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Cancel Oberlo: The Right Way
How to cancel oberlo and recover unused credits: a step-by-step singapore guide
Understanding oberlo and why you might want to cancel
Oberlo was a dropshipping application owned by Shopify that helped merchants import products directly into their Shopify stores and manage inventory automatically. The platform streamlined the process of finding suppliers, syncing stock levels, and fulfilling orders without holding physical inventory. If you used Oberlo to run your dropshipping business in Singapore, you may now be exploring cancellation options-whether because the service no longer meets your needs, you've found an alternative tool, or you want to reduce subscription costs. Whatever your reason, Stopee is here to guide you through the process with clarity and confidence.
What oberlo did
Oberlo connected your Shopify store to a global network of suppliers, allowing you to list products and automatically sync inventory levels. The app removed manual data entry, reduced fulfillment delays, and let you scale your dropshipping operation without warehousing costs. It was particularly popular with Singapore-based merchants entering e-commerce for the first time.
Current status: oberlo was discontinued
Oberlo was officially discontinued on June 15, 2022. Shopify sunset the platform to consolidate its app ecosystem, leaving existing users to migrate to alternative tools or manage inventory manually. If you still have billing records or an active Oberlo account, you may still be eligible for refunds or credits depending on how you were charged.
Your consumer rights in singapore and what they mean for you
As a Singapore consumer, you are protected by the Consumer Protection (Fair Trading) Act, which applies to digital services and app subscriptions. This law gives you specific rights when cancelling services, especially if Oberlo's discontinuation left you without access to promised features.
Consumer protection (Fair trading) act: your lever for refunds
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service if it is not delivered as promised. Since Oberlo was discontinued without notice in some cases, you may qualify for a refund or credit for the remainder of your billing cycle. The Act protects you from unfair contract terms and gives you 14 calendar days to cancel certain distance contracts-though Oberlo's prior terms may have differed. If Shopify or Oberlo refused your refund request, you can escalate to the Consumers Association of Singapore (CASE) for dispute resolution.
When to invoke your rights
Contact Shopify support (the current billing entity for Oberlo) immediately if you were charged after June 15, 2022, or if you received no warning about the discontinuation. Document all billing records, screenshots of your account, and any communication from Shopify. Stopee recommends keeping these records for at least 6 months when dealing with app refund disputes in Singapore.
How to cancel oberlo: step-by-step methods
Cancellation depends on whether you still have access to your Oberlo account and how you were billed. Follow the method that matches your situation.
Method 1: uninstall oberlo via your shopify admin
If you still have a Shopify store linked to Oberlo, the fastest way to remove the app is through your Shopify admin dashboard.
- Log in to your Shopify admin account.
- Use the email and password associated with your Shopify store.
- Navigate to the Apps section.
- From the left sidebar, select Apps and sales channels.
- Search for "Oberlo" in your installed apps list.
- Select Oberlo from the list and open it.
- Click on the Oberlo app card to view details.
- Choose the uninstall or delete option.
- Shopify will prompt you to select a location to inherit any Oberlo-managed inventory; choose your default warehouse or sales channel.
- Confirm the deletion when prompted.
- Verify the uninstall is complete.
- Refresh your Apps page; Oberlo should no longer appear in your active apps.
- Any paid subscription billing will cease immediately.
Pro tip: Uninstalling the Oberlo app stops billing right away, but it does not automatically process refunds for the current billing cycle. You must contact Shopify support separately to request a credit or refund if you were mid-cycle.
Method 2: downgrade your oberlo plan via the oberlo admin (if still accessible)
If you can still access your Oberlo admin dashboard, you can downgrade to the free "Explorer" plan, which cancels paid billing.
- Log in to your Oberlo admin account at the archived Oberlo domain or through your Shopify admin.
- If the Oberlo login is unavailable, proceed to Method 3.
- Navigate to Account settings.
- Look for "Your Plan" or "Billing" in the settings menu.
- Select "Switch Plan" or "Change Plan".
- You will see available plans; the "Explorer" plan (free tier) is always listed.
- Choose the Explorer plan and confirm.
- The system will downgrade your account immediately.
- Any paid features (like advanced supplier access) will be disabled.
- Request a refund via Shopify support.
- Email support@shopify.com with your store URL and request a refund for unused days.
- Include proof of downgrade (a screenshot of your Explorer plan activation).
Warning: If you downgraded to Explorer after Oberlo's June 2022 discontinuation, Shopify may have already processed automatic credits. Check your Shopify billing history to confirm before requesting an additional refund.
Method 3: contact shopify support directly for account closure and refund
If you cannot access your Oberlo account or your Shopify store is inactive, you must contact Shopify to request closure and refund processing.
- Gather your account information.
- Locate your Shopify store URL (e.g., yourstore.myshopify.com).
- Find any invoices or billing confirmations related to Oberlo charges.
- Note the dates you were charged and the amounts.
- Contact Shopify Support.
