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How to cancel relume: your step-by-step guide to stopping payments in india

What is relume and who should use it

Relume is a design collaboration platform built for teams who work in Figma and Webflow. It provides pre-designed website components and UI libraries that let you paste, customise and integrate components into your projects without building from scratch.

The service targets designers, developers and small teams who want to accelerate their workflow. Relume operates as a paid subscription with multiple tiers, plus a limited free version to help you test the platform before committing financially.

Who uses relume and why

If you design websites in Figma and deploy them in Webflow, Relume streamlines the handoff between design and development. Teams adopt it to save hours on repetitive component creation and maintain consistency across projects.

The platform is especially popular with freelance designers, digital agencies and in-house teams managing multiple client projects. However, if your workflow doesn't centre on Figma and Webflow, or if you prefer building components from scratch, Relume may not be the right fit for your needs.

When you might not need relume anymore

You might cancel Relume if you've switched design tools, completed a project, hit budget constraints or found a competitor that serves your team better. Perhaps you initially subscribed for a single client project that's now finished, or your team has built enough internal components to reduce reliance on external libraries.

Whatever your reason, Stopee exists to help you navigate the cancellation process smoothly and ensure you don't face unexpected charges after you leave.

Relume pricing in india: what you're actually paying

Relume bills in USD, so your INR charges depend on the exchange rate your payment processor applies on the day of billing. Below is an approximate breakdown of current plans and their Indian rupee equivalents.

Hidden costs and payment processing fees

Relume charges in USD, which means your Indian payment processor (usually a credit or debit card issuer) adds currency conversion margins. This margin typically sits between 1.5% and 3.5% on top of the official exchange rate, though it varies by bank.

When you request a refund within the 10-day window, Relume may deduct Stripe processing fees (around 2.9% plus a fixed amount) from your refund. This means if you pay ₹3,000 and request a refund, you might receive ₹2,900 after fees.

Your consumer rights in india and what relume must disclose

India's Consumer Protection Act 2019 requires all SaaS providers, including Relume, to display clear cancellation and refund policies upfront. Digital subscription services must also comply with transparency rules about auto-renewal.

The 10-day refund window and statutory limitations

Relume's terms state you can request a refund within 10 days of purchase by contacting support@relume.io. This is a discretionary refund window, not a statutory consumer right guaranteed by Indian law.

Under the Consumer Protection Act, you have the right to cancel a subscription at any time, and the service should stop charging you after cancellation. However, India's law does not currently specify a mandatory 14-day money-back guarantee for digital products as the European Union does. This means Relume is not obligated to refund you after 10 days have passed, even if you're unsatisfied.

Escalation: when to contact the national consumer helpline

If Relume refuses to stop charging you after you cancel, or if you believe the company has hidden charges or failed to disclose its auto-renewal policy, you can escalate to India's National Consumer Helpline (NCHL). File a complaint at www.nchl.nic.in or call 1800-11-4000 (toll-free).

Keep all evidence: screenshots of your cancellation confirmation, billing statements showing unwanted charges and email correspondence with Relume support. The NCHL and your state consumer protection authority will use this evidence to investigate.

How to cancel relume: the official method

Relume makes cancellation available only through your web account dashboard. There is no mobile app store or phone-based cancellation option, so you must use a desktop or mobile browser to access your account settings.

Step-by-step cancellation via the relume website

1. Go to www.relume.io and click Sign In in the top right corner.
   • Use the email address and password linked to your Relume account.
   • If you've forgotten your password, click Forgot password and follow the email reset link.
2. Once logged in, locate the menu icon (usually three horizontal lines or a user avatar) in the top right corner.
   • Click it and select Account Settings or Settings.
3. In Account Settings, find the Subscription or Billing section.
   • This section displays your current plan, next billing date and payment method.
4. Look for a button or link labelled Cancel Subscription or Downgrade Plan.
   • Warning: Do not click Downgrade unless you specifically want to switch to a cheaper tier and keep your account active.
   • Pro tip: If Relume asks why you're cancelling, you can provide feedback, but your cancellation will proceed regardless of your answer.
5. Click Cancel Subscription and review the confirmation message.
   • Relume will confirm your cancellation date and what happens to your access.
6. Take a screenshot of the confirmation screen and note the date and time.
   • Screenshot this page and also save or forward any confirmation email Relume sends you.
   • Keep these records for at least 6 months in case a billing dispute arises.

