Manage Novelmates

How to cancel novelmates and stop weekly VIP charges on your app

What is novelmates and why you might want to cancel

Novelmates is a subscription-based reading and writing platform operated by Admate Tech Pte. Ltd., a Singapore-registered company. The service delivers access to stories, tools, and exclusive VIP content through recurring weekly or yearly subscriptions, primarily via mobile apps on iOS and Android.

You subscribe through your device's app store (Apple App Store or Google Play Store) rather than through a standalone website. Charges recur automatically each week or year, ranging from S$3.98 to S$199.98 depending on your plan. Many users cancel because they find the recurring charges unexpected, no longer use the platform, or discover the content does not match their expectations.

At Stopee, we help thousands of readers and writers cancel subscriptions they no longer need. Understanding your cancellation options on Novelmates puts you back in control of your recurring charges.

How novelmates delivers its service

The Novelmates platform operates exclusively through mobile app stores. You download the app, create an account, and purchase a VIP subscription directly within the app using your device's native billing system. This means Apple handles iOS charges, and Google handles Android charges, not Novelmates directly.

The company does not maintain a clear web-based account portal or cancellation flow. Operator details are registered at Robinson Road, Singapore, though you will not manage your subscription there. Instead, you cancel through your app store account or within the Novelmates app itself.

Common reasons to cancel novelmates

You might cancel Novelmates for several reasons: unexpected weekly or yearly charges appearing on your bill, loss of interest in the content library, difficulty finding stories you want to read, dissatisfaction with VIP features, or discovering similar services that offer better value. Whatever your reason, cancelling stops future charges while preserving access to content you have already paid for during your current billing period.

Novelmates pricing and subscription plans

Novelmates offers four main subscription tiers, all recurring automatically.

All plans renew automatically on your next billing date unless you cancel. Even the S$3.98 trial plan will charge you weekly indefinitely if you do not cancel it. Understanding which plan you are on is the first step to cancelling effectively.

Why you should cancel now if you are not using novelmates

Cancelling stops automatic charges immediately after your current billing period ends.

If you are on a weekly plan at S$19.98 per week and do not cancel, you will be charged 52 times per year (S$1,039.96 annually). Yearly plans at S$199.98 auto-renew every 12 months without warning. Many users forget they subscribed and discover months of charges on their credit card statement. At Stopee, we believe transparency and control matter more than convenience - which is why we recommend cancelling the moment you know you will not use the service.

Cancellation is immediate in effect: it stops future charges. Your access to purchased content continues until the end of your paid period, so you lose nothing by cancelling today.

How to cancel novelmates on iOS (Apple app store)

If you subscribed via Apple App Store, you cancel through your iOS device or Apple ID account settings.

Cancellation steps via iOS settings

1. Open Settings on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID profile at the very top of the Settings menu.
   • This shows your name and photo (if you have set one).
3. Select Subscriptions from the menu.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Find and tap Novelmates in the subscriptions list.
   • If you have multiple Apple IDs, Novelmates may appear under a different Apple ID-check all of them.
5. Tap Cancel Subscription or Edit Subscription (wording varies by iOS version).
   • A confirmation message will appear asking you to confirm cancellation.
6. Confirm the cancellation by tapping Confirm or Yes.
   • Apple will send you a cancellation email within moments.

Pro tip: Take a screenshot of the cancellation confirmation showing the date and time. If charges continue after cancellation, you have proof that you cancelled within your Apple ID account.

Alternative cancellation route within the novelmates app

1. Open the Novelmates app on your iOS device.
2. Tap the Mine tab at the bottom of the screen.
   • This tab shows your account, library, and settings.
3. Scroll down and tap 1v1 Service or Help & Feedback.
   • Wording may vary depending on app version.
4. Scroll to the very bottom of that menu.
   • You should see a Cancel Subscription or Cancel VIP button.
5. Tap Cancel and follow the prompts.
   • You may be asked for a reason; this is optional feedback and does not affect cancellation.
6. Confirm the cancellation when prompted.

Warning: The in-app cancellation route is less reliable than cancelling through iOS Settings, because some app updates may change the menu location or hide the button. If you use the app to cancel, also verify cancellation through Settings afterward.

How to cancel novelmates on android (Google play store)

Android users manage subscriptions through the Google Play Store app or Google Play website.