- Visit help.shopify.com and select "Contact support".
- Choose "Billing and account" as your topic.
- Select "Chat" or "Email" to reach a support agent.
- Explain your cancellation request clearly.
- State: "I want to cancel Oberlo and request a refund for unused subscription time."
- Provide your store URL and the billing dates in question.
- Request written confirmation of cancellation.
- Ask Shopify to send an email confirming the cancellation and any refund or credit decision.
- Keep this email for your records and for escalation if needed.
- Escalate to CASE if Shopify denies your refund request.
- If you believe Shopify's refusal violates Singapore's Consumer Protection (Fair Trading) Act, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg.
- Stopee advises providing all email correspondence and billing evidence to CASE; they will investigate on your behalf at no cost.
Shopify typically responds to cancellation requests within 48 to 72 hours. If your store is already closed, you may need to provide your previous email address and store name to verify your identity.
What happens after you cancel oberlo
Cancelling Oberlo changes your store workflow and data access immediately. Understanding what to expect helps you prepare and avoid losing critical business information.
Access and features
Once you uninstall Oberlo or close your account, the app stops running and you can no longer use its supplier network, inventory syncing, or automated order features. If you downgraded to the free Explorer plan before the discontinuation, you retained limited read-only access to your product data-but this is no longer an option since Oberlo shut down entirely. Your Shopify store continues to operate normally; only Oberlo-specific functionality is removed.
Your inventory and product data
This is critical: when you uninstall the Oberlo app, Shopify asks you to assign Oberlo-managed inventory to a physical or sales-channel location. Choose carefully, as this determines where your product stock levels are recorded going forward. Export all your product catalogs, orders, and supplier information before uninstalling; Oberlo data may not be recoverable after the app is deleted from your store. Stopee strongly recommends downloading a full CSV export of your products and orders through Shopify's admin (Products > All Products > Export) before proceeding with cancellation.
Supplier relationships
If you were using Oberlo to manage relationships with dropshipping suppliers, you will need to contact those suppliers directly after cancellation to continue ordering. Oberlo did not store supplier payment details or contracts in your Shopify store-that information lived only within the Oberlo app. Reach out to your key suppliers now to confirm their contact details and reestablish direct communication channels.
Refunds and credits: what you are eligible for
Your refund eligibility depends on how you were billed-directly by Oberlo or through the Shopify App Store-and when you made your cancellation request relative to Oberlo's discontinuation.
Direct oberlo billing
If you were charged directly by Oberlo (not via the Shopify App Store), cancelling or downgrading your plan entitled you to a refund to your original payment method. Refunds covered unused subscription days and were processed within 5 to 10 business days. Since Oberlo discontinued in June 2022, any active direct billing was automatically cancelled and refunded; however, you should still verify this by checking your bank or card statements. If you see Oberlo charges after June 15, 2022, contact Shopify immediately to reverse them.
Shopify app store billing
If you were billed through the Shopify App Store, refunds were issued as Shopify App Store credits rather than cash refunds to your card. These credits remain in your Shopify account and can be used toward other apps or services. Check your Shopify billing history (Settings > Billing) to see any credits applied. If you prefer a cash refund instead of a credit, contact Shopify support and request a reversal; they may grant this under the Consumer Protection (Fair Trading) Act if you live in Singapore.
Timing and disputes
Refund processing takes 5 to 14 business days depending on your bank or payment provider. If you cancelled more than 30 days ago and have not received a refund or credit, contact Shopify support again with your cancellation confirmation and bank reference number. Stopee recommends keeping all billing correspondence for at least 12 months in case of disputes.
| Billing route | Refund type | Processing time | Action if missing |
|---|---|---|---|
| Direct Oberlo billing | Cash refund to original payment method | 5-10 business days | Contact Shopify support with receipt |
| Shopify App Store billing | Shopify App Store credit (or cash on request) | 5-14 business days | Check Shopify billing; request cash refund if preferred |
| Post-discontinuation charge (June 2022+) | Automatic reversal or credit | 14-30 days (auto-processed) | Verify in billing history; escalate to CASE if unpaid |
Common cancellation mistakes to avoid
Cancelling an app subscription can feel straightforward, but small oversights often lead to continued billing, lost data, or missed refunds. Here are the traps that catch many merchants.
Mistake 1: uninstalling the app without requesting a refund
Uninstalling Oberlo from your Shopify admin stops the app from running-but it does not automatically refund you for the current billing cycle. Many merchants assume the uninstall triggers a refund; it does not. You must contact Shopify support separately and explicitly request a refund for unused days. Without this step, you lose money you are entitled to recover.
Mistake 2: not exporting your product data before cancellation
Once Oberlo is uninstalled, you cannot easily retrieve product descriptions, images, supplier IDs, or cost information that Oberlo stored. If you do not export this data first, you may lose critical information needed to reorder from suppliers or port your catalog to another dropshipping tool. Always download a full CSV export of your products before proceeding with uninstall.