No app store cancellation option

Relume does not provide cancellation through the Apple App Store or Google Play Store. This is because Relume's subscription is managed through its own billing system, not through Apple or Google's payment infrastructure.

Even if you originally downloaded a Relume app from the App Store or Google Play, your subscription cancellation must happen on the Relume website using the steps above.

What happens to your account and access after you cancel

Cancellation does not mean instant loss of access. Instead, your Relume account enters a grace period that extends until the end of your current billing cycle.

Your access timeline after cancellation

If you cancel on the 15th of a month and your next billing date is the 30th, you retain full access to Relume until the 30th. After that date, your account is downgraded or locked, depending on Relume's terms.

Your Webflow and Figma projects remain intact. Any Relume components you've already pasted into your designs continue to work in those projects, even after your Relume subscription ends. You simply lose the ability to access new components or upload new designs to Relume's library.

Automatic renewal stops immediately

After you confirm cancellation, Relume stops attempting to charge your payment method. No charges will appear after your current billing cycle ends, even if the card remains on file.

Occasionally, a stray charge may appear weeks later due to a processing delay or system error. If this happens, contact support@relume.io immediately with your cancellation confirmation screenshot and request a refund.

Can you get a refund if you cancel relume

Refunds are possible but not guaranteed. Relume's refund policy is discretionary, meaning the company evaluates each request individually.

The 10-day refund request window

You have 10 calendar days from your purchase date to request a refund. Contact support@relume.io and include:

• Your account email address and subscription plan name.
• The exact date you were charged.
• A brief explanation of why you want a refund (e.g., the tool doesn't fit your workflow, you signed up by mistake).
• Any relevant evidence, such as the invoice or charge screenshot from your bank statement.

Relume's support team typically responds within 2 to 5 business days. If they approve your refund, the money is returned to your original payment method within 5 to 10 business days, depending on your bank.

What happens after 10 days: no statutory right to refund

Warning: Once the 10-day window closes, Relume has no obligation to refund you under its own terms. Indian consumer law also does not mandate a money-back guarantee for digital products beyond cancellation rights.

However, if you can demonstrate that Relume:

• Failed to disclose its cancellation or refund policy upfront,
• Continued charging you after you cancelled,
• Blocked your access without justification, or
• Applied hidden or undisclosed fees,

you may file a complaint with the National Consumer Helpline and request damages or a refund on those grounds.

Processing fees reduce your refund amount

If Relume approves your refund, the company may deduct Stripe's processing fees (typically 2.9% of the transaction plus a fixed amount per transaction). Additionally, your bank may apply a currency reconversion fee when converting USD back to INR.

Example: You charge ₹3,000 on 1st January. You request a refund on 5th January (within 10 days). Relume approves and processes the refund on 10th January. You receive approximately ₹2,910 to ₹2,920 after Stripe and bank fees.

Common mistakes that cost you money and how to avoid them

Cancellation sounds simple, but one small oversight can lock you into unwanted charges. Here are the traps that catch most users and how to sidestep them.

Mistake 1: downgrading instead of cancelling

Relume's settings menu often shows Downgrade Plan next to Cancel Subscription. Downgrading switches you to a cheaper tier (like Free) but keeps your account active and prevents refunds. You continue paying indefinitely, just at a lower rate.

Always click Cancel Subscription, not Downgrade Plan, unless you genuinely want to remain a user on a free or cheaper plan.

