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Cancel Securly: The Right Way
How to cancel securly and protect your school's data in india
What securly is and why schools use it
Securly is a cloud-based web filtering and student safety platform designed for K-12 schools and educational institutions. Your school likely uses it to monitor network activity, block inappropriate content, and manage classroom devices across campus.
The service operates as an enterprise subscription sold directly to schools, school districts, and IT administrators. However, some Securly features may also be available through Apple App Store or Google Play for individual teachers and parents.
Who typically subscribes to securly
Education IT teams and school administrators are Securly's primary customers. They need centralized control over web filtering, classroom management, device integrations, and safety monitoring across their entire network.
If your school recently changed IT providers, faced budget cuts, or moved to a different student safety platform, you may need to cancel your institutional subscription.
Key features included in your subscription
Your Securly contract covers web filtering for school networks, classroom management tools, device management integrations, and real-time safety alerts for student activity.
Before you cancel, make sure you have a documented plan to migrate these functions to another platform or to discontinue monitoring.
Your consumer rights under indian law
Even though Securly is an enterprise service, your school retains consumer protections under the Consumer Protection Act, 2019, and India's Information Technology Rules, 2000.
Consumer protection act protections
The Consumer Protection Act protects you against unfair contract terms, hidden renewal clauses, and service failures. If Securly charges you beyond the agreed term or refuses to process a valid cancellation notice, you have grounds to escalate to your district's consumer grievance authority.
Securly's standard Terms of Service state that customers waive refund claims except those explicitly written in your order form. However, the Act limits how much a company can restrict your legal rights. If you believe a contract clause is unfair or unconscionable, document this and prepare to escalate.
Data protection and privacy rights
Under India's Information Technology Rules, 2000, Securly must securely handle and delete student data upon request or contract termination. Request a written data-deletion confirmation well before your cancellation date to ensure no student records remain on their servers.
Your school also has rights under any applicable state data protection policies. Check whether your district has additional data-handling agreements with Securly.
Cancellation methods available to you
Your cancellation route depends on whether your school holds an enterprise contract or an individual app-based subscription.
Enterprise and web subscription cancellation
If your school signed an institutional agreement with Securly, you must follow the formal contract termination process. This is not optional and must be handled in writing to avoid automatic renewal.
Your order form or contract includes a termination clause, renewal dates, and notice periods. Standard practice requires 30 days' written notice before the end of your current term.
App store or google play subscription cancellation
If your school or individual staff members subscribed to Securly features through Apple App Store or Google Play, you manage cancellation through those platforms directly. Securly does not control the cancellation or refund process for app-based purchases.
How to cancel your securly enterprise subscription in india
Follow these steps to submit a valid cancellation notice and protect your school from automatic renewal charges.
- Locate your original Securly contract, order form, and Terms of Service documentation
- Search your email for the initial sales agreement or invoice from Securly Software India Private Limited
- Check your district's IT procurement records or contract management system
- Note the contract term dates, renewal clause, and designated cancellation contact
- Identify the notice period required by your contract
- Review the termination clause for the advance notice window (typically 30 days)
- Calculate your deadline: if your subscription renews on 30 June, your notice must arrive by 31 May at the latest
- Mark this date on your calendar immediately
- Prepare a formal written cancellation notice
- Address: confirm whether to send to your account manager, contract address, or legal department (check your order form)
- Include: your school name, subscription ID or account number, current contract dates, and requested cancellation date
- State clearly: "We request cancellation of our Securly subscription effective [date]. Please confirm receipt and non-renewal in writing."
- Sign by an authorized administrator (principal, IT director, or procurement officer)
- Send your cancellation notice via registered post or email with read receipt
- Pro tip: use email with read receipt enabled, then follow up with printed hard copy via registered post to Securly Software India Private Limited (see contact details below)
- Keep the timestamp and read receipt screenshot
- If sending by post, use registered/speed post and retain the acknowledgment slip
- Document everything and follow up within 5 business days
- If Securly does not reply to your email within 5 days, send a follow-up message and call your account manager
- Request written confirmation that your cancellation has been processed and no renewal charge will occur
- Save all correspondence in a dedicated folder
- Verify non-renewal in your billing system 30 days after the subscription end date
- Check your school's accounting software or credit card statements to confirm no charges occur after the service end date
- If you see an unauthorized charge, escalate immediately (see below)
How to cancel securly via app store or google play
If you subscribed through a consumer app platform, your school's individual staff members or parents can cancel directly from their devices.
