Manage Heptabase

How to cancel heptabase and protect your data: a singapore consumer's guide

What is heptabase and why you might cancel

Heptabase is a visual knowledge-management platform that lets you capture, organise, and explore ideas on an infinite canvas. It blends note-taking, visual mapping, PDF annotation, and search tools to support research, project planning, and personal knowledge bases.

You might use Heptabase for deep work-connecting research notes, mapping relationships between ideas, or building your own knowledge system. However, if you've decided the platform no longer fits your workflow, budget, or needs, cancelling quickly and cleanly is straightforward when you know the steps.

At Stopee, we guide thousands of consumers through cancellations every month. This guide walks you through how to cancel Heptabase in Singapore, what happens to your data, your refund options, and your consumer rights.

When cancellation makes sense

You may want to cancel if you've stopped using the platform, prefer a simpler note-taking tool, or find the monthly cost no longer justifies the features you use. Annual subscribers often cancel when they realise they don't need the Pro or Premium tier. Others cancel after forgetting about the subscription for months-a common scenario Stopee helps resolve.

What you'll keep and lose

Your notes, boards, and uploaded files remain in your account after cancellation. You won't lose your work. However, you'll lose access to premium features (like advanced AI or team collaboration) once your billing period ends. This matters if you rely on those features for active projects.

Heptabase pricing in singapore

Below are the current Heptabase plans and pricing in Singapore dollars, converted from USD.

Understanding your billing cycle

If you pay monthly, charges recur on the same date each month. Annual plans bill upfront and renew 12 months later. The cancellation process stops future charges but does not automatically refund past payments. Knowing your billing date-visible in your account settings-helps you time your cancellation strategically.

How to cancel heptabase on web and desktop

You cancel Heptabase through your account settings on the web or desktop app, not inside the mobile app. Follow these steps carefully to avoid mistakes.

1. Open Heptabase on the web (app.heptabase.com) or launch the desktop application.
   • If you use the desktop app, log in with your email and password.
   • If you use the web, ensure you're logged into the correct account (especially if you manage multiple workspaces).
2. Click your profile or account icon in the top right corner.
   • This icon typically appears as your initials or avatar.
   • A dropdown menu will appear.
3. Select Settings from the dropdown.
   • You'll enter the Settings panel, usually on the left sidebar.
4. Navigate to Subscription or Billing.
   • Look for the section showing your current plan name and renewal date.
   • Your next charge date appears here-note it before cancelling.
5. Click Manage Subscription or Cancel plan.
   • The button text may vary slightly depending on your plan type.
   • Heptabase will ask you to confirm the cancellation.
6. Confirm your cancellation by clicking the final confirmation button.
   • Warning: Confirmation is final. You'll receive an email receipt once the cancellation processes.
   • Pro tip: Screenshot this confirmation email for your records-Stopee recommends keeping proof of cancellation for at least three months.

Cancelling on mobile devices

You cannot cancel a Heptabase subscription directly inside the iOS or Android apps. If you subscribed through Apple App Store or Google Play, you must cancel through your app store account, not Heptabase's web settings. Here's how to cancel mobile subscriptions correctly:

• iOS (iPhone/iPad): Go to Settings > [Your Name] > Subscriptions > Heptabase > Cancel Subscription.
• Android (Google Play): Open Google Play Store > Menu > Subscriptions > Heptabase > Cancel Subscription.

Warning: Many users miss this distinction and try to cancel in Heptabase's web settings while their App Store subscription continues to renew. If you subscribed via an app store, you must cancel there-not on the web. Verify your subscription source in your app store account before cancelling.

What happens immediately after you cancel

Cancelling feels uncertain because the consequences aren't always clear. Here's exactly what changes and what stays the same.

Your billing stops

No future charges will appear on your payment method. If you cancel on the 15th and your next billing date is the 20th, that charge will not happen. However, charges already processed before your cancellation remain your responsibility-Heptabase does not reverse past invoices automatically.

