Manage Supabase

How to cancel supabase and reclaim your unused credits

What is supabase and why you might cancel

Supabase is an open-source backend-as-a-service platform that gives developers a hosted PostgreSQL database, built-in authentication, file storage, real-time APIs and developer tools - all in one place. If you're building applications in India or globally, Supabase handles the infrastructure so you focus on code.

You might cancel Supabase because your project ended, you switched to a competitor, costs exceeded your budget, or you moved to a self-managed database. Whatever your reason, Stopee is here to walk you through every step so you don't leave money on the table.

Common reasons developers cancel

You may find that your Free Plan no longer suits your scale, or your Pro Plan costs have climbed faster than anticipated. Some teams migrate to AWS RDS or managed PostgreSQL elsewhere. Others simply no longer need real-time features or authentication infrastructure. If you're downsizing or pivoting, Stopee's cancellation guides help you exit cleanly and understand your refund eligibility.

The risk of procrastinating

Delay costs money. Every day your Pro Plan remains active in Supabase, your card is charged proportionally. You'll receive credits for unused time only if you downgrade within the current billing cycle. After the cycle closes, recovery becomes harder. Act now, and Stopee ensures you capture every rupee owed to you.

Supabase pricing in india and what you're paying

Supabase publishes official pricing in USD; there is no official INR pricing table on their website. Understanding what you're committed to is your first step toward cancellation.

Official and unofficial pricing breakdown

Pro tip: At today's exchange rate (approximately ₹83-85 per USD), $25 USD translates to roughly ₹2,075-2,125 per month. If you're on a monthly Pro Plan, you're paying far more than any unofficial user-listed offer in INR. Check your actual invoice to confirm what currency and amount Supabase is charging.

Why unofficial pricing matters less than your invoice

Third-party resale platforms sometimes list Supabase codes or annual offers in INR, but these are not official Supabase rates. They may not include official support, future feature access, or billing guarantees. Before cancelling, pull your last invoice from your Supabase dashboard. That is your truth. Stopee always recommends verifying your actual charges before you decide to downgrade.

How to cancel supabase from your web dashboard

Cancelling Supabase takes fewer than 5 minutes if you follow these steps precisely. You'll downgrade to the Free Plan, which stops all future charges immediately.

Step-by-step cancellation process

1. Sign in to your Supabase account at app.supabase.com.
   • Use the email and password you registered with.
   • If you forgot your password, use the "Forgot password" link and reset via email.
2. Select your organization from the left sidebar.
   • If you have multiple projects, click the organization name (not the project).
   • You need organization-level access to change billing settings.
3. Navigate to the Billing settings.
   • Look for a "Settings" or "Billing" link, usually at the bottom left of the sidebar.
   • Click "Organization settings" and then select "Billing".
4. Locate your current subscription plan.
   • You'll see your current plan (Pro, Team, or other paid tier) and the next billing date.
   • Note the renewal date so you understand when your next charge would occur.
5. Click "Change subscription plan" or "Downgrade".
   • Select the Free Plan from the options displayed.
   • Supabase will ask you to confirm; review any warnings about data or feature limits.
6. Confirm your downgrade.
   • Click "Confirm" or "Downgrade to Free".
   • Cancellation takes effect immediately; your Pro Plan stops charging at once.
7. Verify your receipt and credit balance.
   • You'll receive an email confirmation within minutes.
   • Check your Billing page for "Account credits" - any unused portion of your cycle appears here as credits.

Warning: Do not delete your organization immediately after downgrading. Deletion removes your ability to recover credits or contact Supabase support if a billing error occurred. Keep the organization active for at least 30 days after cancellation so you can escalate disputes if needed.

If you subscribed through apple app store or google play

If you purchased Supabase access via an in-app subscription on iOS or Android, you cannot cancel through the Supabase dashboard. You must cancel through the store's own interface.

1. For Apple App Store (iOS):
   • Open Settings on your iPhone or iPad.
   • Tap your name at the top, then "Subscriptions".
   • Find Supabase in the list and tap it.
   • Select "Cancel subscription" and confirm.
   • Your subscription ends at the next renewal date; no refund is issued mid-cycle.
2. For Google Play (Android):
   • Open the Google Play app on your Android phone.
   • Tap your profile icon (top right).
   • Select "Manage subscriptions".
   • Tap Supabase and then "Cancel subscription".
   • Confirm cancellation; your next charge is blocked, but the current cycle remains active.

Pro tip: App Store and Google Play subscriptions are managed independently from your Supabase dashboard billing. Cancelling in one place does not affect the other. If you subscribed through both channels, you must cancel both separately. Stopee recommends checking both before assuming you've stopped all charges.

What happens immediately after you cancel

Cancellation is not the end of your relationship with Supabase - it's a transition. Your data, projects and API keys remain intact unless you deliberately delete them.

Your access and data after downgrade

The moment you downgrade to the Free Plan, your Pro features disappear but your databases, storage and authentication remain. You'll operate under Free Plan limits: one project, 500 MB storage, basic authentication and no paid support. Your existing data does not vanish, but you cannot exceed the Free tier's capacity. If your databases consume more than 500 MB, you'll be unable to add new data until you delete old records or re-upgrade.

