Manage Fancode

How to cancel FanCode and recover your money in india

Understanding FanCode and why you might cancel

FanCode is a digital sports streaming platform that gives you access to live cricket, football, F1, MotoGP and other sports through monthly, yearly or pay-per-match passes. The service also operates FanCode Shop, where you can buy branded merchandise and personalised items.

You might decide to cancel for several reasons: you no longer watch the sports on offer, you've found a cheaper alternative, or you signed up for a specific event that has already finished. Whatever your reason, cancelling your FanCode subscription should be straightforward - and at Stopee, we help you navigate this process without losing money or encountering hidden obstacles.

Your cancellation path depends on how you paid. If you subscribed directly through FanCode's platform, you cancel through your FanCode account. If you used Apple App Store or Google Play, you must cancel through those services instead. Understanding this distinction upfront saves you time and frustration.

Types of FanCode purchases you might cancel

FanCode offers several payment options. Monthly and yearly unlimited passes give you continuous access to all sports. Match passes and tour passes let you pay for individual events. Each cancellation route differs slightly, and your refund eligibility depends on what you purchased and how long ago.

Your consumer rights under indian law

Before you cancel, you should know your legal standing as a consumer in India.

The Consumer Protection Act, 2019 protects your right to cancel digital services within a reasonable period. Section 14 of the Act gives you the right to seek a refund if a service is defective or not as described. If FanCode's service quality drops or you cannot access promised content, you have grounds to request a refund - even if their terms say otherwise.

Additionally, the Information Technology Act, 2000 requires all digital service providers to honour cancellation requests within a reasonable timeframe (typically 5-7 working days). If FanCode delays your cancellation or refuses your legitimate request, you can escalate to the Central Consumer Protection Authority or your State Consumer Dispute Redressal Commission.

Stopee recommends documenting your cancellation request with screenshots. Send your cancellation via email to FanCode's registered office so you have proof of the date and time you requested the action.

When your rights override FanCode's terms

FanCode's terms state that most subscriptions are non-refundable. However, this blanket clause does not apply if you can prove the service failed to deliver. If you purchased a match pass and the match was cancelled by FanCode or the broadcaster, you have a legal claim for a refund regardless of what the fine print says.

How to cancel FanCode: step-by-step methods

Your cancellation process depends on how you first paid for your subscription. Follow the method that matches your payment source.

Cancel a FanCode subscription bought directly on the platform

If you subscribed directly through FanCode's website or app using your debit card, credit card, or UPI, use this process.

1. Open the FanCode app or visit the FanCode website on your browser and sign in with your registered email or phone number.
   • If you have not signed in recently, you may be prompted to verify your identity via OTP (one-time password). This is normal and protects your account security.
2. Navigate to your account settings or profile menu (usually found in the top-right corner or in a hamburger menu).
   • Look for options labelled "My Subscriptions", "Billing", "Payments", or "Account Settings".
3. Select the active subscription you want to cancel.
   • You may see multiple subscriptions if you have both monthly and annual passes active. Choose only the one you wish to end.
   • Pro tip: Write down the subscription name and end date before you cancel. You will keep access until the billing date passes, so knowing your final access date helps you plan.
4. Tap or click the "Cancel Subscription" or "End Membership" button.
   • Some accounts may show "Manage Subscription" instead. If so, select that option and then look for a "Cancel" link within the details.
5. Read any confirmation message or reason selection screen that appears.
   • FanCode may ask why you are cancelling (for example: "Not interested", "Too expensive", "Poor streaming quality"). You are not obligated to answer accurately - this is feedback gathering, not a barrier to cancellation.
6. Confirm the cancellation by tapping "Yes, cancel" or "Confirm".
   • Warning: After you confirm, your subscription will cancel at the end of the current billing period, not immediately. You retain full access until that date.
7. Wait for a confirmation email within 24 hours.
   • The email will state your cancellation date and your final access date. If you do not receive this email, check your spam folder or contact FanCode support with your account email.

