Manage Myob

How to cancel MYOB and protect your accounting software investment in singapore

What MYOB is and why businesses use it

MYOB is accounting and payroll software built for small and medium businesses across Singapore. The platform offers both desktop licences (MYOB Premier, Accounting, Payroll) and cloud-based subscriptions (MYOB Essentials, ABSS Connect) that help you manage invoicing, payroll, and financial records without hiring extra staff.

In Singapore, MYOB and its ABSS variants are distributed through local resellers and partners who support on-premise installations and cloud-connected setups. Your typical user is a small business owner, accountant, or bookkeeper managing day-to-day invoices and staff payroll.

Whether you have outgrown the software or switched to a competitor, cancelling MYOB requires you to act before your renewal date. At Stopee, we help you navigate this process so you don't accidentally pay for another billing period.

Desktop licences versus cloud subscriptions

MYOB Premier and Accounting are one-time desktop purchases; you own the licence indefinitely once you buy it. MYOB Essentials and ABSS Connect, however, renew automatically each month or year. The cancellation process differs significantly between these two types, so confirming which product you use is your first step.

Common MYOB products in singapore

MYOB Premier (single-user and 3-user versions) delivers full desktop accounting with advanced reporting. MYOB Accounting is a more affordable entry point for basic bookkeeping. MYOB Essentials is the cloud alternative, letting you access invoices and reports from anywhere. Each product has its own renewal schedule and cancellation rules, which Stopee breaks down below.

Your consumer rights when cancelling accounting software

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel any recurring software subscription, including MYOB Essentials and cloud products. This law requires businesses to be transparent about auto-renewal terms and to honour cancellation requests promptly.

What the consumer protection act means for you

Under the Consumer Protection (Fair Trading) Act, MYOB must clearly disclose auto-renewal terms before you subscribe. If MYOB fails to obtain your express consent for auto-renewal, you have the right to cancel without penalty and claim a refund for any unauthorised charges. Additionally, MYOB cannot make cancellation unreasonably difficult; the process must be as simple as subscription signup.

If MYOB refuses to process your cancellation or denies a refund you are legally entitled to, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting every email and support interaction as evidence.

Your right to data and business continuity

You own your financial records and payroll data. Before cancelling, you have the right to export or back up all company files, invoices, and employee records. MYOB must provide you access to your data for a reasonable period after cancellation; confirm this access window in writing before you cancel.

Pricing and plan comparison for MYOB in singapore

Understanding what you are currently paying helps you decide whether cancellation makes financial sense or whether a downgrade suits your needs better.

Current MYOB pricing (SGD)

When to cancel versus when to downgrade

If you only need basic invoicing, cancelling MYOB Premier and switching to MYOB Essentials or a free alternative like Wave saves you money without losing core features. If you use advanced payroll or multi-user reporting, cancelling may disrupt your workflows unless you migrate data carefully. Stopee recommends running both systems in parallel for one month before fully cancelling to avoid data loss.

How to cancel MYOB essentials (cloud subscription)

MYOB Essentials renews automatically each month or year, so you must cancel before your renewal date to stop charges. The cancellation process depends on how you purchased the subscription.

Cancel MYOB essentials via your online account

1. Visit the MYOB website and sign in to your account using your email and password.
   • If you have multiple accounts, ensure you are logged into the one linked to the subscription you want to cancel.
2. Navigate to "My Products" or "Subscriptions" in your account dashboard.
   • This section lists all active and past subscriptions tied to your email.
3. Find MYOB Essentials in the product list and select it.
   • Check the renewal date displayed; this is your deadline for cancellation.
4. Click "Cancel Subscription" or the cancellation option shown next to the product.
   • MYOB may ask you why you are leaving; this feedback helps but is optional.
5. Confirm the cancellation on the next screen.
   • Do not close your browser until you see a confirmation message or email.
6. Save or print the confirmation page as proof of cancellation.
   • Stopee recommends screenshotting the page and forwarding it to your email for backup.

Pro tip: Cancel at least 10 days before your renewal date. MYOB requires this notice period for Essentials cancellations. If you cancel on day 9, your subscription may renew anyway, and you will be charged for another period.

