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Cancel Nova: The Right Way
How to cancel nova and understand your rights as a singapore user
What is nova and why users choose to cancel
Nova is an AI-driven productivity platform that helps teams automate workflows, manage projects and collaborate in real time. The service is distributed through the official Nova website, Apple App Store and Google Play, with pricing and features that may differ by platform.
You might be considering cancellation for several reasons: the tool no longer fits your workflow, you've found an alternative solution, budget constraints, or simply that the subscription isn't delivering the value you expected. Whatever your reason, Stopee recognises that cancelling services should be straightforward and transparent. This guide walks you through every step.
Where nova is sold
Nova reaches users through three main channels. You can purchase directly from nova.app, through your Apple ID subscription settings if you use iOS, or via Google Play if you're on Android. Each platform handles billing and cancellation differently, so identifying where you subscribed is your first critical step.
Why understanding your cancellation options matters
The platform you used to buy Nova determines exactly how you cancel. A mistake here means your subscription might continue renewing, draining your account unnecessarily. That's why Stopee has built this guide: to help you navigate the cancellation process with confidence and avoid costly errors.
Your consumer rights in singapore and what they protect
Singapore's Consumer Protection (Fair Trading) Act protects you from unfair trading practices, misleading conduct and unsustainable contract terms, even when dealing with digital services like Nova.
Key protections for SaaS cancellations
Under Singapore law, you have the right to accurate billing information, transparent cancellation procedures and fair treatment if a charge is disputed. If Nova or the platform you purchased through engages in misleading advertising about automatic renewal terms, you can lodge a complaint with the Consumers Association of Singapore (CASE). Additionally, if you've been charged without clear consent or cannot cancel despite reasonable effort, these are grounds for escalation.
Pro tip: Keep all receipts, confirmation emails and screenshots of billing statements. These become essential evidence if you need to dispute a charge or lodge a complaint with CASE or your card issuer.
Your statutory right to fair contract terms
Any subscription term that makes cancellation unreasonably difficult or hidden can be challenged as an unfair term under Singapore law. Stopee advises that if Nova's cancellation process is deliberately obscured or requires excessive steps, you are entitled to escalate your complaint through regulatory channels.
Step-by-step cancellation methods by platform
Your cancellation method depends entirely on where you purchased Nova. Follow the path that matches your subscription source.
Cancel nova if you bought through apple app store
Apple handles all subscriptions for iOS apps, so you cancel through your Apple ID settings, not through Nova directly.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile picture at the top.
- Select Subscriptions.
- Find Nova in your active subscriptions list.
- Tap on Nova to view your subscription details.
- Tap "Cancel Subscription" at the bottom of the screen.
- You may see a retention offer from Apple or Nova. Review it, but you are under no obligation to accept.
- Confirm cancellation by tapping "Confirm" or "Stop Subscription."
- Take a screenshot of the confirmation page showing the cancellation date.
- Check your email for an Apple confirmation receipt within minutes.
- This email confirms your cancellation and your final billing date.
Warning: Simply deleting the Nova app does not cancel your subscription. You must complete the steps above or your payment method will be charged at the next renewal date.
Cancel nova if you bought through google play
Google Play manages Android app subscriptions independently from Nova's own systems.
- Open Google Play Store on your Android device or visit play.google.com in a web browser.
- If using a browser, sign in with the Google account linked to your subscription.
- Tap your profile icon in the top right corner.
- Select Payments and Subscriptions, then Subscriptions.
- Locate Nova in your active subscriptions.
- Tap on Nova to view your subscription summary and billing history.
- Tap "Cancel Subscription."
- Google will ask you to confirm and may display a retention offer.
- Select your reason for cancellation from the dropdown menu (optional, but helpful for Google's feedback).
- Tap "Cancel Subscription" again to confirm.
- Screenshot the final confirmation screen showing your effective cancellation date.
- Check your email for a Google Play confirmation receipt.
Pro tip: If you use multiple Google accounts, ensure you're signed in to the account that made the Nova purchase. A common mistake is logging into the wrong Google account and finding no active Nova subscription.
Cancel nova if you bought directly from nova.app
If you subscribed directly through Nova's official website, you cancel through your Nova account dashboard.
- Visit nova.app and log in with your account credentials.
- Use the email address and password you registered with.
- Navigate to Account Settings or Billing.
- Look for a section labelled Subscriptions, Billing or Plans.
- Click on your active subscription.
- Review the current billing date and next renewal date.
- Select "Cancel Subscription" or "Downgrade Plan."
- Some services offer a pause option; select cancel if you want to stop billing entirely.
- Confirm your cancellation.
- Nova should display an effective cancellation date and your final billing period.
- Download or screenshot the cancellation confirmation.
- Also check your registered email for a cancellation receipt from Nova.
Warning: If nova.app's billing page is difficult to navigate or the cancel button is not visible, contact Nova support immediately with your order ID or account email. Stopee has found that some platforms bury cancellation options deliberately, which is a red flag for unfair trading practices under Singapore law.
