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Cancel Quibi: The Right Way
How to cancel quibi and understand your rights after shutdown
What quibi was and why it's no longer available
Quibi was a streaming service designed for viewers who wanted short, high-quality content on their mobile devices. The service specialised in original episodes lasting roughly 10 minutes each, with a unique "Turnstyle" feature that let you switch between portrait and landscape viewing modes seamlessly. It launched in 2020 with ambitions to disrupt mobile entertainment, but the service shut down permanently on December 1, 2020, after only a few months of operation.
If you subscribed to Quibi before its closure, you may still have questions about cancellation, refunds, or erroneous charges after the shutdown. This guide from Stopee walks you through your options as a consumer in Singapore and explains how to protect yourself from ongoing billing issues.
Why quibi failed and what it means for you
Quibi's shutdown caught many subscribers off guard. The company cited the COVID-19 pandemic and strong competition as factors, but the reality was that the service struggled to attract and retain users despite a star-studded content library. For you, this meant your subscription ended abruptly, and many former users were left confused about refunds, account access, and whether they'd face further charges.
Current status and access in singapore
Quibi is completely defunct. You cannot download the app, access any content, or create a new account. If you still see charges appearing on your billing statements related to Quibi, those are either historical charges or billing errors-both of which you can dispute through your payment provider. Stopee recommends checking your recent payment history with Apple, Google, or your bank to verify you're not being charged for a service that no longer exists.
How to cancel your quibi subscription in singapore
Since Quibi shut down, traditional cancellation is unnecessary-the service no longer operates. However, if you're still seeing active subscriptions in your account settings or recurring charges on your statements, follow these platform-specific steps to ensure no future charges occur.
Cancel if you subscribed via apple app store
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen, then select Subscriptions.
- Find Quibi in your active subscriptions list.
- Tap Quibi and select "Cancel Subscription."
- Confirm the cancellation when prompted.
- You will retain access until the end of your current billing period; no refund is issued for the current period.
Pro tip: Screenshot the cancellation confirmation screen for your records. This protects you if Apple later disputes whether you cancelled and prevents unnecessary chargeback disputes later.
Cancel if you subscribed via google play store
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left corner.
- Select Subscriptions from the menu.
- Locate Quibi in your subscriptions list.
- Tap Quibi and choose "Cancel subscription."
- Follow the on-screen prompts to confirm cancellation.
- Your access continues until the end of your current paid period or free trial.
Warning: Google Play sometimes shows cancelled subscriptions as "pending cancellation" for a few days. If you see charges after you've cancelled, contact Google Play support immediately with your cancellation confirmation.
Cancel if you subscribed directly through quibi's website
- Visit Quibi's website (if still accessible for account login).
- Log in with your email and password.
- Navigate to Settings or My Account.
- Select "Manage Subscription" or "Change Subscription."
- Choose the option to cancel and follow the prompts to completion.
- Note that Quibi may redirect you to your payment processor (Apple or Google) to complete the cancellation.
Pro tip: Direct website cancellations can be confusing because Quibi often isn't handling billing anymore. If the website is down or inaccessible, go directly to your payment provider (Apple or Google) or contact your bank to cancel the subscription from that end.
What happens to your account and access after cancellation
Understanding what occurs after you cancel helps you avoid unexpected disruptions and billing surprises. When you cancel Quibi, several things happen in sequence, and knowing the timeline protects your interests.
Timing of cancellation and access
Cancellation typically becomes effective at the end of your current billing cycle or free trial period. During this grace period, you retain full access to the service (though Quibi no longer exists, so there's no content to access). No immediate loss of service occurs; you simply won't be charged when your current period expires. If you cancel mid-cycle, you do not receive a prorated refund-Quibi's terms state that all fees are non-refundable to the fullest extent permitted by law.
Automatic renewals and future charges
Once you cancel, automatic renewal stops permanently. Your payment method will not be charged again by Quibi, Apple, or Google for a Quibi subscription. However, keep your billing records for at least 12 months in case erroneous charges appear. If a charge appears after your cancellation confirmation, you have strong grounds to dispute it as an unauthorised transaction.