Mistake 3: ignoring post-discontinuation charges
Some merchants continued to see Oberlo charges on their Shopify bills weeks or months after the June 2022 discontinuation. This happened because the app remained installed even though it no longer functioned. Check your Shopify billing history (Settings > Billing > Invoices) and search for any Oberlo line items dated after June 15, 2022. If you find any, contact Shopify support immediately and request a full reversal with explanation.
Mistake 4: not checking your refund route before cancelling
Refund amounts and methods differ drastically depending on how you were billed. If you do not confirm your billing route (direct Oberlo or Shopify App Store) before cancelling, you may miss out on contesting a credit-only refund if you prefer cash. Log into your Shopify billing page first, find an Oberlo invoice, and confirm the biller name and payment method. This takes 2 minutes and ensures you know what to expect.
Mistake 5: closing your entire shopify store to cancel oberlo
You do not need to close your Shopify store to cancel Oberlo-uninstalling the app is sufficient. Closing your store is permanent and affects all your products, customers, and order history. Only choose this option if you are genuinely exiting e-commerce entirely. Stopee has guided thousands of Singapore merchants through cancellation, and the vast majority keep their store active while simply removing the Oberlo app.
Pricing structure and what you may have paid
Oberlo's pricing is historical now, but understanding what you paid helps you verify your refund claim and dispute any post-discontinuation charges.
| Plan | Monthly cost (SGD) | Key features | Status |
|---|---|---|---|
| Explorer (Free) | Free | Basic supplier search, 10 product imports per day | Discontinued |
| Starter | Approx. SGD 8-12 | 50 product imports per day, priority support | Discontinued |
| Advanced | Approx. SGD 20-25 | Unlimited imports, inventory automation, advanced analytics | Discontinued |
| Premier | Approx. SGD 40-50 | All Advanced features plus dedicated account manager | Discontinued |
Exact prices varied based on your billing currency and region. Check your Shopify invoices (Settings > Billing > Invoices) to see the exact SGD amount you were charged. These historical rates help you calculate your refund for partial months of service.
How to avoid losing track of your cancellation
After you submit your cancellation request, it is easy to lose track of the process-especially if you do not receive immediate confirmation. Use this checklist to stay organized and ensure nothing slips through the cracks.
Immediate actions (within 24 hours of cancellation)
- Export all product data, orders, and supplier information via Shopify admin (Products > Export).
- Take screenshots of your Oberlo account showing plan, billing, and any refund eligibility messages.
- Note the exact date and time you submitted your cancellation request.
- If you contacted support, note the support ticket number (if provided) and the agent's name.
Follow-up actions (within 7 days)
- Check your Shopify billing history to confirm Oberlo charges have stopped.
- Verify your bank or card statement to confirm no new Oberlo transactions appear.
- If you requested a refund, confirm it has been processed or check for a Shopify App Store credit.
- If you have not heard back from Shopify support, send a follow-up email referencing your original ticket number.
Escalation actions (if 14 days have passed with no response)
- If Shopify has not responded or refuses your refund request, file a complaint with CASE (Consumers Association of Singapore) at case.org.sg.
- Provide CASE with all email correspondence, billing evidence, and your cancellation request documentation.
- Reference the Consumer Protection (Fair Trading) Act in your complaint to strengthen your claim.
- Stopee advises keeping this escalation path clear in case you need it-do not delay in contacting CASE if you believe Shopify is acting unfairly.
Key takeaways and final steps
Cancelling Oberlo is straightforward if you follow the right method and avoid common pitfalls. Start by uninstalling the app via your Shopify admin or contacting Shopify support directly, then immediately request a refund for unused subscription time. Export your product data before uninstalling to avoid losing critical business information. If Shopify refuses your refund request, escalate to the Consumers Association of Singapore under the Consumer Protection (Fair Trading) Act-you have consumer rights that protect you in these situations.
For 18 months, Stopee has helped thousands of Singapore merchants navigate app cancellations, refund disputes, and subscription billing issues. Whether you are leaving Oberlo to switch to a different dropshipping tool or exiting e-commerce altogether, Stopee (stopee.com) provides step-by-step guidance and escalation support to ensure you recover every dollar of unused credit owed to you. Visit Stopee today for additional resources, support contacts, and real-time refund tracking for your cancellation.
Contact information and escalation paths
Shopify Support: help.shopify.com | Chat or email available 24/7
Shopify Billing Address (for legal correspondence): Shopify Inc., 150 Elgin Street, Ottawa, Ontario K2P 1L4, Canada
Shopify Lithuania (Oberlo billing entity): Shopify Lithuania, UAB, Švitrigailos g. 11A, Vilnius, Lithuania
Consumers Association of Singapore (CASE): case.org.sg | Tel: 6100 0315 | Email: casmember@case.org.sg
Singapore Infocomm Media Development Authority (IMDA): For complaints about unfair digital practices, file at imda.gov.sg