Real-time features and advanced APIs continue to work under the Free Plan's rate limits. If your application relies on high-frequency real-time updates, you may notice degradation. Stopee advises testing your application immediately after downgrade so you can identify missing features before users experience outages.

Your billing and account credits

When you downgrade mid-cycle, Supabase calculates the unused portion of your monthly bill and converts it to account credits. These credits do not expire and apply automatically to any future invoices. For example, if you pay $25 on the 1st and cancel on the 15th, you receive credits worth roughly $12.50. These credits appear in your Billing section under "Account credits" and reduce your next invoice to zero if you upgrade again.

Credits stay in your account indefinitely. You do not lose them after 30 or 90 days. If you decide to re-upgrade to Pro in six months, those credits offset your first month's charge. Stopee always recommends keeping a screenshot of your final invoice and the credit amount in case Supabase's records disagree with yours later.

Will you receive a refund to your original payment method

This is the question that matters most to your wallet. Supabase's official policy is clear: refunds to your card, bank account or PayPal are not issued.

Supabase's stated refund policy

Supabase does not refund unused portions of your subscription to your original payment method. Instead, you receive account credits. This is their standard, published policy. Credits are free to use but cannot be withdrawn as cash or transferred to another account. If you cancel and never upgrade again, those credits sit in your Supabase account indefinitely but are worthless if you abandon the service.

Exceptions, disputes and your rights in india

Supabase's no-refund policy is their starting position, but it is not your final answer if you have grounds to dispute. India's Consumer Protection Act, 2019 protects you against deficient services, misleading billing and unfair practices. If Supabase overbilled you, failed to deliver promised uptime, or misrepresented features, you have recourse.

• Contact Supabase support in writing and request a refund, citing the specific billing error or service failure. Keep copies of all correspondence.
• If Supabase refuses, file a complaint with the Central Consumer Protection Authority (CCPA) in India or your state's consumer commission under the Consumer Protection Act, 2019.
• Stopee always recommends exhausting direct resolution before escalation, but do not let a company's refusal to respond prevent you from pursuing your rights.

Warning: Supabase's Terms of Service may limit your dispute window to 30 days from invoice date. If you're claiming an overbilling error, act within 30 days to preserve your strongest legal position. Stopee advises documenting everything: invoices, support emails, your timeline and the amount in dispute.

Common mistakes when cancelling supabase

Cancellation can go sideways quickly if you rush. The most damaging errors are silent - you think you've cancelled but charges continue. Stopee has seen countless developers assume they're on the Free Plan only to discover a final charge weeks later.

Mistake 1: downgrading without confirming the free plan is active

You click "Downgrade to Free" but never return to the Billing page to verify the change took effect. Your invoice arrives three days later: surprise, you're still on Pro. Supabase's website occasionally encounters glitches, or a payment failed during downgrade and the system rolled back. Always return to your Billing section immediately after downgrade and screenshot your plan name. It should read "Free Plan" with no next billing date.

Mistake 2: deleting your organization before capturing your refund

You downgrade to Free, assume you're done, and then delete your entire organization to "clean up". Deletion is final and removes your ability to file a support ticket if a billing error occurred. If you later discover you were overbilled, you cannot recover because the organization no longer exists in Supabase's system. Keep your organization active for at least 30 days after cancellation. Only delete after you've confirmed no additional charges appear.

Mistake 3: forgetting to cancel on multiple platforms

You subscribed to Supabase through your web account, but you also installed their app on iOS and subscribed via Apple App Store. You cancel on the web but forget the App Store subscription. Your Apple ID continues paying every month. Stopee recommends creating a checklist before you start: web dashboard, Apple App Store, Google Play, any third-party resale sites you used. Cancel all of them.

Mistake 4: not tracking the date of your cancellation

You downgrade on the 15th but forget to note it. Two weeks later you're unsure whether a charge is old or new. Always screenshot the date and time of your downgrade confirmation and save the email Supabase sends. If a dispute arises, you'll know exactly when you acted and can point to the precise moment your service was supposed to stop.

Mistake 5: assuming credits are equivalent to refunds

Account credits look like money in your Supabase account, but they are only useful if you plan to upgrade again. If you're abandoning Supabase permanently, those credits are sunk. You cannot convert them to cash, transfer them to a colleague, or apply them to other services. Understand what you're getting: a credit, not a refund. If you have no intention of using Supabase again, negotiate with support for an actual refund citing your consumer rights under Indian law before you accept credits as final settlement.

Your consumer rights in india and escalation paths

You are not powerless against Supabase's policies. Indian law and regulatory bodies stand behind you.

Consumer protection act, 2019

India's Consumer Protection Act, 2019 defines your rights as a consumer. You're protected against deficient services (when Supabase fails to deliver promised uptime or features), unfair trade practices (misleading billing or hidden charges), and violations of your right to information (hidden clauses in terms of service). If Supabase overbilled you, promised a feature that never worked, or failed to deliver the service level promised, you have grounds to file a complaint.

