Manage Quizizz

How to cancel quizizz in singapore and reclaim control of your subscription

What is quizizz and why you might need to cancel

Quizizz is an online platform that lets teachers, students and teams create and run interactive quizzes, polls and formative assessments. The service uses gamification and real-time feedback to make learning engaging, with reporting tools that help educators track student progress in classrooms and remote learning environments.

You might be using Quizizz for a free account, or you may have upgraded to a paid "Super" plan for individuals or a subscription plan for your school or organisation. If your needs have changed, your budget is tight, or you've found an alternative that works better for you, cancelling is straightforward - but only if you know the right steps. At Stopee, we help you navigate cancellation with clarity and confidence.

Who uses quizizz subscriptions

Individual teachers and students often purchase Quizizz Super plans to unlock premium features like unlimited questions, custom branding and advanced reporting. Schools and districts negotiate institutional subscriptions for classroom-wide deployment. App store users (Apple App Store or Google Play) may have purchased access through their device's native payment method.

Regardless of how you signed up, your cancellation path depends on your account type - and that's where most users get stuck.

Your consumer rights in singapore before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including digital subscriptions. However, digital services do not automatically qualify for a 14-day "cooling-off" period like physical goods do.

What this means: Quizizz's own refund policy takes precedence over a blanket statutory right. That said, if the service was sold to you using misleading claims, or if the company breaches its own terms, you have grounds to escalate to the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA).

Your statutory protections

You have the right to expect that any paid service meets a standard of merchantable quality and fitness for purpose. If Quizizz fails to deliver core features you paid for, you can request a refund or credit before accepting the cancellation as permanent.

Keep records of your purchase email, payment receipt, screenshots of what you were promised and what you actually received. If Quizizz refuses a reasonable refund request, Stopee recommends escalating to CASE (case.org.sg) or IMDA's consumer helpline for mediation.

Cancellation methods: which path applies to you

Your cancellation method depends entirely on how you subscribed. Stopee breaks this down by account type so you cancel the right way the first time.

Individual web plan cancellation

If you signed up via Quizizz's website and created a direct account, you can cancel yourself in under two minutes. This method gives you immediate control and no waiting for support.

1. Open your web browser and log in to your Quizizz account at quizizz.com using your email and password.
   • If you've forgotten your password, use the "Forgot password?" link on the login page.
2. Click your profile icon in the top-right corner of the dashboard.
   • This is usually a circular avatar with your initials or photo.
3. Select "Settings" from the dropdown menu.
   • You'll see account information and billing options.
4. Navigate to "Manage plan" or "Subscription" (exact wording may vary).
   • This section shows your current plan, renewal date and payment method.
5. Click "Cancel plan" or "Cancel subscription".
   • Quizizz may ask why you're leaving; answer honestly if you want to help them improve, but this is optional.
6. Confirm your cancellation by clicking the final "Confirm" or "Yes, cancel" button.
   • Warning: This action stops auto-renewal immediately and is irreversible. You will not be charged again.

Pro tip: Take a screenshot of your cancellation confirmation. You'll need proof if a charge appears after this date or if you need to dispute a refund request.

School and district plan cancellation

If your school or organisation has an institutional subscription, you cannot cancel this yourself. Only the account administrator or billing contact can authorise the cancellation.

1. Contact the staff member responsible for managing your school's Quizizz account (usually the IT manager or office administrator).
   • Ask them to submit a cancellation request to Quizizz support on behalf of your institution.
2. That person should email Quizizz support at support@quizizz.com with the following details:
   • Your school or organisation name.
   • Your current subscription plan level.
   • The billing contact email address and payment method.
   • Your preferred cancellation date (usually the end of the current billing cycle).
3. Quizizz support will confirm cancellation in writing within 2 to 5 business days.
   • Ensure your organisation keeps this confirmation email for records.

Warning: Do not wait until the last day of your billing cycle to request cancellation. Submit your request at least 7 days before renewal to avoid an unexpected charge.

Apple app store and google play cancellations

If you purchased Quizizz through your device's app store, you must cancel through that platform's payment system, not through Quizizz itself. Quizizz does not handle these refunds or reversals directly.

