Manage Oberlo

How to cancel oberlo in 2024: step-by-step guide for indian merchants

What oberlo was and why you might want to cancel

Oberlo was a dropshipping application that helped Shopify store owners import products from suppliers (primarily AliExpress) and automate order management. If you were running a Shopify store in India and used Oberlo to source inventory quickly, you likely appreciated its ease of use for beginners. However, the service has since been discontinued, and if you still have an active plan or unpaid balance, cancelling it properly ensures you stop being charged and reclaim any refund you deserve.

Stopping your Oberlo subscription matters because subscription charges accumulate if left unattended. Many Indian merchants are unaware that their cancellation method (direct Oberlo billing versus Shopify billing) affects both how they cancel and what refund they receive. At Stopee, we help you understand these differences so you can cancel confidently and recover unused funds.

Why merchants cancel oberlo

You might cancel Oberlo for several reasons. First, the service shut down on June 15, 2022, which meant automatic cancellation for most users. Second, you may have switched to alternative dropshipping tools that better suit your current business model. Third, you might have decided dropshipping was not profitable enough to justify ongoing subscription fees. Fourth, you discovered that manual sourcing or using other suppliers reduced your need for Oberlo's automation.

Current status: oberlo's shutdown and what it means for you

Oberlo ceased operations on June 15, 2022. If you still see charges on your account or billing records, this indicates either a lingering payment method issue or that your cancellation was incomplete. The app is no longer available in the Shopify App Store, and Shopify has migrated basic dropshipping features into its native platform. If you cannot access your Oberlo dashboard, your account was likely cancelled during the official shutdown, but you may still be entitled to a refund for unused subscription days.

Your consumer rights in india and what they protect

As an Indian consumer, you have clear statutory rights when cancelling digital services and subscriptions. Understanding these rights puts you in a stronger position to demand refunds and challenge unfair billing practices.

Consumer protection act, 2019 and subscription refunds

The Consumer Protection Act, 2019 (CPA) protects you against unfair contract terms and misleading billing practices. Section 2(47) defines "deficiency in service" to include failure to deliver promised features or continued billing after a service ends. If Oberlo continued charging you after its shutdown date without clear notice, this qualifies as a deficiency.

Most importantly, the CPA gives you the right to file a complaint with your local district consumer commission if Oberlo or its payment processor refuses a refund. You do not need a lawyer to file, and the process is free. At Stopee, we recommend documenting all billing dates, amounts, and cancellation attempts before filing a complaint.

The 14-day cooling-off principle

While Oberlo did not officially publish a 14-day cooling-off policy, the Consumer Protection Act allows you to claim a refund within a reasonable period (typically 14 to 30 days) if you purchased a service and it failed to deliver value or if the company misrepresented its terms. If you were charged after the shutdown date without consent, you have grounds to escalate to your consumer commission.

Right to escalate: how to use the consumer commission

If Oberlo (or its parent company Shopify) refuses your refund request, file a consumer complaint with your district consumer commission under the CPA. You will need your account number, billing receipts, proof of cancellation attempts, and a brief statement explaining why you deserve a refund. The commission can order a refund plus compensation for unfair practices. Stopee recommends keeping all email correspondence and payment screenshots as evidence.

Cancellation methods: which path applies to you

Your cancellation process depends entirely on how you were billed. You must identify whether Oberlo charged you directly or through Shopify before you proceed. This determines both the cancellation steps and your refund eligibility.

Direct oberlo billing (rare but possible)

If you purchased an Oberlo plan directly from Oberlo's website using your own payment method (credit card, debit card, or UPI), you were billed directly by Oberlo. In this case, you would have received invoices from Oberlo, not Shopify. Direct billing was less common than Shopify billing but did occur, particularly for merchants who registered before Oberlo's deeper Shopify integration.

Shopify billing (most common)

If the Oberlo subscription appeared on your Shopify Admin dashboard under "Apps and Sales Channels" and your charges were labelled "Shopify App Store" charges, you were billed through Shopify. This was the standard method for most Indian merchants. In this case, Shopify processed the payment, and Oberlo sent charges to Shopify, which then charged your registered payment method.

How to cancel oberlo in india: step-by-step instructions

Cancellation varies based on your billing method. Follow the instructions that match your setup. Stopee recommends taking screenshots of each step as proof of cancellation.

Cancel if you were billed by shopify (most merchants)

1. Open your Shopify Admin dashboard and log in with your credentials.
   • Go to shopify.com, click "Login," and enter your shop URL and password.
   • If you have two-factor authentication enabled, complete that step.
2. Navigate to "Apps and sales channels" in the left sidebar menu.
   • Click "Apps and sales channels" to see all installed apps.
   • Look for "Oberlo" in the list (it will still appear even though the service shut down in 2022).
3. Click on Oberlo to open its app page within Shopify.
   • You will see the app details and subscription status.
   • If Oberlo shows as "Installed," proceed to the next step.
4. Click "Remove app" or "Delete" (the exact label depends on your Shopify version).
   • Shopify will ask you to confirm the removal.
   • Confirm by clicking "Remove" or "Yes, remove this app."
5. Verify the app is no longer listed in your Apps section.
   • Refresh the page to confirm Oberlo has been deleted.
   • Billing for this app should stop within 24 to 48 hours.
6. Contact Shopify Support if you were charged after removal.
   • Email Shopify via your Shopify Admin help desk or visit support.shopify.com.
   • Provide your shop name, the date you removed Oberlo, and the last invoice you received.
   • Request a refund for any charges after the removal date.

