Manage Nova

How to cancel nova: your complete guide to stopping subscriptions in india

What is nova and why you might want to cancel

Nova is a SaaS platform and consumer app that delivers AI-powered features including content generation tools and live sports score updates. The service operates through in-app subscriptions available on the App Store and Google Play, as well as direct web-based accounts. If you've signed up and now want to step back, Stopee understands - and we're here to walk you through every cancellation option available to you.

This guide covers all cancellation methods for Nova users in India, explains what happens to your account and access, details refund policies under Indian consumer law, and highlights the traps that catch most users when they try to cancel. Whether you subscribed through iOS, Android, or the web, you'll find your exact cancellation path below.

Who this guide is for

You're reading this because you've either realised Nova doesn't suit your needs, found a better alternative, or simply want to stop recurring charges. This guide applies specifically to users in India and covers your rights under Indian consumer protection law.

Why cancellation matters more than you think

Many users delay or abandon cancellation because the process feels hidden or complicated. That delay costs you real money - subscriptions renew automatically unless you take deliberate action. Stopee believes you deserve clarity and control, which is exactly what this guide provides.

Understanding nova's subscription plans and pricing in india

Nova's pricing varies by plan type and renewal frequency, and understanding what you're paying for helps you decide whether cancellation is the right move.

Current pricing for nova services

These prices reflect the Nova Live Sports Scores app on the Indian App Store as of early 2026. Other Nova services may have different pricing structures or regional variations.

How to check your actual subscription

Your receipt or App Store/Google Play invoice shows the exact plan and price you were charged. If you purchased through Apple or Google, check your email for a transaction confirmation - this receipt becomes important if you later need to claim a refund. Stopee recommends saving these receipts immediately after purchase.

Your consumer rights in india and what the law protects

Indian consumer protection law gives you specific rights when dealing with subscriptions and digital services, and understanding these rights puts you in a stronger position if Nova refuses to cooperate.

The indian consumer protection act and nova

Under the Consumer Protection Act, 2019, you have the right to seek refunds for services that fail to meet the quality promised, or where the business breaches its own stated terms. Nova's own terms explicitly note that refunds may be granted within 14 days of a transaction or where required by law - which means Indian consumer law can override their standard non-refund policy in certain circumstances.

If you purchased a subscription and later discovered that Nova either misrepresented features, failed to deliver promised content, or stopped providing the service, you have grounds to escalate a refund claim to a consumer dispute resolution authority.

Key legal protections you can use

The Consumer Protection Act protects you if Nova engages in unfair trade practices, such as making it deliberately hard to cancel (a dark pattern). If cancellation is hidden, non-responsive, or impossible through normal channels, that itself may constitute a violation. Additionally, if you can demonstrate that you cancelled within 14 days and the service wasn't fit for purpose, Indian law typically sides with the consumer.

Stopee has seen countless cases where simply referencing the Consumer Protection Act in your cancellation email prompts immediate action from companies previously playing hard to reach.

How to escalate if nova refuses

If Nova declines your refund request, you can file a complaint with your state's Consumer Disputes Redressal Commission. Start by documenting everything: your original purchase confirmation, the date you requested cancellation, and Nova's refusal email. These authorities take their mandate seriously and often resolve disputes in the consumer's favour, especially when a 14-day window is involved.

How to cancel nova on the web

Cancelling through your Nova web account is the most straightforward path for most users - if you know exactly where to look.

Step-by-step web cancellation

1. Open your web browser and visit Nova's login page (or go directly to your account dashboard if you're already logged in)
2. Enter your email and password, then sign in to your account
   • If you've forgotten your password, use the "Forgot password" link before you proceed
3. Navigate to your Account settings (usually found in a dropdown menu in the top right corner, or under a "My Account" section)
4. Look for "My Pro Subscription" or "Subscription Management" - click it
   • Warning: Some accounts show this under "Billing" instead of directly under Account - if you don't see it in Account, check Billing
5. Find the active subscription and select "Cancel Subscription"
6. Nova will usually ask you to confirm cancellation and may offer a discount code to retain your business - this is optional
   • Pro tip: If you're cancelling because of cost, ask about a cheaper plan first before completing the cancellation
7. Submit your cancellation request and wait for a confirmation email
8. Critical: Cancel at least 24 hours before your next renewal date to prevent the next charge

Confirmation and timing

Nova will send you a confirmation email within a few minutes - save this email as proof of cancellation. Your subscription will terminate at the end of your current paid period. You'll retain access to all features until that date.

How to cancel nova on iOS (Apple app store)

iOS subscriptions live separately from the app itself and must be cancelled through Apple's subscription settings, not through Nova's app - this is where most users make their first mistake.

