Manage Quibi

Quibi cancellation guide: what to do if you're still being charged

What quibi was and why it shut down

Quibi was a short-form streaming platform that launched in April 2020, designed entirely for mobile viewing. The service offered original series, films, and episodic content tailored to be consumed in quick bursts on smartphones. It operated briefly in India and globally before ceasing all operations on December 1, 2020.

The platform is no longer active, meaning you cannot access any Quibi content today. However, if you subscribed before the shutdown and notice charges continuing on your bank statement or payment method, this guide will help you understand what happened and how to recover your money.

Why quibi failed so quickly

Despite a substantial investment and high-profile backing, Quibi struggled to attract users during the COVID-19 pandemic when most people remained home. The mobile-only strategy, combined with a crowded streaming market and limited free trial availability, contributed to low subscriber adoption. The company decided to shut down operations just eight months after launch rather than continue burning through capital.

Your position as a subscriber in india

If you held an active Quibi subscription in India before December 1, 2020, you were entitled to access until your current billing cycle ended. The service then became inaccessible. If you continued to see charges after the platform shut down, you have legitimate grounds to dispute them with your bank or payment provider.

Should you have cancelled before the shutdown

This section explains whether cancellation was even necessary and what your options were before Quibi closed.

Free trial considerations

Quibi offered a 90-day free trial at launch in India in April 2020. If you activated this trial, you had roughly until early July 2020 before any charges would have applied. Most users who signed up near launch would not have been charged at all before the December 1 shutdown announcement.

Pro tip: If you only used the free trial and never saw any charges, you owe nothing and need not take action. Check your bank statement for any charges dated between July 2020 and December 2020 to confirm.

Paid subscription timeline

For users who paid the ₹669 monthly subscription after the free trial ended, charges would have appeared monthly from approximately July 2020 onwards. If you continued paying after signing up, you had the right to cancel at any time before December 1, 2020. Quibi's terms stated all fees were non-refundable, but many users never received notice of the shutdown before charges stopped.

Historical quibi pricing in india

Understanding the pricing structure helps you verify charges on your statement and identify whether you were overcharged or billed incorrectly.

This was the only plan available to Indian subscribers. If you see charges significantly higher or lower than ₹669 on your statement, or charges after December 1, 2020, those are potential billing errors that Stopee recommends you dispute immediately.

How to identify and dispute unauthorized charges

Since Quibi no longer exists, your main concern is preventing or reversing charges that appeared after the December 2020 shutdown date.

Step 1: check your payment history

1. Open your bank's mobile app or visit the website where you view your account statements.
2. Search for "Quibi" in transaction history or use the date range July 2020 to January 2021.
3. Take screenshots or download statements for any charges you find, including the transaction ID, date, and amount.
4. Verify the merchant name shows "Quibi" or the app store through which you subscribed (Apple or Google).

Keep these records safe. You will need them to file a dispute if charges appear on statements after the service closed.

Step 2: identify which payment platform processed charges

• If you subscribed via iOS, charges likely came through Apple ID and appear as "Apple" on your statement.
• If you subscribed via Android, charges typically show as "Google" or "Google Play" on your statement.
• If you paid via credit card directly on the Quibi website or app, charges show the merchant name "Quibi" or "Quibi Holdings LLC".

Knowing the exact payment processor matters because your dispute process will differ depending on whether you charge back through Apple, Google, your bank, or your credit card issuer.

Step 3: file a dispute with your bank or card issuer

1. Contact your bank or credit card issuer by phone, email, or their mobile app.
2. Report that you were charged by Quibi after the service permanently shut down on December 1, 2020, and the service is no longer accessible.
3. Provide the transaction ID, date, amount, and merchant name from your statement.
4. Explain that Quibi no longer operates, making the charges unauthorized or for services not rendered.
5. Request a chargeback, reversal, or refund depending on your bank's terminology.
6. Ask the bank for a reference number and timeline for investigation (typically 7 to 30 days in India).

Warning: Banks in India typically allow disputes within 60 to 120 days of the transaction date. If you notice charges months later, act immediately to stay within the chargeback window. Delaying your dispute claim weakens your case.

Step 4: if your bank declines the dispute

• Ask the bank in writing to explain why the dispute was rejected.
• Escalate the complaint to the bank's customer service manager or ombudsman department.
• File a formal complaint with the Reserve Bank of India (RBI) Ombudsman if your bank refuses to investigate. The RBI Ombudsman handles consumer grievances against banks and can compel them to reconsider.

Many banks deny first disputes without thorough investigation. Stopee advises you to escalate if the initial response seems unjustified, especially when the merchant no longer operates.

Your consumer rights under indian law

Indian consumer protection law provides you with specific rights when a service provider fails to deliver or charges you after ceasing operations.

Consumer protection act, 2019

The Consumer Protection Act, 2019, applies to all transactions in India, including digital services like Quibi. Key protections relevant to your situation include:

• Right to refund for services not rendered: If Quibi charged you after December 1, 2020, when the service was shut down and inaccessible, you have grounds to claim a refund under Section 20 (deficiency in service).
• Right to file a consumer complaint: You can lodge a complaint with your district consumer dispute redressal commission if the bank refuses your chargeback or if you paid Quibi directly.
• Burden of proof on the merchant: Quibi or its payment processor must prove they delivered the service. Since the platform no longer exists, they cannot meet this burden.

