Manage Quizizz

How to cancel quizizz and recover your educational investment in india

Understanding quizizz before you cancel

Quizizz is an interactive, gamified learning platform that teachers, schools and organisations use to create quizzes, polls and lessons for students. You can engage learners in live or homework modes, track progress through analytics, and access a library of ready-made quiz content. Most users love Quizizz for its interactivity, but if you're paying for a premium plan and the value no longer justifies the cost, cancellation is straightforward on the web - though the process differs across app stores and school accounts.

What quizizz offers

The platform delivers gamified quizzes that keep learners engaged and motivated. You get real-time participation tracking, customisable questions, team-based games (on premium plans), and detailed reports on learner performance. Free accounts let you create basic quizzes; paid tiers unlock advanced question types, higher participant limits, AI-powered quiz generation, custom branding and priority support.

Why people cancel quizizz

You might cancel because your school adopted a different assessment tool, your subscription cost rose without adding new value, or you've exhausted the features your class needs. Others pause after a school term ends. Whatever your reason, Stopee is here to guide you through every step so you don't lose money to accidental renewals or hidden charges.

Quizizz pricing plans and what you actually pay

Quizizz offers tiered pricing, though official Indian Rupee rates are not consistently published. Here's what you'll encounter across regions.

Pricing breakdown in india

Where to check your current plan

Log into your Quizizz account and navigate to Settings to see which plan you're on, your billing date and the next renewal amount. If you subscribed via the Apple App Store or Google Play, your plan details live in those platforms' subscription settings, not in Quizizz itself. Stopee recommends checking this before you decide to cancel, so you understand exactly what you'll lose when your paid features expire.

When you should cancel quizizz

Cancellation makes sense in specific situations; rushing the decision can leave you without a critical tool mid-term.

Good reasons to cancel

Cancel if your school has switched to a different platform, if you've moved to a role where you no longer create quizzes, or if the monthly cost no longer aligns with your usage. You should also cancel if a free or cheaper alternative meets your needs equally well, or if your institution's budget no longer supports the subscription.

Reasons to hold off

If you're mid-term or mid-school year, cancellation means you lose premium features mid-session, which disrupts learner engagement. Similarly, if you're trialling the platform or evaluating its impact on exam performance, hold off until the term ends. Pro tip: Set a calendar reminder to cancel on your billing date, not weeks earlier, so you maximise your paid period and avoid losing access you've already paid for.

How to cancel quizizz on the web

If you subscribed directly through Quizizz's website, cancellation takes just three steps and stops automatic renewal before the next billing cycle.

1. Log into your Quizizz account at quizizz.com using your email and password.
   • If you've forgotten your password, click "Forgot password?" on the login page.
2. Click your profile icon (usually top-right) and select Settings.
   • Scroll down to the "Manage Plan" or "Billing" section.
3. Click "Cancel Plan" or "Cancel Subscription".
   • You may see a retention offer (a discount or free trial extension). You can accept or decline.
4. Confirm your cancellation when prompted.
   • You'll receive a confirmation email within minutes.
   • Your paid features remain active until the end of your current billing cycle.

Warning: Do not confuse "cancel plan" with "delete account". Cancelling your plan stops charges and downgrades you to free; deleting your account erases all your quizzes and data permanently. Only delete your account if you're certain you don't need your content again.

How to cancel if you subscribed via apple or google

If you signed up for Quizizz through the Apple App Store or Google Play, you must cancel through those platforms' subscription settings, not within Quizizz itself.

Cancel on apple app store (iPhone or iPad)

1. Open the Settings app on your device.
   • Scroll up and tap your name at the very top.
2. Tap "Subscriptions".
   • You'll see all active subscriptions linked to your Apple ID.
3. Find and tap "Quizizz".
   • If Quizizz isn't visible, you may not have an active subscription through Apple.
4. Tap "Cancel Subscription" (or "Edit" followed by "Cancel Subscription").
   • Confirm when prompted.
5. Check your email for Apple's cancellation confirmation within a few minutes.
   • Your subscription ends on the date shown; you lose access at that point.

