Manage Ratepunk

How to cancel ratepunk and reclaim your travel savings

What ratepunk is and why you might want to cancel

Ratepunk is a hotel price-comparison tool that works as a browser extension, web dashboard and mobile app across India and globally. It promises to surface cheaper hotel rates by scanning multiple booking platforms and alerting you to deals. You might subscribe for monthly or annual access to unlock "Unlimited Access" features.

But if you have found better deals elsewhere, or simply don't use the extension enough to justify the cost, cancelling makes sense. At Stopee, we help thousands of Indians cancel unwanted subscriptions every month. This guide walks you through every cancellation method Ratepunk offers, what happens after you cancel, and how to recover any refunds you are entitled to.

Why cancellation can feel tricky

Ratepunk splits its payments across three separate channels: its own web dashboard, Apple App Store and Google Play Store. Each channel has different cancellation rules, refund windows and support contacts. Many users cancel in one place only to discover the subscription is still active elsewhere. At Stopee, we have seen this mistake cost consumers hundreds of rupees in unwanted renewals.

Your consumer rights in india

The Consumer Protection Act, 2019 in India gives you the right to cancel any service within 14 days of purchase without penalty, provided you have not fully used the service. Ratepunk states it honours 14-day refunds on web purchases. If the company refuses your refund request, you have the right to file a complaint with your state consumer commission. Keep all proof of purchase, cancellation requests and correspondence.

Ratepunk pricing and subscription plans

Ratepunk offers tiered "Unlimited Access" plans through multiple platforms with varying price points and unclear renewal periods.

Warning: The App Store and Google Play listings do not clearly specify whether these plans renew monthly or annually. Always verify the renewal frequency in your device settings before confirming purchase.

Hidden costs and upsells

Ratepunk frequently bundles travel-deal memberships and hotel vouchers with its core subscription. These upsells are billed separately and do not automatically cancel when you cancel your main subscription. You must request refunds for each upsell individually by emailing hi@ratepunk.com. Stopee recommends checking your billing history for any separate charges before you cancel.

How to cancel ratepunk step-by-step

Your cancellation method depends on where you purchased your subscription. Follow the correct path for your platform to avoid paying for a service you no longer use.

Cancel via the ratepunk web dashboard

If you subscribed directly through Ratepunk's website, use this method.

1. Visit the Ratepunk website and sign in with your email and password.
   • If you forgot your password, use the "Forgot Password" link to reset it.
2. Navigate to your account settings or "Billing" section in the dashboard menu.
   • Look for headings like "Subscription", "Plans" or "Payments".
3. Locate your active subscription and select "Cancel subscription" or similar.
   • Some interfaces show a "Manage Subscription" button; click that first.
4. Confirm the cancellation by clicking the final confirmation button.
   • Ratepunk will disable your subscription immediately; automatic renewals stop at once.
5. Save the cancellation confirmation page or email for your records.
   • Take a screenshot with the date and time visible.

Pro tip: Cancellation via the dashboard usually takes effect the same day. Your account remains accessible; you simply lose paid features. If you subscribed to multiple tiers or upsells, repeat steps 1-4 for each one.

Cancel subscriptions bought on apple app store

If you purchased Ratepunk through your iPhone or iPad, you must cancel through Apple's system.

1. Open the Settings app on your iOS device.
   • On iPad, the Settings app also appears on the home screen.
2. Tap your name at the top of the Settings menu.
   • This opens your Apple ID profile page.
3. Select "Subscriptions" or "Media & Purchases".
   • Older iOS versions call this "iTunes & App Store".
4. Tap "Subscriptions" to see all active subscriptions.
   • Ratepunk should appear in this list if you have an active plan.
5. Tap "Ratepunk" in the subscription list.
   • Confirm it shows "Renews" or an upcoming billing date.
6. Select "Cancel Subscription" or "Edit Subscription", then confirm cancellation.
   • Apple will notify you of the cancellation; save this email.

Warning: Cancelling on the App Store does not automatically cancel the same subscription on Android or via the web. If you have Ratepunk installed on multiple devices, you must cancel on each platform separately.

Cancel subscriptions bought on google play store

If you purchased Ratepunk on an Android phone or tablet, cancel through Google's system.

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Select "Manage apps & device".
   • This shows all your installed and previously purchased apps.
3. Tap the "Manage" tab at the top.
   • You will see a list of apps you have installed.
4. Find "Ratepunk" in the list and tap it.
   • Use the search bar if the list is long.
5. Select "Manage subscription" or "Subscriptions".
   • This opens a page showing your active subscription and renewal date.
6. Tap "Cancel subscription" and confirm the cancellation.
   • Google will email you a cancellation confirmation.

