Manage Ratepunk

How to cancel ratepunk and reclaim your travel search freedom

What ratepunk is and why you might want to leave

Ratepunk is a browser extension and mobile app that hunts for lower hotel and flight prices across multiple booking platforms. It compares rates in real-time and sends you alerts when deals match your preferences. The service offers free core features alongside optional paid plans with advanced filtering, deal scoring and premium deal categories.

If you've decided Ratepunk isn't delivering the savings you expected, or the notifications have become overwhelming, Stopee is here to guide you through cancellation step-by-step. You're not locked in, and your money is protected under Singapore's consumer laws.

How ratepunk works

You install the extension or app, search for travel options, and Ratepunk delivers price comparisons and alerts across partner booking sites. The company acts as an intermediary; when you book through a third-party supplier, that supplier's terms control your final booking, cancellation rights and refunds. Ratepunk itself doesn't hold your reservation.

Why cancellation matters

Paid Ratepunk subscriptions renew automatically unless you cancel. Renewal charges appear on your credit card without warning if you miss the 48-hour cancellation window before billing. Many users find the free version sufficient, or discover that manual hotel searches work just as well. Stopping unnecessary charges is the first step toward smarter travel budgeting.

Your consumer rights when cancelling ratepunk

Singapore's consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions. Under this law, Ratepunk must honour cancellation requests and cannot impose unreasonable penalties. You have the right to clear cancellation processes, transparent refund terms and confirmation of cancellation in writing.

If Ratepunk refuses to cancel your subscription or delays refunds without valid cause, you can escalate to the Consumers Association of Singapore (CASE). CASE mediates disputes and enforces fair trading standards. Stopee recommends keeping all cancellation emails and billing confirmations as evidence if a dispute arises.

The 14-day money-back guarantee

Ratepunk offers a 14-day money-back guarantee on initial subscription purchases. This means if you buy a paid plan and cancel within 14 days, you can request a full refund. Renewal charges fall outside this guarantee, so cancelling before your next billing date is essential to avoid being charged again.

How to cancel ratepunk: step-by-step methods

Cancel via the ratepunk web dashboard

The quickest and most reliable way to stop your subscription is through your online account. You maintain a full record, and cancellation takes effect immediately unless stated otherwise.

1. Visit the Ratepunk account dashboard at premium.ratepunk.com and log in with your email and password.
2. Navigate to the Billing or Subscription section in your account menu.
3. Locate your active subscription and click "Cancel Subscription" or the equivalent option.
4. Confirm your cancellation when prompted.
   • Ratepunk will display a confirmation message on-screen.
   • You should receive a confirmation email at your registered address within minutes.
5. Save this email and your account page as proof of cancellation.
6. Check your billing history to confirm no renewal charge appears on your next expected billing date.

Pro tip: Complete this step at least 48 hours before your next billing date. If today is the 20th and you renew on the 25th, cancel by the 23rd at the latest to avoid the charge.

Cancel via apple app store (iOS)

If you subscribed to Ratepunk through the Apple App Store, you must cancel through the App Store, not through the Ratepunk app itself. Your subscription is managed by Apple, so Apple controls the cancellation process.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find "Ratepunk" in the list of active subscriptions and tap it.
5. Tap "Cancel Subscription" or "Remove" (wording varies by iOS version).
   • Apple will ask you to confirm; tap "Confirm Cancellation".
   • You will see "Subscription Cancelled" or similar confirmation.
6. Request a refund if you cancelled within 14 days of purchase.
   • Tap "Report a Problem" on the same subscription page.
   • Select "I would like a refund for this app" and explain briefly.
   • Apple processes refund requests within 3 to 5 business days.

Warning: Deleting the Ratepunk app does not cancel your subscription. You must follow these steps or your renewal charge will still appear.

Cancel via google play store (Android)

Android users manage Ratepunk subscriptions through Google Play. The process mirrors Apple's but uses Google's interface.

1. Open Google Play on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions", then "Subscriptions".
4. Tap "Ratepunk".
5. Tap "Cancel subscription".
   • Google Play will ask for a reason; you can skip or provide feedback.
   • Confirm the cancellation when prompted.
6. Request a refund within 14 days if eligible.
   • Go to Google Play, select your purchase history, find the Ratepunk charge.
   • Tap "Report a problem" and select "I want a refund".
   • Google typically processes refunds within 3 to 5 business days.

Pro tip: Keep your Google Play confirmation email. If the refund is delayed, you can share this with Stopee or escalate to CASE with proof of your cancellation request.

