Manage Resume Genius

How to cancel resume genius and reclaim your money in south africa

What resume genius is and why you might want to leave

Resume Genius is an online resume and cover letter builder that helps you create professional documents using templates, step-by-step guidance and artificial intelligence features. The service operates as a subscription, meaning you pay monthly or annually for access to its tools and downloads.

Many South African professionals sign up for Resume Genius to polish their CVs or build cover letters quickly. But if you have completed your job applications, landed a position, or simply found the service doesn't match your needs, cancelling makes sense. Stopee understands that subscription services should work for you, not against you, and we are here to guide you through the cancellation process with clarity and confidence.

When cancellation makes sense

You might decide to cancel if you have finished using the builder, prefer free alternatives, or want to avoid ongoing charges. Cancelling early also protects you if you were charged during a trial period you did not intend to activate. Whatever your reason, you have the right to stop your subscription and avoid future billing.

Key facts about resume genius billing

Resume Genius operates with automatic renewal enabled by default. This means your subscription renews at the end of each billing period unless you cancel beforehand. The service prices are published in US dollars, so South African customers pay in rand based on the current exchange rate. Understanding this structure helps you cancel before the next charge hits your bank account.

Your consumer rights under south african law

South Africa's Consumer Protection Act gives you specific rights when dealing with online services and subscriptions.

What the consumer protection act says about cancellation

Under the Consumer Protection Act, No. 68 of 2008, you have the right to cancel a distance contract (any transaction concluded at a distance, including online subscriptions) within 14 calendar days without penalty. This applies whether you purchased through the Resume Genius website or via your mobile device.

If you fall within this 14-day window, you can request a full refund. The seller must process your refund within 15 business days of receiving your cancellation notice. You do not need to provide a reason, and the company cannot charge you a cancellation fee during this period.

Rights after the 14-day cooling-off period

Once the 14-day cancellation period expires, your statutory right to a refund no longer applies automatically. However, you may still be entitled to a refund under the company's own refund policy if one exists and is more generous than the law requires.

If Resume Genius has failed to deliver the service, charged you without consent, or engaged in unfair contract terms, you retain your rights to escalate the complaint to the National Consumer Commission. Stopee recommends keeping records of all communications, billing statements and cancellation requests to support any future dispute.

How to cancel resume genius: step by step

Cancelling Resume Genius depends on where you purchased your subscription. Follow the method that matches your purchase type.

Cancel via the resume genius website

If you signed up directly through the ResumGenius.com website, cancelling through your account is the fastest route.

1. Log in to your Resume Genius account
   • Visit the Resume Genius website and enter your login credentials
   • If you have forgotten your password, use the "Forgot Password" link to reset it
2. Navigate to your account settings
   • Look for a menu option labelled "My Account", "Account Settings" or "Subscription"
   • This is typically found in the top right corner or in a sidebar menu
3. Find the subscription management section
   • Locate the option that shows your current plan and billing details
   • You should see a button or link that says "Manage Subscription", "Cancel Subscription" or similar
4. Select cancel or downgrade
   • Click the cancel option
   • The system may ask you to confirm or to select a reason for cancellation
   • Complete any required fields
5. Confirm your cancellation
   • Review the confirmation message on screen
   • Note the cancellation date and when your access ends (usually the end of your current billing period)
   • Save or screenshot this confirmation for your records
6. Check your email for confirmation
   • Resume Genius should send you a cancellation confirmation email within a few hours
   • If you do not receive this email, log back in to verify the cancellation took effect

Pro tip: Cancel at least five business days before your next billing date. This buffer gives Resume Genius time to process your request and prevents accidental charges.

Cancel an apple app store subscription

If you subscribed to Resume Genius through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Resume Genius directly.

1. Open the App Store app on your Apple device
   • On iPhone or iPad, tap the App Store icon
2. Navigate to your Apple ID account
   • Tap your profile icon (usually in the top right corner)
   • Select "Subscriptions"
3. Find the Resume Genius subscription
   • Scroll through the list of active subscriptions
   • Tap on "Resume Genius" when you find it
4. Tap "Cancel Subscription"
   • Follow the on-screen prompts to confirm the cancellation
   • Apple will show you when your access ends
5. Request a refund if eligible
   • If you are within 14 days of purchase or believe you were charged in error, tap "Report a Problem"
   • Explain your situation and request a refund through the Apple system
   • Apple reviews refund requests and may approve or deny them based on your reason

Warning: Deleting the Resume Genius app from your device does not cancel the subscription. You must follow the steps above to end the recurring charge.

Cancel a google play subscription

If you subscribed through Google Play on an Android device, Google manages your cancellation and refunds.