Pro tip: Google Play refunds are available within 48 hours of purchase, but some users report delays if they cancel after 1-2 days. If your purchase was more than 48 hours ago, you can still request a refund by emailing hi@ratepunk.com with your order number and date.

Cancel upsells and separate travel-deal purchases

If you bought hotel vouchers, travel-deal memberships or other add-ons, these do not cancel automatically when you cancel your main subscription.

1. Gather your account email, the purchase date and your transaction or order ID.
   • Check your email receipt or App Store/Google Play purchase history for this information.
2. Compose an email to hi@ratepunk.com with the subject line "Cancellation and Refund Request".
   • Include your full name and the email address linked to your Ratepunk account.
3. In the email body, state clearly: "I request immediate cancellation of [voucher name / travel deal name] and a full refund to my original payment method."
   • Include the purchase date and transaction ID.
4. Send the email and wait for a response within 7-10 business days.
   • Save the email you sent and any replies for your records.

Stopee recommends sending this email on the same day you cancel your main subscription to ensure all charges stop at once.

What happens after you cancel ratepunk

Understanding what cancellation actually means helps you avoid paying for a service you have already ended.

Immediate changes to your account

When you cancel via the Ratepunk web dashboard, your subscription ends immediately and automatic renewals stop. Your account and any saved hotel preferences remain in the system; your data is not deleted unless you request it separately. You may still access your account to view past searches, but you lose access to paid features like unlimited rate comparisons or advanced alerts.

If you cancel via Apple App Store or Google Play, your subscription ends on the date Apple or Google specifies in their cancellation confirmation. This is often the same day you request cancellation, but can be up to 24 hours later. Your paid features remain active until that date; you will not lose access mid-month or mid-year.

Stopping automatic renewals

Ratepunk's main risk is automatic renewal. If you do not cancel properly on every platform where you subscribed, the service will renew itself and charge you again. For example, if you cancel via the web dashboard but forget about an App Store subscription, you will be charged again when the App Store plan renews. Mark your calendar for renewal dates and verify cancellation on all platforms within 48 hours of requesting it.

Data retention and account deletion

Cancelling your subscription does not delete your Ratepunk account or remove your personal data. If you want Ratepunk to delete your account, email hi@ratepunk.com with a specific data deletion request. Under India's consumer data protection principles, the company should acknowledge your request within 30 days. Keep copies of all correspondence.

Refunds and your 14-day cancellation window

Ratepunk states it offers 14-day money-back guarantees on web purchases, but refund terms vary by purchase type and platform.

Refunds for web dashboard purchases

If you subscribed directly through Ratepunk's website and cancel within 14 days of your initial purchase, you are entitled to request a full refund. Email hi@ratepunk.com with your purchase date, transaction ID and a clear statement: "I request a refund within the 14-day window." The company will refund the amount to your original payment method within 7-10 business days. If you cancel after 14 days, you may still request a refund, but Ratepunk will likely decline unless you have a specific complaint about service quality.

Refunds for apple app store and google play purchases

Apple and Google operate separate refund policies independent of Ratepunk. Apple offers refunds within 48 hours of purchase if you have not used the service significantly. Google Play offers refunds within 48 hours for most purchases. To request a refund:

• For Apple: Open Settings, tap your name, select Subscriptions, find Ratepunk, and choose "Report a Problem". Select "I would like a refund for this subscription" and submit.
• For Google Play: Open Google Play Store, tap your profile, select "Payments and subscriptions", find Ratepunk, and tap "Cancel subscription". Immediately select "Tell us why" and request a refund if eligible.

Warning: Real-world reports indicate some users experienced refund delays or outright denials even when within the stated 48-hour window. If your request is denied, contact your bank or payment provider to dispute the charge. You also have the right to escalate to your state consumer commission if refund denial seems unreasonable.

Refunds for vouchers and travel deals

Hotel vouchers and travel-deal memberships carry a separate 30-day money-back guarantee, but only if you have not redeemed the voucher. If you have already used the voucher to book a hotel, Ratepunk will not refund it. Document the redemption status (used or unused) and include it in your refund request email. If the voucher was never used and you cancel within 30 days of purchase, request a refund with the subject line "Unredeemed Voucher Refund Request".

Common mistakes that delay or block your cancellation

Cancelling a subscription should be straightforward, but even careful users make mistakes that keep charges flowing.

Cancelling in only one place

The biggest error is cancelling your main subscription but forgetting about App Store, Google Play, or email-based upsells. Check your billing statements for the past three months to confirm all purchase channels. If you see multiple charges from Ratepunk, Apple, or Google, you likely have multiple active subscriptions. Create a simple checklist: web dashboard (yes/no), App Store (yes/no), Google Play (yes/no), upsells via email (yes/no). Tick each box as you cancel.

