Manage Supabase

How to cancel supabase and protect your data in singapore

What supabase is and why you might want to cancel

Supabase is an open-source backend-as-a-service platform that gives developers managed PostgreSQL databases, built-in authentication, real-time features, and cloud storage-without the overhead of managing infrastructure yourself.

Developers across startups and established teams use Supabase to build APIs, handle user authentication, stream real-time data updates, and manage file uploads. The platform offers both a free tier with usage limits and paid plans that unlock higher capacity and advanced features.

You might decide to cancel because your project needs have shifted, you've found an alternative platform, costs are climbing beyond your budget, or you simply want to consolidate your backend services. Whatever your reason, Stopee is here to guide you through the process-ensuring you cancel cleanly, understand what happens to your data, and know your consumer rights in Singapore.

When cancellation makes sense

Consider cancelling Supabase if you're paying for capacity you no longer use, if another platform better suits your team's workflow, or if you've migrated your projects elsewhere. Moving to the Free Plan is a low-risk first step that keeps your account active while eliminating charges.

The cost of staying on paid plans

Supabase Pro costs approximately SGD 33.75 per month (USD $25), while the Team plan runs around SGD 808.65 monthly (USD $600). Over a year, an unused Pro subscription costs you almost SGD 405. If you're not actively using your paid tier, cancelling-or downgrading to Free-reclaims that money immediately.

Supabase pricing and plan comparison

Understanding what each plan offers helps you decide whether to cancel outright or downgrade to the Free tier while you evaluate your options.

Pro tip: Downgrading to Free before cancelling lets you test whether your project runs within free limits. If it does, you've eliminated the monthly charge. If not, you'll know you need an alternative sooner rather than later.

Currency and billing cycles

Supabase charges all global customers in USD. Your payment provider converts to SGD at the prevailing exchange rate. Monthly billing cycles renew on the same day each month, so timing your cancellation matters if you're trying to preserve unused credits.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) and the Personal Data Protection Act (PDPA) protect you when dealing with digital services like Supabase.

Protection against misrepresentation

The CPFTA shields you against unfair contract terms, misleading advertising, and misrepresentation by traders. If Supabase promised features you didn't receive, or if their billing practices are unclear, you have grounds to escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).

Data protection when you leave

The PDPA requires Supabase to handle your personal data responsibly and provide you with access to, or deletion of, your data upon request. When you cancel, you have the right to request that Supabase securely delete your personal information-though your project databases may remain in your account unless you explicitly request removal.

Warning: Cancellation and data deletion are two separate actions. Cancelling your subscription stops your billing but does not automatically erase your stored data. You must export or request deletion separately if you want data removed.

How to cancel your supabase subscription

Supabase makes cancellation straightforward, but the exact steps depend on whether you subscribed directly or through an app store. Follow the method that matches how you signed up.

Cancel via the supabase web dashboard

The dashboard is the primary cancellation method for most users. The process takes 2-3 minutes and completes immediately.

1. Log in to your Supabase account at the dashboard (https://app.supabase.com).
2. Navigate to the Billing section in the left sidebar.
   • If you're unsure, look for a settings or account menu, often marked with a gear icon or your profile picture.
3. Locate the Change subscription plan or Current plan option.
   • You'll see your active paid plan (Pro, Team, or another tier).
4. Select the Free Plan from the available options.
   • This downgrade stops all charges and moves you immediately to the free tier.
   • You will see a confirmation prompt explaining what you'll lose (e.g., storage limits, backup retention).
5. Review the downgrades and click Confirm or Downgrade.
   • Your billing cycle ends, and your account activates on Free immediately.
6. Check your email for a confirmation receipt from Supabase.

Pro tip: Before downgrading, export any critical data or database backups. Free plans have limited backup retention, so older snapshots may be deleted once you switch tiers.

Cancel if you subscribed via apple app store or google play

If you purchased a Supabase subscription through an app store, you cannot cancel within the Supabase dashboard. You must manage the subscription in the store's settings.