Step-by-step iOS cancellation

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the Settings menu
   • You'll see options including "Apple ID", "iCloud", "Media & Purchases" - make sure you select your own name
3. Select "Subscriptions"
   • This shows all active subscriptions tied to your Apple ID, across all apps
4. Find "Nova" in the list and tap it
5. Select "Cancel Subscription" at the bottom of the screen
   • Warning: Do not confuse "Edit Subscription" (which lets you change plans) with "Cancel Subscription"
6. Confirm your cancellation when prompted
7. Apple will show you an expiration date - note this date, as you retain full access until midnight on that day
8. You'll receive a confirmation email from Apple; Stopee recommends screenshotting this as backup proof

Why deleting the app doesn't cancel your subscription

Critical warning: Simply uninstalling Nova from your phone does absolutely nothing to stop the recurring charge. The subscription lives in Apple's system, not on your device. Many users delete the app, feel relieved, and then get shocked by an unexpected charge weeks later. Always use the Subscriptions menu in Settings - that's the only way to genuinely stop the renewal.

How to cancel nova on android (Google play)

Android users follow a similar pattern to iOS: the subscription is managed through Google Play, not through the app itself.

Step-by-step android cancellation

1. Open the Google Play app on your Android phone or tablet
2. Tap the menu icon (three horizontal lines) in the top left corner
3. Select "Subscriptions"
   • This shows every active subscription across all your Google Play apps
4. Tap "Nova" to open the subscription details
5. Select "Cancel subscription" - not "Manage" or "Edit"
   • Warning: Google offers several options; make sure you choose "Cancel", not "Pause subscription" (which is temporary)
6. Google will ask you to confirm and may offer you a discount to stay - you can skip this offer
7. Select "Yes, cancel subscription" when Google asks for final confirmation
8. Your subscription terminates at the end of the current billing period, and you'll lose access after that date
9. Check your email for a confirmation from Google Play

Understanding your final billing date

Google Play shows your "Renews on" date prominently in the subscription details. Your cancellation takes effect at the end of that cycle. You can continue using Nova until midnight on that renewal date.

What happens to your account and access after cancellation

Cancelling your subscription doesn't instantly erase your account - understanding what you keep and what you lose helps you plan your exit.

Your access during the final period

After you cancel, you retain full access to all Nova features through the end of your current paid period. If you cancelled on January 15th and your next renewal was scheduled for February 15th, you can use Nova normally until February 14th at midnight.

What happens when your access expires

Once your paid period ends, Nova will restrict your access to free features only (if available) or lock you out of the paid tools entirely. Some features may become unavailable, and any generated content that required your paid tier may be affected.

Your account data and content

Your Nova account itself typically remains in your system unless you explicitly request deletion. Your past generated content, account history, and settings stay on file unless Nova's policies state otherwise. If you want Nova to permanently delete your account and all associated data, contact their support team directly and request a Data Deletion Request under Indian data protection rules.

How to contact nova support for data deletion

Email support@itsnova.com with the subject line "Account deletion and data removal request." Include your account email address and ask them to permanently delete your account under the applicable data protection framework. Keep their response as proof of your request - Stopee recommends doing this by email rather than chat, so you have a paper trail.

Will you get a refund?

Refund eligibility depends on when you purchased, why you're cancelling, and your rights under Indian consumer law.

Nova's standard refund policy

Nova's published terms state that subscriptions are generally non-refundable. The company encourages users to try free trials before purchasing. Partial-period refunds or credits are not typically offered once a subscription begins.

Your refund exceptions and legal rights

However, Nova's own terms acknowledge exceptions: refunds may be granted within 14 days of a transaction or where required by applicable law. In India, "applicable law" includes the Consumer Protection Act, which allows refunds for services that fail to meet promised quality or where the business breaches its terms.

You have a legitimate claim if:

• You purchased Nova within the last 14 days and haven't substantially used it
• Nova failed to deliver promised features (for example, live scores are consistently unavailable)
• The service quality was materially different from what was advertised
• Your cancellation request was ignored or made deliberately difficult (indicating a dark pattern)

How to request a refund from nova

Email support@itsnova.com with the subject "Refund request - [your email address] - [transaction ID]." Include your order confirmation number, the date of purchase, and a brief explanation of why you believe a refund is warranted. If you're within 14 days, reference that explicitly. If you're citing quality issues or unmet promises, describe them specifically.

Stopee advises keeping this email professional but direct. Cite the 14-day window or relevant consumer protection grounds. Attach your proof of purchase. Then wait 5 business days for a response.

If nova refuses your refund

If Nova declines your refund request or doesn't respond within 10 days, you can escalate to your state Consumer Disputes Redressal Commission. File a formal complaint detailing your purchase, the service failure, and Nova's refusal. Include all email correspondence as evidence. These authorities have successfully forced refunds in similar cases across India - Stopee has documented numerous wins where consumers stood firm on their legal rights.

Common cancellation mistakes and how to avoid them

It's frustrating when you think you've cancelled but find yourself charged again - these mistakes are more common than they should be, and you're not alone if you've made one.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Nova from your phone does nothing to stop recurring charges. The subscription lives in Apple's or Google's system, not on your device. Your payment method still gets charged on renewal day. Always cancel through the platform settings, not by uninstalling.

Mistake 2: cancelling after the renewal date

If you cancel even one hour after your next renewal charge, you've paid for a full new period and typically cannot recover that money. Mark your renewal date in your phone's calendar and cancel at least 24 hours before. Stopee recommends setting a reminder for 2 days before renewal - that gives you a safety buffer.

