Manage Hipages

How to cancel Hipages and secure your refund in malaysia

What is Hipages and why malaysian users cancel

Hipages is an online marketplace that connects tradespeople with homeowners seeking repair, renovation, and maintenance services. If you are a tradesperson in Malaysia paying for a Hipages membership, you are essentially buying access to customer leads, messaging tools, job management features, and credits to accept work through their platform.

The service operates primarily from Australia, with its legal office at Level 10, 255 Pitt Street, NSW 2000, and support routed through Sydney-based teams. For Malaysian subscribers, this means you are entering a cross-border contract governed by Australian terms and conditions, even though you pay in Malaysian Ringgit (RM).

Many tradespeople in Malaysia cancel Hipages because the leads feel weak, duplicated, or full of price-shoppers who do not convert to real jobs. When you are paying between RM 500 to RM 2,500 monthly (Australian pricing converted), every month without solid work becomes expensive very quickly.

What you are actually paying for on Hipages

Hipages membership is not simply a listing page. You are paying for several bundled services that matter when you cancel or dispute charges.

• Access to customer job leads matched to your trade category and location
• Credits to accept and respond to customer inquiries
• Messenger Centre for direct communication with potential customers
• Business profile, quoting workflow, and job management dashboard
• Automatic renewal terms (typically 6 months initial, then 12-month renewals)

This structure is important because if you accept a lead close to your cancellation date, Hipages may argue that you have already consumed the service. This can affect your refund eligibility under Malaysian consumer protection law. Stopee recommends documenting exactly which leads you accepted and when, before you submit any cancellation request.

Hipages pricing and terms for malaysian users

Hipages does not publish official Malaysia-specific pricing in 2026. The company quotes Australian dollar amounts on its membership page (from AUD 139 to AUD 649 monthly), which convert to approximately RM 500 to RM 2,500 depending on exchange rates. Your actual billing currency depends on your payment method and bank.

The critical point for Malaysian users: you are bound by Hipages' Australian terms and conditions, not Malaysian consumer law alone. However, you retain your rights under Malaysia's Consumer Protection Act 1999 (CPA 1999) when disputing unauthorised or problematic charges through your bank or the Malaysian consumer authorities.

Why you might want to cancel Hipages

Your reason for cancelling matters when Stopee helps you understand your refund rights and next steps.

Common reasons malaysian tradespeople cancel

• Leads are duplicated, low-quality, or full of tire-kickers unwilling to pay market rates
• You have found better lead sources or direct customer channels
• Monthly fees feel unjustified compared to actual jobs won
• You are scaling down work, retiring, or moving out of service areas
• You were charged multiple times or unauthorised renewal occurred
• You accepted the trial but want to quit before the binding term begins

When cancellation is easier and faster

Stopee recommends timing your cancellation request to align with your contract term. Hipages' standard terms include a 6-month introductory period followed by automatic 12-month renewals. If you cancel before the current term ends, you may lose any remaining credits or face early termination fees (check your specific plan terms).

If you are still within the cooling-off period (usually 14 days from sign-up for digital services in Malaysia), you have the strongest legal position to request a full refund under the CPA 1999, regardless of leads accepted.

How to cancel Hipages step by step

Hipages does not offer a one-click self-service cancellation button in your account dashboard. You must contact their support team directly through email or the in-app Messenger Centre. Stopee walks you through the exact process to avoid delays and protect your refund rights.

Prepare your account before contacting support

Before you send any cancellation request, gather evidence of your current subscription status, billing history, and any leads you have accepted. This protects you if Hipages disputes your cancellation date or refund claim later.

1. Log in to your Hipages account and take a screenshot of your current plan, membership status, and term dates
   • Note the plan name (Starter, Professional, Premium)
   • Record the current term start and end dates
   • Check when your next billing date falls
2. Download or save your last three billing statements or invoices
   • Record the exact amount charged each month
   • Note the card or account used for payment
   • Keep PDF copies in a separate folder
3. Export or screenshot your customer messages, leads accepted, and quotes submitted in the last 30 days
   • This shows what value you consumed and what you did not
   • Protects your case if Hipages claims you used the full service
4. Check your card statement for any duplicate or recurring charges from Hipages or related vendors
   • Flag any unexpected amounts or frequency changes
   • These may strengthen a refund dispute later
5. Note the date you are sending the cancellation request (this becomes your official cancellation date)
   • Many platforms back-date cancellation to the date of your email, not the date they process it
   • Request written confirmation immediately

Send your cancellation request via email

Email is your strongest cancellation method because it creates a timestamped record that Hipages cannot deny. The company publishes its support email as [email protected], and all cancellation notices should be addressed to their postal contact for legal purposes: P.O. Box 2210, Strawberry Hills NSW 2012.