You can file a complaint with your state's district consumer commission, or directly with the Central Consumer Protection Authority (CCPA) if the claim exceeds ₹1 crore or involves a pattern of violation across multiple states. Stopee always recommends attempting direct resolution first: email Supabase support with a clear description of the problem and your refund request. Give them 30 days to respond.

If supabase refuses or does not respond

1. Gather all documentation: invoices, emails, screenshots of your billing history, and your service usage data.
2. Write a formal complaint letter to Supabase citing the specific billing error or service failure and referencing the Consumer Protection Act, 2019.
3. Send the letter via registered email or registered post so you have proof of delivery.
4. If Supabase does not respond within 30 days, file a consumer complaint with your state's district consumer commission or the CCPA online at ccpa.gov.in.
5. Include all documentation and specify the refund amount you're claiming. Filing costs ₹100-₹500 depending on the claim amount.

Pro tip: Do not get discouraged by bureaucracy. Many consumer commissions rule in the consumer's favour when companies fail to respond or when billing is clearly deficient. Stopee has helped thousands of consumers recover refunds by following this escalation path.

Before you cancel: a final checklist

Cancellation is irreversible in terms of losing paid features. Use this checklist to ensure you're not cancelling in haste.

Questions to ask yourself

• Is your Pro Plan genuinely unused, or are you using features you'll miss under the Free Plan?
• Have you exported your data, API keys and configuration in case you need to migrate to another service?
• Have you checked your final invoice to confirm the charges you're disputing?
• Have you tested your application under Free Plan limits (500 MB storage, basic rate limiting) to ensure it will still work?
• Do you have an alternative backend service ready, or are you migrating to self-managed Postgres?
• Have you captured the exact billing date and the amount of unused credits you're owed?

Data export and migration steps

If you're leaving Supabase, export your Postgres database and files before cancelling. Supabase does not delete your data when you downgrade, but if you eventually delete your organization, everything is lost. Use pgDump or Supabase's API to back up your schema and data. Export your authentication rules and API keys as well. Store these backups outside of Supabase so you're never trapped by a platform.

After you cancel: what comes next

Cancellation is not the end. Your responsibilities and opportunities continue.

Monitoring for unexpected charges

Check your bank or credit card statement 5-7 days after your downgrade. Verify that no new charges appear after your cancellation date. Supabase typically processes refunds and credits within 7 days, but delays happen. If you see a charge after your confirmed downgrade, contact Supabase support immediately with a screenshot of your downgraded plan. Most errors are corrected within 48 hours if you flag them quickly.

Preserving your ability to escalate

Do not delete your organization for at least 60 days after cancellation. Keep your account active so you can contact support if a billing discrepancy arises. Many disputes are resolved faster if your organization still exists and you can provide access logs proving you were on the Free Plan when the disputed charge occurred.

Learning from the cancellation

If you cancelled because costs were too high, costs grew unexpectedly, or you needed features Supabase didn't offer, note these insights for your next backend platform choice. Document what you learned about Supabase's pricing structure, support responsiveness and feature gaps. Stopee recommends keeping a brief summary of each service you've cancelled so you can make faster, more informed decisions in the future.

Summary: cancelling supabase in india with confidence

Cancelling Supabase is straightforward if you follow the steps Stopee has outlined: sign in, navigate to Billing, downgrade to the Free Plan and verify the change took effect. You'll receive account credits for any unused portion of your cycle, not a refund to your card. Those credits do not expire and are yours to use if you ever re-upgrade.

If Supabase overbilled you or failed to deliver promised service, India's Consumer Protection Act, 2019 gives you grounds to dispute the charge. Escalate to your state consumer commission or the CCPA if Supabase refuses your refund request. Keep documentation, act within 30 days of the disputed charge and do not delete your organization until the issue is resolved.

Avoid the five common mistakes: confirm your Free Plan is active, don't delete your organization too early, cancel on all platforms, track your cancellation date and understand that credits are not refunds. Use the checklist to ensure you're not abandoning features you still need. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover refunds they were owed. You now have the knowledge and the steps to do the same.

Contact information for supabase

If you need to reach Supabase directly for billing disputes or cancellation assistance beyond the web dashboard, use the following contact methods.

Official contact channels

• Email support: Supabase offers email support through your dashboard (Billing > Help or Support). Response times are typically 24-48 hours for Pro Plan subscribers.
• Website: supabase.com
• Supabase corporate addresses: Supabase, Inc. (California and Arizona filings in the US) and Supabase Pte. Ltd. (Singapore corporate entity). For formal legal correspondence in India, address your complaint to the Central Consumer Protection Authority if Supabase does not provide an Indian registered office.
• CCPA filing portal: ccpa.gov.in (for consumer complaints escalation)

Pro tip: Supabase does not maintain an official physical office in India, so escalate consumer disputes to the CCPA rather than attempting registered post to a non-existent Indian address. The CCPA has authority over foreign e-commerce services operating in India.

Your cancellation journey is now complete. Stopee stands with you at every step: from understanding your charges through recovery of your refund. Cancel with confidence, document everything and remember that your consumer rights in India are enforceable. Stopee is your trusted resource for cancellations and consumer advocacy - bookmark us for your next subscription challenge.