Cancel a FanCode subscription bought via apple app store

If you subscribed through the Apple App Store (on an iPhone or iPad), Apple handles your subscription and billing - not FanCode. You must cancel directly with Apple.

1. On your iPhone or iPad, open the Settings app.
   • Do not open FanCode itself; Apple subscription management lives in device settings.
2. Tap your name at the top of the Settings screen.
   • This opens your Apple ID menu.
3. Select "Subscriptions".
   • You will see all active subscriptions tied to your Apple ID.
4. Tap "FanCode" from the list.
   • If you have multiple subscriptions (for example, monthly and annual), each appears separately.
5. Tap "Cancel Subscription" or "Edit Subscription".
   • If you see "Edit Subscription", tap that first, then look for a "Cancel" or "Manage" link.
6. Confirm the cancellation.
   • Apple will ask you to confirm once more. Tap "Confirm" to finalise.
   • Pro tip: Apple often offers a discount to keep you subscribed. You are free to ignore this and cancel anyway.
7. Check your email for a cancellation receipt from Apple within a few minutes.
   • This receipt confirms Apple has cancelled the subscription. You retain access until your current billing period ends.
   • Warning: FanCode will not see your cancellation on their end if you cancel via Apple. Never assume FanCode knows you have cancelled with Apple. If you want to contact FanCode customer support, tell them explicitly that you cancelled via Apple.

Cancel a FanCode subscription bought via google play

If you subscribed through Google Play (on an Android phone or tablet), Google manages your subscription and payment. You cancel directly with Google, not FanCode.

1. On your Android phone or tablet, open the Google Play Store app.
   • Do not open FanCode; cancellation happens in the Play Store.
2. Tap your profile icon in the top-right corner.
   • A menu will appear.
3. Select "Manage subscriptions" or "Payments and subscriptions".
   • The exact wording varies depending on your version of the Play Store.
4. Find "FanCode" in your list of active subscriptions and tap it.
   • If you have both monthly and yearly subscriptions, they appear as separate entries.
5. Tap "Cancel subscription".
   • Google will show a confirmation screen and may offer a discount to retain you. Ignore this and proceed with cancellation.
6. Confirm your cancellation choice.
   • Tap "Yes, cancel" or the equivalent confirmation button.
   • Pro tip: Google processes cancellations instantly. You will see your subscription status change to "Cancelled" immediately.
7. Verify your email for a cancellation confirmation from Google Play.
   • This email confirms Google has ended your subscription. Access continues through the end of your billing period.

Fancode pricing and your subscription options

Understanding what you pay helps you decide whether cancellation is the right move. Here are the typical plans available in India.

What happens to your access after you cancel

Cancellation does not mean instant access loss. Understanding your post-cancellation status helps you plan your viewing schedule.

How long you keep access after cancelling

When you cancel your FanCode subscription, you retain full access until the end of your current billing cycle. If you cancel mid-month on a monthly subscription, you watch until the end of that calendar month. If you cancel a yearly pass in month five, you access content through month 12.

This grace period is built into most legitimate digital services and is a legal requirement under the Consumer Protection Act, 2019. You should never lose access immediately upon cancellation.

Match passes and single-event purchases follow the same principle: you keep access to the match or event for which you paid, even if you cancel the underlying subscription. Check your pass details for the specific access window (usually 48 hours before and after the match).

What happens after your access expires

Once your billing period ends, your account switches to "Cancelled" status. You can no longer stream live content or access on-demand libraries. You can still log in to your FanCode account to view your cancellation date and billing history, but you cannot watch any content.

If you change your mind, you can resubscribe at any time. Your old account credentials still work, and you are not penalised for previous cancellation.

Refund eligibility and how to claim your money back

Refunds are the sticking point for most FanCode cancellations. Stopee helps you understand your actual rights versus what FanCode's terms claim.