Not requesting refunds in time

Many users cancel but forget to request a refund. Cancellation and refund are two separate actions. Always follow cancellation with a refund request email within 14 days of purchase if you are eligible. Include "REFUND REQUEST" in the subject line so Ratepunk's support team prioritizes it.

Losing proof of cancellation

Save every cancellation confirmation email, screenshot and order number. If you need to dispute a charge with your bank, you will need proof that you cancelled. Store these documents in a dedicated folder or take photos with your phone.

Ignoring renewal date reminders

If you cancel a few days before renewal, the service may still charge you for the next cycle because the cancellation was not processed in time. Always cancel at least 3-5 days before your renewal date to allow processing time.

Your consumer rights under indian law

India's Consumer Protection Act, 2019 protects you against unfair subscription practices and deceptive billing.

Right to cancel within 14 days

You have the unconditional right to cancel any digital service within 14 days of purchase and receive a full refund, unless you have substantially used the service. "Substantially used" is vague, but courts have ruled that a few days of light use still qualifies for a refund. If Ratepunk refuses a 14-day refund, you can appeal to your state consumer commission and argue that you did not substantively use the service.

Right to clear billing disclosure

Ratepunk must disclose the exact subscription cost, renewal date and cancellation method before you complete your purchase. If the terms were hidden or unclear, you have grounds to demand a refund and file a consumer complaint. Check your original purchase page or confirmation email; if it lacked this information, save that evidence.

Right to escalate to consumer authorities

If Ratepunk ignores your refund request or cancellation demand, file a complaint with your state consumer commission. You can file online at www.consumerhelpline.gov.in (National Consumer Helpline) or approach your district consumer court. Provide all supporting documents: purchase receipts, cancellation requests, emails and proof that the company refused your claim. The consumer commission can order Ratepunk to refund you and pay compensation for unfair practices.

Checklist for safe cancellation

Use this checklist to ensure you cancel completely and recover any refunds.

• Note the exact date you purchased Ratepunk (within or outside the 14-day window).
• Check your email for all purchase confirmations and subscription receipts.
• Log into your Ratepunk account and cancel via the web dashboard if you subscribed there.
• Open Apple Settings or Google Play Store and cancel any App Store or Google Play subscriptions.
• Email hi@ratepunk.com with cancellation confirmation for any upsells or vouchers.
• If eligible (within 14 days), email hi@ratepunk.com with a clear refund request and supporting transaction ID.
• Save all cancellation confirmations, refund request emails and company responses.
• Wait 7-10 business days for refund processing.
• Verify that no new charges appear on your bank statement after the refund window closes.
• If charges persist or refunds are denied, contact your bank or file a consumer complaint.

After you cancel: monitoring and dispute resolution

Cancellation is only the first step. Protecting yourself afterward means staying vigilant.

Monitor your billing for surprise charges

Check your bank statement or App Store / Google Play billing history every month for 3 months after cancellation. If Ratepunk or its payment partners charge you again, contact your bank immediately and request a chargeback. Include your cancellation confirmation as proof. Most banks reverse unauthorized charges within 30-45 days if you report them promptly.

Escalate to your bank or payment provider

If Ratepunk or Apple/Google refuse to refund a charge you dispute, contact your bank's fraud or billing department. Provide your cancellation proof and ask them to file a transaction dispute. Your bank can reverse the charge even if the merchant disagrees. Stopee recommends always using a credit card or debit card for subscriptions because these offer stronger chargeback protections than e-wallets or UPI.

File a consumer complaint if necessary

If you have cancelled, requested a refund and disputed the charge with your bank, but Ratepunk still refuses, file a formal complaint with the National Consumer Helpline (www.consumerhelpline.gov.in) or your state consumer court. Many Indian consumers recover refunds this way; Ratepunk's failure to respond to legal notices often results in ordered refunds plus compensation.

Summary and next steps

Ratepunk is a useful hotel comparison tool for some, but the subscription cost and unclear cancellation process trap many Indian users into unwanted renewals. You now know how to cancel on every platform, claim refunds within 14 days, and escalate if the company refuses.

Remember: cancellation and refunds are separate actions. Always cancel first, then request a refund immediately if you are eligible. Check your billing for 3 months after cancellation to catch surprise charges. Keep all proof of cancellation and correspondence.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were entitled to. If you encounter delays, refusals or unclear terms during cancellation, Stopee offers step-by-step guidance tailored to your situation. Visit Stopee today to learn more about protecting your digital spending and reclaiming your money from subscription services that no longer serve you.

Contact information for ratepunk support

Email: hi@ratepunk.com

Website: Ratepunk (check their help centre for updated contact details)

For consumer complaints in India: www.consumerhelpline.gov.in or your state consumer court