Manage Myob

How to cancel myob and reclaim control of your accounting subscription

What myob is and why you might want to cancel

Myob is a cloud-based accounting software designed for small and medium-sized businesses in India and across Asia-Pacific regions. It offers invoicing, payroll management, tax reporting and financial dashboards accessible via web portal or mobile app.

Like many subscription services, Myob operates on recurring billing cycles and renewal policies that can trap you into unwanted charges if you do not cancel proactively. At Stopee, we help you navigate these platforms with confidence and transparency.

How myob's subscription model works

Myob uses a Software-as-a-Service (SaaS) delivery model with monthly or annual billing options. Your subscription renews automatically unless you cancel, and the cancellation process differs depending on how you purchased the service: directly from Myob, through Apple App Store, or via Google Play.

This fragmentation creates friction. Each payment channel has its own cancellation rules, notice periods and confirmation workflows. Understanding your specific purchase path is the first step toward a smooth exit.

Why you should cancel early if you decide to switch

Myob requires at least 10 calendar days' notice before your next billing date. If you miss this window, you will be charged for the next cycle even if you initiate cancellation immediately after. Plan your exit strategy well in advance of your renewal date.

Your consumer rights in india and what they protect

Indian consumer law gives you specific protections when dealing with digital services like Myob.

Consumer protection act 2019 and digital services

Under the Consumer Protection Act, 2019, software and digital services are classified as "services" and fall under consumer protection provisions. You have the right to cancel unfair or misleading service agreements, and you are protected against deceptive billing practices.

If Myob continues to charge you after you have submitted a cancellation request and provided proof, this constitutes an unfair trade practice under Section 2(47) of the Act. You can escalate complaints to your State Consumer Disputes Redressal Commission or file a case under Section 35.

Right to refund under statutory law

While Myob does not offer pro-rata refunds as standard policy, you have statutory rights in specific situations. If you can demonstrate that Myob charged you without consent, charged you for a service not provided, or billed you after you cancelled, you may claim a refund under consumer protection law.

Stopee recommends documenting every communication: cancellation confirmations, billing receipts and email confirmations. This evidence is your lever when escalating disputes.

How to cancel myob across all purchase channels

Your cancellation method depends on where you purchased your subscription. Below are step-by-step instructions for each pathway.

Cancelling myob via web (My account or AccountRight)

This is the fastest and most transparent cancellation route if you purchased directly from Myob's website.

1. Log in to your Myob My Account portal at your regional Myob login URL.
2. Navigate to your dashboard and select "Manage my product" or "Subscription settings".
3. Click "Cancel subscription" and review the cancellation summary.
4. Confirm you understand the access end date (usually the end of your current billing period).
5. Submit your cancellation request.
6. Check your email within 24 hours for a cancellation confirmation. Pro tip: Screenshot this confirmation immediately and save it offline.

Myob will show you the exact date your service access ends. Warning: Cancelling mid-cycle does not trigger a refund for unused time under standard policy. Plan your cancellation for just before renewal if possible.

Cancelling myob solo via direct billing (mobile app)

If you use Myob Solo and are billed directly by Myob (not through Apple or Google), you must call Myob customer support to cancel. Myob does not offer self-service web cancellation for this subscription tier.

1. Locate Myob's customer support phone number for India on their official website or app.
2. Call during business hours and confirm you want to cancel your Solo subscription.
3. Provide your account email, account number and the cancellation date you prefer.
4. Ask the support representative to confirm the cancellation in writing via email immediately after the call.
5. Request the exact date your access will terminate.
6. Wait for a confirmation email within 48 hours. If you do not receive one, call back with your call reference number.

Pro tip: Request the support representative's name and note the call time. If disputes arise later, you have a record of the conversation. Warning: Verbal cancellations without email confirmation can be disputed by Myob if a renewal charge later appears on your account.

Cancelling myob purchased via apple app store

If you subscribed to Myob Solo through the Apple App Store, you must cancel via your Apple ID account settings, not through the Myob app itself. Apple controls all subscription billing for App Store purchases.

1. Open the Apple App Store on your iOS device or visit appleid.apple.com from a browser.
2. Sign in with your Apple ID.
3. Navigate to "Subscriptions" in your account settings.
4. Find "Myob" in your active subscriptions list.
5. Tap "Cancel subscription".
6. Confirm your cancellation. Apple will send you a confirmation email within minutes.
7. Your access will continue until the end of your current billing period, after which the subscription will not renew.

