake 2: assuming cancellation is immediate

Lusha honours your current billing cycle, which means you keep access and credits until the renewal date. If you cancel on day 5 of a 30-day monthly cycle, you still have 25 days of access remaining-and you will not receive a refund for those unused days. Plan your cancellation for the week before your renewal date to minimise wasted time and access.

Mistake 3: not exporting your contact data before the access window closes

Once your cancellation date passes, you lose access to your Lusha contact lists and enriched data. If you've built prospecting lists in Lusha that you want to use with another tool, export them as CSV files at least two days before your subscription ends. After your subscription terminates, Lusha does not provide data recovery or exports.

Mistake 4: ignoring the confirmation email

Lusha sends a cancellation confirmation email immediately after you submit your request. File this email in a dedicated folder and cross-check it against your next two billing statements. If a charge appears after your confirmed cancellation date, you have written proof of Lusha's error and can dispute the charge with your bank or credit card company under consumer protection rules.

Checklist: cancelling lusha safely and completely

Use this step-by-step checklist to ensure you've completed every part of the cancellation process and covered yourself against billing mishaps.

• Determine where you subscribed: Lusha website, Apple App Store, or Google Play.
• Log into your Lusha account and navigate to Account & Settings if cancelling via the website.
• Click "Cancel Plan" and confirm your cancellation request.
• Save the confirmation email Lusha sends you immediately after cancellation.
• If you subscribed via App Store or Google Play, cancel that subscription through the platform's subscription management section.
• Export all prospect lists and enriched contact data as CSV files before your access window closes.
• Set a phone reminder for two days before your final renewal date to verify that Lusha does not charge you again.
• Check your bank statement one week after your subscription end date to confirm no unexpected charges appear.
• If an unwanted charge occurs, dispute it with your bank immediately with your cancellation confirmation email as evidence.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you during and after the cancellation process.

Right to cancel within a cooling-off period

Depending on how you subscribed, you may have a cooling-off period (typically 5-14 days) during which you can cancel and receive a full refund. Credit card companies often provide longer windows than app store subscriptions. Check your payment method's terms or contact Lusha support to confirm whether your subscription qualifies for a cooling-off refund.

Right to refunds for service failures

If Lusha fails to meet its published service standards (99% uptime), breaches your data privacy rights, or misrepresents plan features, you have the right to cancel and claim a proportional refund under the Consumer Protection Act. Document all evidence and contact CASE (Consumer Association of Singapore) for guidance if Lusha refuses your refund claim.

Right to dispute charges

If Lusha charges you after you've cancelled, you can file a chargeback dispute with your bank or credit card issuer. Singapore's banking code requires banks to investigate within 30 days. Provide your cancellation confirmation email and account statements showing the unwanted charge as supporting evidence.

Escalation: contact the consumer association of singapore

If Lusha ignores your cancellation request, refuses to refund you after an outage, or continues charging you after you've cancelled, you can lodge a formal complaint with CASE. CASE mediates disputes between consumers and businesses at no cost and has the authority to recommend compensation or force refunds. Visit case.org.sg or call 6100 0315 (CASE Consumer Hotline) to file a complaint.

Stopee's recommended alternatives and next steps

Once you cancel Lusha, you'll want to move your prospecting workflow to a platform that fits your budget and process better. Stopee has reviewed dozens of contact enrichment tools and can help you identify alternatives that match your team size, credit budget, and CRM integrations. Many users find that simpler tools with lower credit costs or flat-rate models provide better value than Lusha's per-credit system.

If you're uncertain whether to cancel or simply downgrade to Lusha's free plan, contact Stopee's consumer advisory team. We help customers evaluate their subscription commitments, identify hidden charges, and negotiate better rates before they decide to cancel completely. Stopee's subscription cancellation guides have helped thousands of consumers recover money and time lost to forgotten subscriptions.

What to do after you cancel

After your Lusha cancellation is confirmed and your access window closes, follow these steps:

• Migrate your exported contact lists to your new prospecting platform within one week of cancellation to avoid data loss or misfiling.
• Update your CRM to reflect that Lusha data enrichment is no longer available and adjust your prospecting workflow accordingly.
• Monitor your bank and credit card statements for the next 60 days to catch any phantom charges.
• If you believe Lusha breached its service agreement, document your evidence and contact CASE within three months of the breach for potential refund recovery.

Final summary: your lusha cancellation roadmap

Cancelling Lusha is straightforward if you follow the right steps and avoid the common pitfalls outlined in this guide. You now understand that your cancellation method depends on where you subscribed (website versus app store), that your access extends through your current billing cycle, and that refunds are rare but possible if Lusha fails to deliver promised service levels.

Remember: only your account administrator can cancel via the Lusha dashboard, and you must cancel app store subscriptions separately within each app store's management interface. Save your confirmation email, export your data, and check your bank statement after your cancellation date to catch any billing errors early.

If Lusha charges you unexpectedly after cancellation, you have legal recourse through your bank's chargeback process and through Singapore's Consumer Association. Document everything, escalate if necessary, and don't accept silence from Lusha's support team.

Stopee remains your ally throughout the cancellation process. Our guides cover subscription cancellation for hundreds of services across Singapore and beyond. Whether you're navigating Lusha's cancellation flow or exploring alternatives, Stopee provides the clarity and consumer protection advice you need to make informed decisions. Visit stopee.com today to access your free cancellation guides, compare subscription alternatives, and learn how Stopee has helped thousands of consumers take control of their subscriptions and recover wasted money.

Lusha contact and company details

Service name: Lusha

Parent company: Addr & Associates LLC

Registered address: Madison, Alabama, United States

Support contact: Visit lusha.com and use the in-app chat or email support@lusha.com for assistance with your cancellation.

Complaint escalation (Singapore): Consumer Association of Singapore (CASE), 6100 0315 or visit case.org.sg

This guide was prepared by Stopee.com, your independent consumer advocacy resource for subscription cancellations and consumer rights across Singapore and beyond.