Cancel app store or google play subscriptions

1. If you purchased MYOB Essentials through the Apple App Store or Google Play, you must cancel in that app store, not through MYOB's website.
   • MYOB cannot cancel app store subscriptions on your behalf; the app store controls the billing.
2. For Apple App Store:
   • Open the App Store app on your iPhone or iPad.
   • Tap your profile icon at the bottom right.
   • Select "Subscriptions."
   • Find MYOB and tap it, then tap "Cancel Subscription."
   • Confirm the cancellation and keep the receipt.
3. For Google Play:
   • Open the Google Play app on your Android device.
   • Tap your profile icon at the top right.
   • Select "Payments and subscriptions," then "Subscriptions."
   • Find MYOB and tap it, then tap "Cancel."
   • Confirm and save the confirmation screen.

Warning: App store cancellations are separate from MYOB account cancellations. If you cancel only one and not the other, you may still be billed. Check both Apple and Google Play even if you think you cancelled through MYOB's website.

Cancel MYOB solo or mobile subscriptions

1. If you use MYOB Solo or a standalone mobile app subscription not sold through an app store, you must contact MYOB customer support directly.
   • These subscriptions are not managed through My Account or app stores.
2. Email MYOB support with your account details and request cancellation.
   • Use a subject line like "Cancellation request for MYOB Solo subscription."
   • Include your account email, product name, and desired cancellation date.
3. Keep a copy of your cancellation email and MYOB's response.
   • If support does not reply within 2 business days, follow up with another email and reference your first message.
4. Ask MYOB to confirm the cancellation date in writing.
   • This proof is critical if a dispute arises over charges.

What happens to your access and data after cancellation

Cancelling MYOB Essentials does not immediately delete your data, but your access changes once the billing period ends. Understanding what you lose and how to preserve your records protects your business continuity.

Access after cancellation

MYOB Essentials access ends on the last day of your current billing period. If your renewal date is 15 January 2025 and you cancel on 5 January, you retain full access until 15 January. After that date, you cannot log in or download new reports unless you reactivate the subscription within 30 days.

Data retention and backups

Before cancelling, export all company files, invoices, payroll records, and customer lists to your computer. MYOB allows you to download reports and data exports directly from the dashboard. Do not rely on MYOB to store your data indefinitely after cancellation; create local backups and store them securely.

Pro tip: Export your data in formats like CSV or PDF that open in Excel or other tools, not proprietary MYOB formats. This ensures you can access your records even if MYOB discontinues the software or raises prices later.

Reactivation window

If you cancel MYOB Essentials and change your mind within 30 days, you can reactivate the subscription without losing data. After 30 days, MYOB may delete your data, so act quickly if you need to reverse the cancellation.

Will you get a refund when you cancel MYOB

MYOB's refund policy is strict but has important exceptions. Knowing what you are entitled to maximises your chances of recovering unused fees.

MYOB's standard no-refund policy

MYOB Essentials terms state no refunds or credits for partial subscription periods unless the law requires it or MYOB expressly agrees in writing. If you cancel on day 15 of a 30-day billing cycle, you forfeit the remaining 15 days of access. This is the default position, and MYOB rarely makes exceptions without legal pressure.

When you may qualify for a refund

1. If you cancel within 14 days of first purchase and can prove you did not use the service materially, you may invoke consumer law protections for "unsuitability" or lack of express informed consent.
   • Stopee recommends requesting a refund in writing, citing the Consumer Protection (Fair Trading) Act.
2. If MYOB failed to disclose auto-renewal terms clearly before you subscribed, any charge after your initial period may be recoverable.
   • Check your original email from MYOB; if it does not explicitly state "This subscription auto-renews," you have grounds to dispute the charge.
3. If you cancelled correctly but MYOB continued to charge you after the cancellation date, you can request a full refund of those duplicate charges.
   • Provide your cancellation confirmation and bank statements as evidence.
4. If MYOB charged you in error or there was a billing glitch, request a refund immediately with screenshots of the erroneous charge.
   • Processing time is typically 5 business days if MYOB agrees.

App store and google play refunds

If you purchased MYOB through Apple or Google, you must request refunds through those platforms, not MYOB. Apple allows refunds within 14 days of purchase; Google Play typically permits 48 hours. MYOB cannot issue refunds for app store subscriptions and will direct you to Apple or Google support.

Requesting a refund from MYOB

1. Email MYOB support with a clear subject: "Refund request for MYOB Essentials subscription."
2. State the dates of the billing period you want refunded and the reason (e.g., auto-renewal not disclosed, cancelled on time but charged again, unsuitable product).
   • Attach screenshots of your account, the original promotional email, and your cancellation confirmation.
3. Request a response within 10 business days and mention that you will escalate to CASE if MYOB does not reply.
   • This timeframe aligns with the Consumer Protection Act's dispute resolution process.
4. If MYOB refuses or ignores your request, file a formal complaint with CASE or the CCCS.
   • Stopee can guide you through this process if needed.