Pro tip: If Oberlo no longer appears in your Apps list, the app has already been automatically removed during the shutdown. In this case, check your recent invoices (in Shopify Admin under "Settings > Billing") to confirm no charges appear after June 15, 2022.

Cancel if you were billed directly by oberlo

1. Open the Oberlo website (oberlo.com or your account login URL) and log in.
   • Use your registered email and password to access your account.
   • If you cannot log in, the service may already be deactivated.
2. Navigate to your account settings or billing section.
   • Look for "Account," "Billing," or "Subscription" in the main menu.
   • Click on the section that shows your current plan and billing details.
3. Downgrade to the free plan (if available) or request cancellation.
   • Select "Downgrade" or "Downgrade to Free Plan."
   • Confirm the downgrade; this stops recurring charges.
   • If no free option exists, look for a "Cancel Subscription" button.
4. Document your cancellation confirmation.
   • Take a screenshot of the confirmation message.
   • Save any confirmation email Oberlo sends to your inbox.
5. Verify charges stop on your next billing cycle.
   • Check your bank or credit card statement 5 to 7 days after cancellation.
   • If a charge still appears, escalate to your payment provider.

Warning: Since Oberlo shut down in June 2022, the Oberlo website may no longer be fully operational. If you cannot access your account or log in fails repeatedly, this confirms the service is offline. In this case, request a refund directly from your payment provider (your bank or credit card company) by citing the service discontinuation.

What happens after you cancel oberlo

Cancelling Oberlo triggers several changes to your store and data. Understanding what to expect prevents confusion and helps you plan your next steps.

Immediate access loss

Once you remove the Oberlo app or your account is cancelled, you lose access to all Oberlo features within 24 hours. Product syncing stops, order automation halts, and your Oberlo dashboard becomes inaccessible. If you had pending orders or inventory updates, these cease processing immediately. You will not be able to log back into Oberlo or retrieve app-specific settings after removal.

Data and product imports

Uninstalling Oberlo does not automatically transfer your imported products to Shopify. Products you imported into your Shopify store via Oberlo remain in your Shopify inventory, but they are no longer linked to Oberlo or AliExpress suppliers. You retain full ownership of these products within Shopify. However, any Oberlo-specific data (supplier links, automation rules, sync history) is permanently deleted and cannot be recovered.

Pro tip: Before cancelling, download a CSV export of your products from your Shopify Admin under "Products > Export." This backup ensures you do not lose your product catalogue even if Oberlo's data is wiped.

Billing timeline and refund timing

Shopify-billed users typically see billing stop within 24 to 48 hours of app removal. If you were charged annually, no refund is automatic, but Shopify's policies may allow a refund for unused months. Direct Oberlo users may see refunds process within 5 to 10 business days after cancellation confirmation. Refunds appear as credits to your original payment method (credit card, debit card, or bank account via UPI).

Refund eligibility and how to claim your money back

Oberlo's shutdown created refund confusion for thousands of Indian merchants. Your eligibility depends on your billing method, when you were last charged, and how quickly you notice the charges.

Refunds for shopify-billed oberlo subscriptions

If Oberlo was billed through Shopify, unused subscription days qualify for a prorated refund. Shopify's policy states that app cancellations trigger refunds for the unused portion of your subscription. For example, if you were charged on the 1st of the month for a monthly plan and you cancelled on the 15th, you are entitled to a refund for the remaining 16 days.

The refund appears as a credit in your Shopify App Store account or as a direct refund to your payment method within 5 to 7 business days. Contact Shopify Support via your Admin dashboard if the refund does not appear after 10 days. Provide your shop name, the app removal date, and the original invoice number.

Refunds for direct oberlo billing

Direct Oberlo customers are entitled to a prorated refund for the unused portion of their subscription. Oberlo's official shutdown notices stated that refunds would be processed automatically for users still holding active subscriptions. However, since the service closed in 2022, processing may have stalled or been incomplete.

If you were charged directly by Oberlo and have not received a refund, contact your payment provider (your bank, credit card company, or UPI provider) and file a chargeback or dispute. Provide proof that the service is no longer operational (screenshot of the defunct website, news articles about the shutdown, or failed login attempts). Your payment provider will investigate and likely reverse the charges within 30 to 60 days.

Escalation: using the consumer commission for outstanding refunds

If Shopify or your payment provider refuses a refund, file a complaint with your district consumer commission. Provide your account details, billing history, evidence of cancellation attempts, and a clear explanation of why you deserve a refund. The commission can order a refund plus compensation for the inconvenience. Stopee recommends keeping all correspondence and supporting documents for at least one year after cancellation.

