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Cancel Securly: The Right Way
How to cancel securly and protect your school's data in singapore
What securly is and why schools use it
Securly is an American education-focused online safety platform designed for schools and districts to manage web filtering, device access, and student safety across K-12 networks. Your institution likely uses Securly to monitor classroom activity, block inappropriate content, and alert staff to potential student welfare concerns.
The platform operates through enterprise licensing agreements with schools or districts, though Securly also offers a consumer app called Securly Home through the Apple App Store and Google Play for individual parents. Understanding which version your school has contracted is the first step toward cancelling it effectively.
Core features and deployment
Securly's main modules include web filtering (blocking unsuitable sites), classroom management (controlling device use during lessons), and monitoring and alerting (flagging risky student behaviour). Your school pays based on the number of students, devices, modules selected, and contract length.
Pricing is customised per institution and not published publicly for Singapore customers. This means you cannot cancel without understanding your specific service agreement, which contains the termination clauses and notice periods that legally bind you.
Why you might cancel
Schools cancel Securly for several reasons: switching to a competing platform, budget cuts, staff concerns about student privacy, or dissatisfaction with filtering accuracy or support responsiveness. Whatever your reason, Stopee recommends documenting it in writing as part of your cancellation notice.
Your consumer rights when cancelling securly
Singapore's Consumer Protection (Fair Trading) Act protects your school's interests when you contract with service providers, including software vendors. Know your legal leverage before you cancel.
What the consumer protection (Fair trading) act covers
This law prohibits unfair contract terms, hidden charges, and misleading representations about services. If Securly's contract contains unfair termination penalties, vague data deletion terms, or locks you into unreasonably long notice periods without reciprocal benefit, you may challenge those clauses.
The Act also requires that suppliers provide transparent information about cancellation rights. If Securly has not clearly disclosed the notice period, termination process, or refund eligibility, your school may have grounds to dispute their enforcement of restrictive terms.
Your right to cancel for convenience
Most enterprise software agreements allow termination for convenience with written notice. Securly's standard terms typically require 30 days' written notice, but your signed contract may differ. Check your Service Agreement before submitting any notice.
If Securly refuses to cancel after you have given proper notice, escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS) for mediation or investigation. Stopee advises keeping all email correspondence and contract copies as evidence.
Methods to cancel securly by platform
Your cancellation process depends entirely on whether your school holds an enterprise license or you are an individual subscriber to Securly Home. Follow the correct path for your situation.
Cancelling an enterprise licence (schools and districts)
Enterprise customers must follow a formal written cancellation process. This is not automated-you must take deliberate action and maintain proof of delivery.
- Locate your signed Service Agreement and Standard Terms and Conditions
- Request these documents from your school's IT manager or procurement team if you do not have copies.
- Search your email for contracts dated when Securly was first deployed.
- Check your school's contract management system or shared drive.
- Identify the termination clause and notice period
- Read the section titled "Termination," "Term and Termination," or "Cancellation."
- Note the exact notice period required (typically 30, 60, or 90 days).
- Confirm the effective date of cancellation (e.g., end of calendar year, end of school year, or 30 days from notice).
- Warning: If no notice period is specified in your contract, assume 30 days and send notice anyway-this is standard practice and protects you legally.
- Identify the cancellation contact address
- Check your contract for "Notice Address," "Legal Contact," or "Cancellation Address."
- If your contract specifies a local Singapore office or email, use that address first.
- If unspecified, Stopee recommends sending notice to Securly's U.S. headquarters: contact Securly's support portal or website to confirm the current legal address.
- Do not rely on support email addresses; identify the legal department or general counsel's office.
- Draft and send written cancellation notice
- Write a formal letter (email is acceptable) stating: "We hereby give notice of termination of the Securly service agreement, effective [date 30+ days from today], in accordance with Section [X] of our Service Agreement dated [contract date]."
- Include your school's name, address, contract reference number or purchase order number, and the primary contact person.
- Send the notice via email with read receipt enabled and copy your IT manager, principal, and finance officer.
- Pro tip: Also send a printed copy via registered post to the mailing address; this creates a paper trail if Securly later disputes receipt.
- Confirm receipt and schedule data export
- Wait for Securly to acknowledge receipt in writing and confirm the termination date.
- If they do not respond within 5 business days, follow up with a second email marked "Urgent."
- Request that Securly provide a data export timeline so you can back up logs, reports, and user data before access ends.
- Verify the service is cancelled on the termination date
- On your effective cancellation date, test access to Securly's admin portal to confirm it is disabled.
- Request confirmation from Securly in writing that all student data has been handled per your contract.
