Manage Relume

How to cancel your relume subscription and reclaim your design budget

Understanding relume and why you might want to cancel

Relume is a cloud-based design system that gives you access to pre-built components, reusable libraries and export workflows for Webflow, React and Figma. Whether you're a solo designer, a developer or part of a larger team, Relume speeds up your build process by eliminating repetitive design work.

That said, not every tool fits every workflow. You might be cancelling because you've found a better alternative, your project wrapped up, or your budget needs reshuffling. Whatever your reason, Stopee is here to guide you through the cancellation process cleanly and without surprises.

Who typically uses relume

Teams and individuals who build websites, prototypes or design systems rely on Relume for faster component management and consistent exports. The platform appeals to designers who value speed and UI consistency, though some users report occasional bugs or billing friction.

If you're cancelling because of billing confusion or technical issues, you're not alone-and Stopee will help you navigate your options.

Key reasons people cancel

Budget constraints, workflow changes, or discovering a competitor tool are the most common reasons we see. Some users cancel after a free trial and decide the paid plans don't justify the cost for their use case. Others outgrow the free tier and find the jump to Starter (approximately R342 per month) too steep for occasional use.

Whatever your situation, cancelling stops your recurring charges immediately-as long as you follow the right steps.

Your consumer rights and what they mean for you

South Africa's Consumer Protection Act (CPA) shields you from unfair, misleading and unconscionable trading practices, even when dealing with international vendors like Relume.

What the CPA covers

Under the CPA, you have the right to fair contract terms, clear pricing and protection against misleading billing practices. If Relume's cancellation process is deliberately hidden or if billing charges continue after you cancel, you can escalate your complaint to the National Consumer Commission (NCC).

The CPA does not automatically grant refunds for change-of-mind cancellations, but it does protect you if the company breaches its own refund policy or charges you unfairly after cancellation.

When to escalate to the NCC

If Relume refuses to honour a legitimate refund request within the stated 10-day window, or if your account is charged after you cancel, file a complaint with the National Consumer Commission. Stopee recommends keeping screenshots of your cancellation confirmation and any billing disputes-these are your evidence.

The NCC contact centre is available online at ncc.org.za or via telephone. Include your order ID, cancellation date and any correspondence with Relume support.

How to cancel your relume subscription

Relume operates three different subscription channels, each with its own cancellation path. Identify which one you used, then follow the step-by-step instructions.

Cancel via the web (Stripe)

If you signed up or paid directly through Relume's website, your subscription is processed through Stripe and managed in your account settings.

1. Open your web browser and log into your Relume account at relume.io.
2. Click on your account icon or profile menu (usually top right).
3. Select Account or Settings, then navigate to Subscription or Billing.
4. Locate your active subscription and select Cancel subscription or Cancel plan.
5. Relume will ask for a cancellation reason (optional feedback, but helpful for their product team).
6. Confirm your cancellation. You will receive an email confirmation within minutes.
7. Your access continues until the end of your current billing period; no immediate loss of service occurs.

Pro tip: Before cancelling, export any designs, components or projects you need. Relume allows exports in Figma, Webflow and React formats-do this while you still have paid access to avoid losing work.

Warning: Do not close your account entirely unless you're certain you won't return. Cancelling the subscription suspends paid features but leaves your account intact, allowing you to reactivate later.

Cancel via apple app store

If you subscribed through an iPhone or iPad, your subscription lives in the App Store and must be cancelled there, not within Relume itself.

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon (bottom right), then tap Subscriptions.
3. Find Relume in your active subscriptions list.
4. Tap Relume, then tap Cancel subscription or Edit subscription.
5. Confirm the cancellation by tapping Confirm.
6. Apple will send you a cancellation receipt via email.

Pro tip: Apple processes cancellations immediately, but you retain access until your billing date. Check the renewal date in your subscription details before cancelling so you know when your access ends.

Cancel via google play store

If you use Android devices and subscribed through Google Play, manage your cancellation in Google Play settings.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right) and select Payments and subscriptions.
3. Tap Subscriptions to view active subscriptions.
4. Find Relume and tap it.
5. Select Cancel subscription and confirm your choice.
6. Google will send you a cancellation confirmation email.