1. Open the Google Play app on your Android device
   • Tap the Profile icon in the top right corner
2. Go to "Manage subscriptions"
   • Select "Payments and subscriptions" from the menu
   • Tap "Subscriptions"
3. Select Resume Genius from the list
   • Find Resume Genius in your active subscriptions
   • Tap on it to open the subscription details
4. Tap "Cancel subscription"
   • Confirm your cancellation when prompted
   • Google will display the date your access expires
5. Request a refund within the refund window
   • If you qualify for a refund, tap the three-dot menu and select "Report a problem"
   • Explain your situation and request a refund
   • Google typically processes refund requests within a few business days

Pro tip: Google Play allows refunds within 48 hours of purchase on some subscriptions. If you purchased Resume Genius very recently, you may be eligible even outside the standard 14-day window. Act quickly if this applies to you.

What happens after you cancel

Cancellation is not instant. Understanding what occurs in the days after you submit your cancellation request prevents confusion and protects you from unexpected charges.

Your access during the notice period

When you cancel Resume Genius, your access does not stop immediately. Instead, you retain full access to the resume builder, templates and downloads until the end of your current billing period. This means if you cancel on day 5 of a 30-day cycle, you keep access for the remaining 25 days.

Use this time to download your resumes, export any documents you created and save copies to your computer or cloud storage. Once your billing period ends, your access vanishes and you cannot retrieve documents from the platform.

Automatic renewal stops

Your next automatic charge will not occur. Resume Genius will not renew your subscription at the end of the current billing period. However, watch your bank statement for the final charge during your current cycle. This charge is expected and not a mistake.

After the billing period closes, your account remains inactive but may still exist. You can request permanent account deletion through customer support if you wish to remove your account entirely, though deletion is not required to stop charges.

Your data and account documents

Stopee strongly recommends downloading and saving your resume and cover letter files before cancellation. Most online resume builders do not guarantee data retention after cancellation, and you may lose access to your documents permanently.

If Resume Genius offers an export function, use it to save your work in PDF or Word format to your personal device. If you cannot find an export option, contact customer support and request they send you copies of your documents before you lose access.

Refunds: what you can expect

Whether you receive a refund depends on when you cancel and how you paid.

14-day trial refund guarantee

Resume Genius advertises a 14-day trial period at a reduced price (approximately R 29 based on USD 2.95). If you purchased this trial through the website and cancel within the 14-day window, you may request a full refund of the trial charge.

This right exists under the Consumer Protection Act. Contact Resume Genius customer support directly, provide your order number and cancellation request date, and ask for a refund. Keep the email confirmation of your cancellation request as proof.

No refund for unused time after the trial period

Once the 14-day trial ends and you move to a paid monthly or annual plan, cancellation does not typically generate a prorated refund for the remaining days. If you cancel on day 5 of a 30-day monthly cycle, you do not receive a refund for the unused 25 days.

Your access continues until day 30, but you forfeit any payment for time you do not use. Plan your cancellation around your billing date if you wish to avoid wasting money.

Refunds for app store purchases

Refunds for subscriptions purchased through Apple App Store or Google Play follow the policies of those platforms, not Resume Genius. Apple and Google manage refund requests independently.

For Apple, you typically have up to 14 days from the purchase date to request a refund. For Google Play, refunds are usually available within 48 hours of purchase, though exceptions exist. Submit your refund request through the app store directly and follow their review process.

Resume genius pricing in south africa

Understanding the cost structure helps you decide whether cancellation is the right move and what charges to watch for on your statement.

Important: All prices are approximate conversions from US dollars to South African rand. Your actual charge depends on the current exchange rate and any currency conversion fees your bank applies. Check your bank statement for the exact amount debited.

Annual plans appear cheaper per month but lock you in for 12 months. If you cancel a year-long subscription after 3 months, you do not receive a refund for the remaining 9 months. Calculate whether the annual discount is worth the commitment before upgrading from monthly billing.

Common mistakes when cancelling

Cancelling a subscription seems straightforward, but many people stumble on preventable errors. Let us help you avoid the pitfalls that leave accounts active and charges rolling in.

Assuming deletion equals cancellation

The most common mistake is deleting the Resume Genius app from your phone or computer and believing the subscription has ended. Deleting the app changes nothing. Your recurring payment continues, and you will be charged again at the end of your billing cycle.

Always log into your account or the relevant app store and formally cancel your subscription. The cancellation must appear in your account settings or billing portal to take effect.

Missing the 14-day refund window

South Africa's Consumer Protection Act gives you 14 days to request a refund on a distance contract. Many consumers wait until day 20 or 30, then discover they are no longer eligible for the refund. The clock starts on the day you purchased, not the day you started using the service.

If you bought Resume Genius and know you do not want it, request a cancellation and refund immediately. Do not wait.

Cancelling through the wrong channel

If you subscribed through Apple App Store, cancelling via the Resume Genius website will not work. If you signed up through Google Play, trying to cancel via the website is equally ineffective. Each payment method has its own cancellation process, and you must use the right one.

Check your purchase confirmation email or your bank statement to identify where you paid. Then follow the cancellation steps for that specific platform.

