Manage Iqiyi

How to cancel your iQIYI subscription in singapore and avoid hidden charges

Why you might want to cancel iQIYI

iQIYI is a popular Asian streaming platform offering dramas, variety shows, movies and original content. However, if you're no longer watching, want to switch services or feel the cost no longer justifies your usage, cancelling is straightforward once you know where to look. At Stopee, we help thousands of Singaporeans terminate subscriptions cleanly and on their terms. Let's walk through your options.

When cancellation makes sense

You might cancel if you've finished a series you were watching, prefer another streaming service, or simply want to reduce monthly spending. Unlike some services, iQIYI won't penalise you for cancelling mid-cycle-you'll keep access until your current billing period ends.

What to know before you cancel

iQIYI operates in Singapore through iQIYI International Singapore Pte. Ltd. Depending on where you signed up-Apple App Store, Google Play, the iQIYI website, or a carrier bundle-your cancellation method will differ. The platform you used to subscribe is also the platform where you'll cancel. Understanding this saves you time and frustration.

IQIYI pricing in singapore

iQIYI offers tiered VIP membership plans at different price points, each affecting video quality, ads and device limits.

Annual plans offer better value but lock you in for 12 months. If you're unsure about your commitment, start with a monthly plan and upgrade later if needed.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when dealing with subscription services.

Your cancellation rights under singapore law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service without penalty, provided you do so before renewal. Billing you after you've cancelled is illegal. If iQIYI charges you post-cancellation, you can escalate to the Consumers Association of Singapore (CASE) or file a formal complaint with the Ministry of Trade and Industry (MTI).

What to keep as evidence

Save every screenshot, email confirmation and billing statement related to your subscription. If a dispute arises, you'll need proof that you cancelled and proof of any unauthorised charges. This documentation is your strongest protection.

How to cancel iQIYI on iOS (App store)

If you subscribed through Apple's App Store, you cancel via your Apple ID settings, not the iQIYI app itself.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name at the top of the screen.
2. Tap Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple ID.
3. Find iQIYI in the list and tap it.
   • If you don't see it, swipe up to see more subscriptions or use the search function.
4. Tap Cancel Subscription (or Manage Subscription, then Cancel).
   • Apple will ask you to confirm. Tap Confirm Cancellation.
5. Check your email for a cancellation confirmation from Apple.
   • Pro tip: Screenshot this confirmation immediately and save it to your phone or cloud storage.
6. Verify the cancellation was processed by returning to Settings → Subscriptions → iQIYI.
   • You should see "Expires [date]" instead of "Renews [date]."

Warning: Cancel at least 24 hours before your renewal date. If you cancel on renewal day itself, Apple may still charge you. Check your billing date in the subscription settings to be safe.

How to cancel iQIYI on android (Google play)

Android users subscribed through Google Play Store cancel directly in the Play Store app.

1. Open the Google Play Store app on your Android phone or tablet.
   • Ensure you're signed into the correct Google account.
2. Tap your profile icon in the top right corner.
   • It usually shows your initials or a thumbnail image.
3. Tap Payments and subscriptions.
   • You'll see your payment methods and active subscriptions here.
4. Tap Subscriptions.
   • This shows all apps you're currently paying for monthly.
5. Find iQIYI and tap it.
   • You'll see your current renewal date and pricing.
6. Tap Cancel subscription.
   • Google Play will ask you to confirm and may show you a retention offer (discount, trial extension, etc.).
7. Confirm your cancellation.
   • Pro tip: Screenshot the final confirmation screen and save your cancellation email.

Warning: Google Play charges you on your renewal date. Cancel at least 24 hours before that date to avoid being billed again. If you're unsure of your renewal date, it's shown clearly in step 5 above.

How to cancel iQIYI via the website (direct subscription)

If you signed up directly on the iQIYI website and pay them directly (not through Apple, Google or a carrier), use your account settings to cancel.

1. Visit the iQIYI website and log in with your account credentials.
   • Go to www.iqiyi.com or your regional iQIYI portal.
2. Click your profile icon or avatar in the top right corner.
   • You'll see a dropdown menu with account options.
3. Select My Account or Account Settings.
   • Different versions of the site may label this differently (e.g., "User Centre," "Member Info").
4. Look for a VIP Membership or Subscription Management section.
   • You'll see your current plan, next renewal date and a Cancel or Manage Subscription button.
5. Click Cancel Auto-Renewal or Cancel Subscription.
   • iQIYI may ask you why you're cancelling. Answer honestly (this helps them improve) and proceed.
6. Confirm your cancellation.
   • You should see a confirmation message on screen and receive a confirmation email within minutes.
7. Check your email for written proof.
   • Pro tip: Save the cancellation email as a PDF for your records. Stopee recommends keeping it for at least 6 months.

After you cancel on the iQIYI website, you retain full VIP access until the end of your current paid period. You won't be billed again after that date.

How to cancel carrier or third-party bundle subscriptions

If your iQIYI subscription came bundled with your mobile plan, broadband package or through a third-party reseller, you must cancel through that provider, not iQIYI directly.

Identifying where you bought it

Check your billing statement or invoice. The company name that appears on your credit card or bank statement is your billing provider. This is who you contact to cancel.

Common carriers and bundles in singapore

StarHub, Singtel, M1 and other telecom providers sometimes bundle iQIYI with their services. Contact your provider's customer service team to cancel iQIYI separately from your main contract. They'll guide you through their process.