As with Apple, your access continues until the end of your paid period. Google does not immediately terminate service on the day you cancel.

Cancel by contacting relume support directly

If you encounter errors in the app or cannot access your subscription settings, email Relume's support team directly. Stopee recommends this route if you want written confirmation of your cancellation request.

1. Send an email to support@relume.io with the subject line: "Subscription cancellation request".
2. Include your full name, registered email address and account ID (find this in your account settings).
3. State clearly: "I request cancellation of my Relume subscription, effective immediately" (or specify a date).
4. Ask for written confirmation of the cancellation.
5. Expect a response within 24 to 48 hours during business days.

Pro tip: Keep a copy of your cancellation email for your records. If billing continues after you receive support's confirmation, you have proof of your cancellation request and can escalate to the National Consumer Commission or dispute the charge with your payment provider.

What happens after you cancel your relume subscription

Cancellation triggers a specific sequence of events. Understanding this timeline helps you plan your work and avoid losing access to critical files at the wrong moment.

Access during the final billing period

When you cancel, Relume stops charging you immediately, but your account remains active until the end of your current billing cycle. If you paid for a monthly plan on the 15th and cancel on the 20th, you keep full access until the 15th of next month.

This grace period is your window to export any designs, download components or back up project files. Do not wait until the last day.

What happens when your access expires

Once your billing period ends, Relume suspends your account. You cannot log in or access paid features. Free tier features (if applicable to your plan) may remain visible, but exports and premium components become unavailable.

Your account data-designs, projects, team workspaces-remains stored in Relume's system, but you cannot interact with it while suspended.

Reactivating your account

If you change your mind, you can reactivate by resubscribing to any plan. Your data returns and access is restored according to the plan you choose. Relume does not charge a reactivation fee, but you must pay the current subscription rate for your chosen plan.

Keep in mind that pricing may have changed since you cancelled, so verify the current cost before resubscribing.

Understanding relume's refund policy

Refunds are handled differently depending on which platform processed your payment. Stopee breaks down each scenario so you know exactly where to apply and what to expect.

Refunds for web (Stripe) payments

Relume's published policy allows refund requests within 10 days of payment. This applies only to new subscriptions or plan upgrades, not to standard monthly renewals after the first billing cycle.

1. Email support@relume.io within 10 days of your charge.
2. Include your transaction ID, order date and the reason for your refund request.
3. Relume's support team will review and respond within 3 to 5 business days.
4. If approved, Relume processes the refund to your original payment method. Stripe processing fees (typically 2-3%) are deducted from the refund amount.
5. Refunds appear in your bank account or credit card within 5 to 10 working days.

Warning: After 10 days, refund requests are at Relume's discretion and rarely approved. Cancellation alone does not trigger a refund; you must request it explicitly and within the window.

Refunds for app store or google play purchases

Apple and Google handle refunds independently of Relume. If you paid via either platform, your refund request goes to Apple or Google, not to Relume.

Apple refunds: Apple grants refunds within 90 days of purchase for accidental or unauthorized charges. Log into your Apple account, go to Purchase History, find the Relume charge, and click "Report a Problem" to request a refund. Apple responds within 48 hours.

Google Play refunds: Google allows refunds up to 48 hours after purchase for any reason. Open Google Play, navigate to your account and subscription history, select the Relume charge, and request a refund. Google processes this immediately.

If a platform refuses your refund and you believe the charge was unfair or unauthorized, contact the National Consumer Commission or dispute the charge through your bank or credit card provider.

Relume pricing and plan comparison

Relume lists all prices in USD. The amounts below are approximate conversions at 1 USD = R19 (January 2026 rates) for South African reference. Currency fluctuations may affect actual ZAR charges, so confirm the exact amount with Relume before subscribing.

The Pro plan offers the best value if you manage multiple projects or need AI-powered design tools. The Starter plan suits occasional users or those still evaluating the platform. Team plans scale with headcount and require a 3-person minimum.

Common mistakes when cancelling relume

Cancellation feels straightforward, but small oversights can leave you confused or charged unexpectedly. We have seen these mistakes countless times, and Stopee wants you to avoid them.