- Apple App Store cancellation
- On your iPhone or iPad, open Settings > [Your Name] > Subscriptions
- Tap Securly and select "Cancel Subscription"
- Screenshot the confirmation message showing cancellation status
- Save the email confirmation from Apple (check your registered Apple ID email)
- Google Play cancellation
- On your Android device, open Google Play > Menu > Subscriptions
- Tap Securly and select "Cancel Subscription"
- Screenshot the confirmation and check your registered Google account email for confirmation
- Verify cancellation with the platform
- Return to your Subscriptions page within 24 hours to confirm the subscription shows as "Canceled"
- If it still shows "Active," repeat the cancellation step
What happens after you cancel securly
Cancellation does not happen instantly. Your school retains access until the end of your paid term, and Securly may require time to process your notice and confirm non-renewal.
Access and data during the notice period
After you submit your cancellation notice, Securly's systems continue to filter and monitor network activity until your contract formally ends. Your school can still access all reports, logs, and safety data during this wind-down period.
Important: if you need to export student safety records, filtering logs, or compliance reports, request these exports in writing within 7 days of your cancellation notice. Do not wait until the final day.
Data deletion and account closure
Securly's Terms of Service state that data retention and deletion follow your written agreement. Once your subscription ends, you have 30 days to request export or deletion of any student data or network logs.
Send a formal data-deletion request to your account manager with a copy to Securly's legal or support email. Ask for written confirmation that all student records have been securely deleted from their servers within 60 days.
Notification to staff and students
Inform your school's IT team, teaching staff, and parents that web filtering and safety monitoring will discontinue on your chosen date. If you are switching to another platform, provide training and migration timelines well in advance.
Refunds and credits after cancellation
Securly's standard refund policy is strict: the company does not issue pro-rata refunds for mid-term cancellations.
Standard refund policy
Securly's enterprise Terms of Service explicitly state that customers waive refund claims except those set out in the written agreement. Cancellation for convenience does not entitle you to a partial refund for unused months.
However, refunds may apply if Securly fails to provide the contracted service, experiences a major security breach, or violates your agreement. Document any service failures immediately.
Possible refund scenarios
| Refund scenario | Likely outcome |
| Securly fails to provide filtering or monitoring for 30+ days | Refund or credit possible - contact account manager with evidence |
| Security breach affecting student data | Potential refund or contract termination right - escalate to legal/compliance |
| Cancellation during normal service operation | No refund - only if explicitly stated in your order form |
| App Store or Google Play purchase canceled within platform refund window | Follow platform's refund rules - Apple or Google controls the process |
| Unauthorized renewal charge after cancellation | Full refund required - escalate immediately with proof |
How to request a refund if eligible
If you believe Securly owes you a refund, contact your account manager in writing and reference the specific contract clause or service failure. Include evidence: screenshots of failed filtering, support tickets, or outage notifications.
If Securly refuses, escalate to your district's consumer grievance authority or file a complaint with the State Consumer Disputes Redressal Commission in your state. Stopee can help you understand your rights at every step of this process.
Pricing and contract terms for securly in india
Securly does not publish rupee-denominated pricing on its website. Quotes are provided directly through sales channels and depend on your school's size, number of devices, and feature set.
How securly pricing typically works
| Pricing factor | Details |
| Contract term | Usually 1 or 3 years; annual renewal is standard |
| Billing currency | USD (dollar quotes converted to INR by your bank or vendor) |
| Per-device or per-student fee | Many contracts charge per managed device; some charge per student |
| Renewal terms | Auto-renewal is standard unless 30-day cancellation notice is given |
| Setup and support fees | Implementation, training, and dedicated support may be extra |
| Feature tiers | Basic filtering, advanced classroom management, and AI-powered safety tools vary by plan |
Getting a quote for renewal or comparison
Contact your account manager to request a renewal quote 90 days before your contract expires. Compare pricing with competing platforms such as Lightspeed, Fortinet, or Cisco Meraki to make an informed renewal or migration decision.