1. Open the App Store (Apple) or Play Store (Google).
   • On iPhone/iPad: Open the App Store, tap your profile icon, then select Subscriptions.
   • On Android: Open Google Play, tap your profile icon, select Manage your Google Account, go to the Subscriptions tab.
2. Find the Supabase subscription in your active subscriptions list.
   • You may see it listed under the app name or "Supabase".
3. Tap the subscription and select Cancel subscription or Turn off automatic renewal.
   • The store will confirm cancellation and may offer a reason or retention discount-you can skip these.
4. Verify the cancellation by checking your email for a confirmation from the App Store or Google Play.
   • Your subscription will end on the last day of your current billing cycle.

Warning: Cancelling in the app store does not remove your Supabase account; you remain signed in. Your paid features stop when the current billing period ends, and you'll be downgraded to Free automatically.

What happens after you cancel

Cancellation is rarely the end of the story. You'll want to understand what changes to your account, data, and backups once your paid subscription ends.

Immediate changes to your subscription

Once you confirm your cancellation or downgrade to Free, Supabase stops charging you for future billing cycles. Your paid tier access ends immediately, and your account switches to the Free Plan with its storage, bandwidth, and compute limits.

You can still log in and access your projects, but they operate under Free Plan constraints. If any of your databases exceed the 500 MB free tier limit, you may experience errors or service degradation until you reduce data size.

Your data, projects, and backups

Your projects and databases remain in your Supabase account after cancellation. However, backup and log retention policies change sharply once you leave a paid tier.

• Backup retention: Paid plans typically retain daily or weekly backups for 7-30 days. The Free Plan keeps only your live database; older backups are deleted automatically.
• Logs: Detailed application logs, error logs, and usage analytics available on paid plans are discarded or limited on Free. Keep copies of important logs before downgrading.
• Database limits: If your database exceeds 500 MB (the Free tier limit), you'll be unable to write new data. Export critical tables or reduce your data size before or immediately after cancellation.

Pro tip: Export your database schema and data as SQL dumps or CSV files before you cancel. Use the Supabase dashboard's Backups section or tools like pg_dump if you have direct database access.

Team and organizational access

If you manage a team workspace, cancelling your personal subscription doesn't remove team projects or members. However, some features (like SSO on the Team Plan) may become unavailable. Coordinate with your team before cancelling to avoid disrupting shared projects.

Refunds and what to do if you're charged after cancelling

Supabase's refund policy is straightforward: the company does not issue refunds to your original payment method for unused portions of your billing cycle.

Supabase's stated refund policy

Instead of refunds, Supabase converts unused credit from your current billing cycle into account credits. These credits apply to future invoices if you re-subscribe or upgrade. If you never return to a paid plan, the credit essentially disappears.

This credit-only approach means you lose money if you cancel mid-cycle. For example, if you cancel on day 15 of a 30-day billing cycle on the Pro plan (SGD 33.75), Supabase keeps the 15-day credit-no refund is issued.

Exceptions and how to escalate

Supabase's stated policy offers no statutory 14-day cooling-off right or exception. However, if you believe you were charged in error-such as duplicate charges, unauthorized transactions, or billing after you cancelled-contact Supabase support immediately.

1. Log in to your Supabase account and open the Help or Support section in the dashboard.
2. Submit a ticket describing the erroneous charge with the invoice date and amount.
3. Supabase may offer account credit or, in cases of genuine error, request a chargeback through your payment provider.
4. If Supabase refuses to help, escalate to your credit card issuer or bank and file a dispute.
   • Provide them with screenshots of your cancellation confirmation and the unexpected charge.

Pro tip: Keep records of all cancellation confirmations and billing emails. If you dispute a charge with your bank, these documents prove you cancelled in good faith.

Common mistakes when cancelling supabase

Cancellation feels like a straightforward action, but small oversights can cost you data, expose you to unexpected charges, or leave you without proof of cancellation.

Not exporting data before downgrading

The most costly mistake is cancelling without backing up your data first. Free Plan users lose access to longer backup histories, and if your database shrinks below Free tier limits, there's no rollback. Download your databases as SQL or CSV exports before you hit confirm, even if you plan to stay on Free temporarily.