1. For Apple App Store subscriptions:
   • On iPhone or iPad, open Settings and tap your name at the top.
   • Select "Subscriptions" and find Quizizz in the list.
   • Tap "Manage" and then "Cancel Subscription".
   • Choose your reason and confirm the cancellation.
   • Apple will stop charging you at the end of your current billing period.
2. For Google Play subscriptions:
   • Open Google Play on your Android device and tap your profile icon.
   • Select "Manage subscriptions" and find Quizizz.
   • Tap "Cancel subscription" and confirm.
   • Google Play will stop charging you at the end of your current billing period.

Pro tip: If you paid in Singapore Dollars (SGD) on your device, the App Store or Play Store conversion rate may differ from the USD price you see on Quizizz's website. Always verify the final amount charged before cancelling.

What happens after you cancel quizizz

Cancelling your Quizizz subscription does not delete your account or content immediately. Understanding what you keep and what you lose helps you plan your exit strategy.

Your access and billing after cancellation

Once you cancel, auto-renewal stops and no further charges appear on your card. Your paid access continues until the end of your current billing cycle - you do not lose features mid-month.

After the billing cycle ends, your account reverts to a free plan. Premium features like unlimited questions, advanced analytics and white-label options become unavailable, but basic quiz creation and sharing still work.

Your data and account status

Your account, quizzes, reports and student data remain in your account indefinitely after cancellation. You can still log in, view results and download reports even after your subscription expires - but you cannot create new premium content or access paid-only features.

Pro tip: Export your quiz data and student reports before your billing cycle ends. Download your quizzes as backups, take screenshots of reports you need, and keep copies of any insights you created. Some features may be harder to access once your subscription ends.

Refund policy: when quizizz will refund your money

Quizizz offers refunds within a limited window. Knowing this policy upfront helps you decide whether cancellation alone is enough or if you should request your money back.

The 7-day refund window

Quizizz allows refund requests within 7 calendar days of your purchase. If you request within this timeframe, the company evaluates your case and may approve a full or partial refund.

Refund requests submitted after 7 days are generally denied. Quizizz's published position states that "no refund is provided once payment is completed" for requests outside this window, though exceptions are made on a case-by-case basis if you contact support directly.

How to request a refund

1. Email Quizizz support at support@quizizz.com with the subject line "Refund request for my Quizizz subscription".
   • Include your full name, email address and the date of purchase.
   • Attach or reference your payment receipt or proof of transaction.
   • Explain why you want a refund (e.g., "I was charged twice by mistake" or "The service does not meet my needs").
2. Quizizz support will respond within 5 to 10 business days with a refund decision.
   • If approved, the refund appears in your original payment method within 5 to 10 working days (bank processing time varies).
3. If Quizizz refuses your refund and you believe it is unfair, escalate to CASE (case.org.sg) or file a chargeback with your bank.
   • Warning: Chargebacks can damage your relationship with Quizizz, so exhaust their support process first.

App store and payment platform refunds

If you paid through Apple App Store or Google Play, those platforms handle refunds, not Quizizz. You must request a refund directly from Apple or Google, and they may honour it if you ask within 14 to 48 hours of purchase (Apple's window is typically shorter than Google's).

Pro tip: Apple and Google refund requests are usually one-click in their respective apps. Use the "Report a Problem" option on your receipt and select "I would like a refund for this purchase". Many refund requests are auto-approved without needing to contact support.

Quizizz pricing and plan options in singapore

Knowing what you're paying for helps you decide whether cancellation makes sense or if a free plan or cheaper alternative suits you better.

Regional pricing in Singapore may differ from US USD prices due to currency conversion and local market conditions. Always check Quizizz's website or your App Store receipt for the exact amount you were charged.

Common mistakes to avoid when cancelling quizizz

Cancelling feels simple, but small missteps can cost you money or leave you stranded without your data. We've seen these mistakes happen to real users, and we want to help you avoid them.

Mistake 1: cancelling without exporting your data

Once your paid subscription ends, accessing your quiz data becomes harder (though not impossible). If you cancel without downloading your quizzes, reports and student results, you risk losing them if you ever forget your password or Quizizz makes account changes.

Before you hit the cancel button, take 10 minutes to download your quiz backups and export your analytics. Screenshot anything you might need later.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your login still works, and your quizzes remain visible to you. If you want to delete your account entirely (removing all data), you must email Quizizz support separately and request account deletion.

