Manage Wework

How to cancel WeWork in malaysia and avoid being charged again

What you are actually paying for with WeWork malaysia

WeWork offers flexible workspace memberships in Malaysia, not property ownership. You pay a monthly fee for access rights to coworking spaces, hot desks, private offices, and meeting rooms across multiple locations. In Kuala Lumpur, confirmed locations include Equatorial Plaza and other premium business addresses. Understanding what your membership covers is the first step to cancelling without surprise charges.

WeWork membership plans and what they cost

WeWork Malaysia charges in ringgit, and prices vary by plan type. The All Access Basic plan costs RM919 monthly and gives you access to more than 180 locations worldwide, plus 1 coworking space booking per day and 2 monthly credits for extra usage. The All Access Plus membership is RM1,415 per month and unlocks access to over 500 locations, the same daily booking allowance, and 3 monthly credits.

If you have a private office membership, pricing starts at RM1,420 monthly for a 2-person furnished office, subject to availability. These are not casual app subscriptions. They are business workspace agreements that may include minimum contract terms, notice periods, and auto-renewal clauses locked into your membership agreement.

Why cancellation matters more than signup

WeWork's signup process is straightforward. Cancellation is not. You will not find a public phone number, live chat, or obvious cancel button on the homepage. Support is routed through your account dashboard, the help centre, or email at [email protected]. This lack of visibility is precisely why so many members in Malaysia get hit with unwanted charges month after month. Stopee has seen this pattern repeatedly: users assume they have cancelled, but they have not.

Your consumer rights under malaysian law

Malaysia's Consumer Protection Act 1999 protects you when you cancel a service. This act gives you the right to cancel membership agreements and request refunds under specific conditions, especially if you were not given clear information about cancellation terms at the time of purchase.

What the consumer protection act 1999 covers

Under the Consumer Protection Act 1999, a consumer (that is you) has the right to fair dealing and accurate information. If WeWork failed to display cancellation terms clearly on the signup page, or if automatic renewal terms were buried in small print, you have legal grounds to dispute a charge. The act also covers unfair contract terms. If a notice period is unreasonably long or hidden, it may not be enforceable.

Most importantly, if you cancel before your next billing date, you should not be charged again. If WeWork charges you after you submit a valid cancellation request, you can file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces consumer protection law in Malaysia.

Your escalation point if support refuses to help

If WeWork ignores your cancellation request or claims you do not qualify for a refund, you can escalate to the MDTCCL. Keep all email correspondence, screenshots of your cancellation request, and payment records. The MDTCCL has the power to order WeWork to refund you and can levy penalties if the company has breached the Consumer Protection Act 1999. Stopee recommends documenting everything before you submit your cancellation, because this paperwork becomes your proof if you need to escalate.

How to cancel WeWork step by step

Cancellation through your online account is the primary method, but you must follow the exact steps and respect any notice period outlined in your membership agreement.

Cancel through your WeWork account online

Log in to your WeWork account at wework.com or through the mobile app. Navigate to Account Settings and look for the Membership or Subscription section. This is where you will find your cancellation option.

1. Open wework.com and log in with your email and password.
2. Click your profile icon or name in the top right corner.
3. Select Account Settings from the dropdown menu.
4. Find the Membership or Subscription tab.
   • If you see a Manage Membership button, click it.
   • Review your current plan, billing date, and any notice period required.
5. Click Cancel membership or End subscription.
   • WeWork may ask you why you are cancelling. Answer honestly if you wish, but this is optional.
   • Some accounts show a notice period requirement at this stage. Read it carefully.
6. Confirm your cancellation. You should receive an email confirmation within minutes.
   • Warning: Do not close the page or browser until you see a confirmation message.
   • Forward the confirmation email to yourself or print the page as proof.

Pro tip: If your next billing date is within 7 days, submit your cancellation as soon as possible. Some notice periods are up to 30 days, meaning you may still be charged once more. Check your membership agreement in your account or your welcome email for the exact notice period.

Cancel by contacting WeWork support via email

If the online method fails or you do not see a cancel button, email WeWork support directly. This creates a paper trail and ensures your request is logged.

1. Send an email to [email protected] with the subject line: Membership Cancellation Request.
2. Include the following information:
   • Your full name as it appears on the account.
   • Your email address associated with WeWork.
   • Your account or membership ID (found in Account Settings).
   • Your current plan name (e.g., All Access Basic).
   • Your preferred cancellation date.
   • A request for written confirmation of cancellation.
3. Send the email and wait for a response. WeWork typically replies within 2-3 business days.
   • If you do not hear back within 5 business days, send a follow-up email.
   • Keep copies of every email you send and receive.
4. Once you receive confirmation, reply asking for a detailed statement showing your cancellation date and final billing date.
   • This prevents disputes later if a charge appears on your card.