1. Compose a clear, professional email to [email protected] with the subject line "Cancellation Request: [Your Business Name] [Account Email]"
   • Keep the tone polite but firm
   • Do not apologise or over-explain
   • State your intent clearly in the first line
2. Include the following information in your email body:
   • Your full business name and registered account email address
   • Your account ID or unique membership number (if shown in your dashboard)
   • Current plan tier (Starter, Professional, or Premium)
   • Current billing date and the date you want the cancellation to take effect
   • A one-sentence reason (optional: "Low-quality leads" or "Changing business direction")
   • Your request for written cancellation confirmation within 48 hours
3. Attach copies of your recent invoices and a screenshot of your account status to the email
   • This demonstrates you are an organised account holder
   • Speeds up support processing
   • Creates a complete paper trail
4. Send the email and immediately mark it as important or flag it in your inbox
   • Do not delete the email thread
   • Check your spam folder daily for 7 days in case Hipages' reply is filtered
5. If you receive no response within 5 business days, send a follow-up email with "FOLLOW-UP: Cancellation Request [Your Business Name]" in the subject line
   • Reference your original email date and time
   • Request an urgent response
   • Keep this message brief and factual

Cancel via the messenger centre (backup method)

Pro tip: if email feels slow, try the in-app Messenger Centre as a secondary contact channel. Screenshot every message you send here, because in-app chats are easy to lose if Hipages updates their platform.

1. Open the Hipages app and navigate to Messenger Centre
2. Start a new conversation with the subject "Account Cancellation Request"
3. Write your cancellation message (use the same content as your email above)
4. Send the message and take a screenshot immediately, including the timestamp
5. Save the screenshot to your device with the date in the filename
6. Check back daily for a response, and screenshot any reply from Hipages support

Understand your refund rights and cooling-off period

Malaysia's Consumer Protection Act 1999 gives you a cooling-off period to cancel digital and distance contracts without penalty. Stopee explains how this applies to your Hipages subscription and what you can legally demand.

Your rights under the consumer protection act 1999

When you purchase a subscription to a digital service like Hipages from outside Malaysia (or from a Malaysian seller offering digital services), you are protected by Chapter 3 of the CPA 1999. This law gives you specific cancellation and refund rights that override Hipages' Australian terms in many situations.

• Cooling-off period: 14 days from the date you accept the contract (usually the date you first pay or receive your account access)
• During this period, you can cancel without penalty or cause, and request a full refund
• After 14 days, you retain the right to cancel, but Hipages may claim pro-rata refunds or retention of credits already used
• If Hipages continued charging you after cancellation, this is unauthorised and must be refunded in full
• If the service was misleading (e.g., promises quality leads that never materialised), you may claim damages

Refund timeline and what to expect

Hipages does not publish a standard refund timeline. In practice, expect 7 to 14 business days from the date they process your cancellation request. For cross-border refunds to Malaysian bank accounts, add another 3 to 5 business days for international clearing.

Common mistakes to avoid when cancelling Hipages

Cancelling a subscription feels stressful, especially when money is involved and you are worried another charge will hit after you quit. Stopee has seen tradespeople make these avoidable errors that delay refunds or cost them money.

Mistake 1: deleting your account instead of requesting cancellation

If you click "Delete Account" in your Hipages dashboard, you are not cancelling your subscription. You are simply removing your profile from search. Your payment obligation continues, and Hipages will still charge you on your next billing date.

Always send a formal cancellation request via email or support, not through the account settings menu.

Mistake 2: assuming your cancellation is automatic after one conversation

Hipages support is human-run and sometimes slow. If you email once and hear nothing for 7 days, your cancellation may have been misfiled or overlooked. Follow up with a second email referencing your first request by date and time.

Warning: do not wait until after your next billing cycle to follow up. If you are charged again because you did not escalate, disputing that charge becomes harder.

Mistake 3: paying for a new term without checking your contract end date

Hipages auto-renews into new 12-month terms unless you send cancellation notice before the current term ends. If you miss this window by even one day, you become locked into another full year and may forfeit any refund.

Check your term dates before every scheduled billing date, and send your cancellation request at least 2 weeks before the renewal date.

Mistake 4: not disputing unauthorised charges through your bank

If Hipages continues charging you after you cancel, or if you were signed up without clear consent, you have the right to dispute the charge through your Malaysian bank under the CPA 1999 and your bank's chargeback policy. Do not wait for Hipages to process the refund manually.

Contact your bank immediately, provide your cancellation email and Hipages confirmation (or lack thereof), and request a reversal. Banks usually side with the consumer when cancellation is documented.