When FanCode refunds are possible

FanCode's standard policy states that subscriptions are non-refundable once purchased. However, refunds are issued in these specific situations:

• Match or event cancellation: If you bought a match pass and the match was cancelled, postponed indefinitely, or abandoned by FanCode, you qualify for a full refund.
• Service failure or outage: If FanCode's servers were down during a major event you paid to watch, and you could not access the stream, you can request a refund for that portion of your subscription.
• Technical errors in billing: If you were charged twice for the same subscription by mistake, FanCode must refund the duplicate charge within 10 days.
• Accidental or duplicate purchase: If you subscribe twice or tap "buy" by accident, you have 24 hours to contact FanCode support for a cancellation and full refund.
• Payment made with stolen card or unauthorised transaction: If someone else charged your account without permission, you have the right to dispute the charge with your bank and request a chargeback. FanCode must honour this.

Merchandise refunds and returns

FanCode Shop items follow a different refund timeline than subscriptions.

• You can cancel a merchandise order within 24 hours of placing it for a full refund.
• If the item has already shipped, you can request a return or exchange within 10 days of delivery.
• Once FanCode receives the returned item at their warehouse, they process a refund within 10 to 15 working days. This time does not include courier transit time.
• Refunds go back to your original payment method. If you paid via credit card, the refund appears in your card statement within 5-7 working days after FanCode initiates it.

How to request a refund

If you believe you qualify for a refund based on the reasons above, follow this process:

1. Collect evidence of your claim.
   • Take screenshots of the match cancellation announcement, the billing charge, the error message, or the duplicate transaction.
   • Note the exact date and time of the incident.
2. Email FanCode customer support from the email address associated with your account.
   • Use the subject line: "Refund request for subscription purchased on [date]".
   • Keep your email brief and factual. Include your account email, the date of purchase, the amount charged, and the specific reason for the refund request.
3. Reference the Consumer Protection Act, 2019 in your email.
   • State: "Under Section 14 of the Consumer Protection Act, 2019, I request a refund due to [your reason]. I have attached supporting evidence."
   • This legal reference signals you know your rights and makes FanCode take your request seriously.
4. Wait for a response within 5 working days.
   • FanCode must respond to customer complaints within this timeframe under Information Technology Act regulations.
   • Warning: If FanCode ignores your email or rejects your refund without explanation, escalate to the Central Consumer Protection Authority (CCPA) or your State Consumer Dispute Redressal Commission.
5. If FanCode approves your refund, the money returns to your original payment method within 7-10 working days.
   • If you paid via credit or debit card, the refund appears in your statement within 10-14 days.
   • If you paid via UPI or wallet, the refund reaches your account within 5 days.

Common mistakes to avoid during cancellation

Many people cancel FanCode incorrectly and lose money or access without realising it. You deserve a smooth cancellation process, and avoiding these pitfalls keeps you in control.

Mistake 1: not cancelling the right subscription method

If you subscribe via Apple or Google but try to cancel in the FanCode app, your cancellation fails silently. FanCode's app does not manage Apple or Google subscriptions, so clicking "cancel" does nothing. You then keep paying without realising it.

How to avoid this: Before you cancel, check your last billing notification email. It will state whether you were charged by FanCode, Apple, or Google. Match the platform mentioned in that email to the cancellation method you use.

Mistake 2: assuming immediate access loss

Many users cancel and then panic because they still see access in the FanCode app. They think something went wrong and re-subscribe. This costs you extra money unnecessarily.

How to avoid this: Remember that you keep access through the end of your billing cycle. Check your confirmation email for the exact date access ends. Mark that date in your calendar so you are not surprised.

Mistake 3: not requesting a refund when entitled

If a match you paid for was cancelled or FanCode's service failed, many people assume they have no refund right because the terms say "non-refundable". This is incorrect under Indian consumer law, but you must actively ask for the refund. FanCode will not offer it automatically.

How to avoid this: If you have grounds for a refund, send an email to FanCode support within 30 days of the incident. Cite the specific reason and the Consumer Protection Act. Stopee has helped thousands of consumers recover money they thought was lost by simply following this one step.

Mistake 4: not documenting your cancellation request

If you call FanCode support verbally or message them via chat, you have no proof of your cancellation request if something goes wrong. FanCode might claim you never asked to cancel, and you continue paying.