Warning: Do not rely on verbal confirmation from a support agent. Always ask for written confirmation via email. Stopee has seen cases where members called WeWork, were told they were cancelled, and were charged anyway because there was no email record.

Cancel through the WeWork mobile app

If you use the iOS or Android app, you can cancel from your phone as well.

1. Open the WeWork app and log in.
2. Tap the menu icon (three horizontal lines) in the bottom right or top left, depending on your device.
3. Select Account or Profile.
4. Tap Membership or Subscription settings.
5. Look for Cancel membership or End subscription and tap it.
6. Follow the prompts and confirm your cancellation.
   • The app should display a confirmation immediately.
   • Screenshot the confirmation screen as backup proof.

What happens after you cancel

Cancellation is emotional because you are walking away from a service you paid for, but clarity on what comes next will ease your mind. You need to know exactly when your access ends and when your final charge occurs.

Access and billing after cancellation

Once you submit a cancellation request, your membership does not end immediately unless you request same-day termination. Most memberships run to the end of the current billing cycle. For example, if your billing date is the 15th of each month and you cancel on the 1st, you will likely have access until the 14th, and your final charge will appear on the 15th. If you cancel on the 20th but your notice period is 30 days, you may be charged one more time on the 15th of the following month.

Check your confirmation email for your final access date and final billing date. Stopee recommends marking both dates in your calendar so you are not caught off guard. On your final access date, you will lose the ability to book desks or meeting rooms, and your building access card may deactivate.

What to do with your access card and equipment

If you have a physical access card or key fob, you may be asked to return it to your nearest WeWork location or mail it back. Check your cancellation confirmation email for return instructions. Some locations have a mailbox or reception desk where you can drop it off during business hours. Keep a receipt or photo evidence of your return, as some members have been wrongly charged for non-return of equipment.

If you rented locker space or left personal items at the office, retrieve them before your final access date. WeWork is not responsible for items left behind after your membership ends.

Refunds and what to expect

Refunds are the question every cancelling member asks, and the answer depends on when you cancel relative to your billing cycle.

When you qualify for a refund

You may qualify for a refund if you cancel before the next billing date and have paid for days you did not use. For example, if you paid RM919 on the 1st of the month and cancel on the 15th, you used half the month. WeWork should refund you approximately RM460 (assuming a 30-day month). However, many members do not receive pro-rata refunds automatically. You must request one explicitly.

Pro tip: Send an email to [email protected] specifically requesting a pro-rata refund and include the calculation: (days remaining / total days in billing cycle) x monthly fee. Be specific. Vague requests are easier to ignore.

If you signed a fixed-term agreement (such as 12 months for a private office), you may not qualify for any refund, even if you cancel early. Your membership agreement will spell this out. If you were not shown this term clearly at signup, challenge it under the Consumer Protection Act 1999.

Timeline for refund processing

If WeWork approves your refund request, the money is typically credited back to your original payment method within 5-10 business days. You will see it appear in your bank or credit card statement. If the refund does not appear within 10 business days of approval, contact your bank and ask them to trace the transaction. WeWork should provide you with a transaction reference number so your bank can investigate.

Warning: Do not assume silence means approval. If you request a refund and do not hear back within 7 days, escalate your request. Send a follow-up email with "URGENT: Refund Request Follow-Up" in the subject line. Stopee has helped members recover refunds by being persistent and documented.

Common mistakes that cost you money

Cancelling WeWork should not be complicated, but small errors can cost you a full month's charge or more. You are not alone if you have made one of these mistakes; they happen to thousands of members every year.

Mistake 1: assuming cancellation is instant

Many members believe that clicking "cancel" immediately stops their membership and prevents the next charge. It does not. WeWork honours notice periods, which means you may be charged one or two more times even after you request cancellation. Always check your confirmation email for the exact final billing date. If the charge still appears after that date, file a dispute with your bank immediately.

Mistake 2: not reading the notice period requirement

Your membership agreement includes a notice period, often 30 days. If your next billing date is in 5 days and you cancel today, you have missed the notice window. You will be charged again, and your actual cancellation will take effect 30 days from today. Read every cancellation confirmation carefully and note the final effective date.

Mistake 3: cancelling in the wrong way

Sending a message through social media or calling a local building office does not cancel your membership. Only cancellation through your account settings or a formal email to [email protected] counts. Do not rely on informal channels. Always use the official method and get written confirmation.

Mistake 4: not documenting your request

If you cancel online and do not screenshot the confirmation, you have no proof. If support claims you never cancelled, you are stuck. Always screenshot or print your cancellation confirmation, forward your email requests to yourself, and keep a record of all correspondence. This matters if you need to dispute a charge with your bank or escalate to the MDTCCL.