Cancel on google play store (Android)

1. Open the Google Play app on your Android device.
   • Tap your profile icon (top-right corner).
2. Tap "Manage my subscriptions" or "Payments and subscriptions" > "Subscriptions".
   • You'll see all active subscriptions linked to your Google account.
3. Select "Quizizz".
   • Tap "Cancel subscription".
4. Choose your reason for cancellation (optional) and confirm.
   • Google sends a confirmation email immediately.

Pro tip: On both platforms, you can cancel instantly without speaking to anyone. The cancellation is immediate, but your access extends to the end of your prepaid cycle. Stopee strongly recommends taking a screenshot of your cancellation confirmation for your records.

Cancelling school and district subscriptions

If your school or district purchased a Quizizz plan on your behalf, you cannot cancel directly yourself. The institution holds the subscription.

What you should do

1. Contact your school's IT department, administrator or the staff member who manages subscriptions.
   • Ask them to email support@quizizz.com to request cancellation.
   • Provide them with your school's contract details or Quizizz account ID if they ask.
2. If you're an administrator, email support@quizizz.com directly.
   • Include your school name, the email associated with the account and your account ID.
   • State clearly that you wish to cancel the subscription effective immediately or at the next billing date.
3. Expect a response within 1-2 business days.
   • Support may ask for additional details or offer a discounted renewal rate to retain you.

Warning: School and district subscriptions often have annual commitments. Cancelling before the year ends may incur an early termination fee. Check your contract or ask support before confirming.

What happens after you cancel quizizz

Cancellation doesn't delete your account or quizzes; it simply stops charging you and revokes paid features at the end of your current billing cycle.

Your access during the notice period

After you cancel, your paid features remain fully active until your billing cycle ends. If you cancel on the 15th of a monthly plan that renews on the 25th, you keep premium access until the 24th. You can still create quizzes, run live sessions and access all reports. Your data is safe.

What changes when your period ends

Once your final billing date passes, your account automatically downgrades to the free tier. You lose premium question types, team games, advanced analytics and the ability to create quizzes with more than 50 questions. Any quizzes you've already created remain in your account - you just can't edit them as much or share them as widely. Your quiz history and learner data stay intact.

Exporting your data before the downgrade

Before your paid period expires, export any reports, quiz templates or learner data you need. Stopee advises downloading performance reports as PDFs or CSV files so you keep a permanent record. Quizizz doesn't automatically delete your content after cancellation, but storing a backup means you're never at risk of losing irreplaceable teaching materials.

Will quizizz refund your money?

Refund eligibility depends on when you cancel, the reason for cancellation and whether you subscribed through Quizizz directly or a third-party app store.

Quizizz's official refund policy

Quizizz's Terms of Service state that once a paid subscription is active, it may be non-cancellable and non-refundable. However, the Help Centre indicates that refund requests are considered case-by-case within 7 days of the charge. This means Quizizz has discretion but doesn't guarantee refunds.

When you might qualify for a refund

You have stronger grounds for a refund if:

• You cancelled within 48 hours of your initial purchase (many platforms offer this grace period).
• You subscribed by mistake or were charged twice.
• The platform is unavailable or broken (you can't use features you paid for).
• You subscribed during a free trial period but were charged despite not intending to upgrade.

How to request a refund from quizizz

1. Email support@quizizz.com immediately.
   • Include your order ID (found in your receipt email or account settings).
   • State the date you were charged and the amount in Indian Rupees.
   • Explain clearly why you believe you deserve a refund (accidental charge, duplicate charge, service unavailable, etc.).
2. Provide screenshots of the charge and any evidence of the issue (email confirmations, error messages, etc.).
   • Attach these to your email.
3. Request a response within 7 days.
   • If Quizizz doesn't reply, follow up with a second email.

Refunds for app store purchases

If you subscribed through Apple App Store or Google Play, request your refund through those platforms, not Quizizz. Apple and Google honour refund requests within 48 hours of purchase more readily than Quizizz itself does.