Cancel add-ons, upsells and premium features

Some users purchase one-off deals or premium deal categories separately from their main subscription. These are not always cancelled through the dashboard and require direct email contact.

1. Email hi@ratepunk.com with the subject "Cancel my add-ons" or "Cancel my upsell".
2. Include your account email, the date you purchased the add-on, and the name or description of what you want to cancel.
   • Example: "I purchased Premium Deal Categories on 15 September 2024 and want to cancel it."
3. Request written confirmation of cancellation and any refund eligibility within 14 days of purchase.
4. Save all email responses and confirmation messages.

Cancel hotel and flight bookings through ratepunk

Cancelling your Ratepunk subscription does not cancel any hotel or flight reservations you made through the app. Your bookings remain active with the supplier (hotel chain, airline or booking site) and are governed by their terms, not Ratepunk's.

1. Locate your booking confirmation email from the supplier (not Ratepunk).
2. Review the supplier's cancellation policy.
   • Free cancellation windows, penalties and refund timelines vary by supplier.
   • Airlines, hotels and booking sites each set their own rules.
3. Contact the supplier's customer support directly using the phone number or email in your booking confirmation.
4. Request cancellation or modification according to their policy; Ratepunk cannot override supplier decisions or waive cancellation fees.

Stopee emphasizes that Ratepunk is an intermediary only. Your booking terms, refunds and cancellation rights belong to the supplier, not Ratepunk.

What happens after you cancel ratepunk

Immediate changes to your access

When you cancel via the web dashboard, your subscription ends straight away. You lose access to paid features like advanced filters, deal scores and premium categories. Your free version access (if you used it) remains available at no cost.

If you cancelled through Apple App Store or Google Play, your access may remain until the end of your current billing cycle, depending on the platform's rules. Most often, access ends immediately even if you had pre-paid days remaining.

Your account data and saved alerts

Your account, saved hotel and flight price alerts, and preferences typically stay in your Ratepunk account after cancellation unless you request deletion. You can log back in later to retrieve saved searches or restart a subscription without losing your history.

If you want your account and all personal data deleted permanently, email hi@ratepunk.com with "Delete my account" and your account email. Ratepunk has 30 days to comply under PDPA (Personal Data Protection Act) rules in Singapore.

Avoiding surprise renewal charges

Cancel at least 48 hours before your next scheduled billing date. If you miss this window and are charged anyway, contact Ratepunk immediately at hi@ratepunk.com with your billing statement. You have the right to a full refund if you can prove the charge occurred after your cancellation request, provided you act within 14 days of the charge date.

Will you receive a refund?

Refunds on initial subscription purchases

Ratepunk offers a 14-day money-back guarantee on your first paid subscription. If you cancel and request a refund within 14 days of your initial purchase, Ratepunk must honour the refund. To qualify, you must cancel the subscription first, then request the refund in writing by email to hi@ratepunk.com.

Include your account email, the purchase date, and a brief reason for the refund request. Ratepunk processes refunds within 5 to 10 business days, though your bank may take 3 to 5 additional days to credit your account.

Renewal charges and non-refundable renewals

Renewal charges (monthly or annual charges after your first billing cycle) are generally non-refundable. Your only defence against a renewal charge is to cancel before the 48-hour deadline. Once the charge goes through, Stopee advises you to contact Ratepunk support immediately and cite the Consumer Protection (Fair Trading) Act if the company refuses to budge.

Refunds for upsells and add-ons

Purchases of premium categories or one-off deal features must be cancelled and refunded separately. Email hi@ratepunk.com, include proof of purchase (your receipt or bank statement), and request a refund within 14 days of the purchase date. Refunds may be issued as account credits rather than cash back to your original payment method.

Booking refunds (hotels and flights)

Ratepunk cannot issue refunds for hotel or flight bookings made through its platform. The supplier you booked with controls refunds. A non-refundable hotel rate through Ratepunk is non-refundable; Ratepunk cannot override the supplier's policy. Review the supplier's cancellation terms before you book.

Ratepunk pricing and subscription plans

Current plans and costs in singapore dollars

The free version covers basic price comparisons and alerts for most users. Premium plans unlock advanced filtering and priority support but are not essential for casual travellers. Annual billing offers the best value if you commit to using Ratepunk for 12 months; monthly billing suits those testing the service short-term.

Common mistakes when cancelling ratepunk

Cancellation doesn't have to be stressful. The mistakes below are easy to avoid if you know what to watch for.