Mistake 2: forgetting to screenshot your cancellation confirmation

If a charge appears on your statement after cancellation, Relume's support team will ask for proof that you cancelled. A screenshot of the cancellation confirmation screen is your best evidence. Without it, you're left arguing your word against Relume's billing records.

Screenshot the confirmation page immediately after cancelling, save it to your phone and email it to yourself with the date clearly visible.

Mistake 3: not monitoring your bank statement for the next 30 days

Billing system glitches can cause stray charges weeks after cancellation. Check your bank statement every few days for the next month. If an unexpected Relume charge appears, contact support immediately and reference your cancellation screenshot.

Mistake 4: ignoring the refund window deadline

The 10-day refund window is strict. If you request a refund on day 11, Relume will almost certainly deny it. Count 10 calendar days from your charge date and submit your refund request before that deadline, even if you need to cancel immediately.

Mistake 5: not keeping records for disputes

If Relume disputes your cancellation or your bank reverses charges you initiated, you need proof that you cancelled legitimately. Save your cancellation screenshot, any support emails and your bank statement showing the charge for at least 6 months.

How stopee helps you cancel relume with confidence

Cancelling a SaaS subscription should never be this complicated. Stopee is a free consumer advocacy platform that walks you through every step of cancelling services like Relume and holds companies accountable to fair cancellation practices.

Here's what Stopee does for you:

• Verified cancellation guides: Stopee maintains up-to-date, step-by-step cancellation instructions for hundreds of subscriptions, including Relume. You don't guess or fumble through settings menus.
• Consumer rights information: Stopee explains what Indian law actually guarantees you-no hype, just facts. We cite the Consumer Protection Act so you know exactly where you stand.
• Refund deadline reminders: Stopee alerts you when refund windows are closing so you don't miss the 10-day deadline with Relume or any other service.
• Escalation support: If a company refuses to cancel or blocks your refund unfairly, Stopee provides templates and instructions for filing complaints with India's National Consumer Helpline.
• Billing protection: Stopee tracks your subscriptions in one place so you never lose track of what you're paying or when you're supposed to cancel.

Your relume cancellation checklist

Use this checklist before, during and after cancelling Relume to ensure nothing falls through the cracks.

Relume contact information and what to do if they won't respond

Relume is operated by Relume Pty Ltd, an Australian company. There is no official physical postal address for Relume in India, and the only India-registered entity linked to the name (Relume Innovations Private Limited) has been struck off the corporate registry and is not the company providing the SaaS service.

Official contact methods

Use these channels to reach Relume:

• Support email: support@relume.io (primary contact for billing, refunds and cancellation issues)
• Website: www.relume.io
• Expected response time: 2 to 5 business days

What to do if relume ignores you

If Relume does not respond to your cancellation or refund request within 7 business days, escalate to India's consumer protection authorities:

• National Consumer Helpline (NCHL): www.nchl.nic.in or call 1800-11-4000 (toll-free). File a complaint describing the issue, the dates you contacted Relume and what response (or lack thereof) you received. Provide screenshots of your cancellation confirmation and all correspondence.
• Your state's Consumer Protection Authority: Identify your state and search "[Your State] Consumer Protection Authority." Most states have online complaint portals.
• Your bank's dispute resolution team: If Relume continues charging you after cancellation, contact your bank's customer service and request a chargeback or dispute on the grounds of unauthorized recurring billing.

The power of documentation

Companies like Relume rely on poor record-keeping by users. When you file a complaint with the NCHL or your bank, you have receipts-cancellation screenshots, support emails, billing statements. That evidence is what wins disputes.

Stopee has helped thousands of consumers cancel subscriptions they no longer want and recover refunds they were wrongly denied. Whether you're leaving Relume today or planning ahead, Stopee provides the knowledge, templates and support to make sure you're never trapped by a subscription again.

Start your cancellation today, document every step and remember: you have the right to cancel, and no company should make that process harder than it needs to be.