Myob cannot override App Store billing, so your cancellation request goes directly to Apple. Stopee emphasizes that this separation actually protects you because Apple's consumer support is generally responsive to refund disputes.

Cancelling myob purchased via google play

Like Apple, Google Play manages all billing for subscriptions downloaded through its store. Cancellation happens in your Google Play account, not within Myob itself.

1. Open Google Play Store on your Android device or visit play.google.com in your browser.
2. Sign in with your Google account.
3. Tap your profile icon and select "Manage your Google Play account".
4. Go to the "Payments and subscriptions" section.
5. Select "Subscriptions".
6. Find Myob in your list and tap it.
7. Choose "Cancel subscription".
8. Google will ask why you are cancelling (optional feedback). You may skip this.
9. Confirm cancellation. Google will send you a confirmation email.

Google Play will stop charging you after your current billing cycle ends. Your service access remains active until that date.

Cancelling myob via postal or written request

If web or phone cancellation fails or you prefer a formal paper trail, you may send a signed cancellation request by post to Myob's designated address.

1. Compose a letter including your full name, account email, account number and the date you wish to cancel.
2. Keep a copy for your records.
3. Send the letter via registered post or courier with tracking to Myob's cancellation address (see final section).
4. Retain your proof of postage receipt and tracking number.
5. Allow 10-15 business days for Myob to process the cancellation.
6. Follow up with Myob support if you do not receive a written confirmation within 2 weeks.

Pro tip: Include a line stating, "I am cancelling this subscription effective [specific date] and request written confirmation by email to [your email]." This creates a clear contractual record.

Myob's pricing and plan options

Understanding what you are paying for helps you decide whether cancellation is the right move or whether a downgrade is possible.

Plans and reported pricing (India)

Myob does not publish official India-specific pricing on publicly accessible sources. The prices below reflect user reports and in-app observations and may vary by region, offer status or current promotions.

Warning: Pricing on app stores can differ from direct Myob website pricing, and promotional rates may expire. Always check your invoice or subscription settings before assuming you understand your charge.

What happens after you cancel myob

Cancellation triggers a series of service events that you should monitor to avoid surprises.

Your access timeline after cancellation

Once you cancel, your service access typically continues through the end of your pre-paid billing period. If you cancel mid-month, you will retain access until the end of that month (or the end of your annual term if you pay annually). Myob will specify this "access end date" in your cancellation confirmation.

Export or download all your financial records, invoices and reports before this date. After access ends, retrieving archived data becomes difficult and may incur fees.

Billing and renewal after cancellation

Myob will not charge you after your access end date if your cancellation was processed successfully. However, if a renewal charge appears after you cancelled, this signals a failed cancellation or a billing system error.

Contact Myob immediately with your cancellation confirmation email and request an urgent refund. Stopee advises keeping screenshots of all confirmation emails to evidence your cancellation timestamp.

Data retention and export

Myob may retain your account data according to its data retention and privacy policy (typically 7-10 years for tax purposes). However, your active access to download or export this data will end after cancellation.

Before cancelling, export all invoices, ledgers, tax reports and customer data to CSV or PDF format. Many accounting software migrations depend on having clean, offline copies of your historical records.

Refund policy and your rights to reclaim charges

Myob's standard refund policy is restrictive, but Indian consumer law provides exceptions that Myob cannot override.

Myob's standard (no refund) policy

Myob does not issue pro-rata refunds for unused portions of your subscription. If you paid ₹390 for a month and cancel on day 5, Myob will not refund the remaining 25 days. This is stated in Myob's standard terms and conditions.

Myob will only process refunds where "expressly required by contract or applicable law", which means refunds for erroneous charges, unauthorised transactions or statutory consumer entitlements.

When you can claim a refund

You have a legitimate claim to a refund in the following situations, and Myob must honour it under Indian consumer law:

• You were charged after submitting a valid cancellation request and providing proof (email confirmation, call reference, postal receipt).
• You were charged for a service you did not authorise or that was fraudulently activated.
• Myob failed to provide the service during the billing period (e.g., prolonged downtime or account lock-out).
• You cancelled within a trial period or within Myob's stated "no-questions refund window" (check your original invoice or welcome email).