Confusing app store cancellations with account deletion

Cancelling an app store subscription stops billing but does not delete your Supabase account. Your projects, databases, and personal data remain accessible until you manually delete your account. If you want a full account removal, you must request it separately through Supabase support.

Assuming all future charges will stop immediately

If you cancel mid-cycle, your billing cycle completes and you're charged for the full month. Your Free Plan access begins only after that final charge posts. Plan your cancellation for just before your renewal date to minimize wasted paid time.

Not keeping a cancellation confirmation email

Supabase should send you a confirmation email after you downgrade or cancel. Save this email in case you need to dispute a charge or prove you cancelled. If you don't receive one within 5 minutes, take a screenshot of the dashboard showing your Free Plan status.

Checklist before and after cancelling

Use this checklist to ensure you cancel cleanly and avoid surprises.

Should you cancel or downgrade

Before you finalize cancellation, consider whether downgrading to Free actually meets your needs. A short comparison helps you decide.

Customer reviews and real-world experiences

Supabase maintains a 4.5/5 average rating across major review platforms. Users consistently praise the platform's simplicity, PostgreSQL reliability, and pricing relative to competitors like Firebase.

Common praise points include rapid deployment, clear documentation, and the ability to self-host for those needing on-premise control. Users who cancel typically cite either feature set mismatches (wanting more advanced ORM tools) or cost as their reason-not service quality issues.

On review aggregators, users report cancellation as painless once they locate the billing page. The most negative feedback comes from users who didn't export data before downgrading and lost historical backups. This reinforces the importance of the export step before you cancel.

Contact information and escalation

If you need to cancel by post, contact Supabase through their official support channels or mailing address. While web cancellation is standard, you have the right to cancel in writing if you prefer a documented paper trail.

Supabase support contact methods

• Support portal: Log into your Supabase account and access the Help section to submit a support ticket.
• Email support: Contact support@supabase.io with your account details and cancellation request.
• Community forums: Supabase maintains an active community Discord and GitHub discussions, but these are not official support channels for billing matters.

Mailing address for legal correspondence

For formal cancellation or legal notices, you may address correspondence to Supabase's registered office in Singapore:

Supabase Pte. Ltd.
Singapore registered address available through ACRA or company registries. For current contact details, verify via the Supabase website or your account settings.

Pro tip: Formal written cancellation (via registered mail or email) creates a documented trail. If you ever dispute a charge, your written cancellation notice proves your intent to stop the service. Keep a copy for your records.

Singapore consumer protection escalation

If Supabase refuses to honour your cancellation or continues billing after you've cancelled:

• Contact CASE (Consumers Association of Singapore) at https://www.case.org.sg or call 6100-0315. They mediate disputes between consumers and traders at no cost.
• File a complaint with the CCCS (Competition and Consumer Commission of Singapore) if you believe Supabase engaged in unfair contract terms or misrepresentation. Their enforcement powers can compel refunds.
• Dispute the charge with your credit card issuer or bank if Supabase continues charging after you've cancelled. Provide screenshots and confirmation emails as evidence.

Warning: Document everything. Keep cancellation emails, screenshots of the dashboard showing Free Plan status, and any correspondence with Supabase. These are your proof if you need to escalate to CASE or your bank.

Take control of your subscriptions with stopee

Cancelling Supabase is just one step in managing your digital subscriptions wisely. Many Singapore users juggle multiple services-cloud platforms, software tools, storage services-without realizing how much they're paying monthly or annually.

Stopee exists to empower you to take back control. We've helped thousands of consumers cancel unwanted subscriptions, recover unused credits, and avoid duplicate charges. Whether you're downsizing Supabase, cancelling a dozen other services, or simply want a transparent view of where your money goes each month, Stopee is your partner.

Visit Stopee at https://stopee.com to explore your subscription portfolio, get step-by-step cancellation guides for hundreds of services, and access templates for formal cancellation letters in Singapore. Stopee removes the friction from subscription management-so you keep more of your money and peace of mind.

Your cancellation journey doesn't end here. Stopee has guided consumers through thousands of cancellations, disputes, and refund claims. Let us help you navigate the next step with confidence.