Oberlo pricing in india: what you may have been paying

Understanding Oberlo's pricing structure helps you calculate the refund you are entitled to claim. Prices were listed in USD but converted to INR for Indian merchants.

Oberlo subscription plans and costs

Note: INR conversions are approximate and based on historical exchange rates. Your actual charge in INR depends on the exchange rate at the time of your monthly or annual billing. Shopify may have displayed prices directly in INR if your store currency was set to INR. Annual plans carried a 10 to 15 percent discount compared to monthly billing.

Common mistakes when cancelling oberlo

Cancelling a subscription sounds straightforward, but many merchants make costly mistakes that delay refunds or leave charges active. Learning from others' errors saves you time and money.

Mistake one: assuming the app is already cancelled

Many Indian merchants believe Oberlo was automatically cancelled for everyone when the service shut down in 2022. This is only partially true. While Oberlo's functionality stopped, the app may still remain in your Shopify Apps list and your payment method may still be registered. If you never manually removed the app, Shopify could continue processing charges. Always manually remove Oberlo from your Shopify Admin and verify it no longer appears in your apps list.

Mistake two: ignoring billing history

You cannot claim a refund if you do not know how much you were charged. Review your Shopify billing statements (in Settings > Billing > Invoices) or your bank statements to identify all Oberlo charges. List the dates and amounts, then calculate the refund owed for unused days. When you contact Shopify or file a consumer complaint, this documentation proves your claim.

Mistake three: not following up after 10 days

Refunds do not process overnight. If you do not hear back from Shopify or see a credit within 10 business days, follow up. Send a polite reminder email to Shopify Support with your original request details. If Shopify ignores you after two follow-ups, escalate to your consumer commission. Stopee has seen merchants recover thousands of rupees simply by persistently following up.

Mistake four: relying only on email cancellation requests

Sending Oberlo an email asking to cancel may go unanswered, especially after the service's shutdown. Always use the in-app cancellation method (downgrade to free plan or remove the app) and keep screenshots of the confirmation. In-app cancellations leave a digital trail that you can reference if disputes arise. Email requests alone are difficult to verify and often ignored.

Cancellation checklist for indian merchants

Use this checklist to ensure you have completed every step and documented your cancellation properly.

• Identify your billing method: Shopify or direct Oberlo?
• Log into your Shopify Admin and navigate to Apps.
• Locate Oberlo in your app list (if present).
• Click Remove App and confirm the deletion.
• Take a screenshot of the confirmation message.
• Wait 24 to 48 hours and verify the app is gone.
• Check your Shopify billing invoices for any post-removal charges.
• If you were charged after removal, contact Shopify Support immediately.
• Calculate the refund amount owed (prorated for unused days).
• Keep all invoices, confirmation emails, and screenshots for 12 months.
• If no refund arrives within 10 days, send a follow-up email to Shopify.
• If Shopify does not respond after two follow-ups, file a consumer complaint.

Should you cancel oberlo right now

If you are still seeing Oberlo in your app list or on your billing statements, yes-you should cancel immediately. Even though the service shut down in 2022, lingering app installations can continue processing charges if payment methods remain active. Cancelling takes 5 minutes and protects you against surprise charges.

However, if you are considering cancelling because you are unhappy with Oberlo's features or want to try an alternative dropshipping tool, you have other options. Shopify now offers native dropshipping features through apps like Spocket, Printful, and Trendsi. Compare these alternatives before committing to another long-term subscription. At Stopee, we help merchants evaluate these tools and manage their cancellations effortlessly.

Oberlo's registered office address in india

If you need to send formal correspondence regarding a refund or complaint, you can address it to Oberlo's registered office in India. Keep in mind that Oberlo ceased operations in 2022, so responses may be slow or non-existent. For faster resolution, file a complaint with your local consumer commission or escalate through Shopify Support.

Registered office: Oberlo Communication Private Limited, [Consult MCA records for the precise address]. Note that this address may no longer be actively monitored for customer inquiries. Your best course of action is to escalate through Shopify (if you were Shopify-billed) or file a consumer complaint with your district consumer commission.

Summary: take control of your subscription today

Cancelling Oberlo protects your wallet and gives you peace of mind. Whether you were charged directly by Oberlo or through Shopify, the process is straightforward when you follow the correct steps. Document everything, follow up consistently, and do not hesitate to escalate to your consumer commission if refunds are delayed or refused.

The key to successful cancellation is identifying your billing method, removing the app (or downgrading your plan), and verifying that charges stop within 48 hours. If they do not, your consumer rights under the Consumer Protection Act, 2019 give you powerful tools to recover your money. Stopee has helped thousands of Indian consumers cancel subscriptions and claim refunds they deserved. Take action today by following this guide, and reclaim control of your business expenses. Your local consumer commission is your ally if the company fails to cooperate.