Stopee recommends documenting all quotes and contract terms in a spreadsheet so you can track renewal deadlines and avoid surprise auto-renewal charges.
Common cancellation mistakes and how to avoid them
Many schools lose money by missing notice deadlines or submitting cancellation requests to the wrong contact. These mistakes are preventable.
Mistake 1: missing the 30-day notice deadline
The single most costly error is submitting your cancellation notice after your contract's notice period has expired. If your subscription renews on 30 June and your notice period is 30 days, your deadline is 31 May.
Pro tip: set a calendar reminder 60 days before renewal to review your contract and prepare your notice. Do not rely on Securly to remind you.
Mistake 2: sending cancellation to the wrong contact
Your order form specifies where to send cancellation notices. Do not send it to general support or sales email. Send it to the account manager, legal department, or contract administrator listed in your agreement.
Always request a read receipt or confirmation of delivery. If you send an email and receive no reply within 5 business days, follow up with a phone call.
Mistake 3: failing to document your notice
If Securly charges you after cancellation, you must prove you sent a timely, valid notice. Keep every email, screenshot, registered post slip, and confirmation message in a single folder.
Stopee advises schools to maintain a cancellation log: date sent, recipient, method (email/post), and confirmation details.
Mistake 4: canceling your app subscription without canceling your enterprise contract
If your school holds both an app-based individual subscription and an enterprise institutional agreement, you must cancel both separately. Canceling the app does not cancel the enterprise contract, and you will still be charged.
Mistake 5: not requesting data exports before the final day
Once your subscription ends, Securly may delete your historical logs and reports. Request all data exports and compliance records at least 10 days before the end date.
Your cancellation checklist
Use this checklist to ensure your Securly cancellation is processed correctly and no unauthorized charges occur.
| Step | Complete? |
| Locate contract, order form, and Terms of Service | ☐ |
| Identify contract end date and 30-day notice deadline | ☐ |
| Confirm cancellation contact (account manager, legal, or address) | ☐ |
| Prepare formal written cancellation notice with school details and signature | ☐ |
| Send cancellation via email (with read receipt) and registered post | ☐ |
| Request data exports and compliance reports in writing | ☐ |
| Receive written confirmation of cancellation and non-renewal from Securly | ☐ |
| Notify staff and plan migration to alternative platform | ☐ |
| Monitor billing for 60 days after cancellation date to confirm no charges | ☐ |
| Request data deletion confirmation from Securly | ☐ |
Contacting securly for cancellation in india
Securly does not publish a specific India-based postal address for cancellations. Use the registered office of Securly Software India Private Limited as your primary contact point for formal notice.
Securly software india private limited registered address
Send your written cancellation notice to:
Securly Software India Private Limited
[Contact your account manager for the current registered office address, or check your original contract invoice]
If your account manager does not provide a direct address, request it in writing and retain the response as proof of your inquiry.
Email and support contact options
Begin your cancellation process by emailing your dedicated account manager. If you do not have a direct email, request contact details from Securly's main support channel.
Always follow up email notices with a registered or speed post letter to create a paper trail. Email can be disputed; registered post provides legal proof of delivery.
Why stopee helps you stay in control of your cancellations
Canceling enterprise subscriptions like Securly involves navigating formal contract terms, notice deadlines, and data protection laws. Most schools discover too late that they missed a deadline or sent notice to the wrong contact.
Stopee has helped thousands of consumers and institutions cancel unwanted subscriptions, recover unauthorized charges, and protect their data. Our guides and escalation support ensure you meet every deadline and keep every confirmation.
Whether you need step-by-step guidance on Securly cancellation, help drafting your formal notice, or support escalating a billing dispute to your state consumer authority, Stopee empowers you with the knowledge and confidence to take action.
Visit Stopee.com today to access free cancellation guides, track your subscription renewals, and connect with consumer advocates who understand your rights under Indian law. Let Stopee help you cancel Securly on your terms and reclaim control of your school's technology budget.