Account data and viewing history
Your account data and viewing history are typically retained by app stores or Quibi's parent company (which may have been acquired or liquidated). For personal data concerns, you have rights under Singapore's Personal Data Protection Act (PDPA). If you wish to request deletion of your personal data, contact the app store or attempt to reach any successor entity handling Quibi's data. Stopee recommends documenting your request in writing for legal protection.
Refund eligibility and how to claim one
Refunds are a contentious issue for Quibi subscribers, especially those charged after the service shut down. Understanding your rights and options gives you the best chance of recovering money you shouldn't have spent.
Quibi's stated refund policy
Quibi's Terms of Service explicitly state that all subscription fees are non-refundable to the fullest extent permitted by law. This means that if you paid for a month of service and then immediately cancelled, Quibi would not return your money under normal circumstances. However, Singapore's Consumer Protection (Fair Trading) Act provides protections when services are not supplied as promised or when billing is unfair or deceptive-and a service that shuts down days or weeks after your payment could qualify.
Post-shutdown refunds and overcharges
Many Quibi subscribers successfully obtained refunds after the December 2020 shutdown by appealing to Apple, Google, or their banks. If you fall into one of these categories, you have grounds to pursue a refund:
- You were charged after December 1, 2020, when the service no longer existed.
- You were charged multiple times in a single billing cycle.
- You were charged after explicitly cancelling your subscription.
- You were auto-renewed without your explicit consent (a violation of fair trading laws).
How to request a refund through your payment provider
Your best refund route is your payment provider-not Quibi directly. Here's how:
- Gather all documentation: billing statements, cancellation confirmations, screenshots of the app showing Quibi is unavailable, and any customer service communications.
- Contact Apple or Google (whichever platform you subscribed through) with your evidence and explain that you were charged for a service that is no longer operational.
- Request a full or partial refund under consumer protection grounds.
- If the app store refuses, escalate to your bank and request a chargeback or dispute, providing the same evidence.
- Reference Singapore's Consumer Protection (Fair Trading) Act in your communication to strengthen your case.
Pro tip: Apple and Google have refund grace periods-typically 14-15 days from purchase for unused apps and subscriptions. If you're outside that window but the service has shut down, emphasise that you were defrauded by a service that ceased to exist shortly after billing.
Your consumer rights in singapore
Singapore's consumer law framework protects you even when a service shuts down unexpectedly. Stopee strongly encourages you to assert these rights if you've been overcharged or misled.
Consumer protection (Fair trading) act protections
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to expect that services are:
- Supplied as described and advertised.
- Of merchantable quality and fit for purpose.
- Not subject to unfair or misleading contract terms.
- Not subject to automatic renewal without explicit, informed consent.
A service that shuts down shortly after you've paid for a month of access could violate the first principle-service not supplied as promised. Additionally, if Quibi auto-renewed your subscription without clear, upfront consent, that violates fair trading standards.
Escalation pathways if disputes fail
If Apple, Google, or your bank refuse your refund request, you can escalate to the Consumers Association of Singapore (CASE). CASE offers free mediation and can investigate unfair trading practices. Stopee recommends filing a complaint if you believe you've been treated unfairly. Document every interaction and preserve all evidence before escalating.
Common mistakes to avoid when cancelling
Cancelling a subscription sounds simple, but many people make costly errors that lead to ongoing charges, failed cancellations, or lost refund opportunities. We understand this frustration-you shouldn't have to fight to stop paying for something that no longer exists.
Assuming automatic cancellation after service shutdown
Many subscribers assumed their subscriptions cancelled automatically when Quibi shut down. They didn't. If you didn't manually cancel through Apple, Google, or the Quibi website, your subscription may still be technically "active" in your account settings, and charges could recur if the systems ever reactivate. Always take manual action-don't rely on the company to do it for you.
Cancelling without documentation
If you cancel verbally or over chat without taking a screenshot or saving a confirmation number, you have no proof if disputes arise. Always capture and save your cancellation confirmation. Email it to yourself or upload it to cloud storage. This single step protects you from "we have no record of your cancellation" responses.
Confusing different payment platforms
If you subscribed via Apple, cancelling through Google won't work-and vice versa. Identify exactly which app store or payment method you used, then cancel through that specific platform. If you're unsure, check your bank or credit card statement; it will show whether the charge came from Apple, Google, or directly from Quibi.