Cancelling securly home (Apple app store or google play)
If you or your family member subscribed to Securly Home as a consumer, cancellation is simpler but handled through the app store rather than Securly directly.
- For Apple App Store subscribers
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top.
- Select "Subscriptions."
- Find and tap "Securly Home."
- Tap "Cancel Subscription" and confirm.
- You will receive a cancellation confirmation email from Apple; keep this for your records.
- For Google Play subscribers
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "Securly Home."
- Tap "Cancel subscription" and follow the prompts.
- Google Play will send a confirmation email; save this as proof of cancellation.
Important: Securly does not manage cancellations for app store subscriptions directly. The app store (Apple or Google) controls your refund eligibility and cancellation processing. Stopee recommends cancelling through the store and then uninstalling the Securly Home app from your device.
What happens after you cancel securly
Cancellation is not instant; you must understand the transition period and what happens to your data.
Service access and timeline
For enterprise customers, Securly continues to provide service until the effective termination date stated in your notice. If you gave 30 days' notice on 1 February, your services end on 3 March (or the agreed date). Your school retains full access to the admin console, filtering rules, and monitoring tools until that date.
Do not expect immediate cutoff. Plan your switch to an alternative platform during this window. Stopee advises notifying staff and students of the change date so they understand why filtering behaviour may change.
Data export and compliance
Before your termination date, export all logs, alerts, and reports you need to keep for compliance, legal hold, or internal records. Many schools retain student safety alerts for 3-5 years.
Contact Securly's support team at least 14 days before cancellation to request a data export. Ask for the export in a standard format (CSV, JSON, or PDF) so you can import it into your replacement system or archive.
Confirm in writing with Securly what happens to your data after the termination date. Most vendors delete data after 30-90 days; if you need longer retention, negotiate this in your cancellation agreement.
Will you receive a refund after cancelling securly
Refund eligibility depends on your contract type and the reason for cancellation. Enterprise customers rarely receive refunds; app store subscribers have better protection.
Enterprise refund policy
Securly's standard enterprise terms do not provide pro-rata refunds for mid-term cancellation. If your school paid for an annual licence and you cancel after six months, you forfeit the remaining six months' fees. This is standard in enterprise software and is generally enforceable under Singapore law.
Exception: Securly's terms allow a refund of prepaid, unearned fees if you terminate the agreement due to a valid intellectual property infringement claim against Securly. If Securly's filtering or monitoring violates someone's IP rights and you must terminate, you may recover prepaid amounts. This is rare and requires legal advice.
App store refund eligibility
For Securly Home subscribers, refund policy is governed by Apple App Store or Google Play, not by Securly. If you cancel within 14-15 days of first purchase, both stores typically allow a refund. Beyond that window, refunds are discretionary.
Contact Apple Support or Google Play Support if you believe your refund request qualifies. Cite user error, misleading marketing, or non-performance of the app. Stopee notes that app store support teams often approve refund requests even outside the standard window if you explain your concern clearly.
Securly pricing and plan options in singapore
Securly does not publish fixed pricing for Singapore customers. Cost varies by school size, module selection, and contract length.
How pricing is structured
| Pricing factor | Details |
|---|---|
| Number of students/devices | Per-student or per-device licensing. Larger schools negotiate lower unit costs. |
| Modules selected | Filter (web blocking), Aware (monitoring and alerts), Classroom (device control). Each module adds cost. |
| Contract length | Annual contracts are standard; multi-year agreements may offer 10-20% discounts. |
| Support level | Standard support is included; premium or 24/7 support may increase fees. |
| Local currency | Securly typically invoices in USD; exchange rate fluctuations affect your SGD cost. |
| Region-specific pricing | Securly does not publish Singapore SGD rates publicly; request a formal quote from their sales team. |
Getting an official quote
Contact Securly's sales team and provide your school's headcount, selected modules, and preferred contract term. Request pricing in Singapore dollars (SGD) and ask about educational discounts-many education vendors offer 20-30% off standard rates for non-profit schools.
Do not commit to a contract without a written quote and a clear termination clause. Stopee recommends having your finance team and legal advisor review the contract before signing.
Common mistakes when cancelling securly
Cancelling a school safety platform is stressful because student data and security are at stake. Many schools make errors that delay cancellation or cost them money. Learn from them.
Mistake 1: submitting cancellation to the wrong department
Emailing support or sales does not cancel your account. Support staff may ignore or lose the request. Always send written cancellation notice to the legal or billing department-find the address in your contract or on Securly's website under "Contact Us" for legal inquiries.