Cancellation steps via google play store (recommended)

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the coloured triangle icon in your app drawer.
2. Tap your profile icon in the top-right corner (your avatar or initials).
3. Tap Payments and subscriptions from the menu.
4. Select Subscriptions.
   • You will see all active subscriptions linked to your Google Play account.
5. Tap Novelmates from the list.
6. Tap Cancel subscription.
   • Google will ask you to confirm and may offer a retention message.
7. Confirm the cancellation by tapping Cancel subscription again.
   • Google will send you a confirmation email.

Pro tip: After cancelling, return to the Subscriptions list and verify that Novelmates no longer appears or now shows "Cancelled" status. This instant visual confirmation tells you the cancellation succeeded.

Alternative: cancel via the novelmates app on android

1. Open the Novelmates app on your Android device.
2. Tap the Mine tab at the bottom.
3. Look for 1v1 Service, Help & Feedback, or Settings.
   • Menu names may vary by app version.
4. Scroll to the bottom and locate Cancel Subscription or Cancel VIP.
5. Tap the cancel button and follow the on-screen instructions to confirm.

Warning: If Novelmates does not appear in your Google Play Store subscriptions list, the app route within Novelmates itself may be your only option. In this case, cancelling in-app is necessary. Always verify within Google Play Store afterward that the subscription no longer renews.

What happens immediately after you cancel novelmates

Cancelling Novelmates is not instantaneous in one sense: the service stops future charges, but your access continues until your current billing period ends.

Access and content during your paid period

Once you cancel, you retain full VIP access to all stories, reading tools, and features you paid for. If you paid for a week on Monday, you can read and use the app until the following Monday at midnight. If you paid yearly on January 1, you have access until December 31 of that year. Your reading history, library, and saved stories remain in your account throughout this period.

What ends after the billing period

When your paid period expires, you lose VIP features and revert to free-tier access (if one exists). You will no longer be charged. Any content you unlocked with VIP access remains in your library-you simply cannot purchase or unlock new content without resubscribing.

If you cancel a weekly plan on a Tuesday, charges stop at the end of that week (the next Monday at midnight). If you cancel a yearly plan on any date, charges stop at the annual anniversary of your original purchase date.

Re-subscribing and account recovery

Your account and all your data persist after cancellation. If you decide to resubscribe in six months, you log back in with the same email and password, and your reading history is still there. There is no penalty for cancelling and restarting later.

Can you get a refund from novelmates

Novelmates does not publish a clear refund policy, and refunds are rarely granted for standard cancellations.

When novelmates might consider refunds

The operator does not advertise a statutory cooling-off period or money-back guarantee. User reports indicate that refunds are uncommon and usually rejected if you request one simply because you changed your mind or stopped using the app. Novelmates treats the subscription as delivered and non-refundable from the moment you purchase it.

However, you may have grounds for a refund if you were charged by mistake (duplicate charge, wrong amount, charge after you cancelled), if the service was not delivered (app malfunction, inaccessible content), or if you are in Singapore and invoke consumer protection rights covered below.

How to request a refund from novelmates

1. Open the Novelmates app and tap Mine > Help & Feedback or 1v1 Service.
2. Submit a detailed message explaining why you believe you deserve a refund.
   • Include dates, amounts, and any screenshots of the charge or error.
3. Wait for a response from Novelmates support (response times vary; expect 3-7 working days).
4. If Novelmates refuses, do not argue with them further-escalate to your payment method instead (see next section).

Pro tip: Novelmates support rarely grants refunds directly. Your stronger path is through your bank or card issuer, which has legal authority to dispute charges on your behalf.

Disputing charges via your bank or payment provider

If Novelmates refuses to refund you, or if you were charged after cancelling, contact your bank, credit card issuer, or PayPal (if applicable) to dispute the charge. This process is called a chargeback or payment dispute.

1. Log into your bank or credit card provider's app or website.
2. Find the Novelmates charge in your transaction history.
3. Look for Dispute, Report Fraud, or Charge Investigation (wording varies by bank).
4. Select the charge and choose a reason (for example, "Subscription cancelled but charged again" or "Unauthorised charge").
5. Submit your dispute with supporting documentation (screenshots of your cancellation confirmation, chat logs with Novelmates support, billing statements).
6. Your bank investigates within 10-30 days and either credits you or sides with the merchant.

Warning: Banks favour the consumer when you can prove you cancelled. Keep all cancellation confirmations and communicate in writing (email or in-app chat) so you have an audit trail.

Your consumer rights in singapore

Singapore law protects you against unfair subscription practices through the Consumer Protection (Fair Trading) Act.

What the consumer protection (Fair trading) act says about subscriptions

Under this Act, traders (including Novelmates) must not engage in unfair practices such as: hiding cancellation options, charging without clear consent, or failing to deliver services as described. If Novelmates violated any of these rules, you have legal grounds to dispute charges and demand a refund, independent of their stated refund policy.