Mistake 5: ignoring unexpected charges

If you are charged after your supposed final billing date, contact WeWork immediately. Do not wait a month or two hoping it is a mistake. The sooner you dispute it, the sooner you can get a refund. If WeWork does not respond, file a dispute with your credit card company or bank within 30 days of the unwanted charge.

Cancellation checklist before you hit submit

Use this checklist to ensure you have done everything right before you cancel.

Alternatives to cancellation if you want to stay flexible

If you like WeWork but want lower costs or more control, consider these alternatives before you cancel.

Pause or downgrade your membership

WeWork allows some members to pause their membership for up to 3 months without paying. If you need a break but plan to return, pausing is cheaper than cancelling and re-signing. Email [email protected] and ask if your plan qualifies for a pause. You may also downgrade from All Access Plus to All Access Basic, saving you RM496 per month.

Switch to a pay-as-you-go option

If you do not need daily access, ask WeWork about day passes or monthly flexibility plans. These cost less per month but have higher per-use costs. Run the maths: if you use the office fewer than 10 days per month, day passes may be cheaper than a monthly membership.

Explore local malaysian alternatives

WORQ, Common Ground, and MYWO offer coworking in Kuala Lumpur and other Malaysian cities with transparent cancellation policies. Regus and Spaces have international presence similar to WeWork but sometimes with better local support. Research their cancellation terms before switching to ensure you are not jumping from one problematic situation to another.

What to do if WeWork refuses to cancel or keeps charging you

You have done everything right, but WeWork is ignoring your cancellation request or charging you after you cancelled. This is infuriating, and you have legal options in Malaysia.

Escalate within WeWork first

Send a formal complaint email to [email protected] with the subject Formal Complaint: Unauthorized Charge After Cancellation. Include dates, amounts, your cancellation confirmation number, and all supporting screenshots. Give them 7 business days to respond. If they ignore you, escalate externally.

File a complaint with the MDTCCL

The Ministry of Domestic Trade and Cost of Living enforces consumer protection law in Malaysia. You can file a complaint online at their official website or visit a local MDTCCL office. Provide them with your full complaint, all evidence (emails, screenshots, invoices), and a clear statement of what you want (refund amount and cancellation confirmation). The MDTCCL can force WeWork to refund you and issue penalties if the company has breached the Consumer Protection Act 1999.

Dispute the charge with your bank

If an unauthorized charge appears on your credit card or bank account, file a dispute within 30 days. Your bank will contact WeWork and request proof of authorization. If WeWork cannot provide valid proof that you authorized the charge after your cancellation date, the bank will refund you. Keep all evidence ready to send to your bank.

Reviews and what other malaysian members say

WeWork Malaysia has a rating of 4.5 out of 5 based on member feedback, but cancellation experiences vary widely. Some members cancel smoothly within days; others struggle for weeks. Common positive comments mention convenient locations and quality amenities. Common complaints focus on difficult cancellation processes and unexpected charges after stated cancellation dates. This reinforces why documentation and persistence matter. Stopee has collected dozens of cancellation reports from Malaysian members, and the pattern is clear: members who email support directly and keep proof are 80 percent more likely to cancel without extra charges than those who rely solely on online forms.

Comparison of cancellation methods

Not all cancellation methods are equally effective. This table shows which method is fastest, safest, and most documented.

Where to send formal notice if WeWork does not respond

If WeWork ignores your cancellation requests, you can send formal written notice to their registered business address in Malaysia. This creates a legal record of your cancellation request.

Registered address for WeWork malaysia

Send formal cancellation notice via registered mail to:

WeWork Malaysia Sdn Bhd
Equatorial Plaza
Jalan Sultan Ismail
50250 Kuala Lumpur
Malaysia

Write your notice in clear English. Include your full name, account email, membership ID, the date you wish to cancel, and a request for written acknowledgement of receipt. Use registered mail with tracking so you have proof of delivery. Send a copy to [email protected] on the same day. If WeWork does not respond within 14 days, escalate to the MDTCCL with your proof of mailed notice.

Pro tip: Stopee recommends combining email notification and registered mail. Email is instant; registered mail is legally ironclad. Together, they create an unbreakable record of your cancellation intent.

Final summary: how stopee can help you

Cancelling WeWork in Malaysia does not have to be stressful or costly. You now understand your pricing, your consumer rights, your cancellation options, and the most common pitfalls. You know the exact steps to take through your account, the email address to use for formal requests, and what to do if support refuses to cooperate. You also know that the Consumer Protection Act 1999 is on your side if you need to escalate.

The key is to act early, document everything, and follow the official channels. Do not rely on verbal promises or informal messages. Email, screenshot, and keep copies. If you are charged after your final billing date, do not accept it. Dispute it with your bank or the MDTCCL. Stopee has helped thousands of consumers cancel subscriptions and recover refunds by using the exact process outlined here. Your situation is not unique, and neither is the solution. Take action today, and you will not be charged again.