What happens to your access and data after you cancel
Cancelling your subscription does not instantly remove you from Nova's system. Understanding what happens next protects your data and prevents surprises.
Your access after cancellation
In most cases, your Nova subscription remains active until the end of your paid billing period. If you cancel mid-cycle, you retain access until that cycle's expiration date. For example, if you pay monthly and cancel on the 15th of the month, your account typically functions until the end of that month.
After your final paid period expires, Nova will disable your access. You will no longer be able to log in or use the platform's features. One-time purchases that include a year of updates are not affected by cancellation; you keep your licence for the purchased period.
Automatic renewal and future charges
Once your cancellation is processed on the billing platform (Apple, Google or nova.app), automatic renewal stops permanently. No future charges will occur unless you resubscribe manually. Stopee recommends verifying this 48 hours after cancellation by checking your subscription list on the relevant platform.
If you see a charge after cancellation, contact the platform immediately and escalate to your card issuer if the platform fails to reverse it.
Data retention and account deletion
Cancelling your subscription does not automatically delete your account or data. Your projects, files and settings typically remain accessible for a grace period (commonly 30 days) in case you wish to resubscribe. However, Nova's exact data retention policy should be reviewed on their privacy or terms page.
If you want to permanently delete your account and associated data, you must request this separately, usually through account settings or by contacting Nova support. Export any critical work before requesting permanent deletion.
Refunds, cooling-off rights and recovery of charges
Whether you receive a refund depends on when you cancel, where you purchased and what refund policies apply.
Singapore's refund entitlements for digital subscriptions
Singapore does not have an automatic post-purchase cooling-off period for digital services the way the EU does. However, you are entitled to a refund if the service was not delivered as promised, you were misled about renewal terms, or the platform's terms explicitly offer refunds.
Apple and Google both offer refund windows (typically 48 hours for first refunds). If you purchased directly from nova.app, Nova's own refund policy applies. Stopee advises checking the refund policy before requesting one, as terms vary significantly.
How to request a refund
- Contact the platform where you purchased Nova.
- For Apple: Go to reportaproblem.apple.com, select your Nova charge and tap "Request a Refund."
- For Google Play: Open Play Store, go to Account, then Order History, find the Nova charge, tap it and select "Request a Refund."
- For nova.app: Use the contact form or support email on their website with your order ID and reason.
- Provide a clear reason for your refund request.
- Examples: "Service did not work as advertised," "Subscription renewed without clear consent," "Charged twice for the same period."
- Include supporting evidence.
- Screenshots of charges, billing statements, failed service or misleading advertising.
- Allow 7-10 working days for processing.
- Refunds are credited to your original payment method.
- If the platform denies your refund, escalate to your bank or card issuer.
- File a dispute claiming unauthorized or misleading billing. Your bank can reverse the charge even if the service refuses.
Pro tip: Apple and Google are more likely to approve refund requests within their first 48-hour window. If you're within this period and unsatisfied, request immediately rather than waiting.
Disputing unauthorised charges
If you were charged without consent or cannot cancel despite reasonable effort, contact your card issuer or bank directly. You have the right to dispute the transaction and request a chargeback. Provide your bank with evidence of cancellation attempts and any charges that occurred after you cancelled.
Nova pricing, plans and billing information
Understanding what you're paying helps clarify whether cancellation is the right choice or if downgrading might serve you better.
| Plan tier | Billing cycle | Approximate SGD | Key features | Best for |
|---|---|---|---|---|
| Free | Ongoing | $0 | Basic automation, limited projects | Testing Nova before upgrade |
| Starter | Monthly | $12-18 | Automation, team collaboration, integrations | Small teams and individuals |
| Professional | Monthly | $28-35 | Advanced workflows, priority support | Growing teams with complex needs |
| Enterprise | Custom | Custom pricing | Dedicated support, custom integrations, SSO | Large organisations |
| Annual prepay discount | 12 months upfront | 10-20% saving on annual cost | Commitment discount | Users confident in long-term use |
Prices are approximate and may vary depending on your payment method's exchange rate and local taxes. Stopee recommends confirming current pricing on nova.app or your billing statement before cancelling, as promotions and discounts change regularly.
Common cancellation mistakes and how to avoid them
Cancelling a subscription sounds simple until something goes wrong. We've seen these errors countless times, and they cost users real money.
Deleting the app instead of cancelling the subscription
This is the single most common mistake. Removing Nova from your phone does not stop your subscription. Your payment method will be charged at the next renewal date unless you actively cancel through Apple, Google or nova.app. The app is just software; the subscription is a billing agreement.
Cancelling in the wrong account
If you use multiple Apple IDs, Google accounts or email addresses, you might cancel in the wrong account. Your subscription exists only in the account that purchased it. Before cancelling, confirm that you're logged into the account associated with your Nova charge on your billing statement.
Failing to confirm cancellation
Many users start the cancellation process but don't complete it or miss a confirmation screen. Always take a screenshot of the final confirmation message and verify your email for a receipt. Stopee has helped countless consumers recover money lost to incomplete cancellations.