Your access continues until the billing period ends

You retain full access to your subscription tier (Pro or Premium features) for the remainder of your paid period. If you cancel mid-month, you still use premium features until your next billing date. Once that date passes, your account downgrades to the free tier, and paid features become unavailable.

Your data stays in your account

All your boards, notes, PDF annotations, and uploads remain intact. Heptabase does not delete your work when you cancel. You can view, export, or download everything at any time-even after cancellation. This safety net means you never lose access to ideas you've created.

Free tier access remains available

After your paid period expires, you automatically move to Heptabase's free plan. You'll have a basic workspace with limited features, but the core note-taking functionality continues to work. This gives you an option to resume your subscription later without starting from scratch.

Refunds: when heptabase will refund you

Heptabase's refund policy is discretionary, not automatic. Understanding the scenarios where refunds are possible helps you decide whether to request one.

When refunds may be approved

Heptabase considers refunds on a case-by-case basis under these circumstances:

• You were charged recently and forgot to cancel before your renewal date.
• You have not used Heptabase or its AI features during the billing period just completed.
• You experienced a service outage or technical issue that prevented you from using the platform.
• You cancelled within a few days of your subscription start date (this closest resembles a cooling-off period, though Heptabase does not formally advertise one).

How to request a refund

1. Visit Heptabase's support page at support.heptabase.com.
2. Search for "refund request" or navigate to the billing section.
3. Submit a support ticket with:
   • Your account email address
   • The date you were charged
   • The amount charged (in SGD)
   • Your reason for requesting a refund (e.g., accidental charge, low usage, technical issue)
4. Attach evidence if relevant (e.g., screenshots showing zero logins during the billing period, or error messages from the platform).
5. Wait for Heptabase's support team to respond. Most refund decisions come within 5-7 business days.

Pro tip: Keep your initial refund request polite and factual. Stopee data shows that refund requests framed professionally and backed by specifics (dates, amounts, reasons) receive faster responses than emotional appeals. If Heptabase denies your first request, you have the right to escalate, which we'll cover in the consumer rights section.

Your consumer rights in singapore

Singapore's consumer protection framework gives you leverage if Heptabase refuses to act fairly. Knowing these rights empowers you to escalate disputes.

Consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading representations. If Heptabase's cancellation process is deliberately obscured, or if their refund policy contradicts promises made during signup, you may have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

Cooling-off rights and digital services

Singapore's Consumer Protection law does not automatically grant a 14-day cooling-off period for digital subscriptions the way some EU countries do. However, if Heptabase's terms explicitly mention a cooling-off period for Singapore customers, that promise is enforceable as a contractual term. Review your signup email and Heptabase's full terms and conditions to check this.

Unfair contract terms

Heptabase cannot enforce a term that is unreasonably favourable to them and disadvantageous to you. For example, a clause that prevents you from cancelling is likely to be ruled unfair. If you believe Heptabase's terms are genuinely unfair-not just inconvenient-you can dispute them with CASE.

How to escalate if heptabase refuses to help

1. Keep all email correspondence with Heptabase's support team.
2. If your refund or cancellation issue remains unresolved after two support requests over 14 days, file a complaint with CASE (Consumers Association of Singapore):
   • Visit case.org.sg or call 6100 0315
   • Provide copies of your emails, subscription receipts, and cancellation confirmation
   • Describe what resolution you're seeking (refund amount, cancellation confirmation, etc.)
3. CASE will investigate and mediate between you and Heptabase. Many disputes resolve at this stage without formal legal action.

Common cancellation mistakes to avoid

Even straightforward cancellations go wrong when people rush or overlook small details. Learning from these mistakes now saves you frustration later.

Mistake 1: cancelling in the app store instead of on heptabase's web platform

If you subscribed directly on Heptabase's website, cancelling in Apple App Store or Google Play won't work-these are completely separate subscription channels. Conversely, if you subscribed via an app store, Heptabase's web settings won't control your subscription. Always verify where your subscription lives before cancelling. Check your original receipt email; it tells you whether you were charged by Heptabase or by Apple/Google.