Stopee recommends documenting all communications with your bank, screenshots of failed login attempts to Quibi (if applicable), and the December 1, 2020, shutdown announcement to strengthen any formal complaint you file.

Consumer complaint filing process

If your bank or payment processor refuses to refund charges, you can escalate to your district consumer dispute redressal commission:

1. Visit the National Consumer Disputes Redressal Commission (NCDRC) website or your local consumer forum's office.
2. File a written complaint detailing the unauthorized charges, dates, amounts, and attempts to resolve the issue with your bank.
3. Include proof of charges (bank statements) and proof that Quibi shut down on December 1, 2020.
4. Pay the filing fee (typically ₹100 to ₹500 depending on the claim amount).
5. Attend hearings if required. Many complaints are resolved in absentia based on documentary evidence.

The entire process typically takes 3 to 6 months. If you win, the commission can order a refund plus compensation for deficiency in service.

Common mistakes that weaken your dispute

Cancelling a subscription feels frustrating enough without making errors that sabotage your refund claim. Here are the pitfalls Stopee sees repeatedly.

Waiting too long to act

Banks enforce strict chargeback windows, usually 60 to 120 days from the transaction date. If you only discover Quibi charges on your statement six months later, your bank may refuse the dispute, claiming the window has closed. The moment you spot an unauthorized charge, file the dispute immediately.

Not keeping transaction evidence

Your bank will ask for the transaction ID, merchant name, date, and amount. Screenshots of your bank statement showing the exact charge are essential. If you delete your email confirmations or old statements, you lose proof. Store all payment records in a separate folder for at least one year after the transaction date.

Confusing apple or google with quibi

When you see "Apple" or "Google" on your statement instead of "Quibi," many users assume the charge came from the app store itself, not Quibi. Check your Apple ID subscription settings or Google Play Store account to confirm that Quibi was listed as an active subscription and that cancellation never occurred.

Accepting "non-refundable" terms without question

Quibi's terms claimed all fees were non-refundable. However, this clause does not apply if the service was not delivered. Once Quibi shut down on December 1, 2020, it failed to deliver service for any subsequent charges. Stopee emphasizes that non-refundable terms do not protect a company that ceases operations. You have legitimate grounds to dispute post-shutdown charges regardless of the original terms.

What to do after cancellation or dispute

Once you file a dispute, the process requires patience and follow-up. Understanding what happens next keeps you from assuming inaction means rejection.

Timeline for dispute resolution

Your bank will investigate your chargeback claim within 7 to 30 days. During this period, the funds may appear back in your account provisionally, or your bank may hold them pending investigation. Do not spend provisionally refunded money until the dispute is officially closed, as the bank may reverse the provisional credit if the merchant disputes the chargeback.

Responding to merchant disputes

In rare cases, Quibi's payment processor or a third-party collection agency may dispute your chargeback. Your bank will notify you if this happens and ask for additional evidence. Respond promptly with bank statements, screenshots of inaccessible Quibi accounts, and proof of the December 1, 2020, shutdown. Most merchants cannot defend charges after service closure.

Preventing future charges

Once your dispute is resolved and funds are refunded, confirm that Quibi (or the associated payment method) no longer appears in your Apple ID, Google Play, or bank statements. If charges continue after refund, file a second dispute citing the merchant's disregard for your first chargeback.

How stopee helps you recover your money

Navigating bank disputes and consumer complaints is time-consuming and confusing. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by guiding them through every step of the dispute process. When you use Stopee's cancellation checklist and consumer rights resources, you ensure no deadline is missed and no evidence is overlooked.

Whether you need clarity on your rights under the Consumer Protection Act, 2019, or guidance on filing a complaint with your district consumer redressal commission, Stopee provides the step-by-step instructions and templates that maximize your chance of a successful refund.

Cancellation and contact information

Quibi no longer operates, so there is no active customer service or cancellation process. However, for historical reference and record-keeping, here is the information associated with Quibi Holdings LLC:

Quibi Holdings LLC
Corporate headquarters (historical, for complaint escalation only):
Quibi Holdings LLC
6060 Center Drive
Los Angeles, CA 90045
USA

This address is no longer an active customer service point. If you need to escalate a complaint beyond your bank or consumer commission, you may reference this address in formal documentation, though the company no longer processes customer requests.

For current disputes: File your chargeback through your bank or credit card issuer, not through Quibi. Contact the Reserve Bank of India Ombudsman if your bank refuses to investigate.

Stopee's mission is to empower you with the information and confidence to cancel subscriptions, recover unauthorized charges, and hold companies accountable for service failures. Thousands of consumers have used Stopee's guides to navigate shutdowns, dispute unauthorized billing, and understand their consumer rights. If you're still seeing Quibi charges, Stopee recommends you act today: document the charges, contact your bank, and file your chargeback within the 60 to 120-day window. Your money is recoverable if you move quickly.