What to do after you cancel Hipages

Your cancellation is not complete when Hipages sends a confirmation email. You must follow through on several actions to ensure no future charges appear and to protect your consumer rights.

Monitor your bank statement for 60 days

Set a calendar reminder to check your bank statement on the 1st and 15th of each month for the next two months. Watch for any recurring charges from Hipages, "Hipages Ltd", or similar vendor names.

If you see a charge after your cancellation date, immediately contact your bank and request a dispute. Provide your cancellation confirmation email as evidence that you terminated the service.

Keep all cancellation documents together in one folder

• Your original cancellation email to [email protected] (with timestamp)
• Hipages' confirmation email or letter
• Screenshots of your account status before and after cancellation
• Copies of all invoices and payment statements from the last 12 months
• Any screenshots of messages sent through Messenger Centre

Store these in a single PDF file or folder on your computer. If you ever need to dispute a charge or claim a refund, this evidence is your strongest defense.

Update your alternative lead sources

Now that you have cancelled Hipages, invest that monthly fee into alternative ways to find customers. Many Malaysian tradespeople move to Facebook Business Pages, Google My Business, or local WhatsApp community groups where lead quality is higher and you maintain direct customer relationships.

Stopee recommends testing one alternative channel for 30 days before fully replacing Hipages. This ensures you have a backup if your new source does not perform.

How to escalate if Hipages refuses to cancel or refund

If Hipages ignores your cancellation request or denies you a refund you believe you are entitled to, you have formal escalation paths under Malaysian consumer law.

Step 1: escalate to Hipages' executive support

Send a formal complaint letter (not just email) to their registered office address: P.O. Box 2210, Strawberry Hills NSW 2012. Include "FORMAL COMPLAINT - DEMAND FOR CANCELLATION AND REFUND" in the subject line. This forces the company to log your complaint officially and typically triggers escalation within their compliance team.

Step 2: file a report with the malaysian ministry of domestic trade and cost of living

Malaysia's Ministry of Domestic Trade and Cost of Living (KPDNKP) enforces the Consumer Protection Act 1999. If Hipages refuses to cancel or refund after you have sent written notice, you can file a consumer complaint online at www.kpdnkk.gov.my or visit your nearest KPDNKP district office.

Include copies of:

• Your cancellation request email
• Hipages' response (or proof of non-response)
• Your billing statements showing charges after cancellation
• Screenshots of your account and any promises made about lead quality

Pro tip: KPDNKP has authority to order refunds and penalties against foreign companies that breach Malaysian consumer law. This threat often prompts Hipages to settle quickly.

Step 3: dispute the charge with your bank

Contact your Malaysian bank and file a chargeback or dispute claim for any Hipages charges you consider unauthorised or for services not rendered. Banks must respond within 60 to 90 days and usually rule in favour of the consumer when you provide:

• Proof of your cancellation request
• Evidence that the service continued to charge after cancellation
• Communications showing Hipages refused to honour your cancellation

Should you keep or cancel Hipages: decision checklist

Before you cancel, ask yourself whether Hipages is genuinely not working, or whether you simply need to adjust your approach or timing.

Cancellation address and final contact information

Use this information when you need to formally contact Hipages for cancellation, refund disputes, or official complaints.

Email support: [email protected]

Registered office (legal notices and complaints): Level 10, 255 Pitt Street, NSW 2000, Australia

Mailing address (cancellation notices): P.O. Box 2210, Strawberry Hills NSW 2012, Australia

Governing law: Australian Consumer Law and your rights under Malaysia's Consumer Protection Act 1999

When you send cancellation or complaint letters to the Australian address, allow 10 to 14 business days for postal delivery and response. Email is faster (5 to 7 business days) but less legally formal; use postal mail for escalations.

Why stopee exists and how we help you cancel

Stopping recurring charges, disputing unfair terms, and protecting your consumer rights should never feel complicated or stressful. Stopee was created because thousands of Malaysian professionals-tradespeople, freelancers, small business owners-felt trapped in subscriptions they could not easily quit.

Stopee provides step-by-step cancellation guides for the services you use, explains your consumer rights under Malaysian law, and shows you exactly how to escalate if a company refuses to cancel or refund you. Our Hipages cancellation guide has helped thousands of consumers cancel confidently, reclaim refunds they deserve, and move to better alternatives.

If your cancellation feels blocked or you need help understanding your rights under the Consumer Protection Act 1999, visit stopee.com for more guides, escalation templates, and direct links to Malaysian consumer authorities.

Your subscription. Your choice. Your right to cancel. Stopee is here to make sure you win.