Pro tip: Myob processes manual refund requests within 5 business days if you submit them through its customer portal with supporting documentation. Do not rely on automatic refunds; always follow up in writing.

Common mistakes when cancelling myob

Cancelling a subscription feels straightforward until you realise you forgot a critical step or misunderstood a renewal date. Here are the pitfalls that trip up thousands of users every year.

Missing the 10-day cancellation notice deadline

Myob requires 10 calendar days' notice before your next billing date. If your renewal is on the 15th and you cancel on the 10th, your cancellation will not take effect until the next cycle (after the 15th).

Mark your renewal date on your calendar and set a reminder for 14 days before. Stopee users who do this consistently avoid accidental renewal charges.

Cancelling via the app instead of the account portal

Pressing "Delete" or "Uninstall" on the Myob mobile app does NOT cancel your subscription. Your app removal is invisible to Myob's billing system, and your account will renew automatically.

Always cancel through the official channel: the web account portal, customer support call, or app store subscription manager (Apple or Google). Uninstalling the app is a separate step you take after confirming cancellation.

Forgetting to save cancellation confirmation

If Myob's cancellation confirmation email is deleted or lost, you have no proof you cancelled if a disputed charge later appears. Screenshot every confirmation email, note the confirmation reference number and store it in a personal document or folder.

Assuming your access ends immediately

Cancellation does not mean instant lockout. Your service access continues through the end of your billing period. If you cancelled expecting immediate access loss and you export incomplete data, your records will be incomplete.

Plan your data export workflow for your actual access end date, not the day you cancel.

Not updating payment method information

If you cancel via web portal but your card details remain in Myob's payment system, a system glitch could theoretically trigger a renewal charge to that card. After cancelling, log back into your Myob account and delete or clear all saved payment methods.

Cancellation checklist for myob

Use this step-by-step checklist to ensure you have covered every aspect of your cancellation.

Why users cancel myob and alternatives worth considering

Understanding why others leave Myob helps you make an informed decision about whether you should cancel or seek a workaround.

Common reasons for cancellation

Users typically cancel Myob because the software is overly complex for their business size, the mobile app lacks critical features for office-based workflows, or the annual cost (particularly when billed in INR on subscription plans) exceeds their budget.

Some users switch because they need better integration with Indian compliance tools (e.g., GST filing, statutory reporting) and find Myob's India-specific features limited compared to local alternatives.

Accounting software alternatives in india

If you are cancelling because Myob does not fit your needs, Stopee recommends evaluating these popular alternatives:

• Zoho Books: Strong GST compliance, localised invoicing, and Indian customer support. Starts around ₹500/month.
• Busy: Built for Indian tax and payroll workflows. Desktop and cloud options. ₹1,500-5,000 annually.
• Tally: Industry standard for Indian small businesses. Dominant in GST, payroll and statutory compliance. One-time licence fee around ₹5,500.
• Wave (free option): No cost invoicing and accounting software if your business is smaller. Limited payroll features.

Compare these options before you cancel Myob. In many cases, a migration is faster and less disruptive than waiting for refunds.

Final summary and next steps

Cancelling Myob requires timing, documentation and awareness of your purchase channel, but it is entirely within your control. Indian consumer law backs you up if Myob refuses legitimate refunds or continues charging after cancellation.

The key to a smooth cancellation is acting at least 10 days before your renewal date, exporting your data early and keeping every confirmation email. Do not rely on app uninstalls, phone calls without follow-up emails or unofficial cancellation methods.

At Stopee, we have helped thousands of consumers cancel subscriptions like Myob safely and completely. If you encounter resistance from Myob during your cancellation, escalate to your State Consumer Disputes Redressal Commission with your evidence. You have rights, and Stopee is here to help you exercise them.

Contact information for myob cancellations

For postal cancellation requests or escalations, contact Myob via:

Myob customer support (India region): Check your account portal or invoice for the current support phone number and email. Regional contact details and postal addresses may be found on Myob's official website under "Contact Us" or "Support".

If Myob does not provide a cancellation address on its website, request one via email or phone support. By law, Myob must supply this information within 5 business days.

Stopee empowers you to take control of your subscriptions and cancel with confidence. Document everything, meet deadlines and know your rights. Your financial freedom starts with one cancellation decision.