Mistake 2: not meeting the notice period
If your contract requires 30 days' notice and you email Securly asking to cancel immediately, they will refuse. Count 30 days from the date you send your notice and set that as your effective termination date. Stopee recommends setting the termination date at the end of your school year or a calendar quarter to simplify handover.
Mistake 3: failing to export data before the service ends
Once Securly access is disabled, you cannot retrieve logs or alerts. Request a data export immediately after giving notice, not on your last day of service. Allow Securly 10-14 business days to prepare the export.
Mistake 4: cancelling the app without cancelling the subscription
For Securly Home users, uninstalling the app does not cancel the subscription. You will keep being charged. Cancel the subscription in the Apple App Store or Google Play Settings first, then delete the app.
Mistake 5: not keeping proof of cancellation
If Securly later claims you never cancelled and sends you a bill, you have no defence without proof. Keep every email, support ticket, and written notice. Screenshots of cancellation confirmations are also helpful.
Your checklist before and after cancellation
Use this checklist to stay organised and avoid missing critical steps.
| Step | Before cancellation notice | Status |
|---|---|---|
| 1 | Locate your signed Securly Service Agreement and contract reference number. | [ ] Done |
| 2 | Identify the notice period required and the legal cancellation address. | [ ] Done |
| 3 | Inform your IT manager, principal, and finance officer of your cancellation plan. | [ ] Done |
| 4 | Select your replacement platform (if switching) and confirm compatibility with your devices. | [ ] Done |
| 5 | Draft your written cancellation notice with the required notice period and effective date. | [ ] Done |
| 6 | Send the cancellation notice via email (with read receipt) and registered post. | [ ] Done |
| Step | After sending cancellation notice | Status |
|---|---|---|
| 1 | Confirm receipt of your cancellation notice with Securly in writing. | [ ] Done |
| 2 | Request a data export and confirm the timeline. | [ ] Done |
| 3 | Receive and securely store the data export (logs, reports, alerts). | [ ] Done |
| 4 | Brief staff and students on the transition to your new platform. | [ ] Done |
| 5 | On your termination date, verify that Securly access is disabled. | [ ] Done |
| 6 | Request written confirmation from Securly that data has been deleted. | [ ] Done |
How to escalate if securly refuses to cancel
If Securly ignores your cancellation notice or claims your contract is non-cancellable, you have legal remedies in Singapore.
Step 1: formal written demand
Send a second notice to Securly's legal department (not support). State clearly: "We issued a valid cancellation notice on [date] in accordance with Section [X] of our Service Agreement. We expect services to end on [date]. If you dispute this, please provide written explanation within 7 days."
Step 2: escalate to CASE
Contact the Consumers Association of Singapore (CASE) for free mediation. Provide your contract, copies of your cancellation notice, and Securly's response. CASE can pressure Securly to comply with standard termination practices.
Step 3: engage legal counsel
If the dispute involves significant money or student data protection concerns, consult a lawyer specialising in commercial contracts in Singapore. A formal demand letter from a lawyer often resolves the issue quickly.
Step 4: report to CCCS
If you believe Securly is using unfair contract terms or refusing to honour your termination rights, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). They investigate violations of the Consumer Protection Act and can impose penalties.
Why stopee helps you cancel with confidence
Cancelling Securly is complex because enterprise contracts are deliberately formal and opaque. You must navigate legal language, manage data handovers, and ensure you do not overpay for unused services. Stopee has helped thousands of consumers and organisations cancel education software, subscription services, and enterprise platforms by breaking down the process into clear, actionable steps.
Whether you are an IT administrator at a Singapore school or a parent managing a Securly Home subscription, Stopee gives you the knowledge and confidence to cancel correctly. Our guides address the specific traps and dark patterns that vendors use to lock customers in. You are not alone-Stopee is here to empower you to take back control of your services and budget.
Contact information for securly cancellation
Securly is a U.S.-based company with no official Singapore office listed publicly. Send all written cancellation notices to the address specified in your Service Agreement. If your contract does not list a cancellation address, use the following steps to locate Securly's legal contact.
How to find securly's legal address
- Visit Securly's official website and click "Contact Us."
- Look for a "Legal" or "General Counsel" email address.
- If unavailable, contact their general support and ask specifically for the legal department's mailing address and email.
- Document the address provided in writing and use it for all official notices.
Standard mailing address (if not provided in contract): Address Securly's cancellation notice to their U.S. headquarters. Request confirmation in writing that your notice was received and processed.
For further assistance with your cancellation, Stopee has guides and templates for other education platforms and subscription services. Return to Stopee.com to access resources that help you cancel with clarity and protect your rights.