Ignoring retention offers
Apple, Google and Nova may display discount offers when you attempt to cancel. You are never obligated to accept these. If you're cancelling because the service doesn't work for you, a lower price won't change that. Tap "Cancel Anyway" or decline the offer and proceed.
Not checking for hidden charges after cancellation
After you cancel, monitor your account for the next 30 days. If a charge appears, contact the platform immediately. Charges after cancellation suggest either a system error or an attempt to continue billing despite your request.
Your action checklist for a clean nova cancellation
Use this checklist to ensure your cancellation is complete and you've protected yourself against future charges.
- Identify where you purchased Nova: Apple App Store, Google Play or nova.app directly.
- Log into the correct account on the correct platform.
- Navigate to your subscriptions or billing section.
- Locate Nova and select "Cancel Subscription."
- Screenshot the cancellation confirmation and note the effective date.
- Check your email for a cancellation receipt within 24 hours.
- Verify in 48 hours that Nova no longer appears in your active subscriptions.
- Monitor your bank statement for unexpected charges for 30 days post-cancellation.
- Export any critical data from Nova before your access expires.
- If you're owed a refund, submit your request within the platform's refund window (typically 48 hours).
When to escalate: contacting support and regulators
Sometimes the cancellation process breaks down. If you cannot cancel despite following these steps, escalation is necessary.
Contact nova support directly
If Nova's cancellation page is inaccessible, the cancel button doesn't work or you receive an error message, contact Nova support immediately. Provide your account email, order ID and screenshots of the issue. Most reputable developers respond within 24-48 hours.
Escalate to the payment platform
If Nova support is unresponsive and you cannot cancel through your normal account settings, contact Apple Support, Google Play Support or your bank. These platforms are motivated to protect their users and can often force a cancellation and refund from their backend systems.
File a complaint with regulators
If you've attempted cancellation multiple times, been overcharged after cancellation, or encountered deliberately hidden cancellation procedures, file a complaint with the Consumers Association of Singapore (CASE). You can lodge a complaint online at case.org.sg. Include all documentation: receipts, cancellation attempts, screenshots and communication with Nova support.
Pro tip: Regulatory complaints are free and carry weight. Companies take CASE complaints seriously because they can affect their reputation and lead to enforcement action.
Comparing cancellation difficulty: why stopee exists
Not all SaaS platforms make cancellation equally difficult. Below is a quick reference for how Nova's cancellation process compares to industry standards.
| Criterion | Nova (typical) | Industry best practice | Your advantage |
|---|---|---|---|
| Steps to cancel | 3-5 steps depending on platform | 1-3 steps | Nova's process is standard; know your platform in advance |
| Cancellation confirmation | Confirmation email + screen receipt | Immediate confirmation + email | Stopee advises screenshotting both for proof |
| Time to effective cancellation | Immediate or end of billing cycle | Immediate or end of cycle | No difference; check your billing date carefully |
| Hidden cancellation pages | Platform-dependent (not Nova's fault) | Visible, one-click cancellation | Use this guide to find the exact cancellation location |
| Refund policy clarity | Depends on platform and Nova's terms | Clear refund window and appeal process | Always ask for refund immediately; platforms usually approve within 48 hours |
| Post-cancellation charges | Rare if cancelled properly | Should never occur | Monitor your account; escalate to your bank if charges appear |
How stopee helps you take control
Cancelling subscriptions shouldn't require a degree in customer service. Stopee has helped thousands of consumers cancel unwanted services, recover refunds and understand their rights. Our guides break down complex cancellation processes into simple, actionable steps.
Whether you're cancelling Nova, comparing other SaaS platforms or disputing a charge with your bank, Stopee provides clear guidance rooted in consumer law and real-world cancellation experience. We've reviewed cancellation policies across dozens of platforms and distilled the patterns so you don't have to.
When you visit Stopee at stopee.com, you gain access to guides for hundreds of services, refund templates and escalation advice. Our mission is simple: give you back control of your subscriptions and your money.
Key takeaways and next steps
Cancelling Nova is straightforward if you know where you purchased it and follow the exact steps for that platform. Apple App Store, Google Play and nova.app each have their own cancellation path. Your subscription remains active until the end of your paid period, and refunds depend on timing and the platform's terms.
Most importantly, you have consumer rights under Singapore law. If Nova or the platform engages in unfair billing practices or hides cancellation options, you can escalate to CASE or your card issuer. Take screenshots, keep confirmation emails and verify that your subscription is truly cancelled 48 hours later.
If you're unsure about any step, return to this guide or visit Stopee at stopee.com for additional resources. Stopee is committed to making cancellation transparent and putting power back in your hands as a consumer.
Contact information for nova
Company: NOVA.AI Pte. Ltd.
Registration: Singapore-registered software and applications development company
Primary website: nova.app
Support contact: Use the contact form or support email on nova.app
Regulatory escalation: Consumers Association of Singapore (CASE), case.org.sg
Whether you've decided to cancel or are still weighing your options, Stopee has the tools and knowledge to support your decision. Visit stopee.com today to explore how we help consumers take control of their digital subscriptions and finances.