Mistake 3: assuming "Pause subscription" stops all charges

Google Play offers a "Pause subscription" option that temporarily suspends access but keeps the subscription active. This is not the same as cancellation. When the pause ends, billing resumes automatically. If you want to stop permanently, always choose "Cancel subscription," not "Pause."

Mistake 4: not saving your cancellation confirmation

If Nova later charges you again and claims they have no record of your cancellation, your confirmation email is your only proof. Screenshot or forward the confirmation to yourself, and store it in a folder labelled "Subscriptions Cancelled." This evidence is invaluable if you need to dispute the charge with your bank or file a consumer complaint.

Mistake 5: ignoring the final confirmation step

Both Apple and Google ask you to confirm cancellation one more time after you select the cancel button - many users miss this final prompt and think they've cancelled when they haven't. Always wait for the success message that says "Your subscription has been cancelled" or "You will no longer be billed."

Checklist: what to do before and after cancelling nova

Use this checklist to ensure you've covered every step and won't encounter surprise charges later.

Before you cancel

• Write down your next renewal date (check your account or last email receipt)
• Note your transaction ID or order confirmation number
• Screenshot your current subscription details showing what you're paying
• Export or save any content you created using Nova (if applicable)
• Decide whether you want your account data deleted or simply want to pause the subscription
• Decide whether you'll request a refund - if yes, gather evidence now

At the moment of cancellation

• Follow the step-by-step instructions above for your specific platform (web, iOS, or Android)
• Wait for the final confirmation message on-screen
• Do not close your browser or exit the app until you see "Cancellation successful"
• Screenshot the confirmation page
• Check your email within 5 minutes for a confirmation email from Nova, Apple, or Google

After cancellation

• Verify you still have access through your stated expiration date
• Save the confirmation email to a folder marked "Cancelled Subscriptions"
• If you requested a refund, wait 10 business days and follow up if you don't hear back
• Mark your calendar for the date access expires - use this as a reminder to check your payment method that day to confirm no new charge
• If a new charge appears after your expiration date, immediately dispute it with your bank and forward your cancellation confirmation as proof

How to compare nova with alternatives before finalising your decision

If you're cancelling because Nova doesn't quite fit your needs, consider whether a different service might serve you better before you exit entirely.

What to evaluate in alternatives

Key takeaway on switching

Before you cancel Nova outright, test a competitor's free tier first. If it meets your needs, cancel Nova only after you've confirmed the new service works as expected. This avoids the frustration of leaving one service and discovering the alternative is worse.

Frequently asked questions and final tips

These questions represent real concerns from Nova users across India who've gone through the cancellation process.

Can i reactivate my nova subscription after cancellation?

Yes, you can restart your subscription at any time by logging back into your account or resubscribing through the App Store or Google Play. You won't lose your account data unless you explicitly requested deletion. Simply follow the subscription purchase steps and you're back in.

Will nova charge me again if i don't cancel?

Yes - subscriptions renew automatically on your renewal date unless you explicitly cancel. If you've changed your payment method or closed your card, Nova's payment gateway may fail and stop trying, but don't rely on this. Always cancel actively to be sure.

What if nova's website or app is down when i try to cancel?

If you cannot access Nova's web cancellation tool, immediately cancel through your payment platform instead (Apple ID Subscriptions or Google Play Subscriptions). Then email support@itsnova.com documenting that you cancelled through the platform and requesting confirmation. This creates a paper trail that protects you if any charges appear later.

How long does a refund take if nova approves it?

Refunds typically appear in your bank account or payment method within 5 to 10 business days after Nova approves them. Keep your confirmation email and monitor your account. If a refund doesn't appear after 10 days, contact your bank to initiate a chargeback claim - you'll need your cancellation confirmation and the refund approval email.

Your contact details and escalation path

If you need to reach Nova or escalate a dispute, here's exactly where to go.

Nova support contact

Email: support@itsnova.com

Subject line example: "Cancellation request - [your email]" or "Refund request - [transaction ID]"

Response time: typically 5 business days; follow up if you don't hear back within that window.

Escalation to consumer protection authorities

If Nova refuses your refund or ignores your cancellation request, file a complaint with your state's Consumer Disputes Redressal Commission. You can find the contact details for your region on the National Consumer Helpline website (https://consumerhelpline.gov.in). Include your purchase proof, cancellation confirmation, and Nova's refusal email.

Dispute with your bank

If Nova charges you after cancellation, immediately dispute the transaction with your bank or credit card company. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge within 15-30 days of the transaction.

Your takeaway: take control of your subscription today

Cancelling Nova is straightforward once you know the exact steps - whether you're on the web, iOS, or Android, this guide covers every option. You have 14 days to request a refund under Indian consumer law, and if Nova refuses, you have recourse through the Consumer Disputes Redressal Commission. Don't delay; mark your renewal date today, follow the cancellation steps in this guide, and save your confirmation email as proof. Stopee has helped thousands of consumers cancel unwanted subscriptions by arming them with clear information and their legal rights. You now have that same knowledge. Cancel with confidence, and never pay for a service you don't use again. If you get stuck, Stopee stands ready to help you navigate the next step.