1. Locate your billing statement and identify the provider name.
   • Look for the company name on your credit card or bank statement.
2. Contact that provider's customer service (phone, chat, or app).
   • Have your account number and subscription details ready.
3. Request cancellation of the iQIYI add-on.
   • Clarify you're cancelling iQIYI only, not your main service.
4. Confirm your cancellation date in writing.
   • Ask the agent to email you a confirmation. Keep it for your records.

What happens after you cancel your subscription

Cancelling iQIYI is swift, but there's a short grace period between when you cancel and when your access stops.

Your access during the notice period

Cancelling stops future auto-renewals but does not remove your access immediately. You'll keep all VIP benefits-ad-free viewing, HD or 4K quality, multiple device access-until the end of your current billing cycle. If your next renewal date is 15 September, you have access through 14 September. On 15 September, your account drops to the free tier.

What happens to your account and data

Your account doesn't delete when you cancel. Your watchlist, viewing history, user preferences and saved content remain intact. You can log back in anytime as a free user. If you want to delete your account entirely (not just cancel the subscription), you'll need to request this separately through iQIYI's account deletion process, which is a different procedure.

Protecting yourself from post-cancellation charges

After cancellation, monitor your credit card or bank statement for the next two billing cycles. If iQIYI charges you again after you've cancelled, report it immediately to your bank and file a complaint with CASE or the MTI. At Stopee, we've seen rare cases where post-cancellation charges slip through. Vigilance is your best defence.

Will you get a refund if you cancel?

iQIYI's refund policy is restrictive, but consumer law in Singapore offers some protections.

Standard refund policy

iQIYI classifies subscription fees as non-refundable once paid. Cancelling stops future charges but does not trigger an automatic refund for the current period you've already paid for. If today is 10 September and your renewal is 20 September, you've paid for the full month. Cancelling now will stop the 20 September charge, but you won't get a refund for 10-20 September.

Exceptions and when refunds may apply

Refunds are rare but possible in these circumstances:

• Billing errors or duplicate charges-contact iQIYI or your payment platform immediately.
• Unintended subscription (accidental sign-up or clicked by a child)-explain the situation to support within 7 days of the charge.
• Subscription purchased via third-party payment channels (Alipay, certain voucher systems)-refund eligibility depends on that channel's rules, typically within 30 days of activation if unused.
• Technical fault preventing service use (severe app crashes, persistent playback errors)-contact support and document the issue with screenshots.

How to request a refund

1. Contact iQIYI customer support directly via their in-app help, email or website contact form.
   • Explain your situation clearly and concisely (billing error, accidental charge, service fault).
2. Provide proof: your order receipt, billing statement, screenshots of the error, and cancellation confirmation.
   • Pro tip: Send everything in one email to avoid back-and-forth delays.
3. If iQIYI refuses, escalate to your payment platform (Apple, Google Play, Alipay, credit card issuer).
   • They have their own dispute resolution process and may override iQIYI's decision.
4. If still denied and you believe you have a valid claim under consumer law, contact CASE or the MTI.
   • Include all evidence and communications with iQIYI.

Warning: Refund processing takes 5-14 business days. Don't expect immediate reversal to your account.

Common mistakes people make when cancelling

Cancelling a subscription sounds simple, but small missteps can leave you vulnerable to unexpected charges or confusion.

Deleting the app instead of cancelling

Many people delete the iQIYI app thinking they've cancelled their subscription. Deleting the app does nothing-it's still active and will keep charging you monthly. Always cancel through the payment platform first, then delete the app if you wish.

Cancelling too close to your renewal date

If you cancel on your renewal date or within 24 hours before it, you risk being charged again. Check your exact renewal date in your account settings and cancel at least 48 hours before it. Better safe than sorry.

Forgetting which platform you used

If you signed up via Apple but try to cancel via Google Play (or vice versa), the cancellation won't work. You'll still be billed by your original platform. Always cancel on the platform where you signed up. Check your first invoice or billing statement to confirm which one that is.

Not saving cancellation confirmation

Without written proof of cancellation, you have no recourse if iQIYI charges you afterwards. Screenshot the cancellation screen and save the confirmation email immediately. Stopee recommends keeping these for at least 6 months.

Ignoring post-cancellation charges

If you see a charge after cancellation, act fast. Contact your bank or payment processor within 30 days to dispute it. Waiting longer weakens your position. File a chargeback or dispute claim immediately.

Cancellation checklist for iQIYI

Use this checklist to ensure your cancellation is complete and protected.

Should you keep or cancel iQIYI? a quick comparison

How to contact iQIYI customer support

If you encounter issues during cancellation or need help, iQIYI's support team can assist.

IQIYI international singapore pte. ltd. contact details

Registered office: iQIYI International Singapore Pte. Ltd., Singapore. For cancellation and billing inquiries, use the in-app help feature, email their support team, or visit their website contact form. Response times typically range from 24 to 48 hours.

Escalation for unresolved disputes: If iQIYI doesn't respond within 7 days or refuses your refund claim unfairly, file a formal complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI). Both organisations protect consumer rights under the Consumer Protection (Fair Trading) Act.

Final thoughts: take control of your subscriptions

Cancelling iQIYI is straightforward once you know the steps. The key is identifying your subscription platform, cancelling at least 24 hours before renewal, and saving proof of cancellation. You have consumer rights in Singapore-use them.

If you're managing multiple streaming subscriptions and want help tracking or cancelling them all, Stopee has helped thousands of Singapore consumers regain control of their recurring charges. Visit Stopee today to streamline your subscriptions and stop paying for services you've stopped using. Your wallet-and your peace of mind-will thank you.