Additionally, Singapore law expects traders to make cancellation easy and no harder than signing up. If Novelmates buried the cancel button or made it deliberately difficult to find, that violates fair trading principles.

When to escalate to singapore's consumer authority

If Novelmates refuses to refund a charge you believe is unlawful, or if you cannot cancel despite multiple attempts, contact the Consumers Association of Singapore (CASE). CASE is Singapore's statutory body for consumer protection and can investigate unfair trading complaints at no cost to you.

1. Visit www.case.org.sg or call 6100 0315.
2. File a complaint describing what happened (for example, "I cancelled Novelmates on 15 March 2024, but was still charged on 22 March").
3. Provide all documentation: cancellation screenshots, charge dates, and any communications with Novelmates.
4. CASE will contact Novelmates on your behalf and mediate a resolution.
5. If the company refuses to cooperate, CASE can escalate to formal proceedings.

At Stopee, we advise users to engage CASE only after they have attempted direct cancellation and dispute resolution with their bank. CASE is most effective when you have clear documentation and the company has refused reasonable requests.

Common mistakes when cancelling novelmates

Many users think they have cancelled but discover new charges weeks later. Understanding the pitfalls helps you avoid frustration and lost money.

Mistake 1: cancelling in-app instead of through your app store

The Novelmates app may have a "Cancel Subscription" button, but this sometimes fails to notify your app store, and the subscription keeps renewing. Always cancel through your app store settings (iOS Settings or Google Play Store), not within the Novelmates app alone.

Mistake 2: confusing multiple apple IDs or google accounts

If you use more than one Apple ID or Google account on your device, your Novelmates subscription might be tied to a different account than the one you checked. Search all of your accounts' subscription lists before assuming cancellation failed. Many surprise charges stem from this oversight.

Mistake 3: cancelling but not checking the confirmation email

Apple and Google send confirmation emails within minutes of cancellation. Check your email (including spam folder) to confirm you received the cancellation notice. If you did not get one, the cancellation likely failed, and you should retry immediately.

Mistake 4: misreading the cancellation date

When you cancel a weekly plan, charges stop at the end of your current week, not instantly. If you cancel on Tuesday, you are still charged on Monday (end of week). Monthly and yearly plans have the same delay. Plan accordingly so you do not panic when one final charge appears.

Mistake 5: assuming free tier access exists after cancellation

Some apps offer free, limited access after you cancel a paid subscription. Novelmates does not clearly advertise a free tier. After your paid period ends, you may lose all app functionality. Check within the app beforehand so you are not surprised.

Checklist: confirming your novelmates cancellation

Use this checklist to verify that your cancellation is real and binding.

Completing all six steps protects you legally and financially. At Stopee, we believe thorough documentation is the best defence against unwanted charges.

Should you keep or cancel your novelmates subscription

This comparison helps you decide whether to stay or go.

Many users stay subscribed out of inertia-they forget they have it and accept the recurring charge. If you cannot tick even one box in the "Keep" column, cancellation makes financial sense.

Novelmates contact details and address

For complaints, disputes, or further help cancelling, use these details.

Operator: Admate Tech Pte. Ltd.

Registered address (Singapore): Robinson Road, Singapore

Secondary address (on record): Pearl's Hill Terrace, Singapore

Support contact method: In-app help and feedback form (Mine tab > Help & Feedback or 1v1 Service)

Escalation (consumer disputes): Consumers Association of Singapore (CASE), www.case.org.sg, 6100 0315

Novelmates does not advertise email or phone support directly. Your first and best contact is always through the in-app form. If that yields no response or an unfair reply, escalate to your payment provider's dispute process, then to CASE if needed.

Final thought: take control of your subscriptions today

Novelmates charges S$14.98 to S$199.98 automatically. Forgetting to cancel costs you hundreds of dollars per year. The cancellation process takes five minutes maximum, and access to your current content continues through the end of your paid period.

Stopping unwanted charges is not about being frugal-it is about being intentional with your money. Stopee has helped thousands of consumers cancel subscriptions they do not use and reclaim control of their recurring charges. Whether you cancel Novelmates today or six months from now, the steps are straightforward and within your power.

If Novelmates charges you after you cancel, keep your cancellation proof and dispute the charge with your bank immediately. Singapore consumer law is on your side. Take the steps above, document everything, and know that Stopee and consumer authorities like CASE stand ready to help if things go wrong.