Not requesting a refund after cancellation

Cancelling your subscription stops future charges, but it does not automatically trigger a refund of what you already paid. If you fall within the 14-day refund window, you must contact customer support separately and explicitly request a refund. Do not assume it will happen automatically.

Send an email to Resume Genius customer support, include your order number and cancellation date, and state clearly: "I request a full refund under the Consumer Protection Act." Stopee recommends keeping a copy of this request for your records.

Ignoring your bank statement after cancellation

Even after you cancel, check your bank statement for at least two billing cycles. Occasionally, charges process despite a cancellation request. If you spot an unexpected charge, you have the right to dispute it with your bank or credit card company within 60 days of the transaction.

Do not assume every charge is legitimate. Verify that the final billing period ended as expected and that no renewal occurred.

How to contact resume genius for support

If you encounter problems cancelling online or need help with a refund request, customer support can assist you.

Finding customer support contact details

Resume Genius typically provides support through email or a contact form on their website. Visit the "Contact Us" or "Help" section of the Resume Genius website to find the current email address or support portal.

Keep your order number, billing date and account email address ready when you contact them. This information helps their support team locate your account and process your request faster.

What to include in your cancellation email

If you cancel via email rather than through your account dashboard, include these details:

• Your full name and account email address
• Your order or subscription number
• The date you wish to cancel
• A clear statement: "I request cancellation of my Resume Genius subscription effective immediately" or on your specified date
• If applicable: "I request a full refund under the Consumer Protection Act, as I purchased this service within the last 14 days"

Send this email from the address associated with your Resume Genius account, and request a read receipt or tracking so you know it arrived. Save the confirmation email.

Escalation: what to do if resume genius refuses to cancel or refund

Most cancellation requests are processed smoothly, but occasionally a company resists or ignores your cancellation and refund requests. If this happens, you have recourse.

Document everything

Save every email, screenshot and bank statement related to your account, cancellation request and refund request. Create a folder on your computer titled "Resume Genius Cancellation" and store all evidence there. This documentation is essential if you need to escalate to a regulator.

Contact the national consumer commission

If Resume Genius ignores your cancellation request or refuses a valid refund claim, you can lodge a complaint with the National Consumer Commission (NCC). The NCC is South Africa's regulatory body for consumer protection and has the power to investigate complaints and compel companies to comply with the law.

Visit the NCC website (ncc.org.za) or call their consumer hotline to file a complaint. Provide them with copies of your correspondence with Resume Genius and evidence of your cancellation request. Stopee empowers you to use these official channels when a company fails to respect your rights.

Dispute the charge with your bank

If Resume Genius has charged you without consent or refused to refund a valid claim, contact your bank or credit card company. Request a chargeback or reversal of the transaction. Your bank can investigate the charge and may recover your money if Resume Genius cannot justify it.

This process typically takes 10-20 business days. Your bank will contact Resume Genius for proof that you authorised the charge. If no proof is provided, your money is returned to you.

Keep or cancel: a quick decision guide

Still unsure whether to cancel? Use this checklist to clarify your decision.

If more reasons favour cancellation, proceed with the steps outlined above. Stopee believes you should only pay for services that genuinely serve your needs.

Final summary and next steps

Resume Genius is a useful tool for building professional resumes, but it is not right for everyone or every season of your career. If you have decided to cancel, you now have the knowledge and steps to do so efficiently.

Your checklist before you cancel:

1. Download and save all your resumes and cover letters to your computer
2. Identify where you purchased the subscription (website, Apple App Store or Google Play)
3. Calculate your cancellation date relative to your next billing date
4. If within 14 days and eligible for a refund, prepare a refund request email
5. Follow the step-by-step cancellation process for your platform
6. Save your cancellation confirmation
7. Monitor your bank statement for the final charge and any unwanted renewals

Stopee has helped thousands of consumers cancel unwanted subscriptions, understand their rights and reclaim money owed to them. Visit Stopee.com for additional guides on cancelling other services, understanding consumer law in South Africa and protecting yourself from unfair contract terms. Stopee is your trusted partner in taking control of your subscriptions and your wallet.

Resume genius contact details for cancellation

When you are ready to reach out, use the following information to contact Resume Genius directly.

Web and customer support

Resume Genius operates as an online service primarily accessible through their website. Their customer support team can be reached via the support contact form or email address listed on their website under "Help" or "Contact Us".

The company is based in Switzerland, with business operations also referenced in the United States. When contacting them, mention that you are a South African customer cancelling your subscription and requesting a refund if applicable. Include your order details and account email address.

How to record your cancellation

Always request a cancellation confirmation email. If you cancel through their website or app, take a screenshot of the confirmation message. If you email your cancellation request, use a method that provides proof of delivery (such as Gmail's "Request Read Receipt" feature). File these confirmations together with your order confirmation email.

For complaints or disputes, remember that Stopee and the National Consumer Commission (ncc.org.za) are available to support you if Resume Genius does not honour your cancellation or refund request. You are not alone in this process, and your rights are protected by law.