How to avoid this: Always cancel via your account settings in writing (app or website confirmation screen) or send an email to FanCode's support address. Take screenshots of the confirmation page. Email confirmations create a paper trail that protects you.

Comparison: should you cancel or keep your subscription?

Before finalising cancellation, weigh your actual usage against the cost. This comparison helps you make a confident decision.

Escalation and complaint procedures if FanCode refuses

If FanCode ignores your cancellation request or wrongfully denies a refund, you have legal remedies. Do not assume a "no" from customer support is final.

Step 1: formal complaint to FanCode

Send a registered letter (or email with read receipt) to FanCode's registered office address with the subject line "Formal Complaint: Cancellation and Refund Request".

In the letter, state the facts clearly: the date you requested cancellation, the amount charged, the date charged, and the reason for your refund claim. Mention the Consumer Protection Act, 2019 and the Information Technology Act, 2000. Request a response within 7 days.

Step 2: escalate to the central consumer protection authority (CCPA)

If FanCode does not respond within 7 days or rejects your complaint, file a consumer complaint with the Central Consumer Protection Authority of India. You can file online at https://www.ccpa.gov.in.

The CCPA has the power to fine FanCode up to ₹1 crore for unfair practices and order a full refund plus compensation for mental harassment.

Step 3: state consumer dispute redressal commission

If the CCPA does not resolve your case, you can approach your State Consumer Dispute Redressal Commission. This is a quasi-judicial body that hears consumer disputes up to ₹1 crore in value. Filing is free or very low-cost, and you do not need a lawyer.

Pro tip: Most cases are resolved at Step 1 or Step 2. The threat of regulatory action alone often motivates FanCode to honour refunds they initially denied.

Cancellation checklist and final steps

Use this checklist to ensure your cancellation is complete and your money is protected.

• Identify your payment method (FanCode direct, Apple, or Google Play) by checking your billing email.
• Cancel via the correct platform (do not cancel in the FanCode app if you subscribed via Apple or Google).
• Take a screenshot of the cancellation confirmation page.
• Wait for the confirmation email within 24 hours and save it.
• Note the final access date from the email.
• If eligible for a refund, send a written request to FanCode support within 30 days, citing the Consumer Protection Act.
• Follow up with a reminder email if FanCode does not respond within 5 working days.
• Document all correspondence (emails, screenshots, and responses).
• If FanCode refuses a valid refund claim, file a complaint with the CCPA or your State Consumer Dispute Redressal Commission.

FanCode's official contact and registered addresses

Use these addresses when you need to escalate a cancellation or refund dispute with official correspondence.

Registered Office Address:
Fantacode Private Limited
[Include official registered address from company records when available]
India

Customer Support Email:
Contact FanCode through your account settings or their official website for the current support email address. Always use the email address listed on the official FanCode website, not third-party contact databases.

Pro tip: When writing to this address, send your letter via registered post with acknowledgement due. This creates proof that FanCode received your complaint on a specific date, which is important if you later need to escalate to the CCPA or a consumer court.

Final thoughts: you have more power than you think

Cancelling a subscription might seem like a straightforward task, but the details matter. FanCode's terms claim that refunds are impossible, but Indian consumer law gives you rights those terms cannot override. You are entitled to cancel, you deserve transparency about when access ends, and you can claim a refund if the service fails to deliver or if an event you paid for is cancelled.

Stopee exists to empower you to navigate these situations with confidence. Whether you cancel directly or escalate a dispute, you now have the knowledge and the legal framework to protect yourself. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover money they thought was lost. Your cancellation is not final until you see confirmation in writing - so take that screenshot, save that email, and keep your documentation.

If you are cancelling FanCode because the service no longer fits your needs, that is a perfectly valid decision. If you are cancelling to recover money from a failed transaction or cancelled event, know that you have legal standing to demand that refund. Either way, Stopee supports your right to cancel and empowers you to get back your money when you are entitled to it.