Deleting the app instead of cancelling the subscription

Removing the Ratepunk app from your phone or computer does not cancel your subscription. Your billing agreement with Ratepunk (or Apple/Google) remains active, and renewal charges continue. You must follow the cancellation steps in this guide to end the subscription itself.

Missing the 48-hour cancellation window

Ratepunk renews automatically if you do not cancel at least 48 hours before your next billing date. If your renewal date is the 25th, cancel by the 23rd. Once the charge posts to your account, recovery takes longer. Stopee recommends setting a calendar reminder one month before your renewal date as an early warning.

Cancelling through the wrong channel

If you subscribed via Apple App Store, cancelling through the Ratepunk website won't work. You must cancel through the App Store itself. Similarly, Google Play subscriptions must be cancelled in Google Play, not on Ratepunk's dashboard. Using the wrong method leaves your subscription active and charges you again.

Confusing ratepunk cancellation with booking cancellation

Stopping your Ratepunk subscription does not cancel any hotel or flight reservations you made. Your bookings remain with the supplier. You must contact the hotel, airline or booking platform separately to cancel a reservation. Ratepunk is only a search and comparison tool, not the entity holding your booking.

Not requesting a refund after cancelling

Cancelling your subscription and requesting a refund are two separate actions within the 14-day guarantee window. You must cancel first, then email hi@ratepunk.com to formally request the refund. Simply cancelling without asking for your money back means Ratepunk keeps the charge.

Your cancellation checklist

Use this checklist to confirm you've completed every step and protected your consumer rights.

• Identify where you subscribed: Ratepunk website, Apple App Store or Google Play Store.
• Log in to your account or the relevant app store and navigate to subscriptions.
• Click "Cancel Subscription" and confirm the cancellation.
• Save the confirmation screen and any confirmation email you receive.
• Note your next billing date from your last invoice or account page.
• If cancelling within 14 days of purchase, email hi@ratepunk.com to request a refund.
• Provide your account email, purchase date and reason for the refund.
• Check your bank statement 7 to 14 days later to confirm no renewal charge appears.
• If a charge appears after cancellation, contact Ratepunk immediately with your cancellation confirmation as proof.
• Save all emails and confirmations for at least 6 months in case of dispute.

Alternatives to ratepunk and comparison

Other hotel and flight price comparison tools

Many alternatives offer free options with no paid tiers. Google Flights and Skyscanner provide real-time price alerts without forcing you into a subscription. If you cancelled Ratepunk because the paid features felt unnecessary, a free tool may serve you better long-term.

How stopee helps you stay in control

Cancellation should never feel risky or complicated. Stopee (stopee.com) has helped thousands of consumers cancel subscriptions with confidence, recover refunds, and understand their consumer rights. Whether you're leaving Ratepunk after months of free alerts, or you realised the premium plan wasn't worth it, Stopee gives you step-by-step guidance and consumer law facts to back up your position.

Stopee empowers you to take action without guilt. Your money, your choice. If Ratepunk disputes your cancellation or refund request, Stopee can point you toward CASE and the Consumer Protection (Fair Trading) Act as your leverage. Stopee's mission is simple: make cancellation transparent, fast and fair for every consumer in Singapore.

Contact and escalation details for ratepunk

Ratepunk customer support email

For all cancellation, refund and account issues, email hi@ratepunk.com. Include your account email, the action you want (cancellation, refund, data deletion) and relevant dates. Ratepunk aims to respond within 2 to 3 business days. Keep copies of all correspondence.

Escalation to the consumers association of singapore

If Ratepunk refuses to cancel, delays a refund without valid reason, or ignores your emails, you can lodge a complaint with CASE (Consumers Association of Singapore). CASE mediates disputes and enforces fair trading standards under the Consumer Protection (Fair Trading) Act. Visit case.org.sg or call 6100 0315 to file a complaint. You must attempt direct resolution with Ratepunk first; CASE accepts escalations after 14 days of failed communication.

Registered address for legal correspondence

According to Ratepunk's Terms and Conditions and public business records, you may send formal cancellation or legal notices to Ratepunk's registered office address. While the exact current address is not publicly disclosed on their website, correspondence sent via email to hi@ratepunk.com with "Formal Notice of Cancellation" in the subject line creates an official record. For formal registered office details, check the Accounting and Corporate Regulatory Authority (ACRA) registry online using Ratepunk's company registration number if available, or request the address in writing to hi@ratepunk.com.

Stopee recommends always sending cancellation requests via email with read receipts enabled, or through the website dashboard where confirmation is automatic. This creates proof of your action and protects you if a dispute arises later.