Mistake 2: not confirming the cancellation

After you click "Cancel," Heptabase displays a confirmation page and sends a confirmation email. Some users assume they're done after clicking the button alone and miss the final confirmation step. Your subscription isn't actually cancelled until you see the final confirmation message and receive the receipt email. If you don't see that email within 10 minutes, your cancellation didn't go through-return to Settings and try again.

Mistake 3: expecting an automatic refund for your current period

Cancelling stops future charges but does not refund the current billing period. If you paid S$15.13 on the 1st and cancel on the 20th, you've paid for the full month. You'll use Pro features until the month ends, but you won't receive a prorated refund for unused days. This is standard in SaaS, but Stopee finds that users frequently misunderstand it.

Mistake 4: deleting your account instead of cancelling your subscription

Some platforms allow you to delete your entire account. In Heptabase, account deletion and subscription cancellation are separate actions. If you delete your account, you lose all your notes and data permanently-and you may still be charged for an active subscription. Always cancel your subscription first, then decide whether to delete your account separately after verifying the cancellation took effect.

Mistake 5: not documenting the cancellation

Screenshots matter. Take a screenshot of your Settings page showing "No active subscription" or "Cancelled" after the process completes. Save the confirmation email Heptabase sends you. If a charge appears on your card after cancellation, these screenshots are your proof of cancellation. Stopee recommends archiving all subscription receipts and cancellation confirmations for three months minimum.

Before you cancel: a final checklist

Use this checklist to ensure you've covered all bases before hitting the cancel button.

After cancellation: what to do next

Cancelling Heptabase is the beginning, not the end. These follow-up steps ensure a clean break and protect you from surprise charges.

Verify the cancellation took effect

Wait 24 hours after cancellation, then log back into Heptabase and check your Settings > Subscription page. It should show "Free plan" or "No active subscription." If it still shows your old plan as active, contact support immediately-your cancellation may not have processed.

Watch your payment method for stray charges

Check your credit card or bank statement every few days for two weeks after cancelling. If a charge from Heptabase appears after your cancellation date, screenshot it and contact Heptabase support with the charge details. Most payment processors allow you to dispute unauthorised charges within 60 days, so report unusual activity promptly.

Save your data before it's too late

You have permanent access to your notes and boards even after cancellation, but download or export everything you want to keep. Heptabase allows you to export notes as markdown or JSON. The free tier may limit collaboration or advanced features in the future, so backing up now is insurance.

Consider alternatives if you loved the tool

If you cancelled because of cost rather than dissatisfaction, check whether Heptabase offers any discounts for returning customers. Some platforms provide one-month free trials or reduced rates for reactivation. You might also explore the free tier to see if it covers your minimal needs moving forward.

Final summary: cancelling heptabase with confidence

Cancelling Heptabase is straightforward when you follow the right steps and understand your rights. Visit your account Settings, select Manage Subscription, confirm the cancellation, and save your confirmation email. Your data stays safe, your billing stops, and you retain access until your period ends.

If you need a refund, request one within a few days of your cancellation citing non-use or accidental charge. Keep records of everything. And if Heptabase refuses to resolve your dispute, escalate to CASE under Singapore's Consumer Protection (Fair Trading) Act-you have legal backing.

At Stopee, we've helped thousands of consumers cancel subscriptions cleanly and recover refunds fairly. Whether you're cancelling Heptabase or another platform, the same principles apply: document everything, know your rights, and escalate if the company doesn't respond. Visit Stopee at stopee.com to explore more cancellation guides, service reviews, and consumer protections tailored to Singapore.

For support with your cancellation, contact Heptabase:

Support email: support.heptabase.com

For complaints under consumer law, contact CASE (Consumers Association of Singapore): Phone 6100 0315 or visit case.org.sg