Mistake 1: cancelling the app without cancelling the subscription

Deleting the Relume app from your phone does not cancel your subscription. Your payment method continues to be charged monthly until you formally cancel in the App Store or Google Play. Always cancel through the platform's subscription settings, not by uninstalling the app.

Mistake 2: assuming cancellation refunds your entire month

Relume does not prorate refunds when you cancel mid-month. If you paid for a full month and cancel on day 10, you lose the remaining 20 days of access without a partial refund. Plan your cancellation around your billing date if a refund is important to you.

Mistake 3: not exporting your work before access expires

Once your paid period ends and your account suspends, you cannot export designs or download components. Stopee strongly recommends backing up all work while your subscription is active. Export to Figma, Webflow or React before the final billing date.

Mistake 4: ignoring the 10-day refund window

Refund requests for Stripe payments must arrive within 10 days of your charge date. If you wait 15 days, Relume will almost certainly deny the request. Calendar the charge date and submit refund requests early.

Mistake 5: not requesting a cancellation confirmation email

If you cancel through the web interface, save your confirmation page or request a confirmation email from support@relume.io. If billing continues after cancellation, you need proof that you cancelled. Screenshots and confirmation emails are your legal protection.

Checklist: steps to cancel cleanly and protect yourself

Use this checklist to ensure you cancel correctly and avoid surprises.

• Identify which platform processed your subscription (web/Stripe, Apple, or Google).
• Export all active projects, designs and components to Figma, Webflow or React.
• Download or back up any custom components or design systems you created.
• Note your subscription renewal date and plan name.
• Log into your account and navigate to subscription settings (or the relevant app store).
• Select "Cancel subscription" and follow the confirmation prompts.
• Save or screenshot your cancellation confirmation page.
• Request a confirmation email from support@relume.io if cancelling via the app stores.
• Check your email for a cancellation receipt within 24 hours.
• Verify that your billing date passes without a new charge (1 month after cancellation).
• If charged after cancellation, contact support immediately and escalate to your payment provider or the NCC if needed.

When you should keep your relume subscription active

Cancellation is not always the right answer. Before you go, consider whether staying might actually save you time or cost in the long run.

Scenarios where renewal makes sense

If you manage multiple website projects or design prototypes regularly, Relume's component library and exports genuinely accelerate your workflow. The Starter plan at approximately R342 per month is competitive compared to hiring a freelancer for design system work or spending 10+ hours manually building responsive components.

Teams collaborating on design systems benefit even more from the Team plan, which includes shared workspaces and branded exports. If your team has grown, upgrading may be cheaper than building a system from scratch.

Scenarios where cancellation makes sense

If you cancelled because of cost alone, try the Free tier first. It includes 1,000+ Figma components and basic Webflow exports-enough for many solo designers and prototypers. You lose nothing by dropping to Free and reassessing in three months.

If you found a competitor tool you prefer, or if your project work has dried up temporarily, cancelling is the right move. You can always reactivate later without penalty.

Why stopee helps you cancel with confidence

Cancelling subscriptions should not feel like a battle. At Stopee, we empower South African consumers to take control of their recurring charges, understand their rights and exit services cleanly-without guilt or confusion.

Relume is a solid tool, but it is not the right fit for everyone. Whether you are downgrading to the Free plan, switching to a competitor or pausing your design work entirely, Stopee has helped thousands of consumers cancel subscriptions, recover refunds and protect themselves under the Consumer Protection Act.

If Relume charges you after cancellation or refuses a legitimate refund request, escalate to the National Consumer Commission (ncc.org.za) with your cancellation confirmation in hand. You have rights, and Stopee is here to remind you of them.

Ready to take the next step? Visit Stopee.com for guides on cancelling other subscriptions, claiming refunds and understanding your consumer protections across South Africa.

Contact details for relume support and escalation

Keep these addresses handy if you need to follow up on your cancellation or file a refund request.

• Email: support@relume.io
• Website: relume.io
• Escalation (South Africa): National Consumer Commission, ncc.org.za or telephone 0860 100 004

For further help navigating subscription cancellations, refund policies and consumer law, visit Stopee at stopee.com. Stopee is your trusted partner in reclaiming control over your subscriptions and your wallet.