• Apple: Go to Settings > [Your Name] > iTunes & App Stores > tap your Apple ID > View ID > Purchase History. Find the charge, tap "Report a Problem" and request a refund.
• Google: Visit play.google.com, go to Payments and subscriptions > Subscriptions > Quizizz > Report a problem > [reason] > Request refund.

Your consumer rights in india

The Consumer Protection Act, 2019 protects you if Quizizz fails to deliver what it promises or charges you unfairly.

What the law says

Under the Consumer Protection Act, you have the right to:

• Receive goods or services as described and at the price agreed.
• Seek a refund if the service is defective or unavailable for a significant period.
• Lodge a complaint with your state's Consumer Redressal Commission if Quizizz ignores your refund request.

When to escalate to authorities

If Quizizz refuses your refund request and you believe you have a valid claim, file a complaint with your District Consumer Redressal Commission or approach the National Consumer Helpline (1800-11-4000, toll-free in India). Stopee recommends doing this only after Quizizz has had 30 days to respond to your direct request.

Keep all email correspondence, receipts, screenshots and evidence of the charge in one folder. Authorities will want to see proof that you attempted to resolve the matter directly first.

Common mistakes people make when cancelling quizizz

Cancellation is simple, but a few missteps can cost you money or data.

Confusing cancellation with account deletion

The biggest trap is deleting your account thinking you're cancelling your subscription. Deletion erases all your quizzes, reports and learner data permanently and irreversibly. Cancellation simply stops charges and downgrades your account to free. Always click "Cancel Plan" or manage your subscription through Settings, never "Delete Account".

Cancelling too early in your billing cycle

If you cancel on day 1 of a monthly plan, you still keep access until the month's end, but you've lost the option to re-subscribe quickly if you change your mind. Wait to cancel until a week or two before your renewal date so you maximise the value of your current payment.

Not checking your app store settings

Many users cancel their Quizizz web account but forget they also subscribed via Apple or Google. Both subscriptions run independently, and cancelling one doesn't affect the other. You'll keep being charged until you cancel on both platforms. Pro tip: Check all three places - Quizizz Settings, Apple Subscriptions and Google Play Subscriptions - to confirm you've cancelled everywhere.

Ignoring renewal reminders

Quizizz usually sends a reminder email 7 days before renewal. If you intend to cancel, do it as soon as you see that reminder. Don't wait until the day of renewal to act; billing happens at midnight and refunds become harder to obtain.

Checklist before you cancel quizizz

Getting help from stopee if cancellation goes wrong

Quizizz makes cancellation straightforward, but if you hit a wall - refusal to refund, duplicate charges, or confusion about which subscription to cancel - Stopee is here to help you navigate the process. Stopee has helped thousands of consumers cancel subscriptions they no longer want, recover money from unfair charges, and understand their rights under consumer protection laws. If Quizizz support isn't responding or you need advice on escalating your case, visit stopee.com for templates, guides and direct support from our team of cancellation experts.

Quizizz support contact details

If you need to reach Quizizz directly, here's how.

Email support

Email: support@quizizz.com

Response time: typically 1-2 business days for subscription and refund queries. Include your account email, account ID and a clear description of your issue.

Official address for notices

Quizizz India registered office (based on official company filings): Quizizz India Pvt Ltd, Bangalore, India. Use this address only for formal legal notices related to cancellation disputes or regulatory escalations. For routine cancellations, the email address above is faster and sufficient.

In-app help

Open Quizizz and click the Help icon (question mark) in Settings. You'll find FAQs, video tutorials and a direct messaging option to contact support.

Stopping unwanted charges is your right, and Stopee exists to make sure you exercise it confidently. Whether you're cancelling because you've found a better tool, your budget shifted, or you simply don't use Quizizz anymore, follow the steps above and you'll be done in minutes. Stopee recommends saving your cancellation confirmation email and checking your next bank statement to confirm the charge stops. If Quizizz fails to honour your cancellation, escalate through the Consumer Redressal Commission - you have rights, and we're here to help you claim them.