Ignoring charges after cancellation
If you see a charge appear after your cancellation confirmation, don't ignore it. Dispute it immediately. The longer you wait, the harder it becomes to prove your cancellation and reclaim the money. Stopee recommends checking your billing statements monthly for at least 90 days after cancellation.
Checklist for cancelling quibi successfully
Use this checklist to ensure you've completed every step and protected yourself from future disputes.
| Task | Status | Notes |
|---|---|---|
| Identify your payment method | ☐ | Apple, Google Play, or direct Quibi billing? |
| Log into your account | ☐ | Apple Settings, Google Play, or Quibi.com |
| Find and cancel the subscription | ☐ | Follow platform-specific steps above |
| Screenshot the cancellation confirmation | ☐ | Save to email and cloud storage |
| Verify no charge appears in next billing cycle | ☐ | Check within 2-3 days of your renewal date |
| Dispute any erroneous charges | ☐ | Contact Apple, Google, or your bank with proof |
Pricing and billing history
Quibi no longer offers subscriptions, so current pricing is irrelevant. However, understanding what you may have paid historically helps you identify incorrect charges on your statements.
| Plan type | Price (historical SGD) | Renewal cycle | Availability |
|---|---|---|---|
| Ad-supported (Basic) | ~SGD 4.99 | Monthly | Defunct since Dec 2020 |
| Ad-free (Premium) | ~SGD 7.99 | Monthly | Defunct since Dec 2020 |
| Free trial | Free (90 days initially) | One-time | Defunct since Dec 2020 |
| All plans post-shutdown | N/A | N/A | Service closed |
If you see charges matching these amounts on your recent statements, investigate immediately. They may be historical charges that haven't been removed, or they could be fraudulent. Contact your bank if you cannot trace the charge to a legitimate transaction.
Final steps and moving forward
After you've cancelled and confirmed no further charges will occur, your work isn't quite finished-you should take a few protective steps to ensure no surprise billings emerge in the coming months.
Monitor your billing statements
Check your bank or credit card statements for the next 90 days. Look for any Quibi-related charges, even if they're small or under a different name. Fraudulent charges sometimes appear weeks or months after cancellation, disguised under similar company names. If you spot anything suspicious, dispute it immediately.
Set a payment method reminder
If your payment method or card expires, update it before any renewal attempts-or deliberately let it expire if you don't plan to use that card elsewhere. This prevents failed payment retries that could appear on your credit report or damage your payment history.
Preserve your cancellation proof indefinitely
Don't delete your cancellation confirmation screenshot, email confirmation, or chargeback documentation. Disputes can arise months or years later, and having proof protects you. Stopee recommends keeping these files for at least two years after cancellation.
Why stopee helps you cancel with confidence
Cancelling subscriptions shouldn't require a lawyer or a PhD in platform navigation. Stopee exists to translate the confusing, platform-specific steps into simple, actionable guidance. We've helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and assert their consumer rights-whether a service is thriving or defunct like Quibi.
If you're cancelling Quibi in Singapore, you now have the exact steps for your payment method, the knowledge to dispute any post-shutdown charges, and an understanding of your legal protections under Singapore's Consumer Protection (Fair Trading) Act. Stopee has guided consumers through similar situations, and we're confident this guide gives you everything you need to cancel cleanly and protect yourself from ongoing billing.
If you encounter obstacles-refusals to cancel, mystery charges, or unresponsive customer service-return to this guide, document everything, and escalate through your payment provider or CASE. Stopee remains your trusted resource for cancellation advice across any streaming service or subscription, and our commitment is to keep you informed and empowered.
Contact information for quibi (historical)
Quibi's headquarters was located in Los Angeles, California, and the company also maintained an office in New York. However, since the service has shut down completely, direct contact channels no longer function. For refunds or disputes related to Quibi charges, contact your payment provider instead:
- Apple App Store: Report a problem at reportaproblem.apple.com or via the App Store app
- Google Play: Contact via play.google.com/store/apps or the Play Store app under "Help & feedback"
- Your bank or credit card provider: Dispute charges directly through your online account or by calling the customer service number on your card
- Consumers Association of Singapore (CASE): File a complaint at case.org.sg if disputes fail