Common mistakes when cancelling MYOB

Cancelling accounting software is high-stakes because a mistake can leave you paying for months you do not use or locked out of vital records. Learning from others' errors protects your business and wallet.

Missing the renewal date

The single most common error is cancelling a day too late. If your renewal date is 15 January and you cancel on 16 January, MYOB has already charged you for another period. Set a phone reminder or calendar alert at least 5 days before renewal. Do not wait until the last moment.

Cancelling in the wrong place

If you bought MYOB through an app store, cancelling via MYOB's website does nothing. You must cancel in the app store itself. Conversely, if you signed up through MYOB's website, cancelling in an app store has no effect. Check your original purchase receipt to confirm where you bought it, then cancel in that exact location.

Not exporting data before cancelling

Once your cancellation takes effect, you have a narrow window to download invoices and payroll records before MYOB purges them. Do not assume MYOB will email your data or keep it indefinitely. Export everything to CSV and PDF files, and store copies on your computer and a cloud drive like Google Drive or OneDrive.

Ignoring the 10-day notice rule

MYOB Essentials requires at least 10 days' notice before renewal. If you cancel on day 9, your subscription renews anyway, and you will be billed for another month. Stopee recommends cancelling on day 1 of your billing cycle to maximize your buffer time.

Not keeping cancellation proof

If MYOB charges you after you cancelled, you need written proof of cancellation to dispute it. Screenshot the confirmation page, save the confirmation email, and note the date and time. Without this evidence, your bank and MYOB will assume the charge was authorised.

What to do after cancelling MYOB

Cancellation is just the first step; how you transition after that determines whether you lose business momentum or maintain continuity. Planning the next phase protects your accounting workflow.

Migrate to a replacement accounting solution

Before your MYOB access ends, set up a new accounting system and import your MYOB data into it. Popular alternatives in Singapore include Xero (cloud-based, S$17-49 per month), Wave (free with optional add-ons), ZipBooks (S$25-99 per month), and local software like Intacct. Most of these accept CSV or Excel imports from MYOB, making the transition straightforward.

Pro tip: Run both MYOB and your new software for one billing cycle while you verify that all invoices, customers, and payroll records transferred correctly. This safety net prevents data loss or missed invoices.

Verify access to archived data

Confirm with MYOB how long you can download reports after cancellation and whether you need to export data before access ends. Some accounting software allows you to request historical reports even after cancellation; others delete data immediately. Stopee recommends storing PDF copies of your last 3 years of tax returns, profit-and-loss statements, and payroll summaries for audit and compliance.

Check for recurring charges

Monitor your bank or credit card statements for 60 days after cancellation. If MYOB charges you again, contact your bank immediately to dispute the charge. Provide your cancellation confirmation as evidence. Most banks reverse unauthorised subscription charges within 5 business days.

MYOB contact details for cancellations in singapore

If MYOB's online cancellation does not work or support is required, contact the company directly at its Singapore office.

MYOB singapore official address

MYOB Singapore Pte Ltd, Vantage Automotive Centre, Alexandra Road, Singapore. This is the primary corporate office where cancellation disputes can be escalated if customer support does not resolve your issue within 10 business days. For urgent matters, Stopee recommends sending cancellation requests via registered mail or email with read-receipt enabled so you have proof of delivery.

When to escalate beyond MYOB

If MYOB refuses to cancel your subscription, denies a rightful refund, or continues charging after cancellation, file a formal complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Both agencies can pressure MYOB to comply with the Consumer Protection (Fair Trading) Act at no cost to you. Stopee has helped thousands of consumers cancel software subscriptions and resolve billing disputes by using these regulatory pathways.

Final checklist before and after cancelling MYOB

Use this step-by-step checklist to ensure your cancellation is complete and your records are safe.

Why stopee exists and how we help

Cancelling software subscriptions should be straightforward, but companies design systems to make cancellation difficult and hidden. Stopee is built to reverse this imbalance by giving you clear, tested steps to cancel on your terms and recover any refunds the law entitles you to. We gather real cancellation paths, compliance rules, and consumer protection laws so you do not have to dig through support forums or risk missing deadlines. Stopee has helped thousands of consumers cancel MYOB, pause subscriptions, and win refunds against companies that resisted. Whether you need step-by-step guidance, a template letter for MYOB, or help escalating to CASE, Stopee puts you back in control.