Mistake 3: cancelling too close to your renewal date

If you cancel on the same day your subscription renews, Quizizz may have already processed your renewal charge. Request cancellation at least 5 to 7 days before your renewal date to give their system time to stop the auto-renewal.

Pro tip: Check your confirmation email from when you first purchased Quizizz. It shows your renewal date. Set a phone reminder for 7 days before that date, then cancel.

Mistake 4: not saving your cancellation confirmation

You may see a cancellation confirmation page in your browser, but that is not the same as an official receipt. Take a screenshot of the confirmation message and save it. If you cancel via email or support, reply-all on the confirmation email so you have a timestamped record.

Should you cancel or switch to an alternative

Before you cancel, consider whether Quizizz is truly the wrong fit or whether a cheaper plan might work.

Reasons to cancel quizizz

• You have switched to a competing tool (Kahoot, Classcraft, Gimkit) that your students prefer.
• Your school or organisation has negotiated a bulk licence with a different vendor.
• Budget constraints mean you cannot afford the annual or monthly fee.
• You only needed Quizizz temporarily for a single project or term.
• The platform lacks features you now need (e.g., mobile app, offline mode, LMS integration).

Reasons to keep your quizizz subscription

• You use it regularly in your classroom and your students are familiar with it.
• You have already invested time creating quizzes and storing reports.
• The annual cost (SGD 60-80) is lower than rebuilding your quiz library elsewhere.
• You value the real-time feedback and gamification features.

At Stopee, we help you make this choice by giving you the facts and timelines - but the decision is yours.

Stopee's cancellation checklist for quizizz

Use this step-by-step checklist to ensure you cancel cleanly and keep your important data.

1. Log in to your Quizizz account and verify your subscription status and renewal date.
2. Check your original purchase email for your payment receipt and billing details.
3. If you want a refund, submit your request to support@quizizz.com within 7 days of purchase (include receipt).
4. Download and backup all your quizzes as files (use the export feature in your account).
5. Screenshot or export any student reports or analytics you need to keep.
6. Set a phone reminder for 7 days before your next renewal date.
7. Log in and cancel your subscription (or contact Quizizz support if you have an institutional plan).
8. Take a screenshot of your cancellation confirmation message.
9. Save the confirmation email if you cancelled via support contact.
10. Wait for your next billing cycle to confirm no charge appears on your bank statement.

How to contact quizizz support if you need help

If your cancellation does not work, your refund is delayed, or you have questions about your data, Quizizz has support channels available to you.

Quizizz support contact details

Email is the most reliable way to reach Quizizz for cancellation and refund issues. Address your email to support@quizizz.com and include your account email, the date of your purchase, your payment receipt and a clear explanation of your issue.

Response time is typically 5 to 10 business days. If you do not hear back within 2 weeks, send a follow-up email with your original message thread.

Escalation: when to involve singapore consumer authorities

If Quizizz refuses to honour a reasonable refund request, does not cancel your subscription despite your request, or continues charging you after cancellation, you have the right to escalate.

Consumers Association of Singapore (CASE): case.org.sg - mediates disputes between consumers and companies.

Info-communications Media Development Authority (IMDA): Call 1800-I-ASK-IMDA (1800-427-54632) for advice on digital consumer rights.

Your bank or payment provider: If all else fails, file a chargeback or payment dispute with your bank. They can reverse fraudulent or unauthorised charges.

Stopee recommends keeping all emails, receipts, screenshots and confirmation messages. These are your evidence if you need to escalate.

Next steps: cancel confidently with stopee

Cancelling Quizizz takes just a few minutes if you know the right path. Whether you have an individual web plan, a school subscription or an app store purchase, this guide has given you the exact steps, timelines and consumer protections you need.

Export your data today, set a reminder for your renewal date, and initiate cancellation at least 7 days before that date. If Quizizz refuses a refund or continues charging you, escalate to CASE or your bank - you have rights under Singapore's consumer protection laws.

Stopee has helped thousands of consumers cancel unwanted subscriptions with confidence and without losing their important files. Start your cancellation journey now, and if you run into problems, remember that Stopee is here to guide you through every step. Visit Stopee's platform at stopee.com to learn how we support consumer cancellations across dozens of services and help you reclaim control of your digital life.